The G2 on XTM Cloud

XTM Cloud Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the collaboration features in XTM Cloud, praising the efficient engagement and support from the team. (18 mentions)

Users praise the quick and helpful customer support of XTM Cloud, ensuring smooth resolution of technical issues. (18 mentions)

Users value the efficient management of diverse localization workflows in XTM Cloud, enhancing productivity and customization. (16 mentions)

Users appreciate the efficient management of diverse localization workflows on XTM Cloud with powerful features and great support. (15 mentions)

Users find XTM Cloud's ease of use impressive, enhancing workflow and simplifying translation tasks significantly. (14 mentions)

Users find translation issues with XTM Cloud, noting problems with document downloads and delayed ticket resolutions. (10 mentions)

Users find the complex workflow challenging, often struggling to locate features and encountering recurring bugs. (7 mentions)

Users find XTM Cloud too expensive for their needs, particularly small startups seeking localization solutions. (7 mentions)

Users experience integration issues with XTM Cloud, affecting offline functionality and compatibility with other tools. (7 mentions)

Users find the poor usability of XTM Cloud frustrating, complicating their workflows and diminishing overall satisfaction. (7 mentions)

Users express frustration with poor customer support, highlighting slow responses and difficulty in customizing the system effectively. (6 mentions)

Users note the poor interface design of XTM Cloud, finding it outdated and not user-friendly for effective navigation. (6 mentions)

Top Pros or Advantages of XTM Cloud

1. Collaboration

Users value the collaboration features in XTM Cloud, praising the efficient engagement and support from the team.

See 18 mentions

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Yulia S.

Mid-Market (51-1000 emp.)

3.5/5

"All features in one place"

What do you like about XTM Cloud?

XTM makes it possible to manage everything efficiently. I appreciate that we can handle all our various localization workflows in a single platform as

Verified User

Enterprise (> 1000 emp.)

5.0/5

"XTM Enables Localization at Scale"

What do you like about XTM Cloud?

The REST API and out-of-the-box connectors allow us to automate workflows. This combined with the workflow automation and QA checks allow us to locali

2. Customer Support

Users praise the quick and helpful customer support of XTM Cloud, ensuring smooth resolution of technical issues.

See 18 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.5/5

"XTM Review"

What do you like about XTM Cloud?

XTM cloud support has been really helpful. The account manager as well is super helpful and professional

Verified User

Enterprise (> 1000 emp.)

2.5/5

"Translations Manager´s + Translator´s Perspective"

What do you like about XTM Cloud?

support usually is very quick to respond.

3. Workflow Management

Users value the efficient management of diverse localization workflows in XTM Cloud, enhancing productivity and customization.

See 16 mentions

See Related User Reviews

Yulia S.

Mid-Market (51-1000 emp.)

3.5/5

"All features in one place"

What do you like about XTM Cloud?

XTM makes it possible to manage everything efficiently. I appreciate that we can handle all our various localization workflows in a single platform as

Verified User

Mid-Market (51-1000 emp.)

1.5/5

"Once an industry leader, now steadily falling behind"

What do you like about XTM Cloud?

The projects overview is a great and easy to use. Setting up projects is easily done and the use of templates for this is really a time-saver. The wor

4. Features

Users appreciate the efficient management of diverse localization workflows on XTM Cloud with powerful features and great support.

See 15 mentions

See Related User Reviews

Yulia S.

Mid-Market (51-1000 emp.)

3.5/5

"All features in one place"

What do you like about XTM Cloud?

XTM makes it possible to manage everything efficiently. I appreciate that we can handle all our various localization workflows in a single platform as

Verified User

Mid-Market (51-1000 emp.)

1.5/5

"Once an industry leader, now steadily falling behind"

What do you like about XTM Cloud?

The projects overview is a great and easy to use. Setting up projects is easily done and the use of templates for this is really a time-saver. The wor

5. Ease of Use

Users find XTM Cloud's ease of use impressive, enhancing workflow and simplifying translation tasks significantly.

See 14 mentions

See Related User Reviews

Khairuddin A.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient Translation, Seamless Memory Feature"

What do you like about XTM Cloud?

I love how XTM Cloud makes my translation work extremely easy, especially with its automatic memory service. The ease of using it is fantastic, and th

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Satisfactory and has room for improvement"

What do you like about XTM Cloud?

It can process documents in large size. Easy to edit. It can remember previous translations. It allows team work- translate the same file at the

Top Cons or Disadvantages of XTM Cloud

1. Translation Issues

Users find translation issues with XTM Cloud, noting problems with document downloads and delayed ticket resolutions.

See 10 mentions

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Khairuddin A.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient Translation, Seamless Memory Feature"

What do you dislike about XTM Cloud?

I don’t like that when I minimize the window in XTM Cloud, it doesn’t automatically adjust the translation view to fit within the smaller window.

geraldo a.

Mid-Market (51-1000 emp.)

5.0/5

"XTM an amazing TMS"

What do you dislike about XTM Cloud?

From the linguistic side, they could improve inlines, because sometimes it generates problemas while dounloading target documents.

2. Complex Workflow

Users find the complex workflow challenging, often struggling to locate features and encountering recurring bugs.

See 7 mentions

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Verified User

Enterprise (> 1000 emp.)

5.0/5

"XTM Enables Localization at Scale"

What do you dislike about XTM Cloud?

It can sometimes be difficult to find more advanced features and settings in the UI at times

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Great tool with a lot of features and customization"

What do you dislike about XTM Cloud?

It can be too complex sometimes to find what you want. And bugs. We have an issue that is fixed and came back for the third or fourth time in a few ye

3. Expensive

Users find XTM Cloud too expensive for their needs, particularly small startups seeking localization solutions.

See 7 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

1.5/5

"Once an industry leader, now steadily falling behind"

What do you dislike about XTM Cloud?

Everything related to machine and AI translation is absolutely disastrous. You can merely specify which MTs you can use, but you cannot do much in ter

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"XTM Review"

What do you dislike about XTM Cloud?

The license cost is a quite high and if we need more license this will be a concern.

4. Integration Issues

Users experience integration issues with XTM Cloud, affecting offline functionality and compatibility with other tools.

See 7 mentions

See Related User Reviews

Jason M.

Enterprise (> 1000 emp.)

3.5/5

"XTM is an excellent product for standard projects."

What do you dislike about XTM Cloud?

Product is behind other CAT tools. Compatibility with MT and LLMs are behind competitors. Some tickets are opened for several months before they are

Thi Hai Anh N.

Small-Business (50 or fewer emp.)

5.0/5

"Having used XTM for more than 7 years"

What do you dislike about XTM Cloud?

- Unable to open multiple files at once - Batch replace in the file itself, and among multiple files can be troublesome - There is no 'undo' feature

5. Poor Usability

Users find the poor usability of XTM Cloud frustrating, complicating their workflows and diminishing overall satisfaction.

See 7 mentions

See Related User Reviews

Yulia S.

Mid-Market (51-1000 emp.)

3.5/5

"All features in one place"

What do you dislike about XTM Cloud?

If you don’t have a localization engineer or a highly tech-savvy localization specialist, you may need to depend more on the XTM Support team to fully

Verified User

Mid-Market (51-1000 emp.)

0.5/5

"A terrible tool that will entrap you"

What do you dislike about XTM Cloud?

6. Poor Customer Support

Users express frustration with poor customer support, highlighting slow responses and difficulty in customizing the system effectively.

See 6 mentions

See Related User Reviews

Yulia S.

Mid-Market (51-1000 emp.)

3.5/5

"All features in one place"

What do you dislike about XTM Cloud?

If you don’t have a localization engineer or a highly tech-savvy localization specialist, you may need to depend more on the XTM Support team to fully

Verified User

Mid-Market (51-1000 emp.)

0.5/5

"A terrible tool that will entrap you"

What do you dislike about XTM Cloud?

7. Poor Interface Design

Users note the poor interface design of XTM Cloud, finding it outdated and not user-friendly for effective navigation.

See 6 mentions

See Related User Reviews

Yulia S.

Mid-Market (51-1000 emp.)

3.5/5

"All features in one place"

What do you dislike about XTM Cloud?

If you don’t have a localization engineer or a highly tech-savvy localization specialist, you may need to depend more on the XTM Support team to fully

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Great tool to centralize all translations"

What do you dislike about XTM Cloud?

The dashboard is quite limited and the LQA feature is not optimal for gaining insights and data. The user interface could have been more user-friendly

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Tristan M.

Information Developer II

Enterprise (> 1000 emp.)

2/20/2025

"Ideal TMS for large Enterprise"

5/5

What do you like best about XTM Cloud?

Dedicated team of experts to help with config requests. Review collected by and hosted on G2.com.

What do you dislike about XTM Cloud?

The subscription model may not be as cost-effective for those with limited translation needs. Word processing costs limits add up also.

Termbase module is not intuitive. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

2/26/2025

"Excellent translation management system with an OK translation editor"

4.5/5

What do you like best about XTM Cloud?

Ever-expanding API to automate workflows.

LSP integration.

Consistently helpful customer support.

Overall, an excellent translation management system. Review collected by and hosted on G2.com.

What do you dislike about XTM Cloud?

The editor lacks the refinement or customizations options of other tools.

Same for the integrated terminology tool.

Overall, a good CAT tool, but with room for improvement. Review collected by and hosted on G2.com.

Verified User in Architecture & Planning

Enterprise (> 1000 emp.)

2/24/2025

"Satisfactory and has room for improvement"

4/5

What do you like best about XTM Cloud?

It can process documents in large size.

Easy to edit.

It can remember previous translations.

It allows team work- translate the same file at the same time.

Customer support is always prompt.

Easy to upload files. Review collected by and hosted on G2.com.

What do you dislike about XTM Cloud?

It does not generate bilingual results.

It does not translate text on images, in pdf or jpg format.

Machine translation options are limited. Review collected by and hosted on G2.com.

Veslava V.

Language and Translations Team Leader

Mid-Market (51-1000 emp.)

2/26/2025

"2 years of using XTM experience"

5/5

What do you like best about XTM Cloud?

It is well organized, provides solutions we were looking for and allows analysis Review collected by and hosted on G2.com.

What do you dislike about XTM Cloud?

Rotation among stuff was not really convenient during onboarding Review collected by and hosted on G2.com.

Verified User in Computer Software

Enterprise (> 1000 emp.)

1/4/2023

"OK Tool, but Too Expensive & Cumbersome"

2/5

What do you like best about XTM Cloud?

The usual functionalities of a TMS that it provides.

API access for custom integrations. Review collected by and hosted on G2.com.

What do you dislike about XTM Cloud?

Customer support ticketing system is inefficient, support team aren't very competent.

The UX/UI is old-fashioned and not greatly user-friendly.

It's not up to the speed with the emerging AI technologies. Review collected by and hosted on G2.com.

Response from Melissa Favre-Lorraine of XTM Cloud

edit

Dear XTM Cloud user,

Thanks for you review - I'm glad you enjoy using our connectors and other features to localize your content.

I'm really sorry you find our support system difficult to use. The new support system was designed and deployed with the help of several of our customers, via extensive feedback and testing loops. Throughout this process, and even during selection of a new system, user experience and enablement was at the epicenter. The new system provides navigated paths for users to submit tickets, by filling-out the required information in predetermined fields. This not only allows for improved ticket handling, but also accelerated resolution. Furthermore, the ticketing systems provides our users a much more transparent ticket tracking mechanism, while also enabling them to action on tickets e.g. escalate with the use of a single button. So far from trying to make it harder for you to created tickets - it was the opposite! Please do reach out to your XTM representative and we can arrange a demo to make sure you raise tickets with us easily.

Let me know if I can help further!

Melissa at XTM International

Verified User in Education Management

Small-Business (50 or fewer emp.)

2/24/2025

"Great tool to centralize all translations"

3.5/5

What do you like best about XTM Cloud?

XTM provides a great centralised set-up for localisation activities, they also provide good customer support to help resolve technical issues. Review collected by and hosted on G2.com.

What do you dislike about XTM Cloud?

The dashboard is quite limited and the LQA feature is not optimal for gaining insights and data. The user interface could have been more user-friendly and more user-centric. Review collected by and hosted on G2.com.

Verified User in Translation and Localization

Small-Business (50 or fewer emp.)

6/23/2025

"I only used XTM for a short time but it was usable and fast enough for the time I used it."

4.5/5

What do you like best about XTM Cloud?

It was easy to use and the money transfer was fast. I think XTM will be used for many payment methods in the future. Review collected by and hosted on G2.com.

What do you dislike about XTM Cloud?

It seems like a disadvantage that it is not popular enough and not known by everyone. Review collected by and hosted on G2.com.

Verified User in Translation and Localization

Mid-Market (51-1000 emp.)

2/20/2025

"XTM covers most areas for localization business"

4.5/5

What do you like best about XTM Cloud?

1. XTM Support Team is highly skilled and quick with answers

2. XTM covers most of localization needs Review collected by and hosted on G2.com.

What do you dislike about XTM Cloud?

Lack of AI based functionality that could be used by a PM/Admin Review collected by and hosted on G2.com.

Verified User in Machinery

Enterprise (> 1000 emp.)

3/5/2025

"Translations Manager´s + Translator´s Perspective"

2.5/5

What do you like best about XTM Cloud?

support usually is very quick to respond. Review collected by and hosted on G2.com.

What do you dislike about XTM Cloud?

CAT tools are familiar to me, such a platform is new; some features should be more user friendly; AI integration is slow and not transparent + bound to type of package Review collected by and hosted on G2.com.