It is really easy to understand the product and work with it. Superfast so no annoying wait times when saving or requesting something, even not when running reports and dashboards. It constantly pro-actively shows information you can use to resolve something or to handle a task. It is an absolute breeze compared to the FreshService system we used before where everyone got lost in the complexity all the time. We use it to answer Digital Experience and Marketing questions and requests so we have both IT and non IT people on the system and both really enjoy it. Review collected by and hosted on G2.com.

There is always something to improve, right? :-). I would like a better user manual that is easier to search through. The current blog style works but would not have my preference. Review collected by and hosted on G2.com.

4me's flexibility and ability to allow custom templates and UIX's makes the end to end process easier as it allows support teams to set pre-defined questions / data capture to help assist / improve incident resolution Review collected by and hosted on G2.com.

as 4me is a cloud based tool, specific enhancements must be rolled out across the full 4me platform. This can be frustrating if you are the only company suggesting the enhancement. However, the overall ability to transfer tickets via the 4me trust supercedes this discrepancy Review collected by and hosted on G2.com.

4me can be implemented fast, is easy to use and had positive effects on our efficiency right from the start. Review collected by and hosted on G2.com.

Direct e-mails to open a request only work through an external e-mail address provided by AWS. It would be great to be able to directly integrate an exchange online inbox. Review collected by and hosted on G2.com.

4ME comes with such a quick and simple set-up. There's great demo options and it comes with all of the out-of-the-box ITIL processes. Easy to manage and use. The service desk management is great. Review collected by and hosted on G2.com.

Honestly not too many negatives to list! Perhaps some integrations with other tooling would be good to allow a flowing consistency with the rest of the estate. Maybe some more reporting options. Review collected by and hosted on G2.com.

Ease of use

Customization options

integrations with other applications Review collected by and hosted on G2.com.

Sometimes changes are being done on UI level that are requested by other customers, but are not wanted at your side. No way to switch to the 'before' situation Review collected by and hosted on G2.com.

4ME is a complete ESM tool, easy to implement. Very logic.

All the new features that have been added over the past few years are very usefull.

Stable and fast platform performance. Easy to integrate with other suppliers/departments. Review collected by and hosted on G2.com.

There is nothing really I dislike. If I have to add a point of criticism the Training platform should be updated more regularly.

The new functionalities are not added to the learning platform upon release. Review collected by and hosted on G2.com.

4me is a very customer-oriented ITSM tool, useful for the IT and also all the business department to improve the efficiency in managing the customer demand, and structure internal services. Review collected by and hosted on G2.com.

4me at today has a strong improvement plan on a yearly basis and based on the customer demand, and the strategy is defined to cover all the needs. No main constraints at the moment. Review collected by and hosted on G2.com.

Ease of use and SIAM support for MSPs like Kyndryl Review collected by and hosted on G2.com.

Mobile features limitations like customizing a mobile user experience Review collected by and hosted on G2.com.

4me makes communication with customers easy, and collaboration internally, externally (with our contractors) very productivity.

Deploying 4me gave us immediate maturity boost, visible by our customers by increased productivity and seamless collaboration. We could start benefiting from knowledge management internally, saving time on upskilling of new contractors, and reduce manual work by automating our regular maintenance. Review collected by and hosted on G2.com.

Nothing major to share. Overall I am pleased with the platform. Review collected by and hosted on G2.com.

All in one system for organazations that allows tasks to be completed easy Review collected by and hosted on G2.com.

missing some basic fields from the service desk point of view Review collected by and hosted on G2.com.