BS
Bhavik S.
Security Technician
Small-Business (50 or fewer emp.)
"Best VMS in the industry"
5/5
What do you like best about XProtect?

The best thing about the XProtect is how easily it can integrate wide range of cameras and NVR on server with Auto Detec feature. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

Some of the Dahua cameras are not easily added using ONVIF conformant driver and had to use Universal Drivers which limits the camera features Review collected by and hosted on G2.com.

Response from Stephanie Bæk of XProtect
Edit edit

We appreciate your feedback and are glad to hear that XProtect is helping you efficiently manage your site's security cameras through the Smart Client. We're sorry to hear of the inconvenience of adding Dahua cameras and will continue to work on improving compatibility.

DS
David S.
CFO
Small-Business (50 or fewer emp.)
"Robust"
4/5
What do you like best about XProtect?

The reliablity of the software and hardware is top tier. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

When upgrading the server seems to take longer then needed. Review collected by and hosted on G2.com.

Response from Nicole Barth of XProtect
Edit edit

Thank you for your feedback! We're glad to hear that our software and hardware reliability meet your expectations. We apologize for any inconvenience caused by the longer server upgrade process and are continuously working to enhance the efficiency of this procedure.

Brooks W.
BW
Brooks W.
Vice President of Technology
Mid-Market (51-1000 emp.)
"Robust and highly scalable"
4/5
What do you like best about XProtect?

Integrates with a wide range of third-party hardware and software, including cameras, access control systems, and analytics tools. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

Interface is a bit dated and newer video export formats such as h.265 would be helpful. Review collected by and hosted on G2.com.

Response from Stephanie Bæk of XProtect
Edit edit

We're happy that you appreciate the wide range of third-party integrations with Milestone XProtect, and we are continuously working on improving our software to meet the evolving needs of our customers.

Verified User in Banking
AB
Verified User in Banking
Enterprise (> 1000 emp.)
"Great VMS application with open platorm capabilities"
5/5
What do you like best about XProtect?

1. Scalability

2. Integration Capabilities

3. User-Friendly Interface

4. Reliability and Performance

5. Community and Support Review collected by and hosted on G2.com.

What do you dislike about XProtect?

1. Complex Setup for Large Installations

2. Learning Curve for Advanced Features Review collected by and hosted on G2.com.

ER
Eric R.
IT Manager, Operations
Mid-Market (51-1000 emp.)
"IT Manager, Operations"
5/5
What do you like best about XProtect?

Central management, granular security, great support, daily use and stability are great too. It's also easy for our users. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

Wish we could update firmware through milestone that would then tell us if we need to update our driver packs. Review collected by and hosted on G2.com.

Response from Nicole Barth of XProtect
Edit edit

Thank you for sharing your positive experiences with Milestone XProtect, including its ease of use and stability. We understand the importance of firmware updates and will pass along your suggestion for integrating this feature into our system.

TD
Tran D.
Technical Presales
Mid-Market (51-1000 emp.)
"Trust review"
4/5
What do you like best about XProtect?

provides data-driven video technology that protects people and property Review collected by and hosted on G2.com.

What do you dislike about XProtect?

Very power hungry, even the client. Hard to find drivers for camera and tricky to install them Review collected by and hosted on G2.com.

Response from Nicole Barth of XProtect
Edit edit

Thank you for sharing your thoughts with us. We're pleased to hear your positive feedback about our data-driven video technology and find the camera tiling views beneficial. We understand your concerns about power consumption. Your feedback is important to us, and we will use it to improve our products and services.

SO
Steve O.
Mid-Market (51-1000 emp.)
"Great product with fantastic support!"
5/5
What do you like best about XProtect?

Milestone has one of, if not the best support infrastuctures in place. We've worked with other VMS vendors in the past and none can come close to providing the level of technical support they do. If you have an issue, they will not stop until it's resolved in a timely fashion. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

It has a higher price point than some other products but their service justifies this cost IMO. Review collected by and hosted on G2.com.

Response from Stephanie Bæk of XProtect
Edit edit

Thank you for your feedback. We're thrilled to hear that you are satisfied with our support services, as our team is dedicated to delivering exceptional service and value to our customers.

BW
Ben W.
Mid-Market (51-1000 emp.)
"Practical solutions to complex security needs."
5/5
What do you like best about XProtect?

The best feature of milestone is its capability to integrate with a vast number of different products. In addition the security professionals I have worked with at Milestone are very knowledgable about their product. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

Some of the in house analytics are great, but Milestones ability to integrate to other 3rd parties makes up for that. Review collected by and hosted on G2.com.

Response from Stephanie Bæk of XProtect
Edit edit

Thank you for your feedback! We appreciate your positive comments about the integration capability of Milestone XProtect and the expertise of our security professionals. It's great to hear that it has been beneficial in simplifying your security program and testing analytics.

Verified User in Financial Services
AF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Evaluation of Milestone with SPC and Alcéa Plugins in POC"
4/5
What do you like best about XProtect?

Opening to multiple third-party solutions Review collected by and hosted on G2.com.

What do you dislike about XProtect?

Complexity of flows to open on Firewalls Review collected by and hosted on G2.com.

Response from Nicole Barth of XProtect
Edit edit

It's great to hear that Milestone XProtect has helped you in opening up and removing proprietary systems. We're committed to providing flexible and efficient solutions for our customers.

Verified User in Higher Education
AH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Powerful and easy to configure open protocol product"
4/5
What do you like best about XProtect?

We've been using Milestone now for a number of years from back when it was Xprotect professional and now run expert and our main reason for moving was its a truly open camera system and we can use any vendor we choose for cameras. Coming from previous closed protocol systems with camera lock-in and older analogue systems its been a breath of fresh air and it means we can easily move to whichever vendor has the latest and greatest camera tech.

Installation is pretty simple and straightforward and a server can be built and running in a day depending on your estate size. Now the disk tiering has gone its also a lot easier to manage storage and the long term low framerate option is great for squeezing the best out of limited disk space.

We also use the free 5-camera version for little clusters of research cameras. Really handy for setting up quick little networks for specific tasks.

I'd also mention the gpu encode/decode support has really helped in the later versions. I'd love to see AMD and ARC support instead of just Nvidia, but this has allowed us to run an entire videowall from one PC with a couple of relatively low spec Nvidia cards. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

Support of late has been problematic. We used to be able to log calls on the milestone portal, but now you have to go via a partner and our partner is not very responsive. Being able to log directly was a major benefit that saves time and a lot of hassle.

Migration to new hardware is getting better, but its still not great the backups from the system will only restore to the same hardware. I'd like to be able to replace the server and do a restore.

It would also be good to have some more intelligence/AI/ML etc. Back when we first started using milestone it was cutting edge, but we are seeing features on-camera on our latest models that can do a lot of things we wish Milestone could. Review collected by and hosted on G2.com.

Response from Stephanie Bæk of XProtect
Edit edit

We are pleased to hear that Milestone XProtect's open protocol has provided you with the flexibility to use any camera vendor and easily manage storage. We apologize for the challenges you've faced with support and migration. Your feedback on adding more advanced features and expanding GPU support is important to us and will be considered for future enhancements.