--- title: XTIUM Unified Communications as a Service Reviews meta\_title: 'XTIUM Unified Communications as a Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 70 reviews by the users' company size, role or industry to find out how XTIUM Unified Communications as a Service works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 70 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # XTIUM Unified Communications as a Service Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by XTIUM Unified Communications as a Service but has limited features. Are you part of the XTIUM Unified Communications as a Service team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! XTIUM, created through the business combination of ATSG and Evolve IP, delivers a modern security-first approach to the managed IT services experience. Leveraging AI innovations, enterprise-grade cybersecurity, virtual desktops, unified communications, and more, XTIUM acts as a trusted partner to help businesses reduce risk, boost operational efficiency, and scale with confidence. At XTIUM, we empower IT leaders to scale confidently, reduce risk, and drive measurable business outcomes with a level of service and accountability that sets a new industry standard. Our mission is simple: to make our clients more secure, more agile, and more successful, every step of the way. * * * Seller [Xtium](https://www.g2.com/sellers/xtium-367414e0-0979-4601-8508-a216e2b31350) Discussions [XTIUM Unified Communications as a Service Community](https://www.g2.com/products/xtium-unified-communications-as-a-service/discuss) Solution Type All-in-One Overview by Eric Stockton Show More ## Pricing Pricing provided by XTIUM Unified.... ### Standard Starting at $7.48 1 users/seats Per Month ### Essentials Starting at $5.57 1 users/seats [ View More Pricing Information ](https://www.g2.com/products/xtium-unified-communications-as-a-service/pricing) ## Top-Rated Alternatives [ ![Microsoft Teams](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Microsoft Teams") Microsoft Teams 4.4/5(19,255) ](https://www.g2.com/products/microsoft-teams/reviews) [ ![Google Workspace](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Google Workspace") Google Workspace 4.6/5(48,165) ](https://www.g2.com/products/google-workspace/reviews) [ ![Slack](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Slack") Slack 4.5/5(39,266) ](https://www.g2.com/products/slack/reviews) [ View All Alternatives ](https://www.g2.com/products/xtium-unified-communications-as-a-service/competitors/alternatives) ## User Insights Average based on 70 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) DB Dennis B. Mid-Market (51-1000 emp.) 4/25/2018 "Pretty smooth ride!" 4/5 What do you like best about XTIUM Unified Communications as a Service? When we transitioned from our internal IP phone system to the EvolveIP offering, their team involved with the transition was very knowledgeable and capable. They were ready to roll up their sleeves and help out with just about any task needed - even crawling under desks and plugging in phones. Additionally, as with the title, in the past 16 months, we have had a very good experience as well as a great up-time record with EvolveIP Review collected by and hosted on G2.com. What do you dislike about XTIUM Unified Communications as a Service? As this company is growing and growing (a GOOD thing), it seems like their Support Desk personnel are sometimes a little behind in training/capabilities. This is primarily the front line. However, in EvolveIP's defense, they have an easy path for escalations - and on the very few occasions that I have escalated - things got remedied very quickly. Review collected by and hosted on G2.com. What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you? Primarily, replacing a legacy on-prem IP telephony solution - lower cost, better management by our teams, more flexibility Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JR Jason R. Mid-Market (51-1000 emp.) 3/20/2018 "Easily Scalable VoIP" 5/5 What do you like best about XTIUM Unified Communications as a Service? Their VoIP solutions have made it incredibly easy for us to open new office locations around the US and extend services to them from our HQ at minimal cost. Review collected by and hosted on G2.com. What do you dislike about XTIUM Unified Communications as a Service? Online knowledge base help system is extremely limited, but ticket generation through their help desk is fast and easy and makes up for it. Review collected by and hosted on G2.com. What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you? The EvolveIP system is so easy scalable that it allows us to setup phones and communication in new offices with minimal equipment and configuration. It also makes it extremely easy to integrate new offices into our phone systems and for the home office to field calls that are transferred out to the appropriate satellite offices and staff. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Eric W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric W.") EW Eric W. Manager, AMS/CRM/XRAE Support Information Technology and Services Mid-Market (51-1000 emp.) 4/19/2018 "Fully Featured Telephony Vendor" 4/5 What do you like best about XTIUM Unified Communications as a Service? Account Management has been great, and I like that they provide self-management tools. Review collected by and hosted on G2.com. What do you dislike about XTIUM Unified Communications as a Service? I wish the self-management tool was a little more user-friendly, but there are a LOT of features, and so I can imagine it's difficult trying to put them all together in a very intuitive interface. Review collected by and hosted on G2.com. What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you? Call centers and call routing for support and customer service. The features allow us to pretty much design our call flow and parameters how we want in order to best support our customers. Uptime and support for the rare issues has been outstanding. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Donald S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Donald S.") DS Donald S. Mid-Market (51-1000 emp.) 6/1/2018 "Very reliable VOIP phone system" 4/5 What do you like best about XTIUM Unified Communications as a Service? The system is very reliable and have only had one major issue with it. This issue was not related to Evolve IP rather equipment failure. Review collected by and hosted on G2.com. What do you dislike about XTIUM Unified Communications as a Service? The system compared to others are very expensive. The Osmosis Admin setup can be cumbersome to setup in the beginning and many steps for one change. Review collected by and hosted on G2.com. What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you? Supplies the ability for our entire company to be on one phone system regardless of physical location. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite GR guillermo r. Programador sénior Computer Hardware Mid-Market (51-1000 emp.) 3/28/2018 "The service is generally consistent." 4.5/5 What do you like best about XTIUM Unified Communications as a Service? The voicemail is sent to email. I can manage most options without having to contact support. When I do have to contact support the response is quick and effecient. Review collected by and hosted on G2.com. What do you dislike about XTIUM Unified Communications as a Service? users are not using the web portal as they should and user administration is cumbersome. It would be ideal if the unified phone/computer service was a standard instead of an add on feature. Our company has decided not to go this route so our phones are just that - phones. WE are using Skype and goto meeting for online conversations and meetings. Review collected by and hosted on G2.com. What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you? From my experience, it seems to be well suited for more situations and environments. We even have work-from home users that have taken their handsets and plugged them in to their home routers and have reported a good experience while calling across a home network. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite DT DANIELLE t. Telecom Engineer Hospital & Health Care Enterprise (\> 1000 emp.) 3/15/2018 "Evolve IP Revolutionizes" 5/5 What do you like best about XTIUM Unified Communications as a Service? Support - Evolve IP has one of the best support teams I've worked with during my career. Review collected by and hosted on G2.com. What do you dislike about XTIUM Unified Communications as a Service? I've had my ups and downs with the Call Center, but the good thing about Evolve is that they take your suggestions and change things when you need it. Review collected by and hosted on G2.com. What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you? Enterprise Call Center Routing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 3/22/2018 "Great way to stay in touch" 5/5 What do you like best about XTIUM Unified Communications as a Service? you can always take the call and never miss a thing. remote office, the app, UC1, and desk phone so i never miss any calls. the email voicemail is great also. Review collected by and hosted on G2.com. What do you dislike about XTIUM Unified Communications as a Service? i hate that i can never be truly offline. Review collected by and hosted on G2.com. Recommendations to others considering XTIUM Unified Communications as a Service: good system for everything you may need it for. with the remote office, app, and softphone you can work from anywhere and never miss a call. Review collected by and hosted on G2.com. What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you? saved employees from using personal land lines and cell phones for business work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Investment Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Investment Management") EI Verified User in Investment Management Small-Business (50 or fewer emp.) 5/18/2017 "Doesn't have the add-ons that I expect" 1.5/5 What do you like best about XTIUM Unified Communications as a Service? Provides good call quality. The system supports a large number of hand-sets including desk-top phones and conference room phones. With the CloudConnect device, it allowed us to segment the voice traffic from our data traffic. The system does an OK job of transcribing messages into email. Review collected by and hosted on G2.com. What do you dislike about XTIUM Unified Communications as a Service? The integration into Outlook does not work. We want to be able to click on a phone number in an email and have it dial that number. This is prominently featured on their web-site, but it does not work. As we have tried to trouble-shoot the problem, there does not appear to be anyone on the EvolveIP side who is willing to dig in and truly own the problem. We get the same questions over-and-over, and cannot get someone to step up and work with us on-site to fix this once and for all. Review collected by and hosted on G2.com. Recommendations to others considering XTIUM Unified Communications as a Service: Be sure to understand exactly what you need and talk to their customers that they are getting it. We saw a demo of what we wanted, but no one can make our system work the way the demo works. Review collected by and hosted on G2.com. What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you? We left behind our old PBX and deployed a new IP-based phone system. We wanted to be able to have the phones sit on the credenza behind the desk and interact with the phone via the PC/Mac. We wanted to be able to have the features of a modern phone system and not worry about the legacy PBX. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Robert M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert M.") RM Robert M. Corporate IT Manager Mechanical or Industrial Engineering Mid-Market (51-1000 emp.) 11/30/2015 "Evovel IP VOIP service brings our many locations together" 5/5 What do you like best about XTIUM Unified Communications as a Service? Evolve IP's VOIP service has made communications between offices much easier. We had separate PBX at 10 locations and rolled out Evolve IP's VOIP. This has enabled much better communication between offices. It's easy to dial someone by extension in any office. We've had an excellent experience with the VOIP system. Easy to update phone user info through Ossmosis portal. Office Managers and Admin Staff are able to setup Holiday greetings and hold music easily. Review collected by and hosted on G2.com. What do you dislike about XTIUM Unified Communications as a Service? So far I have had no issues with the VOIP service from Evolve IP. The service has been very reliable. Review collected by and hosted on G2.com. Recommendations to others considering XTIUM Unified Communications as a Service: Run both phone systems side by side during rollout phase to allow your users to get familiar with the phones. Review collected by and hosted on G2.com. What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you? Faster commutation between offices. Easy to find someone in the global directory. Conference calls and finding people have become super easy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Christopher G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher G.") CG Christopher G. Application Development Director Mid-Market (51-1000 emp.) 11/19/2015 "Dependable and flexible phone system with excellent support" 4.5/5 What do you like best about XTIUM Unified Communications as a Service? I like the flexibility of the product. We have about 50% of our users that have desk handsets and the other 50% that use solely softphones. The system works equally well in both cases. We also have users with a variety of needs and Evolve's different user levels allows us to mix and match to get the functionality that each user needs without having to pay for features that they don't. Review collected by and hosted on G2.com. What do you dislike about XTIUM Unified Communications as a Service? The one enhancement that I would like to see is API access to the call data. It would be beneficial to us to be able to utilize that data within other applications and to aggregate that data with other metrics from a BI standpoint. Review collected by and hosted on G2.com. What problems is XTIUM Unified Communications as a Service solving and how is that benefiting you? The biggest problems that were solved by going to an IP phone system from a on-premise PBX were no longer having to manage and support the hardware as well as increasing our availability of the phone service. For instance, if we lose power or network connectivity at the office location, a called will still reach the auto-attendant, calls can be forwarded to other numbers such as a user's cell phone, and voicemail messages will still be received as email attachments. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by XTIUM Unified.... ### Standard Starting at $7.48 1 users/seats Per Month ### Essentials Starting at $5.57 1 users/seats ### Plus Starting at $15.56 1 users/seats Per Month [ View More Pricing Information ](https://www.g2.com/products/xtium-unified-communications-as-a-service/pricing) XTIUM Unified Communications as a Service Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6279564d0eb5ef7265ffc724050f34a8/hiya-connect-branded-call.jpeg "Product Avatar Image") Hiya Connect Branded Call 4.7/5(137) [ Compare Now ](https://www.g2.com/compare/hiya-connect-branded-call-vs-xtium-unified-communications-as-a-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image") Microsoft Teams 4.4/5(19,255) [ Compare Now ](https://www.g2.com/compare/microsoft-teams-vs-xtium-unified-communications-as-a-service) ##### ##### XTIUM Unified Communications as a Service Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download Business Instant Messaging Notifications [ View More Features ](https://www.g2.com/products/xtium-unified-communications-as-a-service/features) ##### Categories on G2 [Business Instant Messaging](https://www.g2.com/categories/business-instant-messaging)[Screen Sharing](https://www.g2.com/categories/screen-sharing)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) [Business Instant Messaging](https://www.g2.com/categories/business-instant-messaging)[Screen Sharing](https://www.g2.com/categories/screen-sharing)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Audio Conferencing](https://www.g2.com/categories/audio-conferencing) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top tools for managing event logistics](https://www.g2.com/discussions/top-tools-for-managing-event-logistics)[Which PSA platforms give project managers and operations staff a setup they can actually use without needing a technical background?](https://www.g2.com/discussions/which-psa-platforms-give-project-managers-and-operations-staff-a-setup-they-can-actually-use-without-needing-a-technical-background)[Best SEO tools for my small online business](https://www.g2.com/discussions/seo-tools-best-seo-tools-for-my-small-online-business) [What application shielding platforms offer runtime protection that deploys quickly with minimal integration effort for a startup or small team?](https://www.g2.com/discussions/what-application-shielding-platforms-offer-runtime-protection-that-deploys-quickly-with-minimal-integration-effort-for-a-startup-or-small-team)[Top AI automation platforms for cross-department workflows](https://www.g2.com/discussions/what-are-the-top-automation-platforms-for-cross-departmental-workflows)[Pros and Cons Details](https://www.g2.com/products/xtium-unified-communications-as-a-service/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)