--- title: Xurrent ITSM Reviews meta_title: 'Xurrent ITSM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 87 reviews by the users' company size, role or industry to find out how Xurrent ITSM works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 87 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Xurrent ITSM Reviews **Vendor:** Xurrent **Category:** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 87 ## About Xurrent ITSM Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly. ## Xurrent ITSM Pros & Cons **What users like:** - Users appreciate the **ease of use** of Xurrent ITSM, benefiting from a seamless and intuitive interface. (5 reviews) - Users commend Xurrent ITSM for its **effective service delivery and scalability** , driving efficiencies across various departments. (5 reviews) - Users value the **collaborative features** of Xurrent, enhancing service delivery and support through seamless integration and communication. (3 reviews) - Users value the **intuitive user interface and seamless integration** of Xurrent ITSM, enhancing their overall experience and efficiency. (3 reviews) - Users commend the **intuitive user interface** of Xurrent ITSM, enhancing incident management and service requests effortlessly. (3 reviews) - Organization (3 reviews) - Simple (3 reviews) - User Interface (3 reviews) - AI Integration (2 reviews) - Automation (2 reviews) **What users dislike:** - Users express frustration over **limited features** in Xurrent ITSM, wishing for more advanced capabilities and improved documentation. (3 reviews) - Users find Xurrent ITSM lacks **dynamic API lookups** and advanced features, making data management and reporting cumbersome. (3 reviews) - Users find the **outdated interface** of Xurrent adds a dated feel, but improvements are on the way. (3 reviews) - Users find the **steep learning curve** with Xurrent ITSM challenging, requiring time to adapt to its updates and features. (2 reviews) - Users are frustrated by the **frequent bugs** in Xurrent ITSM, making it difficult to keep up with updates. (1 reviews) - Clunky Interface (1 reviews) - Complexity (1 reviews) - Dashboard Issues (1 reviews) - Delays (1 reviews) - Distracting Design (1 reviews) ## Xurrent ITSM Reviews ### 1. A truely unique product challenging the way we do Enterprise Service Management. **Rating:** 5.0/5.0 stars **Reviewed by:** Braiden S. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Xurrent ITSM?** Xurrent excels best at defining how organisations truely deliver services to their customers. Their unique take on this brings us down from our abstracted ivory towers and brings us back to ground. Allowing for the creation of service catalogues and service delivery that matches what occurs in real life. Ultimately this leads to greater effficienies within resolver teams and a net positive for end users consuming a service that is in familar language. The ability for Xurrent to scale up with an organisation and drive maturity is second to none. Using its unique tenant based feature, multiple accounts can be spun up for varying departments such as IT, HR, Legal, Risk, Security / Cyber etc. Services delivered between these departments are trivial to implement which for other tools on the market right now would be challenging to otherwise impossible. Another unique feature about Xurrent is fully integrated SIAM and this comes out in the way they handle their customer support. Tickets or issues being raised about Xurrent can be created within the tool itself (no longer the days of having to go to a seperate supplier support portal) enabling a use case where an organisation's end user may raise a question about xurrent which goes to their internal support team, who then may escalate this up to their implementation partner who then may escalate it up to Xurrent themselves, all the while the note history is visible between every organisation fostering open collaboration. Lastly Xurrent, and the people who run it are fantastic. They have a fantastic product, and their ongoing stewardship of that product is excellent. I would wholeheartdly recommend Xurrent to any business looking to maturity their IT Service Management or Enterprise Service Management positions and want a fresh take on an otherwise stagnant market. **What do you dislike about Xurrent ITSM?** The only major drawback with Xurrent currently is their UI is slightly dated feeling. That being said there is a whole new UI release coming shortly on their development roadmap so I can see this issue going away soon. **What problems is Xurrent ITSM solving and how is that benefiting you?** As an implementor and partner, we use Xurrent ourselves internally. It has a suprising range of features not just within Service Management but also Project & Portfolio Management, Agile Development / Kanban's, Invoice Contract Management and others. All of these features helps us run not only the development of our internal tools but also the customer support for our customers and the modeling and management of new implementation projects via plans directly loaded within Xurrent itself. For our customers, Xurrent has been able to drive rapid maturity and we are seeing greater levels of colloboration between IT and non-IT teams leading to many of our customers embracing and adoption true Enterprise Service Management with a single unified service portal. ### 2. Service Management made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Florian F. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Xurrent ITSM?** The super fast implementation is one of the key aspects I love about Xurrent. Also, the over all approach of Xurrent to focus on services makes the platform ideal to adopt to all kind of service oriented departments within a company. The possibility to use several out-of-the-box integrations makes it easy to interact seamlessly with existing software solutions. Last but not least, from a Partner perspective, the outstanding support and direct access to the development team as well as the management team is part of this valuable partnership. **What do you dislike about Xurrent ITSM?** The current look is not really top-notch anymore. Luckily, Xurrent already announced some major improvements here... **What problems is Xurrent ITSM solving and how is that benefiting you?** The main issue we had was to combine the different platforms our internal teams used (IT, HR, Finance, Fleet Management etc.). Also for our external customers, we used different tools to fullfill our services. Using Xurrent, we merged the management of all our Services in one platform ### 3. Low code easy to use service management platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Xurrent ITSM?** Out of the box low code service management platform. High performance of the envirmonent and easy to implement. Weekly release of new features. Easy to use api's and teherfore easy to integrate with other applications. **What do you dislike about Xurrent ITSM?** UI is a bit dated and documentation of new features not always in place. **What problems is Xurrent ITSM solving and how is that benefiting you?** Optimalization of IT service management ## Xurrent ITSM Discussions - [What is 4me used for?](https://www.g2.com/discussions/what-is-4me-used-for) - [View Xurrent ITSM pricing details and edition comparison](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1966098&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A36%3A58+-0500&secure%5Bsession_id%5D=cd04087b-d64b-4833-8ea0-0be4cd9d70a6&secure%5Btoken%5D=31fab8ea59aa2f532ad7e6bdf7e730667bc720190cd5881d35f6545fd2e62e25&format=llm_user) ## Xurrent ITSM Integrations - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - 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[miniOrange Identity & Access Management](https://www.g2.com/products/miniorange-identity-access-management/reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) - [Nexthink](https://www.g2.com/products/nexthink/reviews) - [OCS Inventory NG](https://www.g2.com/products/ocs-inventory-ng/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [ONEiO](https://www.g2.com/products/oneio/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [SailPoint](https://www.g2.com/products/sailpoint/reviews) - [SAP Business AI](https://www.g2.com/products/sap-business-ai/reviews) - [ServiceNow AI Platform](https://www.g2.com/products/servicenow-ai-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SSO Easy](https://www.g2.com/products/sso-easy/reviews) - [TOPdesk](https://www.g2.com/products/topdesk/reviews) - [WhatsApp Live Chat Messenger](https://www.g2.com/products/whatsapp-live-chat-messenger/reviews) ## Xurrent ITSM Features **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management - IT Asset Management - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Security** - Endpoint Protection - Patch Management - Service Management - Workflow Management - Remote Monitoring & Management - Configuration Management - Task Management - License Management - Capacity Management - Compliance Management - Service Level Agreement (SLA) Management - Incident Management **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Additional Functionality** - Audit Trail - Single Sign On - Security Tools - Server Monitoring - Generative AI - Self Service Portal - Event Logs - Maintenance Scheduling - Data Import/Export - Personalization and Recommendation - AI Copilot - IT Reporting - Alerts/Notifications - Access Controls/Permissions - Issue Auditing - Dashboard - API - Real-Time Notifications - Real-Time Monitoring - Workflow Automation ## Top Xurrent ITSM Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,305 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,829 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews)