Previously, our on-call management was cumbersome, relying on a patchwork of call and email integrations that were only accessible via a secured VPN. This made our alerting process difficult to manage and significantly hindered accessibility.

With Zenduty, the ability to access the platform across multiple devices and the public internet has greatly streamlined our on-call workflow. Review collected by and hosted on G2.com.

For future improvements, we would like to see Zenduty leverage machine learning to learn from on-call engineer behavior. This could enable the platform to:

- Automatically categorize alerts based on historical patterns.

- Auto-acknowledge alerts that are frequently not acted upon immediately, reducing noise.

- Propose improvements, such as automatically suggesting a lower severity level for alerts that are consistently acknowledged but do not lead to any further action. Review collected by and hosted on G2.com.

It was easy to setup and use

we can clearly see the incident and we can integrate with multiple third party app ass well Review collected by and hosted on G2.com.

as on now there is no dislike but one issue is as i was iusing the free version i was able to use 100 call/sms Review collected by and hosted on G2.com.

Zenduty has been an absolute game-changer for our team. The platform's overall performance is incredibly smooth, and it has made managing our on-call rotations and incident response so much easier. The user interface is well-designed and intuitive, which makes getting started a breeze. It’s an awesome tool that has significantly improved our workflow and peace of mind. Highly recommended! Review collected by and hosted on G2.com.

While the core features are fantastic, I think the platform could benefit from more robust integrations with some of the less common third-party tools we use. Review collected by and hosted on G2.com.

The support was super useful with generally under 5 minute response times. There is lots of documentation to help me implement automatic incidents. The UI is simple and generally easy to navigate around and its something where you can just configure once and then only need to access again when an incident occurs. Review collected by and hosted on G2.com.

Schedules are confusing to implement, especially with staff in different countries (had to make a schedule per country). For example setting a 9-5 schedule requires both setting shift length and restricting the layer to specific times of the day. Additionally don't like how some features are restricted to higher tired plans. Review collected by and hosted on G2.com.

The inclusion of AI backed initiatives have definitely added a ZING to the already stellar services being offered by Zen Duty. So looking forward to all that's coming up! Review collected by and hosted on G2.com.

They are doing great at the moment but it would be nice to have regular connects (bi-monthly/quarterly at least) for the User groups to get clear feedback and insights from both sides 😊 Review collected by and hosted on G2.com.

The user-friendly ; they seamlessly integrate into our current workflow without adding complication.The escalation mechanisms provide assurance that events are always handled quickly, and the real-time notifications guarantee that no important alarm is missed. Review collected by and hosted on G2.com.

When compared to the web version, the UI occasionally feels a little constrained, even if it functions well for receiving alerts. Review collected by and hosted on G2.com.

Easy to integrate with other platform like Grafana, Uptime Robot, Amazon CloudWatch, Email, etc. And New Alerts can be created easily with the best things is Notes as well as the task to escalate that Alert. Review collected by and hosted on G2.com.

Till Now I have not find any feature which is not needed or is waste in us but they can implement Chatbot video or voice feature which will help user to better understand for that feature. Review collected by and hosted on G2.com.

Analytics dashboard but could be improved Review collected by and hosted on G2.com.

We need to navigate a lot for schedules and for getting the weekly reports, could be done better using simple UI Review collected by and hosted on G2.com.

Ease in adding Integrations with the desired Escalation Policy and Schedules. Review collected by and hosted on G2.com.

We haven't faced any issues with Zenduty (Xurrent IMR) yet. But they can provide the feature of duplicating EP across teams. Review collected by and hosted on G2.com.

We’ve been using Zenduty for our incident management, and the experience has been very good so far. As a customer, we’re satisfied with their services. The platform is simple to use, flexible, and integrates well with our existing tools like Zabbix, Grafana, and Prometheus.

One of the main things we appreciate is their quick response whenever we have any issues or questions. Their support team is helpful and communicates well. Zenduty has helped us improve our on-call process, reduce incident response time, and minimize the impact of critical alerts.

It has become an important part of our SRE and monitoring setup. I would recommend Zenduty to teams looking for a reliable incident response platform. Review collected by and hosted on G2.com.

helping in each small issue of customer. Review collected by and hosted on G2.com.