--- title: XTRF Translation Management System Reviews meta\_title: 'XTRF Translation Management System Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 18 reviews by the users' company size, role or industry to find out how XTRF Translation Management System works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 18 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Content Management url: https://www.g2.com/categories/content-management --- ### XTRF Translation Management System Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users report serious **communication issues** with XTRF regarding opaque billing practices for add-ons and API access. [(1 mentions)](https://www.g2.com/products/xtrf-translation-management-system/reviews?filters%5Bsentiment_snippet%5D=2403607&qs=pros-and-cons#reviews) Users express concerns about the **expensive add-on billing** practices of XTRF, highlighting lack of transparency and potential legal issues. [(1 mentions)](https://www.g2.com/products/xtrf-translation-management-system/reviews?filters%5Bsentiment_snippet%5D=2403602&qs=pros-and-cons#reviews) ### Top Cons or Disadvantages of XTRF Translation Management System ##### 1. Communication Issues Users report serious **communication issues** with XTRF regarding opaque billing practices for add-ons and API access. [ See 1 mentions ](https://www.g2.com/products/xtrf-translation-management-system/reviews?filters%5Bsentiment_snippet%5D=2403607&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 0.0/5 "Unexpected API charges and lack of billing transparency" What do you dislike about XTRF Translation Management System? We’ve generally had an up and down operational experience with XTRF, and we recently encountered a serious issue around add-on billing that prospectiv ##### 2. Expensive Users express concerns about the **expensive add-on billing** practices of XTRF, highlighting lack of transparency and potential legal issues. [ See 1 mentions ](https://www.g2.com/products/xtrf-translation-management-system/reviews?filters%5Bsentiment_snippet%5D=2403602&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 0.0/5 "Unexpected API charges and lack of billing transparency" What do you dislike about XTRF Translation Management System? We’ve generally had an up and down operational experience with XTRF, and we recently encountered a serious issue around add-on billing that prospectiv ![Verified User in Translation and Localization](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Translation and Localization") ET Verified User in Translation and Localization Small-Business (50 or fewer emp.) 12/23/2025 "Unexpected API charges and lack of billing transparency" 0/5 What do you like best about XTRF Translation Management System? Once you have navigated its non-intuitive system, you will be an asset to your employer because it defies logic and is extremely dated. Review collected by and hosted on G2.com. What do you dislike about XTRF Translation Management System? We’ve generally had an up and down operational experience with XTRF, and we recently encountered a serious issue around add-on billing that prospective customers should be aware of. XTRF charged us for API access based on an old API commercial agreement, even though the API had not been explicitly ordered as a paid feature once pricing was introduced, and there was no verifiable API usage on our side. The position communicated to us was that the API remained billable unless we explicitly emailed to opt out. From our perspective, chargeable add-ons should require either clear activation and acceptance at the point they become paid, or documented usage (e.g. logs, issued credentials). Billing based on silence or lack of opt-out raises concerns around transparency and governance. While XTRF eventually disabled the API going forward, the question of a refund for past charges has had to be escalated to our lawyers. If you need legal counsel to defend your interests against a service provider for a service you are not actually using, something is fundamentally wrong with how that service is being delivered. Advice to prospective buyers: Clarify upfront how add-ons (API, integrations, etc.) are activated, how acceptance of paid features is documented, and how usage is tracked and substantiated. Review collected by and hosted on G2.com. What problems is XTRF Translation Management System solving and how is that benefiting you? XTRF is our order management system. But it is dated, service is poor, and usability is not intuitive. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Björn H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Björn H.") BH Björn H. Small-Business (50 or fewer emp.) 8/10/2023 "Poor functionality and really poor customer service" 0.5/5 What do you like best about XTRF Translation Management System? It is a system from the late 1980, based on the old way of doing thing, notging rational but layout is nice... Review collected by and hosted on G2.com. What do you dislike about XTRF Translation Management System? This is a system created in Poland and it is not complicade but reminds me of Russia. Nothing can be simle, no shortcuts, if you update somthing in one place not enough there are another 4-5 places where you need to update the same thing. And when we complain - they say .... it is per design. And that is the problem, it is per design, the same design that created the Lada in Russia. Review collected by and hosted on G2.com. What problems is XTRF Translation Management System solving and how is that benefiting you? The problem is that they complicate thing. You cannot even issue a credit note in the system, everyting, all changes have to be done at 4 or 5 different places and all changes to be confirmed at least 3 times. We do not have time for that! When you complain the threaned to throw you out... Smart move froma company that doesn't make mney. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MA Mohammad A. Translation Project Manager Small-Business (50 or fewer emp.) 11/9/2022 "Easy & fun management" 5/5 What do you like best about XTRF Translation Management System? XTRF, keeps you on top of all aspects of the project leading to high client satisfaction rate in a very easy and simple way. XTRF is fun to use, many tools are available to keep you in full control. Review collected by and hosted on G2.com. What do you dislike about XTRF Translation Management System? Can't think of anything really. maybe on very rare occasion it can get slow and files might take longer than usual or expected to upload to the portal. Other than that all is good. Review collected by and hosted on G2.com. What problems is XTRF Translation Management System solving and how is that benefiting you? Less back-and-forth communications, a clearer timeline for the client and the linguists. You never have to worry about reminding the linguist about a job or a deadline. Review collected by and hosted on G2.com. Show More 8/9/2023 Current UserValidated ReviewerSource: Organic GG Gae G. Small-Business (50 or fewer emp.) 8/16/2023 "GREAT!" 5/5 What do you like best about XTRF Translation Management System? We like a lot XTRF's smart view and workflows such as all integrations with Memsource and Memoq Review collected by and hosted on G2.com. What do you dislike about XTRF Translation Management System? A little bit expensive if you'd need some customization. For invoicing, for example, it's not possible to take off all the tasks, so if you have to invoice 2 projects of 24 languages, the Pro-Forma invoice will be almost 50 pages. But it's 1% of 99% great things XTRF can do! Review collected by and hosted on G2.com. What problems is XTRF Translation Management System solving and how is that benefiting you? All is fine Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LP Laima P. Small-Business (50 or fewer emp.) 9/27/2023 "This system is easy and practice" 5/5 What do you like best about XTRF Translation Management System? It's super fast to create new invoices and you can change address and Legal name by yourself, don't need to wait for PM or SP to do it. Everything I need to know about company and invoicing process is easy to find and see Review collected by and hosted on G2.com. What do you dislike about XTRF Translation Management System? On tXTRF it is longer to credit invoice than on other systems. Review collected by and hosted on G2.com. What problems is XTRF Translation Management System solving and how is that benefiting you? none Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Gina B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gina B.") GB Gina B. Founder | Creator Small-Business (50 or fewer emp.) 1/4/2023 "Delivering peace of mind" 5/5 What do you like best about XTRF Translation Management System? Being always focused on minimalism and getting things done as fast as possible, I have chosen XTRF for the following reasons: - Cloud-based: this was a major criterion since we work from various locations and want everybody to access the platform (management, project managers, vendor managers and, above all, vendors) - Intuitive interface: finding fast the right function and button. Workflows area easy to follow with less and less human input. - All info and reports in one place. Management and control comes from having the right reports available at the blink of an eye, with the metrics that matter most. Review collected by and hosted on G2.com. What do you dislike about XTRF Translation Management System? Pricing is one of dislikes. In some moments, it proved expensive for a period of time when workload was reduced. Review collected by and hosted on G2.com. What problems is XTRF Translation Management System solving and how is that benefiting you? Having all information and metrics in one platform helps a lot at managing. This is the main benefit for me. I can also assess what others are doing, so it gives me the leverage I need in this field. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KD Katy D. Project Manager Small-Business (50 or fewer emp.) 12/27/2022 "In general, it is great!" 4.5/5 What do you like best about XTRF Translation Management System? It helps us create and manage all our projects so this software is already essential to our job, we have all the clients there, our rates, and our providers, we invoice there too. I love how it helps us keep track and control over everything and help us optimize time and do our job more efficiently. Review collected by and hosted on G2.com. What do you dislike about XTRF Translation Management System? I don't like how difficult or complex it is at first, the software is not intuitive or easy to use at all so you have to train and learn from someone else how to use it. I also don't like when we have glitches or bugs in the system as we do everything there, so when that happens is not nice at all and it really makes our job harder and we lose time, as usually when we have those issues we have to wait at least a day so it gets resolved. Review collected by and hosted on G2.com. What problems is XTRF Translation Management System solving and how is that benefiting you? Not problems actually, but we do everything there. We create our projects, we assign providers there to the projects, they are delivered there and we invoice them there too, we manage them there so we add all details or instructions and timelines there. So basically we do everything there. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite WP Wim P. Project manager Small-Business (50 or fewer emp.) 12/7/2022 "Very flexible translation management system" 4/5 What do you like best about XTRF Translation Management System? XTRF is a translation management system that can also handle non-translation jobs. The automated workflows make it easier for project managers to handle multiple projects at once and the integration with the biggest CAT tools even makes it easier for new project managers to get started with using CAT tools. Review collected by and hosted on G2.com. What do you dislike about XTRF Translation Management System? XTRF is a full translation system with a lot of functions, but we find that there are some functions missing for some of our needs. For example, we are located in Japan, and Japanese Yen does not handle decimals. You can set the decimals for currencies system-wide but not separately for each currency. If we only work in Japanese Yen, we can set it so that the systems does not work with decimals, but unfortunately we also have clients we work with in USD and EUR. Review collected by and hosted on G2.com. What problems is XTRF Translation Management System solving and how is that benefiting you? Before we started using XTRF we had multiple systems to handle translation jobs. We would use a system for vendor management, a separate client database, a system for creating invoices and quotes, and all communication with the translators and clients was through email. When we switched to XTRF, all of these systems became one system, and we are spending a lot less time on a lot of tasks. (Looking up available translators, creating quotes and invoices, and also exporting reports about our business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Nadiia J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadiia J.") NJ Nadiia J. Mid-Market (51-1000 emp.) 2/28/2023 "First impression about XTRF Translation Management System" 5/5 What do you like best about XTRF Translation Management System? Complex system that integrates all aspect of translation job into one workplace. Very helpful Customer Support Team :) Review collected by and hosted on G2.com. What do you dislike about XTRF Translation Management System? So far, so good. Didn't notice any issues with the system Review collected by and hosted on G2.com. What problems is XTRF Translation Management System solving and how is that benefiting you? Convenient platform for both translators & translation agencies to handle the whole translation process. I'm currently learning how to use this software, in particular creating smart projects, quotes etc. Review collected by and hosted on G2.com. Show More 6/2/2023 Current UserValidated ReviewerSource: Organic ![Will Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Will Y.") WY Will Y. Technical Solutions Architect Small-Business (50 or fewer emp.) 1/12/2023 "Great customer support; great for workflow automation" 5/5 What do you like best about XTRF Translation Management System? Superb customer support, willingness to listen to feedback, provides open and honest responses. Great workflow automation options. System is complex and flexible for advanced or custom solutions. Review collected by and hosted on G2.com. What do you dislike about XTRF Translation Management System? Legacy system (classic projects) could use some quality-of-life updates, but they come sparingly. Most improvements are focused on the new system (smart projects). But it's not mature yet for some CAT tool integrations. High learning curve for advanced customizations, but XTRF provides great support while you learn. Review collected by and hosted on G2.com. What problems is XTRF Translation Management System solving and how is that benefiting you? We needed a TMS to help us manage all aspects of a localization workflow from start to finish, and XTRF does just that. What it doesn't do out of the box are supplemented by custom developments that are very reasonably priced. Review collected by and hosted on G2.com. 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