When we transitioned from our internal IP phone system to the EvolveIP offering, their team involved with the transition was very knowledgeable and capable. They were ready to roll up their sleeves and help out with just about any task needed - even crawling under desks and plugging in phones. Additionally, as with the title, in the past 16 months, we have had a very good experience as well as a great up-time record with EvolveIP Review collected by and hosted on G2.com.

As this company is growing and growing (a GOOD thing), it seems like their Support Desk personnel are sometimes a little behind in training/capabilities. This is primarily the front line. However, in EvolveIP's defense, they have an easy path for escalations - and on the very few occasions that I have escalated - things got remedied very quickly. Review collected by and hosted on G2.com.

Their VoIP solutions have made it incredibly easy for us to open new office locations around the US and extend services to them from our HQ at minimal cost. Review collected by and hosted on G2.com.

Online knowledge base help system is extremely limited, but ticket generation through their help desk is fast and easy and makes up for it. Review collected by and hosted on G2.com.

Account Management has been great, and I like that they provide self-management tools. Review collected by and hosted on G2.com.

I wish the self-management tool was a little more user-friendly, but there are a LOT of features, and so I can imagine it's difficult trying to put them all together in a very intuitive interface. Review collected by and hosted on G2.com.

The system is very reliable and have only had one major issue with it. This issue was not related to Evolve IP rather equipment failure. Review collected by and hosted on G2.com.

The system compared to others are very expensive. The Osmosis Admin setup can be cumbersome to setup in the beginning and many steps for one change. Review collected by and hosted on G2.com.

The voicemail is sent to email. I can manage most options without having to contact support. When I do have to contact support the response is quick and effecient. Review collected by and hosted on G2.com.

users are not using the web portal as they should and user administration is cumbersome. It would be ideal if the unified phone/computer service was a standard instead of an add on feature. Our company has decided not to go this route so our phones are just that - phones. WE are using Skype and goto meeting for online conversations and meetings. Review collected by and hosted on G2.com.

Support - Evolve IP has one of the best support teams I've worked with during my career. Review collected by and hosted on G2.com.

I've had my ups and downs with the Call Center, but the good thing about Evolve is that they take your suggestions and change things when you need it. Review collected by and hosted on G2.com.

you can always take the call and never miss a thing. remote office, the app, UC1, and desk phone so i never miss any calls. the email voicemail is great also. Review collected by and hosted on G2.com.

i hate that i can never be truly offline. Review collected by and hosted on G2.com.

Provides good call quality. The system supports a large number of hand-sets including desk-top phones and conference room phones. With the CloudConnect device, it allowed us to segment the voice traffic from our data traffic. The system does an OK job of transcribing messages into email. Review collected by and hosted on G2.com.

The integration into Outlook does not work. We want to be able to click on a phone number in an email and have it dial that number. This is prominently featured on their web-site, but it does not work. As we have tried to trouble-shoot the problem, there does not appear to be anyone on the EvolveIP side who is willing to dig in and truly own the problem. We get the same questions over-and-over, and cannot get someone to step up and work with us on-site to fix this once and for all. Review collected by and hosted on G2.com.

Evolve IP's VOIP service has made communications between offices much easier. We had separate PBX at 10 locations and rolled out Evolve IP's VOIP. This has enabled much better communication between offices. It's easy to dial someone by extension in any office. We've had an excellent experience with the VOIP system. Easy to update phone user info through Ossmosis portal. Office Managers and Admin Staff are able to setup Holiday greetings and hold music easily. Review collected by and hosted on G2.com.

So far I have had no issues with the VOIP service from Evolve IP. The service has been very reliable. Review collected by and hosted on G2.com.

I like the flexibility of the product. We have about 50% of our users that have desk handsets and the other 50% that use solely softphones. The system works equally well in both cases. We also have users with a variety of needs and Evolve's different user levels allows us to mix and match to get the functionality that each user needs without having to pay for features that they don't. Review collected by and hosted on G2.com.

The one enhancement that I would like to see is API access to the call data. It would be beneficial to us to be able to utilize that data within other applications and to aggregate that data with other metrics from a BI standpoint. Review collected by and hosted on G2.com.