The plug and play mode of configuration and scalability. Review collected by and hosted on G2.com.
Documentation of how certain capabilities the product are meant to be used. Review collected by and hosted on G2.com.
The best part of 4me is navigation through multiple tickets, this is extremely simple and the navigation pane allows previewing tickets without having to open them. This is much more efficient than other ITSM tools. Review collected by and hosted on G2.com.
Reporting could be more flexible as there are only limited selections to choose from Review collected by and hosted on G2.com.
Thank you for your 5-star review! We're glad you find our navigation system efficient. We're working on improving reporting flexibility. It's great to know 4me is helping you manage requests and improve service management.
Perfect fit for ESM and the MSP market. Easy to learn, implement, maintain. Review collected by and hosted on G2.com.
Having to wait a whole week for new features! Review collected by and hosted on G2.com.
4me is a versatile product that offers numerous possibilities. We transitioned from a local ITSM product where integration capabilities were limited. In contrast, 4me is an incredible product that makes it easy to set up integrations with other (4me) environments for collaboration. We have already established several integrations with external vendors to streamline certain business processes.
It is a user-friendly product, and the 4me development team actively listens to customer feedback. Each year, they organize gatherings where customers can contribute to making the product even better. Being a Dutch company, you can see that the staff has great ambitions. We anticipate benefiting from the product for many years to come, and we are extremely pleased with our purchase. Review collected by and hosted on G2.com.
It is still in active development, especially in the context of the new market we are in, Managed Services Providers (MSPs). Consequently, some functionalities are occasionally missing. Review collected by and hosted on G2.com.
Thank you for your fantastic review! We're thrilled to hear about your positive experience with 4me and how it has streamlined your business processes through integrations.
We appreciate your feedback. Our team is indeed committed to continuously improving the product, and your insights play a crucial role in shaping its development.
Regarding the missing functionalities for Managed Service Providers, rest assured that we're actively working on enhancing 4me to better meet the specific needs of MSPs.
We look forward to supporting your organization's growth and success in the years to come. If you ever have more insights or suggestions, please feel free to share them with us.
Thank you for choosing 4me!
4me is not well-known as other big names but it has most of the functions required as a modern ITSM tool. Also its price is quite cheaper than other competitors. 4me does not have fancy AI feature as other tools but we do not need those features. 4me fits for the purpose to be a decent ITSM tool. The deployment vendor recommended by 4me is quite helpful and resourceful. Review collected by and hosted on G2.com.
The popularity is not as good as other major product like ServiceNow or BMC.
The training material or test cases on the official website need long reading carefully.
The terms and logic used in 4me is different from ServiceNow and could take a while for a ServiceNow user to adapt to it and understand how to use it properly. Review collected by and hosted on G2.com.
Dear customer, thank you for the feedback and positive review.
Besides the fact that 4Me is an easy to use, fit for purpose tool, they are also really open for customer feedback, and do not hesitate to act on it accordingly. Review collected by and hosted on G2.com.
After almost 4 years of experience with 4Me both as user and administrator, i feel they've really matured as a tool, and have implemented almost everything i felt was missing in the earlier stages. Review collected by and hosted on G2.com.
Dear customer, thank you very much for the positive review.
Raising incidents and knowing which service to assign to incident. The creation of knowledge articles that can assist in users request. Track ability of incident/Problem raised Review collected by and hosted on G2.com.
Formatting of knowledge articles could be better, allowing spacing between bullet point setup Review collected by and hosted on G2.com.
It's easy to set up and onboard new customers. Easy to use, not overloaded with functions, but still it has everything you need to run a professional service. Great reporting. Review collected by and hosted on G2.com.
So far I have not come accross any dislikes. Review collected by and hosted on G2.com.
Dear customer, many thanks for your positive review. We are very happy to hear about the quick onboarding of new customers.
The possibility to easly customize processes and request form empowering the support strategy. ITIL processes can be easily implemented in the system quite easly. Review collected by and hosted on G2.com.
There isn't something I dislike in the system Review collected by and hosted on G2.com.
Dear Alice, thank you very much for your positive review!
It has a huge choice of features that permit to manage the products, contracts and invoices of an ICT Office.
Have a section of add the knowledge base of the ICT and the possibility to mention the knowledge article in the tickets are very useful. Review collected by and hosted on G2.com.
The different dashboard are automatically responsive and very poor of detailed and desig (Example: the split bar it does not automatically adjust based on the content.
Furthermore, the application wasn't designed with date as information in mind. Review collected by and hosted on G2.com.
Dear customer, thank your for the review and feedback.