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AA

Areej A.

Software Developer

Information Technology and Services

Mid-Market (51-1000 emp.)

8/1/2023

""My testimonial with 4me"."

4.5/5

What do you like best about Xurrent ITSM?

Great with provision of surveys to our clients.

Reliable to track time for each person to be served.

It's able to learn to answer common questions.

Accessibility with mobile to save time. Review collected by and hosted on G2.com.

What do you dislike about Xurrent ITSM?

Great with prioritization of tickets by different factors such as user needs or first come first serve. Review collected by and hosted on G2.com.

Response from Frank de Jong of Xurrent ITSM

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Dear Aree, thank you very much for your review!

JS

Juhi S.

Network Engineer

Information Technology and Services

Mid-Market (51-1000 emp.)

8/3/2023

""Testimonial from 4me user"."

4.5/5

What do you like best about Xurrent ITSM?

Explicable with ease of threat detection.

Impressive for quick action with incidents.

Superb to use with routing of tickets for it ensure quick action.

Great with real-time tracking of assets.

Reliable with audit trail. Review collected by and hosted on G2.com.

What do you dislike about Xurrent ITSM?

It's an impeccable software with threay monitoring and detection. Review collected by and hosted on G2.com.

Response from Joanne Sweetman of Xurrent ITSM

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Thank you for your thoughtful feedback! Learning about the aspects of 4me that resonate most with you is truly rewarding.

Your insights into the benefits you're gaining from 4me are incredibly valuable. We're delighted to learn that our platform is enhancing threat detection for you. If there are more insights you'd like to share or aspects you'd like to discuss, we're here and eager to listen!

MH

Mary H.

Sales Manager

Marketing and Advertising

Small-Business (50 or fewer emp.)

7/28/2023

"It's exceeds our expectations as sales teams."

4.5/5

What do you like best about Xurrent ITSM?

Great to prioritize tickets based on first come first come.

Depends on users needs which is also a factor.

Simplicity to effectively calculate time taken for each ticket on a queue. Review collected by and hosted on G2.com.

What do you dislike about Xurrent ITSM?

It's effectively smoothen our efficacy at work. Review collected by and hosted on G2.com.

Response from Frank de Jong of Xurrent ITSM

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Dear Mary, thank you for your positive review and feedback!

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

1/17/2019

"Enterprise Service Management, (Agile) Project Management and Automation made easy!"

5/5

What do you like best about Xurrent ITSM?

- Predefined professional enteprise service mamagement processes + data model

- Incredibly simple and fast UI

- Real cloud and multi tennant (SIAM) architecture

- Powerful automation engine Review collected by and hosted on G2.com.

What do you dislike about Xurrent ITSM?

Portal configuration could be easier and more powerful, even if that has been improved recently. Review collected by and hosted on G2.com.

Response from Joanne Sweetman of Xurrent ITSM

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Thank you for your feedback.

It's rewarding to read about the benefits you are seeing, especially as 4me's primary focus is on empowering users like you.

We appreciate your input regarding the portal configuration, and we're actively working to enhance its usability and capabilities even further. If you have any more suggestions or specific areas you'd like us to focus on, please don't hesitate to let us know.

FE

Frederick E.

System Engineer

Enterprise (> 1000 emp.)

9/5/2022

"The tool is very configurable and if you know some javascript you can really do nice things"

4/5

What do you like best about Xurrent ITSM?

The UI extension is really nice. The tool can be easily modified to your needs.

A lot of improvelements each month. Review collected by and hosted on G2.com.

What do you dislike about Xurrent ITSM?

The UI can be more user fiendly to switch between screens. To mmany clicks.Project can have a maximum of 250 tasks?!? Review collected by and hosted on G2.com.

Response from Frank de Jong of Xurrent ITSM

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Dear Frederick,

Thank you for the review and your feedback. We would like to better understand the issues you encounter when switching between screens. If not done already, can you please ask your partner to inform about how we could improve?

Have a great day!

MS

Mario S.

System Architect Expert

Mid-Market (51-1000 emp.)

9/6/2022

"Intuitive, fast and well organized tool for IT service management"

5/5

What do you like best about Xurrent ITSM?

The tool is done with service management in mind, so whatever IT issue you have, you will likely cover it with that tool. From my experience, we covered IT incidents and preconfigured request types; it has a friendly GUI for designing workflows for standardized processes. Review collected by and hosted on G2.com.

What do you dislike about Xurrent ITSM?

I dislike the "feature" that everything is stored forever - you cannot delete something once inserted, so if you plan to change something, carefully plan and first make changes in the QA environment. QA environment is included in the product by default, so use that as much as possible. Review collected by and hosted on G2.com.

What problems is Xurrent ITSM solving and how is that benefiting you?

The tool is easy to use and intuitive. GUI is responsive, so people do not have a headache using it. My most valuable feature is that we can design complex standard workflows with automation. Hence, end users must put all data to the initial form, which is needed to finish workflow build from several tasks distributed over various teams. Review collected by and hosted on G2.com.

Response from Frank de Jong of Xurrent ITSM

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Dear Mario,

Many thanks for your positive review. You are correct that you cannot delete records in 4me, this was done for compliance reasons.

Are you familiar with the data retention policy in 4me? This allows you specify an interval after which records that contain personal identifiable information should be archived and subsequently deleted.

For master data like organizations or sites which you created by mistake you could simple reuse the erroneous record later.

Hopes this helps you with being even more productive with 4me.

See how Xurrent ITSM improved

AS

Verified User in Staffing and Recruiting

Enterprise (> 1000 emp.)

8/25/2023

"4me is great"

5/5

What do you like best about Xurrent ITSM?

The team behind 4me are bery helpful in setting up new accounts Review collected by and hosted on G2.com.

What do you dislike about Xurrent ITSM?

Transferring tickets between departmesnts if someone raises a ticket with the wrong department by acciident then needs actioning by both departmetns Review collected by and hosted on G2.com.

Response from Frank de Jong of Xurrent ITSM

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Dear customer, thanks for your review and feedback!

AM

Andrew M.

System and Data Analyst

Enterprise (> 1000 emp.)

6/21/2023

"Quick"

3/5

What do you like best about Xurrent ITSM?

Speedy and user friendly

dashboards are very good Review collected by and hosted on G2.com.

What do you dislike about Xurrent ITSM?

Not much it is a user friendly service to use Review collected by and hosted on G2.com.

Response from Frank de Jong of Xurrent ITSM

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Dear Andrew, thanks a lot for your review.

RT

Ray T.

ITSM Consultant

Mid-Market (51-1000 emp.)

9/22/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"4me = Brilliance"

5/5

What do you like best about Xurrent ITSM?

The absolute effortlessness it takes to understand and operate on 4me is amazing,

ITSM/ESM has never been this easy.

Free training that teaches the basics and advance user Review collected by and hosted on G2.com.

What do you dislike about Xurrent ITSM?

There is not much to dislike about 4me. If you dislike 4me you are living under a rock.

4me is the future of ITSM/ESM

- No Asset discovery

- Call center plugin - The ability to enable incoming & outgoing calls via 4me Review collected by and hosted on G2.com.

What problems is Xurrent ITSM solving and how is that benefiting you?

I have never experienced a system quite as user friendly as 4me. The application makes life so much easier, whether you are logging a call/providing support it is just so easy!! Speaking from an Administrative perspective. You actually own the system, in the sense of making changes, 4me is so versatile that you literally have the ability to change things to suit your organization's needs. Regarding cost, 4me is probably cheaper than most of it's competitors. As a bonus, 4me support is always available to assist with any issues you might have. Review collected by and hosted on G2.com.

KF

Konstantinos F.

Small-Business (50 or fewer emp.)

6/22/2023

"Experience from my 4me daily usage"

4/5

What do you like best about Xurrent ITSM?

User interface and automated workflows are very friendly Review collected by and hosted on G2.com.

What do you dislike about Xurrent ITSM?

complexity of generating Reporting KPIs Review collected by and hosted on G2.com.

Response from Joanne Sweetman of Xurrent ITSM

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Hi Konstantinos, Thank you so much for the four stars and positive feedback.