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AT

Verified User in Translation and Localization

Mid-Market (51-1000 emp.)

3/12/2023

"Past 5 years we have been using this survives, lot of automated features and easy GUI."

4.5/5

What do you like best about XTM Cloud?

XTM GUI is as easy as understanding smooth services specifications, XTM support is good. Review collected by and hosted on G2.com.

What do you dislike about XTM Cloud?

As of now i haven't faced dislike thing but my request is please resolve the issue on time. Review collected by and hosted on G2.com.

Response from Melissa Favre-Lorraine of XTM Cloud

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Dear Shashi,

Thank you for your review!

I'm glad you've been enjoying XTM Cloud for 5 years already, and that you find it easy to use.

I understand support is really important for you, and I can confirm that our team is always working hard to provide the highest level of service.

Thank you again,

Melissa at XTM

EM

Ezequiel M.

Senior Language Specialist

Small-Business (50 or fewer emp.)

12/14/2022

"Very good CAT tool that needs some minor fixes"

4.5/5

What do you like best about XTM Cloud?

I like the Visual preview feature and the possibility to download several formats. Review collected by and hosted on G2.com.

What do you dislike about XTM Cloud?

I don't like that a hidden characters feature is not enabled and that login sessions tend to close very frequently (mainly without any apparent reason). Review collected by and hosted on G2.com.

Response from Melissa Favre-Lorraine of XTM Cloud

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Dear Ezequiel,

Thank you for your review!

I also love the visual mode so I'm pleased to hear you enjoy using it - and that the CAT tool enables you to deliver consistent, high-quality content!

Would you mind raising a ticket about being logged out? That way our team can look into fixing it for you, as this should not happen.

Thank you again!

Melissa at XTM International

SL

Stefan L.

Team Leader of Translation and Terminology

Enterprise (> 1000 emp.)

7/20/2022

"Great features, severe flaws in implementation"

3.5/5

What do you like best about XTM Cloud?

Fully featured TMS, will cover most of your use cases. Great for synchronized reviews of translations, very good alignment function that comes in handy, specific workflows depending on the target language, etc. Everything else really solid. Review collected by and hosted on G2.com.

What do you dislike about XTM Cloud?

The major flaw was in the implementation of our needed automatic order creation using their Bridge: What was promised, was not delivered. 5 months of "it´s going to work next week" have gone by now

UI feels like out of the 2000s, takes time to get used to, not as flashy (even though I wouldn´t consider that a major flaw) as the competitors. Review collected by and hosted on G2.com.

Response from Melissa Favre-Lorraine of XTM Cloud

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Hi Stefan,

I really appreciate you taking the time to leave us a review! I'm glad XTM Cloud covers most of your use cases and that you enjoy our features.

I apologize about the delay in getting the Bridge automation - our team are working as fast as they can to resolve this! Also, I can confirm that we are revamping the UI step by step - after Workbench, we redesigned the Filter templates and you will soon see that everything we add will follow the latest front-end standards and UX best practices :)

Thanks again,

Melissa at XTM International

UL

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

12/14/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"Routine actions take longer because they require several clicks and UI could be more intuitive."

3/5

What do you like best about XTM Cloud?

The possibility of unifying actions in one platform (queries, references, LQA feedback and arbitration, etc.). Review collected by and hosted on G2.com.

What do you dislike about XTM Cloud?

The strings filter is not intuitive and requires several clicks; the export of xliff files is also not intuitive and requires several clicks. The QA feature is not very helpful because there are several false positives and it is not reliable; the search and replace is not reliable, and often it is necessary to use external tools to make sure errors are identified. Review collected by and hosted on G2.com.

Response from Melissa Favre-Lorraine of XTM Cloud

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Dear XTM Cloud user,

Thank you for your review - nice to hear you're using XTM Cloud to get everything unified and centralized!

We're currently updating our UI, as we know it needs a little refresh - soon you'll see that each module is getting updated, one step at a time :)

Have you raised a support ticket about the QA feature? That way we can look into this further for you.

Thank you again,

Melissa at XTM International

AN

Verified User in E-Learning

Mid-Market (51-1000 emp.)

2/22/2023

"Project creation"

4/5

What do you like best about XTM Cloud?

The flexibility for things like changing workflows or assigning different LSPs/translators. Review collected by and hosted on G2.com.

What do you dislike about XTM Cloud?

The TM and the term base are very simplistic and could use some work. For example, I'd like to be able to add strings to a TM without having to import. Review collected by and hosted on G2.com.

Response from Melissa Favre-Lorraine of XTM Cloud

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Dear XTM Cloud user,

Thanks a lot for your review!

I'm really glad you're enjoying using our workflows.

Your TM should automatically get updated without you needing to do any imports - could you please reach out to your XTM representative so we can look into this for you?

Let me know if I can help further!

Thank you again,

Melissa at XTM International

KU

Kiran U.

Sr. Creative Copywriter

Enterprise (> 1000 emp.)

12/19/2022

"Handy software with Google plugins"

3.5/5

What do you like best about XTM Cloud?

I really like the integration with other software I'm using such as Google docs/sheets. Review collected by and hosted on G2.com.

What do you dislike about XTM Cloud?

Sometimes translations are slow to pull into spreadsheets. There could be a UI element that sets expectations. Review collected by and hosted on G2.com.

Response from Melissa Favre-Lorraine of XTM Cloud

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Dear Kiran,

Wow, 12+ languages is a lot to manage! I'm pleased XTM Cloud is enabling you to do that so you can reach your global users.

Sounds like you're making the most of our integrations, which is great!

As we're improving our UI, setting up clear expectations is definitely something we'll look into - thank you for raising it.

Thanks again,

Melissa at XTM International

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

12/13/2022

"Highlights for PMs using XTM Cloud"

5/5

What do you like best about XTM Cloud?

It's straightforward to create users and select their roles, which will determine their access rights. Then, it is possible to customize the project workflows, and you can add or remove steps as needed. It is one of the most intuitive tools for Project Management compared with other tools, which mainly focus on language aspects. XTM Cloud covers both! And another advantage is that you can split the project into several parts as it best works for your planning with only one click. We've used it for traditional and non-traditional languages. Review collected by and hosted on G2.com.

What do you dislike about XTM Cloud?

Some customized versions allow you to download quotes. Extending some of these personalized features in the average version would be great. Review collected by and hosted on G2.com.

Response from Melissa Favre-Lorraine of XTM Cloud

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Dear XTM Cloud user,

Thank you so much for your review! It's a pleasure to read your enjoy using XTM Cloud as a PM.

As for the quotes, I will pass that feedback on, thank you for raising it.

Thank you again,

Melissa at XTM International

UI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

5/12/2023

"Ease of Use"

5/5

What do you like best about XTM Cloud?

How quickly someone can create new projects for language translations. Review collected by and hosted on G2.com.

What do you dislike about XTM Cloud?

Not being able to edit a project if you create it - with the exception of dates and attachments - cannot edit a name Review collected by and hosted on G2.com.

Response from Melissa Favre-Lorraine of XTM Cloud

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Dear XTM Cloud user,

Thanks a lot for your review! I'm glad you find our solution easy to use.

I can also confirm that as a project manager you have the ability to change the project name under 'General Info'.

Thank you again!

Melissa at XTM

UF

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

5/25/2023

"Simplicity"

5/5

What do you like best about XTM Cloud?

How supportive the localization team is!

How easy it is to use. Review collected by and hosted on G2.com.

What do you dislike about XTM Cloud?

There is nothing i dislike about this program! Review collected by and hosted on G2.com.

Response from Melissa Favre-Lorraine of XTM Cloud

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Dear XTM Cloud user,

Thank you so much for this review! I'm glad to see you can get your documents localized in an easy way with XTM Cloud.

Thanks again,

Melissa at XTM

UT

Verified User in Translation and Localization

Mid-Market (51-1000 emp.)

12/19/2022

"Decent CAT tool"

4/5

What do you like best about XTM Cloud?

Intuitive and easy to navigate, it has all the features a translator needs to do their job. Review collected by and hosted on G2.com.

What do you dislike about XTM Cloud?

I may not know all the features but from my experience, it would be useful to have the option to accept all the project tasks in one click instead of having to do it one by one (especially in case of a project with dozens of files.) Review collected by and hosted on G2.com.

Response from Melissa Favre-Lorraine of XTM Cloud

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Dear XTM Cloud user,

Thank you for your review, I'm glad XTM Cloud is providing you with everything you need!

I can confirm you can accept tasks in bulk from the Tasks View -> Accept Tasks -> Accept all tasks (you can choose from a number of options there).

Hope this helps!

Thank you again,

Melissa at XTM International