nice notifications about when on-call duty starts Review collected by and hosted on G2.com.

setting up shift schedules in not perfect, it is a bit hidden and overwrites are tedious Review collected by and hosted on G2.com.

Zenduty makes on-call suck less — clear escalations, fast acknowledgments, and integrations with tools devs already use (Slack, Jira, Datadog, etc.). It's built for real-time context-rich alerts, not just noise. Review collected by and hosted on G2.com.

The web UI isn't always as smooth or intuitive, especially when you're under pressure during an incident. Navigating escalations or editing services might take more clicks than it should Review collected by and hosted on G2.com.

Incident pop notification in android is much better than other tools Review collected by and hosted on G2.com.

Summary UI/UX could have been more simple and better Review collected by and hosted on G2.com.

Great and friendly UI. Easy to understand Review collected by and hosted on G2.com.

I havent come across any reasons why I should dislike Review collected by and hosted on G2.com.

* Multiple alert systems. like call or sms or slack.

* Can override the system sound so in case if I forgot my phone on silent then also I'm able to get alerts for my services. Review collected by and hosted on G2.com.

Sometimes it keeps on ringing even after acknowledging, that's frustrating. Review collected by and hosted on G2.com.

As the developer integrating Zenduty into internal apps, Zenduty is easy to integrate, the documentation is good and makes it easy to implement, and the service works well. We get alarms almost instantly. Review collected by and hosted on G2.com.

I guess my least favorite feature is how the on-call days are displayed. I'd prefer them in a 30 day calendar format and it's just shown in a linear fashion. Review collected by and hosted on G2.com.

- The customization of alert sound helped a lot, like during office hours have one alert sound and during off office-hours another sound helped to prioritize alerts much efficiently

- Acknowledge way via mobile and web is very user friendly

- Customize filter is helpful Review collected by and hosted on G2.com.

- When a on-call is swapped it would be better if we notification is sent to people that swap is done, so people could be aware Review collected by and hosted on G2.com.

It has a good slack integration that is well documented Review collected by and hosted on G2.com.

It can take a bit to get use to the interface and find where to export your on-call calendar Review collected by and hosted on G2.com.

able to notify me when there is incident Review collected by and hosted on G2.com.

I do not feel that there is any at the moment Review collected by and hosted on G2.com.

User-Friendly Interface:

The app’s interface is intuitive and easy to navigate, making it accessible for users of all technical backgrounds. Setting up and configuring the system is straightforward, allowing our team to quickly adapt to the platform.

Comprehensive Alerting System:

Zenduty offers a highly customizable alerting system. Notifications can be tailored based on severity, team, or incident type, ensuring the right people are alerted promptly. The integration with various communication channels such as SMS, email, Slack, and Microsoft Teams enhances our ability to respond quickly.

Incident Response and Management:

The platform provides excellent tools for managing incidents from detection to resolution. The incident timeline feature helps track the progress of incidents, and the automated escalation policies ensure that no critical alert goes unnoticed.

Integration Capabilities:

Zenduty seamlessly integrates with a wide range of tools, including monitoring systems, ticketing platforms, and communication tools. This integration capability has been crucial in centralizing our incident response workflow.

Collaboration Features:

The app facilitates effective collaboration among team members during an incident. The incident war rooms and real-time collaboration features allow for swift information sharing and decision-making. Review collected by and hosted on G2.com.

Learning Curve:

While the interface is user-friendly, the extensive features and customization options can be overwhelming for new users. A more guided onboarding process or additional tutorials could help mitigate this.

Mobile App Experience:

The mobile app, while functional, can sometimes lag and lacks some features available on the desktop version. Improvements in the mobile user experience would enhance overall usability.

Cost:

For smaller teams or startups, the pricing may be on the higher side. However, the value provided by the platform justifies the cost for larger organizations with complex incident management needs. Review collected by and hosted on G2.com.