--- title: Xref Reviews meta_title: 'Xref Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 501 reviews by the users' company size, role or industry to find out how Xref works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 501 scale: '5' date_modified: '2026-08-09' parent_category: name: Pre-Employment Screening url: https://www.g2.com/categories/pre-employment-screening --- # Xref Reviews **Vendor:** Xref **Category:** [Reference Check Software](https://www.g2.com/categories/reference-check) **Average Rating:** 4.6/5.0 **Total Reviews:** 501 ## About Xref Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires. ## Xref Pros & Cons **What users like:** - Users find Xref to be **user-friendly and fast** , facilitating effortless reference checks for hiring teams and candidates. (39 reviews) - Users value the **speed** of Xref, which streamlines the background check process and enhances efficiency significantly. (23 reviews) - Users appreciate the **time-saving** capabilities of Xref, streamlining background checks and improving recruitment efficiency. (18 reviews) - Users value Xref for its **efficient tracking of references** , making the recruitment process smoother and more reliable. (16 reviews) - Users praise the **excellent customer support** from Xref, highlighting responsiveness and insightful guidance for recruiters. (12 reviews) - Notifications (8 reviews) - Simple (8 reviews) - Efficiency (7 reviews) - Users commend the **helpful customer support** of Xref, noting its responsiveness and tailored assistance for diverse needs. (7 reviews) - Process Efficiency (7 reviews) **What users dislike:** - Users report **issues with reporting** , including clunky transitions and unsubmitted referee details, impacting workflow efficiency. (9 reviews) - Users find the **intrusive notifications** from Xref overwhelming, causing frustration and missed submission steps. (5 reviews) - Users often face **unclear information** , leading to confusion with AI descriptions and missing submission steps. (5 reviews) - Users note **inadequate feedback** due to misleading scoring and lack of tone, affecting recruitment clarity and decision-making. (4 reviews) - Users express frustration over **limited customization** , particularly around automated reminders and survey question configurations. (4 reviews) - Notification Issues (4 reviews) - Users face challenges with **poor reference sorting** and lack of customizable options, complicating the management process. (4 reviews) - Survey Functionality (4 reviews) - Assessment Issues (3 reviews) - Missing Features (3 reviews) ## Xref Reviews ### 1. Review of XRef **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Xref?** I love the time saving and detail provided by using XRef. Its like a set and forget product, and completely takes care of a big part of my role which is to verify and understand the work history and capability of candidates our company are looking to hire. I love that I can create my own reference templates where I can ask very specific questions around our industry. The help line team are very quick in answering queries I have and we have implemented a lot of features that have improved the product even more. **What do you dislike about Xref?** Not really anything. I have not used a product like XRef in the past and have been completely satisfied and pleased with the results I get when using this product **Recommendations to others considering Xref:** Make the most of using customised templates. **What problems is Xref solving and how is that benefiting you?** One of the biggest problems solved by using this product, is that the referee can answer the questions at a time suitable to them. Previously I was completing references by phone and often 1) you had to leave a message and wait for them to phone you back. Sometimes this took numerous attempts 2) When you did connect, the timing of your call was not convenient and they sometimes provided you with a very hasty, not well thought out reference or told you they couldn't talk and to call back at another time. This delayed the process considerably. **Official Response from Josie Westerlund:** > Thanks so much for this lovely review, it is great to hear that you're making great use of all that online reference checking has to offer. We love being able to provide a service that helps teams to save time and improve their hiring process. ### 2. Very Friendly User interface. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2020 **What do you like best about Xref?** Timely Notification of reference request raised and friendly user interface. **What do you dislike about Xref?** Nothing as such as I am using Xref from last 6 mmonths. **Recommendations to others considering Xref:** Its a good reference check site and would improve your check process and quality of the hires, it will saves your time and energy and I would definitely recommend it to everyone. As their interface is user friendly and it will give you easy of work **What problems is Xref solving and how is that benefiting you?** It helps us improving our quality of candidate and we can easily downloads customize reports and timely manner of each step notification. **Official Response from Josie Westerlund:** > Thanks for your review. It's great to see that you have been able to see the benefits of using Xref over the last 6 months. We understand how important it is to have a simple and easy experience throughout the reference checking process of hiring. We are always looking for ways to improve the service, if you find that you have any feedback you wish to pass through to us please feel free to contact us and we will make sure it is taken onboard. Thanks again for your review. ### 3. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Xref?** Time and cost saving, ease of use, friendly customer service. **What do you dislike about Xref?** Only downside has been links going into junk inbox - but is being fixed **What problems is Xref solving and how is that benefiting you?** constant referencing check due to recruitment drive across 3 different regions **Official Response from Shieanne Dcruz:** > Thank you for the wonderful review. It’s great to hear that you are finding our platform easy to use and enjoying the time and cost-saving benefits. Our staff at Xref are a passionate bunch and take a lot of pride in helping clients like you to achieve their goals. ### 4. Seems to do the job and is efficient. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2021 **What do you like best about Xref?** Does the job for you! follows up and sens reminders and flags fraud too! **What do you dislike about Xref?** not many difficulties or challenges to be honest **Recommendations to others considering Xref:** N/A **What problems is Xref solving and how is that benefiting you?** ability to speed up the recruitment process and take out the risk of human error **Official Response from Shieanne Dcruz:** > Thanks for taking the time to share your review with us. We’re glad to hear you’re enjoying the benefits of an efficient and automated reference checking process. We’re all about offering teams a better and faster way to conduct reference checks, so we’re happy to know that Xref has reduced your recruitment workload and helped speed things up. Thanks again for this review - it's much appreciated! ### 5. Great tool - intuitive, easy to use... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Xref?** Love the new People Search notification functionality Easy to use Fully integrated with our ATS Email alerts when a reference has been completed Potential fraudulent reference checks get flagged **What do you dislike about Xref?** Nothing - the platform is intuitive, I wouldn't change anything. **Recommendations to others considering Xref:** N/A **What problems is Xref solving and how is that benefiting you?** It saves me a lot of time having to call and type up reference The People Search function has allowed me to convert new candidates It put the onus back on the candidate to provide ref contact details We get to read the referee's own words which is important **Official Response from Josie Westerlund:** > Thanks so much for this wonderful review. We appreciate your feedback! We're glad to hear you're enjoying the platform and making the most of online referencing. ### 6. Fast & efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Xref?** Xref is awesome, it's so convenient and efficient and takes so much admin from my workload. I find many of the Referees prefer to utilise xref as they can do this in their own time and we tend to get the refs back very quickly. **What do you dislike about Xref?** You can't easily adjust/ change the questions asked for more specific details **What problems is Xref solving and how is that benefiting you?** I have more time to concentrate on different tasks. We receive the references in a more timely manner which is great **Official Response from Shieanne Dcruz:** > Thank you for sharing your review! We’re all about offering teams a better and faster way to conduct reference checks, so we’re glad to hear Xref has cut down your admin workload and helped to speed things up. In regards to your comment on editing questions, we encourage you to take a look at our Template Builder tool. Template Builder allows you to create your own tailored reference templates from a database of compliant, high-performing questions, and then add them to your Xref account. In addition, a lot of our customers like to include a question at the end of their questionnaire which asks if the referee is happy to be contacted at a time that’s convenient for them, if any further detail is required. This offers referees a chance to opt in to being contacted at time that works for them and can make for a great opportunity to reach out where necessary and appropriate. We hope this helps! Thanks again! ### 7. Xref is a fast easy way to get references. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Xref?** Easy when Managers are busy and hard to reach by phone. **What do you dislike about Xref?** That you can't edit the document once they submit it, for example change a date or a job title if it was put down wrong. **What problems is Xref solving and how is that benefiting you?** No problems **Official Response from Lorna:** > Thanks for taking the time to leave a review! We're glad to hear you're benefitting from the ease and convenience of the Xref platform. In regards to your feedback about making edits - if it helps, a referee can modify the dates of employment, if they believe these have been incorrectly recorded by the candidate. If you would like any further detail about this feature, please feel free to contact our support team at support@xref.com. Thanks again. ### 8. Easy to use, saving you time and money! **Rating:** 5.0/5.0 stars **Reviewed by:** Liana G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2020 **What do you like best about Xref?** - easy to use - integrates with criminal check (1 login to action both checks) - Xref team is responsive, helpful and friendly - you can customize questions **What do you dislike about Xref?** - best practice for responding to Unusual Activity or a built in feature **Recommendations to others considering Xref:** Having Xref take care of references allowed me to focus on other impactful initiatives. If you're looking to get leverage on your time, I would highly recommend outsourcing references to Xref! **What problems is Xref solving and how is that benefiting you?** - less payroll hours spent on manual reference checks - piece of mind that we did our diligence as an employer **Official Response from Josie Westerlund:** > Thanks so much for this great review! We're glad to hear that you're enjoying many of the benefits of online reference checking. Thank you for recommending us. ### 9. Streamlined finding correct people for our comapny. **Rating:** 4.5/5.0 stars **Reviewed by:** Laura P. | Risk Engineering Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2020 **What do you like best about Xref?** The ability to carry out test checks at the same time is the most obvious advantage, but the information we received from our employees was much better than phone checks (where the "option correct" might be perceived as a mean to speeding up the conversation! We appreciate the convenience of being able to consider the entire background check as positive or negative, as well as exporting the Practical System to include checks in our negotiation recommendations for employment managers. **What do you dislike about Xref?** The only criticism I see is that the referees cannot arrive in time before entering the panel. However, it is more important to keep in touch with the employee, because Xref works much faster. **Recommendations to others considering Xref:** You will not regret using Xref because it adds an extra level of detail to the recruitment process and gives you some time. **What problems is Xref solving and how is that benefiting you?** Xref has reduced both the waste of our valuable resources as well as the confusion of calling mobile numbers by very dispersed jury staff. In any case, we don't need to do it on busy days, and that frees up space for these candidates! **Official Response from Josie Westerlund:** > Thanks so much for your great review, Laura. It's great to hear that you are making the most of all the benefits of online reference checking. Thanks again! ### 10. One of the best reference vendors out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Xref?** - Easy to use dashboard and platform - Quick and thorough customer service - Capabilities to detect fraud **What do you dislike about Xref?** A little expensive but certainly worth it. **Recommendations to others considering Xref:** If you have the budget, go for it. I believe it's one of the best in the market. **What problems is Xref solving and how is that benefiting you?** Sometimes notifications on when potential fraud has happened comes a little late. In turn, they have provided training on tips and tricks to help identify this yourself. **Official Response from Shieanne Dcruz:** > Thank you for the wonderful review. It’s great to hear that our platform is easy to use and you’re benefiting from its capability to detect fraud; we know how vital that assurance can be when making hiring decisions. Our staff at Xref are a passionate bunch and take a lot of pride in helping clients like you to achieve their goals. In regard to your comment on notifications, we have good news, Xref will now instantly raise an alert if any unusual activity is detected. This enhancement will bring you a step closer to your hiring decision a whole lot faster. If you’d like to know more, feel free to reach out to our customer success team at support@xref.com. Thanks again for your review! ### 11. Great service - user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Xref?** Easy to enter candidate details & candidates have found it easy to use. **What do you dislike about Xref?** On some occasions emails can go to junk folders. **Recommendations to others considering Xref:** n/a **What problems is Xref solving and how is that benefiting you?** Much less time on admin & more time free. **Official Response from Shieanne Dcruz:** > Thank you for taking the time to write this review. We’re glad to hear you’re enjoying the ease of the Xref platform. We’re proud to offer a service that brings convenience and speed to your hiring process. Thanks again for your great review! ### 12. Xref review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Xref?** The ease of getting refs completed, time saved trying to get hold of referees **What do you dislike about Xref?** The ability for candidates to complete the refs themselves by setting up their own email however xref pick up on this which is great **Recommendations to others considering Xref:** Definitely worth trying x-ref, it saves a vast amount of time getting hold of referees, easy to use and navigate. **What problems is Xref solving and how is that benefiting you?** Problems solved are time saving and this is also the benefits. **Official Response from Shieanne Dcruz:** > Thank you for providing such a great review. We’re glad to hear Xref has helped you save time by streamlining your recruitment process. We know how difficult and frustrating it can be to try and contact references by phone, so it’s great that you’ve been able to recognise the benefits of an online process. We agree that one of the significant benefits of using Xref is the ability to flag suspicious candidate activity and we’re glad that helps to alleviate your concerns about candidates completing the process themselves. Thanks again for your feedback! ### 13. The most intuitive reference software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Xref?** I can’t pick just one thing - I LOVE the whole program! It’s super user friendly, easy to learn, very intuitive and I love the features that can detect if there is strange activity. **What do you dislike about Xref?** There isn’t anything that I would say I dislike honestly - every thing I have asked about has been clarified and modified to be super user friendly for our needs. **Recommendations to others considering Xref:** Give it a try! **What problems is Xref solving and how is that benefiting you?** We have a high volume of hires that we are putting through the references process and X-Ref has made this process more streamlined. I love the constant follow-ups and reminders sent to the references - and I love how it keeps me constantly updated on the progress! **Official Response from Josie Westerlund:** > Thanks for your review! It is great to hear how much you love using Xref. We love hearing how our customers benefit from the ease that comes through using online referencing to aid the hiring process. We are always looking to improve our service and appreciate any feedback that you may have. You are always welcome to reach out to us with any concerns and we will do all we can to assist you. Thanks again for your review. ### 14. Would recommend without hesitation **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca T. | Senior People Attraction Advisor - Risk & Compliance (LOD1, 2 & 3), Finance, Legal & Governance, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2020 **What do you like best about Xref?** Simple and effecient to use with helpful, deidcated and knowledgeable Account Managers. **What do you dislike about Xref?** Nothing in particular, it saves us time and is effecient. **Recommendations to others considering Xref:** n/a **What problems is Xref solving and how is that benefiting you?** Time limitations of recruiters. **Official Response from Josie Westerlund:** > Thanks for your review, Rebecca. We are happy to hear that you are benefiting from the time saved through using automated referencing. We understand how important it is to have access to support. Our account managers are always there to help. Thanks again for your review. ### 15. Fantastic service, saves time & saves money! **Rating:** 5.0/5.0 stars **Reviewed by:** Peter T. | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Xref?** Saves time, professional service - love the automation and updates. **What do you dislike about Xref?** Nothing - perfect solution, cant think of anything to add. **Recommendations to others considering Xref:** Fantastic service and easy to use. **What problems is Xref solving and how is that benefiting you?** Consistent approach to reference checking that can be easily tailored to meet requirements. **Official Response from Josie Westerlund:** > Thanks for your review, Peter. It's great to hear that you are benefiting from the ease and consistency that comes through using Xref for your automated referencing. We are always looking to improve our service, so we appreciate any feedback you have that might assist in allowing us to enhance the service. Thanks again for your review. ### 16. Life Saver for Bulk Recruitment! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Xref?** Xref really take the hardship out of chasing referees for a response. It's all automated and you don't have to worry about playing phone tag. **What do you dislike about Xref?** Xref need to improve on the way they notify referees to gain a response. The notifications should be further apart. **Recommendations to others considering Xref:** For bulk recruiting, Xref is the best platform available. **What problems is Xref solving and how is that benefiting you?** As it takes away the hassle of calls and documenting, it enables me to focus on the more important tasks on hand. **Official Response from Josie Westerlund:** > Thanks for your review! It is great to hear that you have been able to benefit from the efficiency and time saving that comes through automated reference checking. We understand how important it is to have a seamless system and make referencing as quick and easy as possible. We appreciate your feedback surrounding the alerts and notification system. We will make sure this is passed on for further improvement of the platform. Thanks again for your review. ### 17. Seamless and convenient user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Xref?** Intuitive interface and clean look and feel **What do you dislike about Xref?** Nothing really that springs to mind about the product **What problems is Xref solving and how is that benefiting you?** Quick turnaround on ref checks and convenient for all users **Official Response from Lorna:** > Thanks very much for the great review and rating, we appreciate you taking the time to share your feedback and we're happy to hear you find the platform intuitive, fast and convenient. Thanks again! ### 18. Great, easy to use Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Xref?** I love that gathering references is made easy by the online platform. Xref saves me time so I don't have to call each candidate. I like that I can share the results with hiring managers and the emails I receive when the references are completed. **What do you dislike about Xref?** The price is pretty expensive per reference. **Recommendations to others considering Xref:** Great, easy to use. I've recommended the product to people in my network **What problems is Xref solving and how is that benefiting you?** - saving time by automating references **Official Response from Josie Westerlund:** > Thanks so much for this great review. If you're interested in creating a new template, check out our free template builder tool which provides a really easy way to customise your questionnaire >> https://template-builder.xref.com/ We're glad to hear that you're enjoying the platform! Thanks again. ### 19. Xref makes checking references easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Xref?** Xref allows us to check references on candidates with very little lift on our end. The system manages communication and follow up. **What do you dislike about Xref?** Some aspects of the platform are not as customizable as they could be. **Recommendations to others considering Xref:** N/a **What problems is Xref solving and how is that benefiting you?** Saving a lot of time through the day since we no longer need to manage reference communication. The system also detects potential reference fraud. **Official Response from Josie Westerlund:** > Thanks for your review! We are happy to hear that you have seen the benefits of time saved that come through automated referencing. We are always looking for opportunities to improve our services and would love to speak further regarding your feedback. Thanks again for your review. ### 20. Cut down on our resources and saved them. **Rating:** 4.5/5.0 stars **Reviewed by:** Paul H. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Xref?** The great part would be that the inspection are able to be done on time, though you are able to get a lot better info from the staff members than from the telephone book. When negotiating with recruiters, we include the benchmark in the recommendations of ours since we wish to be realistic about whether the benchmark is actually negative or positive as a whole, and we wish to consider the simplicity of issuing the plan. **What do you dislike about Xref?** The sole criticism that will come to my brain is actually the failure to x-ray the candidates before they reach the judge. Nevertheless, Xref is much more quickly, therefore it's essential to remain in touch with the official. **Recommendations to others considering Xref:** You will not regret bringing your Xref here. Include far more information to the employment process and give them time each week. **What problems is Xref solving and how is that benefiting you?** Xref has cut down our resources considerably and bored the referees playing with scattered phone numbers. You do not have to do it on a busy day for such a candidate! **Official Response from Josie Westerlund:** > Thank you for your review, Paul. We are happy to hear that you have benefited from the stream-lined collection of information from referees and candidates. We understand how important it is to get reference checks done in an efficient and timely manner. Thank you for your feedback about the referencing process. If you would like to discuss this further please contact your Customer Success Manager who will be happy to help. Thanks again for your great review. ### 21. The future of HR **Rating:** 5.0/5.0 stars **Reviewed by:** Russell D. | Human Resource Manager - Selection and Staffing, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2020 **What do you like best about Xref?** Automation and meaningful interactions with job seekers is something we all want in HR, though few solutions manage to achieve one without sacrificing the other. XREF manages this balance well and provides a clean, easy to use and reliable platform to conduct business. The support team at XREF is personable and provides prompt service giving you confidence in the process and ultimately, your hiring decisions. **What do you dislike about Xref?** We are yet to run into anything that we did not like about XREF. **Recommendations to others considering Xref:** This service is great for those who are looking to save time and money within their recruitment process. Their team is supportive, their platform is easy to use and the credits you purchase do not expire. Overall a very flexible company to work with. **What problems is Xref solving and how is that benefiting you?** Referees often feel bothered during regular business hours by your phone call, they might not answer or even provide accurate information. There is also very little you can do to verify that you are in fact speaking to a credible reference. XREF provides the opportunity for these people to complete a reference outside regular hours or when they have time which provides more accurate and valid information. People feel they can be more honest to a third party and we have seen more candid feedback since using XREF. You can share this information easily with hiring managers and verify employment dates provided by the candidates directly with the referee. The platform also has the ability to flag people who may be dishonest by filling in their own references or exaggerating dates, which is very difficult to otherwise prove without this software. We have also saved a lot of our own time and money with the cost per reference significantly lower using this platform. **Official Response from Josie Westerlund:** > Thank you for taking the time to leave this review, Russell. It's great to hear that you are benefiting from the time saved and the flexibility that comes through automated referencing.We understand the importance of getting the most accurate information possible during the reference checking process. We are also glad to hear you have found our team easy to work with. We look forward to helping further when you need us. Thanks again for leaving this great review. ### 22. Xref makes the reference checking process a breeze and I am a big advocate for the system. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Xref?** The ability to effectively automate the reference process for both the candidates, referees as well as us as the employer is one of the main benefits of the system. **What do you dislike about Xref?** No downsides in my view - it covers all bases. **Recommendations to others considering Xref:** Create difference reference templates to suit the needs of the roles that you are recruiting for to gain richer data. **What problems is Xref solving and how is that benefiting you?** Efficiency, speed and accuracy of reference data. **Official Response from Josie Westerlund:** > Thanks for your great review! We are happy to hear that you have been able to benefit from the efficiency that comes through using automated reference checking. We understand how tiresome it can be to have to go through the referencing process one by one and how vital it is to streamline the process. Thanks again for your review. ### 23. Automation in searching talents. **Rating:** 4.5/5.0 stars **Reviewed by:** Anne V. | Corporate Trainee Supply Chain and Operations, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2020 **What do you like best about Xref?** For us, automation is actually the way ahead. It allows for the recruiters of ours to concentrate on finding probably the best talents rather than always chasing lost conversations. It is also great that judges are able to do things in the free time of theirs, which we do not usually have in the list trade. It is a lot more helpful when you require suggestions, particularly in our mass recruitment, though the amount of suggestions distracts recruiters from the job of theirs. **What do you dislike about Xref?** The one disadvantage could be you drop the chance to create a brand new connection with the referee. When you believe it is the judge that you wish to speak to each of the time, then a telephone call is actually a snap. **Recommendations to others considering Xref:** XRef has saved a great deal of time and resources and is simple to use for administrators. **What problems is Xref solving and how is that benefiting you?** Testimonials and candidates that contact you at the proper time will enable you to create a quicker recruitment choice. This's also extremely beneficial since you are able to get very good details and compare them. **Official Response from Josie Westerlund:** > Thank you for your review, Anne. We are happy to hear that you have benefited from the time saved by streamlining your recruitment process. We understand how important it is to gather accurate details from references in a timely fashion. If you’re looking to make connections using references, our People Search tool might be of interest. It enables you to compliantly gather and store the details of references who have given consent to be contacted about future hiring opportunities. Please feel free to get in contact with your customer success manager to find out more about this and how it could help you. Thanks again for your great review. ### 24. Xref review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Xref?** referencing time is cut down fraud detection has been helpful **What do you dislike about Xref?** Candidates can't add additional referees after they have already submitted some. Candidates can't change things after they have submitted them. It would also be good to have that access on the hirer's side to change the email address if it was incorrect etc. **What problems is Xref solving and how is that benefiting you?** referencing time is cut down fraud detection has been helpful **Official Response from Josie Westerlund:** > Thank you for your review. It is great to see how you have benefited from the time saved and security gained through using Xref. We appreciate your feedback regarding referees and we will incorporate this in the further growth of the Xref platform. Thanks again for your review. ### 25. Search for "unicorns" with Xref. **Rating:** 4.5/5.0 stars **Reviewed by:** Cindy R. | Regisseur ZorgSupport, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2020 **What do you like best about Xref?** It is ideal that you are able to check the references of yours in time, though you are able to get a lot more information from them than you are able to over the telephone. What I appreciated was being in a position to make sure at a check whether the website link control was negative or positive generally, as well as just how difficult it was writing about adding link control to the manager's advice. **What do you dislike about Xref?** I don't love the loss of management which is rapidly released into the guide control process for applicants. In a nutshell, it is faster for Xref since it contacts the judge by phone rather than patiently waiting for the applicant to respond. **Recommendations to others considering Xref:** I do not regret the creation of Xref at all. Include an additional level to the recruitment process, and the time of yours will come again in a week. **What problems is Xref solving and how is that benefiting you?** Because of Xref, dialing moment has been substantially decreased, and also issues with telephone recruitment of busy respondents. With a rather busy agenda, I don't have to cope with these elements and so I could devote time searching for unicorns with potential! **Official Response from Josie Westerlund:** > Thank you for your review, Cindy. It’s great to hear that you are benefiting from the time saved by using Xref’s automated reference checking. We appreciate your feedback regarding the difference between automated reference checks and phone reference checks but would love to understand this a little better and would be happy to discuss this further. Please contact your Customer Success Manager if you would like to do so. Thanks again for your review, and best of luck in your search for those ‘unicorn’ candidates! ### 26. Such a time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Xref?** Xref has been incredibly helpful in streamlining the reference check process, and allowing us to continue to on-board high volumes of new employees. **What do you dislike about Xref?** It would be helpful if employers had access to enter referee details if the candidate has already provided them to us. **Recommendations to others considering Xref:** If you are struggling for the time and capacity to complete reference checks for bulk recruitment xref will be an incredible resource to help. **What problems is Xref solving and how is that benefiting you?** Allows us to onboard an amount of staff that would not be possible (or at least would be significantly slower) if we needed to call every referee for every candidate. **Official Response from Josie Westerlund:** > Thank you for your review. It is great to hear how you have benefited from the time saved through the use of automated referencing. Thank you for your great feedback. We are always improving our service, so your feedback is appreciated to help us better provide this great platform. Thanks again for your review. ### 27. Simple and effective way to complete reference checks. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Xref?** Xref enable and automates a sometimes tedious process for a recruiter. Xref saves time and simple and intuitive to use for the recruiter, candidate and referee. **What do you dislike about Xref?** 2 factor authentication is cumbersome, if we could find a way to enable the verification to be somehow more permanent, so it is a single sign on type model. **Recommendations to others considering Xref:** Brilliant tool, simple and effective. Huge time saver. **What problems is Xref solving and how is that benefiting you?** It is a huge time saver, it also gets the referee's thoughts and reflections verbatim so key points are not missed. It also enable all parties to complete the process when it is convenient for them. **Official Response from Josie Westerlund:** > Thanks for providing us with your feedback. It's always helpful for us to know how our clients find the experience. We're glad to hear that you're making the most out of the platform! It definitely is a huge time-saver. ### 28. Great tool for recruitment and on-boarding **Rating:** 5.0/5.0 stars **Reviewed by:** Chantal C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Xref?** Ease of use, fast results and easy to comprehend for candidates and referees **What do you dislike about Xref?** Some referees put very short answers so there is no way to probe them in the initial reference **Recommendations to others considering Xref:** The best service and great results **What problems is Xref solving and how is that benefiting you?** We get hold of referees very easily, they can answer the questions in their own time and you aren't chasing them with emails or missed calls. We save a lot of time, our references are completed faster. **Official Response from Josie Westerlund:** > Thanks so much for sharing this great review. We're glad to hear that you're able to get responses quicker and save a lot more time! ### 29. easy to use and read responses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Xref?** X-Ref is easy to use and to read the responses **What do you dislike about Xref?** I think not being able to talk to the referees takes out some of the personal touches **Recommendations to others considering Xref:** ensure you are ready to cease communicating with referees direct **What problems is Xref solving and how is that benefiting you?** I have no problems at this stage **Official Response from Shieanne Dcruz:** > Thanks for your feedback. We’re glad to hear that you’re enjoying the simplicity and ease of using the Xref platform. Regarding your comment about missing out on the personal touch that comes from manual calling. Xref's sentiment tool has an algorithm that measures a referee's 'tone of voice'. It picks up on the positive, neutral, and negative language used by the referee, to give you an indication of the candidate's performance; reducing the chance for a reference to be misinterpreted. Our reference reports include a full analysis of the feedback provided, in order to offer insights into the overall sentiment and content of the reference. This will often provide a much greater and deeper understanding of a reference’s opinion than may be gathered on a quick, conversational phone-based reference check. I hope this helps. Thanks again for your review! ### 30. Great product, very easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Xref?** saves so much time and easy to export data **What do you dislike about Xref?** portal cant be customized with branding so recipients might see it as spam **What problems is Xref solving and how is that benefiting you?** time calling and waiting for callbacks from references, also more thorough response than you would get on a phone call **Official Response from Shieanne Dcruz:** > Thank you for taking the time to share your review. We’re glad to hear that you have benefited from the many advantages of the online approach to reference checking. In regards to your comment about customization, it is possible to add branding on the candidate email and final report, extending to business name and logo. If you would like some help in enabling this, please speak directly to your account manager. Thanks again for the review! ### 31. Excellent efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Xref?** Seamless and user friendly, no issues and Response times are astounding **What do you dislike about Xref?** Nil, covers satisfactory aspects of reference requests **Recommendations to others considering Xref:** Nil to report, very easy to utilise **What problems is Xref solving and how is that benefiting you?** Filtering out low quality reference checks and enabling our processes to stay compliant within regulatory standards **Official Response from Lorna:** > What a lovely review, thanks so much! It's awesome to hear you are having such great success with an online process and we're glad you are also benefitting from the added layer of security our platform offers. Thanks again! ### 32. Solid Software That Gets References Done **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Xref?** Xref is quick and easy. Allows for the receivers to do it on their own time. **What do you dislike about Xref?** The integration with Bullhorn UI isn’t the greatest. **Recommendations to others considering Xref:** Better interface with Bullhorn integration would be nice. **What problems is Xref solving and how is that benefiting you?** Faster references competed. Benefits include more deals completed and able to use references to pre-sell candidates to clients. **Official Response from Josie Westerlund:** > Thank you for your review. It's great to hear that you are benefiting from the ease and efficiency that comes through online referencing. We appreciate your feedback regarding the integration with Bullhorn, we would love to get more information regarding this from you so we can improve the overall user experience. If you would reach out to your Relationship manager, we will gather the further information to work on improving the integration. Thanks again for your review. ### 33. user friendly, easy to use from a applicant perspective, Efficient and fast results. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Xref?** the feature that shows if any corrections were made by the referee's. **What do you dislike about Xref?** well.. there isnt anything that i have not liked about XREF **Recommendations to others considering Xref:** very user friendly, amazing results, helps identify candidates better. **What problems is Xref solving and how is that benefiting you?** XREF has helped us make the right decisions by making reference checking done so professionally and efficiently. **Official Response from Josie Westerlund:** > Thanks for your review. We are happy to hear how you have benefited from the ease that comes through the use of the Xref platform. We are always happy for any feedback that might be able to enhance the overall experience, so feel free to reach out to us if you have any thoughts. Thanks again for your review. ### 34. Quick, easy & Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Xref?** Quick & Easy - when we submit the Xref follow up and gives the progress status **What do you dislike about Xref?** Nothing projecting. hope they will improve more for better. **What problems is Xref solving and how is that benefiting you?** We use for reference check and it very quick & easy. **Official Response from Shieanne Dcruz:** > Thanks for the review! It’s awesome to hear you’re saving time using Xref and making the most of the many benefits of automated references. We’re all about offering teams a better and faster way to conduct reference checks, so it’s great that you’ve had such a positive experience, thanks again for your review. ### 35. Great tech solution and time saving **Rating:** 4.0/5.0 stars **Reviewed by:** Scott B. | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2020 **What do you like best about Xref?** Appreciate the time it saves by removing the need to constantly chase reference checks, easy to use and navigate, great team backing it, easy to communicate to candidates how to operate and submit reference checks, attractive website, easy to coordinate with team and submit checks on other people's. New feature asking referees to opt in or out if they want to be considered for employment with the organisation - also potentially a great networking tool **What do you dislike about Xref?** Uncertainty of how much of ref check form has been completed when it states "accessed" by referee, Resistance to submit ref checks on a Friday due to weekend and referee not being available - how are the referee's contacted over the weekend? To my understanding they are only notified a hand ful of times via text or email **Recommendations to others considering Xref:** Great way to avoid time wasting on a phone chasing up references, easy to use, easy to communicate how to use to candidates, **What problems is Xref solving and how is that benefiting you?** Time Saving as you don't need to chase on the phone for a long time, Much easier to communicate to candidates how to operate xref and how to expect to be contacted by XREF when applications have been successful, I like the new feature for networking with potential applicants **Official Response from Josie Westerlund:** > Thank you for taking the time to write this review, Scott. We appreciate your feedback! We’re so glad to hear you have been making great use of the features of Xref and benefiting from the ease of automated references. Our team is always working to provide new releases to market and based on your comments we’ve put forward a suggestion to our development team about including an ‘indicator of progress’. In regard to submitting references on a Friday, our reminder emails are sent 24, 36 and 48 hours after the referee is first contacted. Due to the likelihood of referees being submitted with work email domains (and not working on the weekend) we recommended that requests are lodged during the work week for the best results. I hope that helps and thanks again for your feedback! ### 36. Can't do without Xref **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle K. | Talent Acquisition Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2020 **What do you like best about Xref?** The ability to complete reference checks in a timely manner is the most obvious benefit, but also the amount of detail we get from the referees is significantly more than in phone based reference checks (where a "good" might be seen as a way to hurry the telephone call up!). We appreciate the easy, at a glance way of seeing if the reference check is overall positive or negative, and the easy export out of the system to be able to include reference checks in our offer proposal to the hiring manager. **What do you dislike about Xref?** The only possible dislike I could think of is that the candidate's timeliness in entering the referees is something we can't control (whereas, we can control quickly jumping on the phone to the referee). Having said that, we would be more held up by the phone tag with the referee than we ever are with waiting for a candidate's response, so Xref is overall much faster. **Recommendations to others considering Xref:** You will absolutely not regret implementing Xref. It will add an extra level of detail to your recruitment process, whilst giving you hours back each week. **What problems is Xref solving and how is that benefiting you?** Xref has significantly reduced both our time to fill, and the frustration of playing telephone tag with busy referees. We also now no longer have to factor this into our busy days, and it leaves time for sourcing those unicorn candidates! ### 37. XRef makes references checks very easy! Awesome idea and saves time! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2018 **What do you like best about Xref?** We used to have to setup calls with new hire's references, but XRef takes the manual effort away - seriously! You don't need to call the references yourself using XRef or go through the time to setup phone calls. It is up to your candidates to fill their references out in the system and it will forward a set of customized questions for the referee. XRef will flag you regarding any unusual activity that has occurred from the references (e.g., same IP address used) and they have account managers there to support you. It will also compare the word count of the candidate compared to the average. It also makes it very easy to download the reference document and flip to the hiring managers. **What do you dislike about Xref?** Sometimes you may miss out on tone of voice that you'd experienced when calling references, but this is the only thing I can think of. I think XRef as just as valid as phone calls. **What problems is Xref solving and how is that benefiting you?** XRef can flag any suspicious activity that you may not have been aware of if you were to call the references yourself. Essentially with XRef you can reduce the risk of fraudulent references. It also makes a huge difference in the time to fill a position - what may have taken a week to complete all references now is down to one or two days! Highly recommend XRef! **Official Response from Josie Westerlund:** > Thank you for your great review. We’re glad to hear you’ve been able to experience some of the many benefits of automated reference checking. We are all about making the process more streamlined and secure. Thanks also for your comment about the tone of voice. Our reference reports include a full analysis of the feedback provided, in order to offer insights into the overall sentiment and content of the reference. This will often provide a much greater and deeper understanding of a reference’s opinion than may be gathered on a quick, conversational phone-based reference check. Our team is always here to help ensure you have the best experience with the platform. If you’d like to know more about how you can maximise your results please feel free to reach out directly. Thanks again for your great review. ### 38. Needed product for any human resources worker **Rating:** 5.0/5.0 stars **Reviewed by:** alicia H. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2020 **What do you like best about Xref?** We have fully switched our referee checks through to X-Ref, since implementing X-Ref we save over 20 hours a month in back and forth phone calls. X-Ref allows us to bulk upload refree checks, submit and not need to stress until its time for us to review the checks. we are assured that when we use the program any fraudulent referee checks are picked up on. **What do you dislike about Xref?** The only thing that i dislike about X-Ref is that it currently does not link to our HR platform if we want to store the referee checks on the staff folder we need to download and upload them. **Recommendations to others considering Xref:** X-Ref works very well to complete referee checks in a timely manner with easy to read and review information. organizations are assigned an account team member who has regular check in's to make sure that the product is working for the organization. **What problems is Xref solving and how is that benefiting you?** We have solved the problem of needing to play phone tag for referee checks, we have been able to save over 20 hours a month in referee check processes, we have also been able to prevent biases and error when recording information which ensures when our interview panel is reviewing the referee check they are getting the most accurate information. ### 39. Great platform for automating reference checks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2020 **What do you like best about Xref?** The account managers have been great to help us set up and provide ongoing maintenance of our account **What do you dislike about Xref?** Perhaps not the cheapest of automated platforms (but understand that you do “get what you pay for”) **Recommendations to others considering Xref:** I’d certainly recommend Xref to others **What problems is Xref solving and how is that benefiting you?** Our ability to complete bulk reference checks and save us, and our line managers a lot of time, has been very easy to achieve. Candidates are able to nominate their referees online and complete the entire process on mobile, which has been extremely helpful **Official Response from Josie Westerlund:** > Thanks for taking the time to provide this review. We're glad to hear that you're enjoying the platform and making the most of the many benefits of online reference checking! ### 40. Great Referencing Tool **Rating:** 4.0/5.0 stars **Reviewed by:** James S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Xref?** Ease of Use - saves me a lot of valuable time **What do you dislike about Xref?** references are supplied by the candidate so they are never going to give referees that will not talk highly of them so is it a really good representation? **Recommendations to others considering Xref:** Great referencing tool and makes it very easy to obtain references and it is also user friendly **What problems is Xref solving and how is that benefiting you?** benefits is mainly time - it saves me a lot of time and effort to contact referees myself which is in fact time consuming **Official Response from Josie Westerlund:** > Thanks very much for the review. We appreciate your feedback. It's great to hear you're saving so much time with online reference checking! ### 41. Fraudulent References **Rating:** 5.0/5.0 stars **Reviewed by:** Annie D. | Non-Revenue Enablement, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2020 **What do you like best about Xref?** Xref is a very simple, automated tool to help collect references, which can be a very time consuming task. Because of the use of technology, Xref can also catch possible fraudulent references taking place. For example, if a candidate fills out a reference themselves or does not provide professional email addresses, Xref sends us a notification. **What do you dislike about Xref?** Not speaking to a reference directly over the phone can sometimes be a con - less room to dig deeper into answers they may have provided. **What problems is Xref solving and how is that benefiting you?** Our HR team has been able to successfully complete reference checks with the click of a button. Additionally, we've had two (unfortunate) situations where we've decided not to move forward with a candidate because they entered in their own reference answers. Xref can track this by providing news to us that they were all filled out under the same IP address. This is alarming and not a good ethical decision on the candidate's end. Overall, this is an extremely helpful service when determining if the candidate is a good fit for our team. (From my personal experience, Lara with Xref was VERY responsive and helpful when determining how to handle one of these fraudulent cases). ### 42. Easy to use and fast results. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Xref?** The quick turnaround in completing this very important stage in the recruitment process. **What do you dislike about Xref?** Not getting to speak to the referee directly. **Recommendations to others considering Xref:** Sign up, you will save so much time. **What problems is Xref solving and how is that benefiting you?** The time saved in having this automated. **Official Response from Josie Westerlund:** > Thanks for your review. We are glad to hear that you are benefiting from the time saved in the referencing stage of the hiring process. We understand that this process is different from the direct approach, however, we know that greater insights can come through online referencing, including details that may not always be available by speaking to the referee directly. Thanks again fro your review. ### 43. gOOD **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Xref?** The team are very responsive - references are completed much faster **What do you dislike about Xref?** I cant submit the reminders or links myself - **What problems is Xref solving and how is that benefiting you?** No problems - **Official Response from Shieanne Dcruz:** > Thanks for taking the time to share your review. We’re delighted to hear that you’ve had such a positive experience with our customer success team. In regard to your concern about reminder emails, we are able to modify this upon request. Please reach out to your dedicated account manager, who will be able to assist you further. Thanks again for the review! It’s great to hear that you’ve been enjoying the benefits of an automated reference checking process. ### 44. I am a new User of X-Ref. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Xref?** The "clean" feel of the website; how it is laid out. **What do you dislike about Xref?** 2 factor authentication ... but I understand why this is important. **What problems is Xref solving and how is that benefiting you?** Getting reference checks for potential candidates at my organisation. **Official Response from Josie Westerlund:** > Thanks for your review. We appreciate your feedback and we are glad to hear that you enjoy the feel of the Xref platform. We also appreciate your understanding when it comes to the security of the information within our system and we look forward to being able to assist in the future. Thanks again for your review. ### 45. It's very user friendly and efficient, for both the administrator and the user. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Xref?** Email notifications about either a candidate not providing referees' information or when a candidate's referee has completed the questionnaire. I also think it's very valuable to be notified when there is a "fraud" from a user when completing his/her own reference check. **What do you dislike about Xref?** The lack of an email notifying the completion of all reference checks required. Also, not being able to make any edits once the user has started the process. **Recommendations to others considering Xref:** Easy to use for both the admin and user. **What problems is Xref solving and how is that benefiting you?** Being more time efficient. **Official Response from Josie Westerlund:** > Thanks so much for taking the time to write this lovely review. We're so glad you're enjoying the platform. Thank you also for your feedback, we will take your comments into consideration. ### 46. It's been good overall - does the job efficiently **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Xref?** Being able to handle reference checks in a hands off fashion, and getting flagged if there are potential issues / fraud with the reference **What do you dislike about Xref?** Would be better if we could more actively change our questions without going through support - or if there was some sort of expedited process **What problems is Xref solving and how is that benefiting you?** Moving candidates through the final stages to offer faster, getting tipped off about potential fraudulent references **Official Response from Josie Westerlund:** > Thanks for your review. It's great to hear that you have benefited from the ease and security that comes with online reference checks through Xref. We understand how important it is to have safe data practises and compliance throughout this vital step of the hiring process. Have you tried our template builder? It is a great tool for changing or updating questions to use within your reference questionnaire. Please feel free to reach out to us with any questions about this, our customer success team are more than willing to assist. Thanks again for your review. ### 47. Urmi Sunke **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Xref?** XRef is extremely easy to use and reports are easily available **What do you dislike about Xref?** In case an employee requests for change in details, system should flag it **Recommendations to others considering Xref:** Easy API possible.. **What problems is Xref solving and how is that benefiting you?** employee verification **Official Response from Josie Westerlund:** > Thank you for your review. It's great to see that you are benefiting from the ease of online reference checks. We understand how important it is to have a simple and easy process for reporting and referencing. We appreciate your feedback regarding alerts and will pass this on to the relevant team to make sure it is reviewed for future updates. Thanks again for your review. ### 48. Cannot lead business without Xref. **Rating:** 4.5/5.0 stars **Reviewed by:** Viktor V. | Director of Energy Production, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2020 **What do you like best about Xref?** The opportunity to finish test checks in period is the most evident advantage but the information that we get from the officials is much better than in telephone reference checking (where a "correct" can be seen as a means to speed the call!). We enjoy the convenient way to look at the overall positively or negatively reference check and the easy exportation of the system so that reference checks are included in our negotiate suggestion to the recruiting manager. **What do you dislike about Xref?** Only potential criticism I could consider of is that the nominee can't be controlled in time before joining the referees (while we can easily monitor the referee by telephone). However, we should hold up the contact tag to an official more than ever before, because Xref is much significantly faster. **Recommendations to others considering Xref:** You won't regret the deployment of Xref at all. It adds an extra amount of detail for your hiring process and provides you with hours every week. **What problems is Xref solving and how is that benefiting you?** Xref has decreased both our resources and the annoyance of playing telephone tags with distracted arbiters substantially. We don't have to do this in our stressful days now anyway, and it makes room for those candidates! **Official Response from Josie Westerlund:** > Thanks for taking the time to leave this great review, Viktor. We are glad to hear that you are seeing some of the many benefits that come through the Xref platform. In regards to your comments about the controlling of the nominee, we would love to discuss this further so we can help clarify your concern and ensure we are able to provide the support you need. Please feel free to reach out to our customer success team via support@xref.com with more detail. Thanks again for leaving this great review. ### 49. User-friendly system and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2020 **What do you like best about Xref?** I like how easy it is to navigate, how quick the customer service team is to respond to any questions, how it generates reports for any flagged references, that is sends reminders to candidates **What do you dislike about Xref?** the downsides of using xref are that sometimes referees don't take the time to complete the surveys, not fault of xref's though **What problems is Xref solving and how is that benefiting you?** No longer playing phone tag with referees, don't have to worry about fraudulent references **Official Response from Josie Westerlund:** > Thanks so much for this great review! We're so happy to hear that you're enjoying the platform and the service that you receive from our team - it warms our hearts. We always strive to design a solution that is easy to use and will keep doing our best to make it even better. Thanks again! ### 50. Optimizes the reference verification process and simplifies it. **Rating:** 4.0/5.0 stars **Reviewed by:** Sandy S. | Private Wealth Management Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2020 **What do you like best about Xref?** The results may be offered without much extent by the leader, and there is an intriguing investigation into the tone and quantity consisting. It depends on your opponent to complete their references in the course of their inquiry and will make numerous modified enquirers for the adjudicator. **What do you dislike about Xref?** In contrast to encountering a Consumer Achievement Manager, I think that X Ref is as important as telephone conversations, so you could alter and convert your own perspectives. At this point, I do not believe there are any I do not believe there are at this point. **Recommendations to others considering Xref:** I'd refer anybody to XRef practically. This is a service that is easy to use and quite efficient The collection of personal data is a good product. **What problems is Xref solving and how is that benefiting you?** It is easier for the contestant to get their comparisons to round off XREF queries and to save us a huge amount of time in registration. The best benefits we recognized are time reservation funds and increase level. It really is simpler to get your information to complete the XREF queries and save us a lot of period on enlistment. **Official Response from Josie Westerlund:** > Thank you Sandy for this review. We’re glad to hear that you are benefiting from the time you’re saving and the assurance you’re adding to your hiring, by automating your reference checks. Thanks again! ## Xref Discussions - [How is it possible to see if an employee has received and read an Xref invite?](https://www.g2.com/discussions/38814-how-is-it-possible-to-see-if-an-employee-has-received-and-read-an-xref-invite) - 2 comments, 1 upvote - [What is the best way to change a reference email that the "new hire" has submitted, in case they need support with that.](https://www.g2.com/discussions/34057-what-is-the-best-way-to-change-a-reference-email-that-the-new-hire-has-submitted-in-case-they-need-support-with-that) - 2 comments, 1 upvote - [Is it possible to understand the reason for why referee's decline an XRef request?](https://www.g2.com/discussions/is-it-possible-to-understand-the-reason-for-why-referee-s-decline-an-xref-request) - 1 comment, 1 upvote - [I have a hesitation to submit references requests on Friday due to weekend approaching](https://www.g2.com/discussions/i-have-a-hesitation-to-submit-references-requests-on-friday-due-to-weekend-approaching) - 1 comment, 1 upvote - [How does Xref compare to other online reference check companies?](https://www.g2.com/discussions/how-does-xref-compare-to-other-online-reference-check-companies) - 1 comment, 1 upvote - [View Xref pricing details and edition comparison](https://www.g2.com/products/xref-xref/reviews?page=9&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+09%3A09%3A39+-0500&secure%5Bsession_id%5D=a1a27570-205b-45ba-8d0a-56176e39b44d&secure%5Btoken%5D=7d7b398d26f73d3e0627111e25edb35a8419c96cfe305e76d5da923826e8b045&format=llm_user) ## Xref Integrations - [Ashby](https://www.g2.com/products/ashby-ashby/reviews) - [Avature](https://www.g2.com/products/avature/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Checkr](https://www.g2.com/products/checkr/reviews) - [CVCheck](https://www.g2.com/products/cvcheck/reviews) - [First Advantage](https://www.g2.com/products/first-advantage/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [JobAdder](https://www.g2.com/products/jobadder/reviews) - [Lever](https://www.g2.com/products/lever/reviews) - [LinkedIn Talent Hub](https://www.g2.com/products/linkedin-talent-hub/reviews) - [MyRecruitment+](https://www.g2.com/products/myrecruitment/reviews) - [Open API Documentation for Confluence](https://www.g2.com/products/open-api-documentation-for-confluence/reviews) - [PageUp](https://www.g2.com/products/pageup/reviews) - [SmartRecruiters](https://www.g2.com/products/smartrecruiters/reviews) - [SnapHire](https://www.g2.com/products/snaphire/reviews) - [Springboard](https://www.g2.com/products/springboard/reviews) - [TAS](https://www.g2.com/products/tas/reviews) - [Ucheck](https://www.g2.com/products/ucheck/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Workday Recruiting](https://www.g2.com/products/workday-recruiting/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Xref Features **Platform Content** - Templates - Automated - Customizable Reports **Performance reviews** - customizable forms - 360 reviews **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Platform Basics** - Optimization - Interoperability - Performance **Feedback** - requesting feedback - continuous feedback - Anonymous Feedback **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates - Customizable Templates **Platform Additional Functionality** - Integrations - Identity verification - Fraud detection - Custom branding - Third-Party Integrations **Data** - Dashboard and Reporting - Historical Analysis - Activity Dashboard **Additional Functionality** - Customizable Templates - Question Library - Self Service Portal - Assessment Management - Skills Assessment - Employee Database - Employee Portal - Generative AI - Email Reminders - Rater Selection - Appraisal History - Survey/Poll Management - Customizable Branding - Employee Profiles - Performance Management - Customizable Questions - Reminders - Reporting/Analytics - Progress Tracking - AI Copilot - Dashboard - Third-Party Integrations - Self Assessment - Pulse Surveys - Feedback Management - Real-Time Data - Goal Setting/Tracking - Data Import/Export - API - Performance Review Management - Benchmarking - Individual Development Plans **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal - Employee Portal - Surveys & Feedback - Peer-to-Peer Recognition **Platform Data** - Visualization - Security and Compliance - Alerts and Notifications - GDPR Compliant - Real-Time Notifications **Additional Functionality** - Real-Time Reporting - Customizable Branding - Rewards Program - Reporting/Analytics - Learning & Development - Social Engagement - Chat/Messaging - Customizable Questions - Customizable Reports - Commenting/Notes - Engagement Tracking - Generative AI - Employee Profiles - Question Library - Gamification - Real-Time Data - Performance Metrics - Scoring - AI Copilot - Offboarding - Visual Analytics - Employee Onboarding - Alerts/Notifications - Employee Database **Additional Functionality** - Status Tracking - Candidate Scoring - Survey Library - Background Screening - Feedback Management - Activity Dashboard - AI Copilot - Reference Request Automation - Reference Checking - Recruitment Management - Reminders - Compliance Management - Applicant Tracking - Email/Online - Workflow Management - Reporting & Statistics - Reporting/Analytics - Generative AI - Data Import/Export - API - Referral Tracking - Self Service Portal - Survey Builder - Mobile Access - Email Reminders - Bulk Reference Request **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations ## Top Xref Alternatives - [VICTIG Background Checks](https://www.g2.com/products/victig-background-checks/reviews) - 4.7/5.0 (507 reviews) - [HiPeople](https://www.g2.com/products/hipeople/reviews) - 4.6/5.0 (440 reviews) - [Checkr](https://www.g2.com/products/checkr/reviews) - 4.5/5.0 (444 reviews)