Xref Reviews & Product Details

Great for getting references in another time zone, easy to alter questionnaire. We use Xref on a weekly basis and out hiring managers find the reports easy to follow and understand. I have used Xref at two companies now and at both places it's been a breeze. One of the best reasons we keep using Xref is that it saves us TIME! Review collected by and hosted on G2.com.

I want to be able to edit the minimum references required. I find it hard to navigate around the site from an admin perspective, wanting to change the set up or the access.

I want to be able to change the default message that goes to the candidates, but I've had trouble figuring out how to do that, or add other messages to select from when setting up a new Xref. Review collected by and hosted on G2.com.

I like how easy it makes it to conduct references which usually take up a fair amount of time to complete. People are also generally more willing to complete references this way as it takes less time for them to complete and they can do it in their own time. It is easy to use once you have learnt how to do so. The follow up emails to the candidate are good reminders for them to complete the Xref and follow up with their referees'. Easy to access the information given and easy to download. I like that you can filter the information that you save to send to the client/manager. It is easy to build a template of what you want to be asked in the reference which is useful when you have different roles you are recruiting for as not all questions will be applicable to all positions. Review collected by and hosted on G2.com.

Sometimes it is hard to follow up, if people are having issues you cannot do anything from your end, only the candidate can edit details (if they enter something incorrectly) and sometimes they struggle to log back in. It would be good if we were able to edit small things such as errors in emails for the reference or help from our end when they get stuck. Review collected by and hosted on G2.com.

Ease of use for both candidate and recruiter - from initiating references to keeping and accessing old files, X Ref is very simple to use.

X Ref puts the responsibility back into the hands of the candidate and eliminates the need for hiring managers to spend time calling and coordinating with a candidate's references.

X Ref's reference templates eliminate the possibility of hiring managers asking off the cuff and inappropriate questions.

X Ref's emailed reference checks allow the reference to complete the check on their own time, resulting in more thorough and thoughtful answers than the typical on the spot reference phone call. Review collected by and hosted on G2.com.

Nothing - recent updates have made the candidate experience even better.

The only thing that would make the recruiter's job easier (at our company) is if you could have the option to combine all reference reports into one PDF - we have to use another program to combine the files into one since we only include one file called "References" in our electronic employee files. I would be very excited to see this option as it would save us a lot of time and effort! Review collected by and hosted on G2.com.

I like the ease of functionality so much quicker than doing references myself. It is also secure and provides insights into whether a reference is good or bad before I even go into the detail of reading it. Also, it integrates really well with my recruitment system (Springboard) which I have found with other systems this is not always the case. Xref support and Account Managers are also really helpful. If you need something updated, they are very timely in their response. I also like that they aren't always constantly in contact trying to sell additional products or features. Review collected by and hosted on G2.com.

There isn't really anything I can identify. I have had some candidates say that it is a long process for them as they are required to enter the details in rather than just saying "my referees are on my resume". All in all, it is a really well-thought-out product that easy to use and does exactly what it says it is going to do. I guess I can always say that things could be a little cheaper (budgets are always a focus), although in saying that it is definitely performing at a level that is worth what we have been charged for it. Review collected by and hosted on G2.com.

Quick, implements with our applicant system. No need to contact the referees unless flags are shown. Can be a incredible turnaround time. Usually we receive ours within 36 hours. Which has cut back on our time used for references by days. Really useful and has saved our organisation money in terms of where managers time are being spent. Review collected by and hosted on G2.com.

Colourways. Don't like the green and would be nice to customise with our company colours. Also quality of lower level roles. Discussed below;

It also isn't particularly easy to be able to change or alter templates. I have found which I have done this, i have needed to do a whole new reference template opposed to just being able to simply change it. Review collected by and hosted on G2.com.

Xref automates the reference checking process which saves me a significant amount of time on follow up with referees and provides me with a comprehensive report. Because it's automated, I am also able to obtain references from referees on the otherside of the world when I am asleep! Its great.

I also love that it integrates with my Electronic Recruitment System (JobAdder) and with the click of a button, everything is automated Review collected by and hosted on G2.com.

I really dont have anything to dislike about the product. Review collected by and hosted on G2.com.

The integration with our ATS is great. I also like how how the system sends you real time updates and you can track where all of your references are in the lifecycle. Review collected by and hosted on G2.com.

I cant think of anything that i think could improve. The design is great and it's very easy to use. Review collected by and hosted on G2.com.

it is the simplest reference checker, you have all the forms you might need to use, you just need to provide a link to your prospect and they do the rest, you then just have to make sure all references are as complete as you wish to have them, at no point you need to interact with those giving out the reference, which is really important when your are time-limited. the time is really attentive, they provide the training and help you down your learning curve when you are implementing for the first time or when there are major improvements, they adjust to your schedule as much as they can so you do not have to be joining a webinar at five in the morning or really late at night. Review collected by and hosted on G2.com.

even though it is easy to use I think the interface could be a lot more friendly, like the layout, but the one they have works great, so it is not a deal breaker for me. The platform is very complete and it adjust to our needs, other users could have different experiences with them, ours is like this. Review collected by and hosted on G2.com.

No more phone calls which is time consuming and conversations can take too long. Now, referees can complete it in their own time and take the time they need to respond. Review collected by and hosted on G2.com.

As with any survey online, you are unable to ask further questions on a particular comment. Guess we can make the phone call. Not always detailed or truthful. Also, reference checks seem to be losing validity these days. Employees will obviously nominate a reference that will provide positive feedback (in most instances).

Also, I don't think many people read through references now... it's become more like a backburner compliant item. Review collected by and hosted on G2.com.

I love the ease of use and that fact that it's so quick for me. It really reduces the time I need to spend on reference checks which means I can spend more time elsewhere. It also allows referees to complete the reference check outside business hours which really allows them to think through the responses they are giving. Previously a colleague or I would have to work late to catch some referees but xRef allows flexibility for both parties. I also like that it allows candidates to the ability to make sure they contact their referees before the reference check goes to them to complete. Review collected by and hosted on G2.com.

Sometimes referees have advised me that the verification process before they get to the reference can take a while. I do however appreciate the security checks xRef use to make sure the references aren't fraudulent. Review collected by and hosted on G2.com.

Xref is great with ease of use for both employer use, as well as the candidate perspective. Easy to navigate and user-friendly interface. Our Account Reps are 100% easy to approach with any question and the support team is very quick to respond to questions. One great feature is that they flag any instance where there may be possible fraud based on a variety of indicators. Review collected by and hosted on G2.com.

No downsides! Great account managers, great user-interface. Regular information sessions with Account Managers are very helpful and they're wonderful! Review collected by and hosted on G2.com.

Very simple set up; handy dashboard and candidate information; it's online and fast!!! Review collected by and hosted on G2.com.

Does not provide the full candidate assessment that another system has I've used in the past, but for what it does provide, as well as the cost and convenience, it's an excellent alternative. Review collected by and hosted on G2.com.

Easy and can set and forget. It keeps you in the loop with emails when references are submitted so I don't need to keep chasing it and I don't need to be on the phone chasing references all day. This is particularly great when the volume of recruitment is high.

I couldn't imagine doing my job without it. Xref is easy to use for all parties involved and I highly recommend if you're on the fence about it.

The alerts via email are also very helpful it means you can set it up and leave it until completed and as soon as the alerts come in then you can download and email to the relevant people. Review collected by and hosted on G2.com.

Unable to edit emails once submitted or other details once submitted which would be very handy.

As an admin, it would be great to have a bit more access to editing or changing things once the references has been sent. Review collected by and hosted on G2.com.

We had had XREF implemented into our ATS system twice. The internal team was incredibly helpful and was able to work with our ATS software developers to ensure that we had the full ability to use the references through our system.

The lower cost and the fact that they do not expire has been incredible. We have had some big projects and I was able to increase our credits so easily.

Also, our point of contact at XREF Jorge has been great to work with. Quick communication and able to get things done for us without hesitation. This is Gold Star customer service at its finest! Review collected by and hosted on G2.com.

I can't say there is anything that I dislike about XREF Review collected by and hosted on G2.com.

I was sceptical when I was first introduced to Xref, I'd spent over 10 years calling referees! I also used to receive timesheets by fax machine and I don't miss that either. The ease of using Xref is amazing and new hiring managers are always impressed with the reference reports. I like how it has integrated with our ATS so I literally have to click one box and it send the reference request. I only log into Xref now to read and download reports Review collected by and hosted on G2.com.

That I called referees for over 10 years, that's hundreds of left messages, wrong numbers and missed calls. Where were you Xref?? There are occasions where applicants with basic computer skills struggle with Xref and every now and again there is a referee who thinks what we send is too lengthy and they don't have time to complete it. This is where I would step in and do the reference over the phone call but it is really only 1 or 2 people every few months Review collected by and hosted on G2.com.

Its easy to use, simple and efficient and gets results quickly. Also great to use from an applicant nd referee perspective. The team customised my reference check template so we had all the questions we would usually ask right in the template. The team were professional engaging and super helpful to work with. I was up and running in just a few minutes. You can even brand your messaging to candidates and referees! Review collected by and hosted on G2.com.

Nothing - I'm a long time XRef user - what's not to like? Review collected by and hosted on G2.com.

The easy way to collect the reference checks needed for an applicant. I don't have to worry about follow up emails or spend 10 minutes with each reference. Also, how it provides percentages on how likely each reference would recommend or not the applicant. Review collected by and hosted on G2.com.

Sending the questionnaires to the references depends on how fast the applicant inputs their contact information. So, if the applicant takes longer, collecting the references ends up being a longer process. Review collected by and hosted on G2.com.

How it fully integrates with our ATS. I've seen many integrations and I would say XRef is up there with the best. Review collected by and hosted on G2.com.

The interface could be easier to navigate. Since most of our managers use it infrequently some important features are not as obvious as they could be Review collected by and hosted on G2.com.

I love how easy and straightforward it is for the candidates and their references. The refences can complete the form on their time and not be pressured into answering a call from a recruiter. They are completely unbiased references and provide a ton of value to our clients on how to best help their new hire succeed. Review collected by and hosted on G2.com.

I dislike that the reference has the opportunity to provide very short answers. It would be good if there was a minimum word requirement. Review collected by and hosted on G2.com.

Saves me so much time! I used to dread reference checking, now multiple reference checks can be completed quickly and the on-line form makes reference checking convenient and looks professional Review collected by and hosted on G2.com.

The only minor negative is that you cant amend your own questionnaires when a client has a specific question they want added. It would be great to be able to do it yourself, but the fantastic team in Auckland have always been super quick with getting the new variation loaded Review collected by and hosted on G2.com.

Xref makes obtaining high quality references quick and easy. Xref creates efficiencies for our Recruitment team by allowing us to receive high quality, detailed and trustworthy references without having to pick up the phone and spend time chasing referees.

Xref has great checks and balances to ensure reference integrity and will flag anything suspicious right away. You always know you are getting real, detailed and easy to obtain information to give you the peace of mind you are employing the right candidate. Review collected by and hosted on G2.com.

There isn't anything I can identify that I don't like about the product. Having text message notifications in addition to email notifications would be wonderful, though I hear this feature is in the works. Review collected by and hosted on G2.com.

I like how XRef sends reminders, when candidates have not yet completed their references or when referees have not submitted their reference. It's helpful, because it keeps me accountable. Review collected by and hosted on G2.com.

It would be great if there was an option to download the references from the home page - without clicking into the candidate. Review collected by and hosted on G2.com.