I use Xurrent IMR for alerting and monitoring. I like how it makes alert dashboards look more organized and nice, and it makes understanding alerts easier. I can understand schedules better, and the filtering of alerts is easier. What I like most is the notification system, especially how it can be configured to our needs and its timeliness. Despite having my mobile on silent mode, these notifications quickly grab my attention. The ability to route alerts to SMS, email, and push notifications is impressive. The initial setup was very easy, and I haven't come across any issues. Review collected by and hosted on G2.com.

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I really like the customer side UI. The team helped us migrate from pagerduty using the integrations very quickly. Onboarding was a breeze. The perfomance of the product in terms of alerting is very quick. Very nicely priced as well. Review collected by and hosted on G2.com.

On the incedents page i would really like buttons to clear filter and see my saved filter without multiple clicks.

also if im part of multiple teams, i would like a easier view on when im going on call. The mail is a good indicator but i would want to see my on calls which are coming in next Review collected by and hosted on G2.com.

I think Xurrent IMR is great because it offers a free trial and almost 170 integrations, which provide fantastic flexibility. The customer support team is also very helpful and always available for assistance whenever I need it. I value the product's ability to send instant alerts when a new customer support request is assigned to me, which helps me maintain a quick initial response time. The generic integration allows me to integrate with any application, and I like the workflows that help automate regular tasks and reduce manual effort. I also appreciate the alert rules feature, where I can define as many conditions as I want on incoming payloads. The initial setup was very easy, thanks to the super helpful YouTube videos and documents. Review collected by and hosted on G2.com.

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It supports a wide range of tools. The app is reliable, and we receive calls at the proper intervals as well. Review collected by and hosted on G2.com.

The UX of Zenduty web feels weird. We have to go to Teams and then Operations to add things, which isn’t very intuitive. It’s also missing some analytics, like being able to see how many times we got an incident, etc. Review collected by and hosted on G2.com.

What I like best about Xurrent IMR is its ability to centralize alerts, automate incident response, and enable seamless team collaboration, helping organizations resolve incidents faster with less operational overhead. Review collected by and hosted on G2.com.

The UI for advanced features could be more intuitive, especially for schedule management and incident configuration. More detailed analytics, additional third-party integrations, and enhanced AI capabilities for alert correlation would make the platform even stronger. Review collected by and hosted on G2.com.

What I like best about Xurrent IMR is its ability to centralize alerts, automate incident response, and enable seamless team collaboration, helping organizations resolve incidents faster with less operational overhead. Review collected by and hosted on G2.com.

The UI for advanced features could be more intuitive, especially for schedule management and incident configuration. More detailed analytics, additional third-party integrations, and enhanced AI capabilities for alert correlation would make the platform even stronger. Review collected by and hosted on G2.com.

There are multiple options for notifications: they can send a message, place a call, and also send Slack notifications, so you never miss an alert. They also have an AI-enabled service that can create a postmortem report for any alert. Review collected by and hosted on G2.com.

They should add a dark mode option for the web interface. Review collected by and hosted on G2.com.

gives API for AI integrations for auto triaging by our bot. Affordable pricing and minimal UI that is sufficient and easy to use . Almost immediate alerts from the telemetry sources . Easy to switch from other similar apps like pagerduty and also easy to onboard Review collected by and hosted on G2.com.

A bit of the sections I feel that are in the UI are not used and can be removed. I never have to leave the first page where I see alerts or incidents which is good but the other sections in the sidebar are never used Review collected by and hosted on G2.com.

Zenduty has significantly improved our incident response workflow and operational efficiency. Review collected by and hosted on G2.com.

There's not one at the moment; It's easier to access with multiple options Review collected by and hosted on G2.com.

I like the timely reminders, and I also like how you can customize it.

I use it to set up alert notifications and also customize it for weekends and weekdays diffrently

I use grafana for alert generation and xurrent imr for notification on slack and mobiles , adn alerts are always on time Review collected by and hosted on G2.com.

only this which I dislike about it is that chaning of ONCALL is a bit diffcult Review collected by and hosted on G2.com.