the intuitive user interface and informative interface that also helps the IT specialist in his diagnosis of the cause that may lie with underlying service instances. Review collected by and hosted on G2.com.
Querying for a specific request is hard because it misses some filters Review collected by and hosted on G2.com.
Everything is designed due to ITIL standarts. Review collected by and hosted on G2.com.
No export function for report and dashboard Review collected by and hosted on G2.com.
Dear customer,
Thank your for the review and the feedback. I assume that you would like to export reports or dashboards to share them with others?
The issue with screenshots or exports is that they will be outdated very quickly. That is why 4me offers an easy way to share a dashboard with external people (people without a license). This link is showing the real-time version of the dashboard and is therefore always up-to-date.
If you still see a use case for exporting feel free to submit a request so that we can include it on our wish list.
4me helps me engage with various IT enterprise activities such as designing the requirements, creating incidents, delivering work metrics, supporting policies, and managing the SDLC of IT services. It gives me end-to-end management of all my organizational activity tracking and analysis. It provides an excellent service catalog that registers critical information such as cost metrics, feature implementations, terms of use, and provisioning policies. Review collected by and hosted on G2.com.
4me gives me scope to have effective internal collaborations in our IT department, get external approval from clients, and composite various services with different classifications bundled together. I don't have any mentions regarding what I dislike about 4me. Review collected by and hosted on G2.com.
4me is ready out of the box, quick to configure and easy to understand how to configure. Review collected by and hosted on G2.com.
There are no downsides to using 4me. It is an end-to-end solution that supports all ITIL Practices. Review collected by and hosted on G2.com.
Saas product, easy to use for new employees and no difference between incident and change Review collected by and hosted on G2.com.
Because it's a SaaS product some changes are made with are not what we would like. Review collected by and hosted on G2.com.
Requests tracking. Interaction with the teams. Flexibility to customize the environment. Review collected by and hosted on G2.com.
Before applying some changes, we must wait for the approval process by the 4me company (changes will be impacted all of the 4me clients). Review collected by and hosted on G2.com.
4me makes communication with customers easy, and collaboration internally, externally (with our contractors) very productivity. Review collected by and hosted on G2.com.
Not much to talk about, very good solution Review collected by and hosted on G2.com.