It is user friendly and performance is. good Review collected by and hosted on G2.com.

Nothing so far with regard to disliking it Review collected by and hosted on G2.com.

I like how they group incident with same entity id Review collected by and hosted on G2.com.

1. Their dashboard url takes to some weird page and not incidents page

2. Their filter is currently ruuning "or" query which can be iprov3d to "and" Review collected by and hosted on G2.com.

We still call it Zenduty. That said, it’s highly customizable, fairly user-friendly, and it matches our needs perfectly. Review collected by and hosted on G2.com.

It's not well-known like PagerDuty for example. It's hard to integrate with AWS for example as it requires additional setup for SNS etc. Review collected by and hosted on G2.com.

What I like best about Zenduty is its analytics-driven insights. By analyzing incidents, we can track trends - such as which days, services, or shifts experienced more issues, identify what went wrong, and determine areas that need improvement. This helps us focus on services that require more attention and proactively reduce incident recurrence Review collected by and hosted on G2.com.

One area that could be improved is the search functionality - when backtracking incidents, results can sometimes mix multiple incidents, making it slightly harder to quickly pinpoint a specific incident by keyword or ID. Otherwise, the platform is very effective for incident management and analytics. Review collected by and hosted on G2.com.

Onboarding, managing schedules and alerts tracking. UI is intuitive and alerts can be configured easily. Review collected by and hosted on G2.com.

Search experience is not very good. Search page can have some filters or graphs to see timelines of incidents, group incidents, etc. Review collected by and hosted on G2.com.

I like that Xurrent IMR sends me alerts on my phone even when it's in silent mode, which ensures I don't miss important notifications. The scheduling feature is also great because it automates the on-call duty setup, so I don't need to handle anything else once it's set. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

The dashboard is easy to understand and straightforward to navigate. Review collected by and hosted on G2.com.

Lack of diverse sound options for different type of notifications Review collected by and hosted on G2.com.

The integration with other apps is seamless and easy. Review collected by and hosted on G2.com.

Response time is quite high; for example, the call and the sound happen at the same time. Review collected by and hosted on G2.com.

RCAs, MTTA, MTTR is good and insightful. Review collected by and hosted on G2.com.

The parent child incident merging is broken. The page takes alot of time to find candidate incident items to tag against. Also, some AI based summary / possible action item from previous RCAs could be helpful. Review collected by and hosted on G2.com.

Our use case with Zenduty was to monitor alerts, receive calls, and trigger alarms for system failures. Zenduty performs this very well without any misses. Their accurate alerting mechanism is excellent, and they have a well-configured escalation policy system. Additionally, their customer support team is outstanding. Review collected by and hosted on G2.com.

Nothing as such, so far so good.

Thanks for delivering such an amazing app Review collected by and hosted on G2.com.