[ Xurrent... Reviews ](https://www.g2.com/products/xurrent-imr/reviews) [ Xurrent... Reviews ](https://www.g2.com/products/xurrent-imr/reviews) # Xurrent IMR Features ##### ## Functionality (13) Baseline Sets and allows adjustment of website baseline functionality and configuration. Alerting Generates alerts for whenever a website goes down, experiences an error, makes a major change, or other events. Multi-Site Monitoring Monitor multiple websites at once, organizing them with dashboards. Reporting Generate reports manually or automatically about website performance. Multi-Channel Alerting Alert over email, text, phone call, and more to multiple parties. Location Insights Isolate geographic locations where website functionality is best and worst. Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures FTP Monitoring Mail Server Monitoring Transaction Monitoring Monitor or audit historical and current transactions to analyze customer account activities Multi-Location Monitoring Monitor networks, websites, or other assets across multiple locations Real-Time Monitoring Active monitoring of systems, applications, or networks SSL Monitoring Ensure SSL certifications are active Show More ##### ## Monitoring (4) Constant Monitoring Monitors systems constantly in real-time. Timely Alerts Alerts users of incidents and issues as soon as they arise. TIcket Accuracy Generates accurate incident reports. AI Monitoring Utillizes AI to monitor and report on incidents in real-time. Show More ##### ## Management Tools (3) Ticket Assignment Assigns tickets to relevant team members. Standardization Cultivates a standardized workflow for enhanced organization. Lifecycle Visualization Grants transparent overviews for the lifecycle of each incident. Show More ##### ## Generative AI (4) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Generation Allows users to generate text based on a text prompt. Show More ##### ## Agentic AI - Incident Management (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Multi-Language Manage and support multiple languages Show More ##### ## Agentic AI - IT Alerting (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Website Monitoring (8) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## AI Detection & Signal Quality - AI SRE Tools (4) Cross-Telemetry Correlation Correlates logs, metrics, traces, and alerts to isolate high-signal issues faster. Change-Aware Detection Links incidents to recent deployments, commits, configuration changes, or feature flag updates. Adaptive Anomaly Detection Detects abnormal behavior using dynamic baselines, auto-adaptive thresholds, or learned patterns. Alert Correlation & Noise Reduction Correlates related alerts and suppress duplicates to reduce alert fatigue and focus attention. Show More ##### ## Reliability Objectives & Service Operations - AI SRE Tools (4) Intelligent On-Call Workflows Routes incidents to the right responders and enrich on-call actions with service and incident context. Error Budget Tracking Tracks remaining error budget and burn rate against reliability targets. SLI & SLO Management Defines service level indicators and objectives for services, user journeys, or business-critical operations. Service Health Modeling & Reporting Model service dependencies and surface health, impact, and reliability status for stakeholders. Show More ##### ## Investigation & Root Cause Analysis - AI SRE Tools (4) Guided Incident Investigation Assembles timelines, evidence, and summaries that guide responders through triage and diagnosis. Live Debugging in Production Captures code-level diagnostics in running systems without redeploying or restarting services. AI Root Cause Analysis Identifies likely causes across services and dependencies using topology, causality, or learned relationships. Runtime-Verified Root Cause Analysis Validates suspected causes with live runtime evidence instead of static inference alone. Show More ##### ## Automation & Platform Controls - AI SRE Tools (4) Automated Runbook & Workflow Execution Executes runbooks and multi-step workflows automatically in response to alerts or incidents. Human-in-the-Loop Remediation Inserts approvals or decision gates before high-impact remediation steps are executed. Integration, APIs & Secure Access Controls Embed reliability workflows into existing tools through integrations and APIs while enforcing secure access across hybrid or legacy environments. AI-Assisted Code Fix Generation Generates remediation guidance or code changes from incident context and observed telemetry. Show More ##### ## Additional Functionality (71) Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Forms Management Store, manage and track all forms in a centralized location Safety Incident Management Track, report on and implement actions pertaining to physical safety at the workplace Compliance Management Track and manage adherence to policies for any service, product, process, or supplier OSHA Compliance Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant Task Management Create, manage and track all task activities and progression Single Sign On Allow users to access multiple services after entering their login credentials once AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Disaster Recovery Plan and implement business continuity measures in case of unforeseen events Document Management Store, manage, and track all electronic documents in a centralized location API Application programming interface that allows for integration with other systems/databases Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Real-Time Reporting Active reporting of data and metrics Corrective and Preventive Actions (CAPA) Investigate and take action at root cause or error in processes to prevent recurring issues Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Communications Management Record and track all relevant internal and external communications Audit Trail A record of all activities within the system, including user access, changes made, etc. IT Incident Management Manage incidents related to outages or breaches in functionality of IT systems Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Event Logs A chronological record of actions or occurrences within a network, software, or process Risk Analysis Analyze potential risks across the organization Workflow Management Create, design and manage workflows for repetitive tasks Risk Assessment Initiate collection and analysis of known risks Incident Reporting Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Customizable Reports Alter the layout and content of reports Ticket Management Track, manage, or resolve user requests and IT incidents/issues Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Reminders Timed notification for any upcoming task, deadline, appointment, or activity On Call Scheduling Track and organize on-call shifts Investigation Management Oversee people and resources to carry out an investigation Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Status Tracking Track the status over time for a request, process, asset, or transaction AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Customizable Reports Alter the layout and content of reports Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Single Sign On Allow users to access multiple services after entering their login credentials once Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Widgets An extended application or connector that enables users to perform additional services with their current set of tools Chat/Messaging Communicate using direct chat or messages within the system Availability Testing Test the availability of websites and/or browsers Website Analytics Track and analyze information regarding website visitors Real-Time Analytics Analyze and gain insights into data in real-time Incident Management Manage and track all disruptions and incidents Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Performance Management Organize and manage the accomplishments and development of employees or performance of applications or systems Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance Email Alerts Receive and/or send email notifications for urgent updates, requests, or other information Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Data Visualization Graphical representation of data Activity Tracking Track and document all activities across devices, networks, and other systems Configurable Alerts User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Generative AI Use AI to generate content in the form of text, images, videos, etc. Application Management Track, manage and store the applications of potential future members, customers or candidates Event Logs A chronological record of actions or occurrences within a network, software, or process Multiple User Accounts Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Mobile Alerts Notifications via mobile devices Visitor Tracking Track visitors and purpose of visits Issue Tracking Record and follow the progress of every issue Risk Alerts Notifying as a warning or reminder of a potential or imminent hazard API Application programming interface that allows for integration with other systems/databases For Websites Software is used for working on online pages Scheduled Testing Run diagnostic tests at predetermined times Show More ## 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