The G2 on Xref

Xref Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Xref to be very easy to use, thanks to simple questions and reliable integration with Oracle. (55 mentions)

Users commend the excellent customer support from Xref, highlighting responsiveness and quick resolution of queries. (32 mentions)

Users highlight the efficient reference check process with Xref, enhancing speed and ease in recruitment efforts. (23 mentions)

Users appreciate the speed of Xref, noting that the reference check process is now efficient and hassle-free. (23 mentions)

Users praise Xref for its time-saving efficiency, streamlining reference checks and relieving the hassle of communication. (22 mentions)

Users commend the helpful customer support of Xref, noting its responsiveness and tailored assistance for diverse needs. (17 mentions)

Users express frustration with the messy custom report design, which affects professionalism and usability of the product. (7 mentions)

Users find the intrusive notifications from Xref to be disturbing, especially when they occur too frequently. (6 mentions)

Users find the reference management limitations frustrating, particularly with sorting and editing references during progress. (6 mentions)

Users find the unclear information from Xref frustrating, especially regarding suspicious activity and submission steps. (6 mentions)

Users struggle with inadequate feedback due to a misleading scoring system affecting hiring managers’ decision-making. (5 mentions)

Users find the limited customization options in Xref frustrating, leading to time-consuming manual adjustments for reporting. (5 mentions)

Users find Xref to be a costly option, especially for smaller organizations and those with infrequent hiring needs. (4 mentions)

Users find the poor customization options limiting, especially in editing referees and survey metrics. (4 mentions)

Users are frustrated by emails frequently landing in junk/spam folders, causing delays in candidate responses. (3 mentions)

Users find the inadequate reporting from Xref concerning, impacting their ability to verify and manage referee information efficiently. (2 mentions)

Top Pros or Advantages of Xref

1. Ease of Use

Users find Xref to be very easy to use, thanks to simple questions and reliable integration with Oracle.

See 55 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to set and forget"

What do you like about Xref?

The process of entering the information is very simple, and the system is extremely reliable. Not having to manage the process when you can't get i

Holly L.

Enterprise (> 1000 emp.)

5.0/5

"User friendly"

What do you like about Xref?

Very easy to use. I have used a few platforms previously and Xref is by far the easiest

2. Customer Support

Users commend the excellent customer support from Xref, highlighting responsiveness and quick resolution of queries.

See 32 mentions

See Related User Reviews

Ally T.

Enterprise (> 1000 emp.)

5.0/5

"Xref Review"

What do you like about Xref?

We implemented Xref 4 months ago and it has improved our interview/reference check process immensely. The team like working with it and our hiring man

Chris G.

Mid-Market (51-1000 emp.)

5.0/5

"Focused questions, easy to implement and great support from the XRef Engage team"

What do you like about Xref?

The survey questions are appropriate and the ability to include additional questions ensures the information received were aligned with the organisati

3. Reference Checks

Users highlight the efficient reference check process with Xref, enhancing speed and ease in recruitment efforts.

See 23 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Xref -"

What do you like about Xref?

We have found Xref to be very easy to implement and use, a huge time saver in our recruitment process. The platform streamlines reference checking, sp

Ally T.

Enterprise (> 1000 emp.)

5.0/5

"Xref Review"

What do you like about Xref?

We implemented Xref 4 months ago and it has improved our interview/reference check process immensely. The team like working with it and our hiring man

4. Speed

Users appreciate the speed of Xref, noting that the reference check process is now efficient and hassle-free.

See 23 mentions

See Related User Reviews

Ally T.

Enterprise (> 1000 emp.)

5.0/5

"Xref Review"

What do you like about Xref?

We implemented Xref 4 months ago and it has improved our interview/reference check process immensely. The team like working with it and our hiring man

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Very good and easy to use"

What do you like about Xref?

saves a lot of time and does all the hard work. Never had any issues.

5. Time-saving

Users praise Xref for its time-saving efficiency, streamlining reference checks and relieving the hassle of communication.

See 22 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to set and forget"

What do you like about Xref?

The process of entering the information is very simple, and the system is extremely reliable. Not having to manage the process when you can't get i

Ally T.

Enterprise (> 1000 emp.)

5.0/5

"Xref Review"

What do you like about Xref?

We implemented Xref 4 months ago and it has improved our interview/reference check process immensely. The team like working with it and our hiring man

6. Helpful

Users commend the helpful customer support of Xref, noting its responsiveness and tailored assistance for diverse needs.

See 17 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Xref -"

What do you like about Xref?

We have found Xref to be very easy to implement and use, a huge time saver in our recruitment process. The platform streamlines reference checking, sp

Craig C.

Mid-Market (51-1000 emp.)

5.0/5

"Xref review"

What do you like about Xref?

I was amazed at the speed with which my requests were responded to, plus I received add information packages that I have since shared with the talent

Top Cons or Disadvantages of Xref

1. Reporting Issues

Users express frustration with the messy custom report design, which affects professionalism and usability of the product.

See 7 mentions

See Related User Reviews

4.5/5

"Easy to use, clear, quick results, minimal effort, automation"

What do you dislike about Xref?

I wish it could perhaps not send as many automated reminders out to the candidates and/or references, especially on the weekend, it feels slightly inv

4.0/5

"Platform is easy to use. Loads slowly."

What do you dislike about Xref?

Slow loading in the platform. Each report downloads as a separate report.

2. Intrusive Notifications

Users find the intrusive notifications from Xref to be disturbing, especially when they occur too frequently.

See 6 mentions

See Related User Reviews

4.5/5

"Easy to use, clear, quick results, minimal effort, automation"

What do you dislike about Xref?

I wish it could perhaps not send as many automated reminders out to the candidates and/or references, especially on the weekend, it feels slightly inv

James H.

Enterprise (> 1000 emp.)

5.0/5

"Talent Acquisition Manager"

What do you dislike about Xref?

Sometimes the level of remainders for candidates can cause negative feedback

3. Reference Management

Users find the reference management limitations frustrating, particularly with sorting and editing references during progress.

See 6 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to set and forget"

What do you dislike about Xref?

That the completed references don't get sorted in the order they are completed (they are ordered by when they were sent out) which makes it more diffi

Verified User

Enterprise (> 1000 emp.)

4.0/5

"It has been easy to use and quick to review references and details."

What do you dislike about Xref?

Sometimes the AI description being at the top of references is confusing. It also sometimes formats in different ways, e.g., there can be a blank page

4. Unclear Information

Users find the unclear information from Xref frustrating, especially regarding suspicious activity and submission steps.

See 6 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"I like X Ref, it's efficient!"

What do you dislike about Xref?

Sometimes, suspicious activity/ flags don't show up on the initial report. Instead I get an email from X-Ref end of day.. which is unreliable.

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Great tool to conduct reference checks for candidates"

What do you dislike about Xref?

Some referees find the frequent reminders are disturbing. Sometimes candidates missed the last step to click "Submit" and their referees' details di

5. Inadequate Feedback

Users struggle with inadequate feedback due to a misleading scoring system affecting hiring managers’ decision-making.

See 5 mentions

See Related User Reviews

Sandra H.

Mid-Market (51-1000 emp.)

4.5/5

"Xref Review – Great Experience!"

What do you dislike about Xref?

One area that could use improvement is the scoring system. While the platform provides a numerical score based on referee responses, we’ve found that

Annie K.

Mid-Market (51-1000 emp.)

5.0/5

"Easy, Fast, Efficent, Reliable"

What do you dislike about Xref?

Not being able to access the referees contact details until they have filled it out

6. Limited Customization

Users find the limited customization options in Xref frustrating, leading to time-consuming manual adjustments for reporting.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to set and forget"

What do you dislike about Xref?

That the completed references don't get sorted in the order they are completed (they are ordered by when they were sent out) which makes it more diffi

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Easy to use and saves time"

What do you dislike about Xref?

The configuration of questions makes it difficult to add or remove questions from existing surveys

7. Expensive

Users find Xref to be a costly option, especially for smaller organizations and those with infrequent hiring needs.

See 4 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Helpful tool for large organisations"

What do you dislike about Xref?

The pricing structure is on the higher side. This would be more noticible for those with less frequent hiring needs, like smaller organisations.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Exactly what we needed"

What do you dislike about Xref?

Whilst ability to conduct different types of surveys are good once you have engaged the company, there are some hidden costs (mainly set-up and for mi

8. Poor Customization

Users find the poor customization options limiting, especially in editing referees and survey metrics.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to set and forget"

What do you dislike about Xref?

That the completed references don't get sorted in the order they are completed (they are ordered by when they were sent out) which makes it more diffi

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Easy to use and saves time"

What do you dislike about Xref?

The configuration of questions makes it difficult to add or remove questions from existing surveys

9. Email Management

Users are frustrated by emails frequently landing in junk/spam folders, causing delays in candidate responses.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"I like X Ref, it's efficient!"

What do you dislike about Xref?

Sometimes, suspicious activity/ flags don't show up on the initial report. Instead I get an email from X-Ref end of day.. which is unreliable.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Xref, references at your fingertips"

What do you dislike about Xref?

sometimes the emails to candidates go to junk/spam folders.

10. Inadequate Reporting

Users find the inadequate reporting from Xref concerning, impacting their ability to verify and manage referee information efficiently.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"I like X Ref, it's efficient!"

What do you dislike about Xref?

Sometimes, suspicious activity/ flags don't show up on the initial report. Instead I get an email from X-Ref end of day.. which is unreliable.

Miranda R.

Mid-Market (51-1000 emp.)

5.0/5

"Talent Acquisition Lead"

What do you dislike about Xref?

The only thing we wish was possible is customising metrics and questions for pulse surveys along with exporting results and reports but apart from tha

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Tara B.

Human Resources Manager

Mid-Market (51-1000 emp.)

5/28/2024

"Quality Survey + Real People Debriefs"

5/5

What do you like best about Xref?

The qualified staff, the ease of implementation and the data!

Charlie and Aaron, provided outstanding support and insightful analysis throughout the survey process. Their expertise in unpacking the reports enabled our Management Team better understand and utilise the comprehensive data more effectively. This really was the perfect blend of everything we were looking for in a 360 Review and the XRef team not only met, but exceeded our expectations. Thanks guys :) Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing all our needs were met, anything I didn't initially understand Charlie took the time to run through with me. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for sharing your positive experience, Tara! It's great to know that our platform met all your needs. We are thrilled to hear that Charlie and Aaron provided exceptional support and analysis, making the survey process smooth and insightful for your team.

We are all about helping organisations give a voice to their people, so we are delighted that Xref Engage has helped your team better understand and effectively use the comprehensive data. Thank you for choosing Xref Engage!

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

9/26/2023

"Great tool with fantastic support"

4.5/5

What do you like best about Xref?

The consultants are so easy to work with and provide fantastic customer support to ensure you understand all the various survey's available and what will work best for your organisation. The Benchmarking done by the platform also enables you to report back to your organisation on how you are performing compared to the industry and not just your year on year data. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Working across multiple platforms for different surveys but this is being resolved Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your excellent review. We appreciate your wonderful words about our support team and consultation process. We are also happy to hear that you are gaining valuable insights from the Xref Engage benchmarking tool that shows where you stand out and opportunities for improvement.

Decades of experience in giving employees a voice, enable us to tailor data-driven surveys to drive real organisational change so its great to hear that Xref Engage is helping you cultivate a strong, positive workplace culture guided by real feedback from your people.

Faiza N.

HR and Talent Manager

Mid-Market (51-1000 emp.)

10/7/2024

"Recruitment"

2.5/5

What do you like best about Xref?

User-friendly features. Talent Management made easy. Review collected by and hosted on G2.com.

What do you dislike about Xref?

evaluation of candidate background with efficiency. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for leaving your review Faiza! We’re glad to hear that you find the Xref platform features user-friendly and that it makes talent management easier for you.

If you need any assistance, feel free to contact us at support@xref.com. We're committed to making your experience with Xref even better!

Antonio D.

Enterprise (> 1000 emp.)

4/29/2024

"Professional and friendly"

5/5

What do you like best about Xref?

The fact that platform is easy to use, professional and the turnaround times. The whole custmer experience is very good. Jono and Shristi are great to work with, they check in regularly and I feel we work as partnerhsip to always look at ways to improve. Review collected by and hosted on G2.com.

What do you dislike about Xref?

If we could get the option of having the One referecne result as a PDF instead of two documents. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you, Antonio, for your positive feedback! We're thrilled to hear that you find Xref easy to use and appreciate our quick turnaround times. Like you, many of our clients vouch for our exceptional customer service so we’re delighted to hear that Jono and Shristi have provided you with excellent service.

We're glad to know that Xref has helped improve your reference check process with faster turnaround times and superior support. Thank you for choosing Xref!

Chris G.

People and Performance Consultant

Mid-Market (51-1000 emp.)

5/22/2024

"Focused questions, easy to implement and great support from the XRef Engage team"

5/5

What do you like best about Xref?

The survey questions are appropriate and the ability to include additional questions ensures the information received were aligned with the organisation. It is very easy to implement and the portal to review the results easy to navigate. The support received from the Consultant was outstanding. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There is nothing that I can think of for the needs of my clients Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your 5-star review on Xref Engage, Chris! We're thrilled to hear that you find our survey questions appropriate, implementation easy, and support outstanding.

At the heart of Xref Engage is a group of highly experienced professionals, including HR experts and workplace psychologists, who understand the challenge of improving culture, leadership and service quality. Thanks again for your review.

Verified User in Airlines/Aviation

Mid-Market (51-1000 emp.)

5/29/2024

"Xref a valuable tool for Talent Acquisition and HR professionals."

5/5

What do you like best about Xref?

Xref is a highly valued application in our business. It possesses a number of features which assists the Talent Acquisition team and our broader HR team maximise our time and output. A key note is Xref's ease of use, as well as the strong customer support offered by our Account Representative. Equally, important is the quality reporting produced by the platform. Review collected by and hosted on G2.com.

What do you dislike about Xref?

At this stage of our journey using the Xref enterprise platform, I have not experienced any technical issues or other issues like integration, workflows, reporting etc that I would make mention of. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for sharing your positive experience! We're delighted to hear that you find our platform user-friendly. Our team is dedicated to providing exceptional customer support, and we're thrilled that you've had a great experience with our Account Representative.

We're committed to offering teams a better and faster way to conduct reference checks, and it's wonderful to know that you've had such a positive experience. Thanks again for your review!

Sanjana S.

Recruitment Team Lead

Enterprise (> 1000 emp.)

2/8/2024

"I have had great experience with Xref - the product and the service from our account managers."

4.5/5

What do you like best about Xref?

Saves a lot of time at reference checking stage. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There are some current limitations with the system i.e not accepting Macrons for Te Reo Maori words. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you, Sanjana, for sharing your positive experience with Xref and how it has saved you time during the recruitment process. We appreciate your wonderful words about our support team.

Regarding your feedback about including Maori words. Our development team is always working on updating the service we offer to meet the needs of our customers, so we appreciate your thoughts.

We are all about making the process more streamlined and secure so professionals like yourself can make quicker and confident hiring decisions.

Thanks again for your review.

Bianca H.

People Services Advisor

Enterprise (> 1000 emp.)

5/26/2024

"Outstanding Service"

4.5/5

What do you like best about Xref?

Xref has a wide range of uses to meet everyones needs. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Personally as I only use the platform once a year, I find it easy to forget how to use- however with this being said, our rep Alex is always so helpful and no question is ever a bother. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your positive feedback! We're thrilled to hear that you find Xref Engage to be a versatile tool that meets your needs.

We’re passionate about helping our customers run high-performing surveys that drive organisational change. We're delighted to hear that Alex has been helpful in guiding you with your questions.

Thank you for choosing Xref Engage!

Verified User in Media Production

Mid-Market (51-1000 emp.)

7/11/2024

"Great service"

4.5/5

What do you like best about Xref?

The team have amazing insights into the psychology of engagement and great industry knowledge. There is a real scientific approach to the reporting which is understandable and I can then explain this to others. They also help to contextualise some of our themes and trends and share how to get the most out of the tool. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing really. Sometimes it's tricky to get a snapshot as a download on the tool. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your positive review. We appreciate your kind words on the support offered by our consultants and the insights provided by the platform.

Regarding your comment on downloading the snapshot, please reach out to your Xref consultant who will be more than happy to assist you with the best way to access the information you need.

We are glad to hear about the increasing level of engagement. We’re passionate about helping our customers run high-performing surveys that drive organisational change.

Verified User in Defense & Space

Enterprise (> 1000 emp.)

10/28/2024

"XRef top reference checking tool"

5/5

What do you like best about Xref?

The simple pre-set questions and intergration with Oracle Review collected by and hosted on G2.com.

What do you dislike about Xref?

I dont dislike the bulk ref checking but i rarley use it. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your review. We're thrilled to hear that you appreciate the simplicity of the pre-set questions Xref provides.

Recruiters are always time-pressed, and it’s crucial for technology to fit seamlessly with the existing workflow, so we’re glad you’re benefiting from the ATS integration with Xref and Oracle.

Thank you for choosing Xref!