RS
Ryan S.
Level 3 NOC Technician/System Admistrator
Small-Business (50 or fewer emp.)
"Reliable Video Management with Room for Improvement"
4.5/5
What do you like best about XProtect?

Milestone XProtect accommodates our needs well when it comes to scalability and customizability. The platform provides a robust video management system with extensive support for cameras and seamless integration with third-party tools. It enables easy provisioning and management of cameras while also incorporating a number of powerful tools such as being able to easily implement custom rules to tailor to our specific requirements. The user interface makes monitoring and retrieving footage efficient, even in large deployments. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

We've encountered some issues with the 'Add Hardware' feature of the Management Client, which has been documented by some other users online. We received prompt and personalised support from Milestone for this issue, and to their credit they were able to work with us for a workaround, however this issue has re-occurred so it does raise potential concerns about the long-term reliability of some features.

Resource usage on the Smart Clients can also become very high, even on more powerful systems which meet or exceed the requirements recommended/outlined by Milestone, so optimizing camera settings/streams is crucial, especially more-so with larger deployments. Review collected by and hosted on G2.com.

Response from Angela Murphy of XProtect

Thank you so much for the detailed review, Ryan. Very happy to hear that the overall experience with XProtect has been positive. I also appreciate the constructive feedback. There can indeed be a bit of a trade-off that comes with supporting so many types of security devices. Even when XProtect correctly identifies the camera model you're trying to add, a mismatch in configuration (e.g., streaming settings) can still prevent a successful connection. I've linked to our supported devices page in case anyone reading this is curious about which cameras/device models are supported. Regarding resource usage on the Smart Client, this can also be a bit of a trade-off situation. For example, adaptive streaming can take some of the heat off the client side, but that means more demands on the server side. I hope our support team has been able to help find a solution that meets your priorities. Thanks again.

See how XProtect improved
Verified User in Security and Investigations
CS
Verified User in Security and Investigations
Enterprise (> 1000 emp.)
"Easy to use and broad compatibility"
4/5
What do you like best about XProtect?

Many different devices supported and fairly easy to use for people how are used to navigate in a windows environment. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

A downside is the cancellation of essential+. I just it allot to let customers test the system. I liked that i had basically full functionality. I was also a nice tool to use to teach new colleagues about the system. Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Effortless Smart Client Operation"
4.5/5
What do you like best about XProtect?

Simplistic operation in the smart client Review collected by and hosted on G2.com.

What do you dislike about XProtect?

Cost of licensing and Care ongoing, dependent on Windows OS Review collected by and hosted on G2.com.

AK
Athanasios K.
Senior Technician/Project Manager
Small-Business (50 or fewer emp.)
"Excellent Integration with CCTV Systems"
5/5
What do you like best about XProtect?

Good integration with most brands of CCTV and integration via plugins. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

The smartphone app and management console need to be modernised. Review collected by and hosted on G2.com.

LH
Lina H.
Process Analyst
Enterprise (> 1000 emp.)
"Enterprise grade surveillance with excellent flexibility."
4/5
What do you like best about XProtect?

Our team deployed Milestone XProject in a manufacturing facility to monitor production area, warehouses and office security. Milestone XProject is a scalable and high resolution video management system that could integrate with other existing security infrastructure. Once it is configured, it's dashboard made it easy for security personal to view multiple camera feeds, replay footage and access analytics very quickly. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

We faced a challenge with the camera network bandwidth optimisation. Milestone's customer support provided in-depth guidance on adjusting streaming settings to balance quality and usage, which resolved our issue. Review collected by and hosted on G2.com.

Response from Angela Murphy of XProtect

Thank you for taking the time to leave a review, Lina. Glad to hear that our support team could help optimize streaming settings to your needs.

Graham B.
GB
Graham B.
Supervisor Health & Safety Services Security
Mid-Market (51-1000 emp.)
"Milestone Review"
5/5
What do you like best about XProtect?

Great video compression simple to use. Smooth video on live and playback. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

Management software side needs searchable parameters. This will help when you have large lists of users and cameras. Review collected by and hosted on G2.com.

Response from Angela Murphy of XProtect

Many thanks for taking the time to leave a review, Graham. Appreciate the feedback on the Management Client. We'll be in touch about any related improvements.

james B.
JB
james B.
IT Manager
Mid-Market (51-1000 emp.)
"Milestone experience"
4.5/5
What do you like best about XProtect?

When I contacted them for support, they responded quickly and were very helpful. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

At the moment i haven't encountered one with the times i have used them Review collected by and hosted on G2.com.

Response from Angela Murphy of XProtect

Many thanks for the review, James! Glad to hear you've had a positive experience with our support team.

OD
Olivia D.
Chief Information Officer
Enterprise (> 1000 emp.)
"Reliable video management but initial setup takes time."
5/5
What do you like best about XProtect?

1. Milestone XProtect has the ability to view life feeds from multiple buildings in real time.

2. Features like motion detection, facial recognition and automated alerts help us respond faster to incidents.

3. For authorised personal access we could setup roll based access for different teams.

4. Milestone's customer support team was very helpful when I personally connected with them for an issue with configuration of PTZ cameras. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

1. If you are running high resolution cameras, it required significant server and storage capacity which can lead to additional investment in infrastructure.

2. The initial setup was complex. Review collected by and hosted on G2.com.

Response from Angela Murphy of XProtect

Thank you so much for taking the time to leave a detailed review, Olivia. Appreciate the constructive feedback. Not sure if any particular part of the setup was more complex than another. If you'd like to share more details, would be great to know if there are areas we could be better at explaining.

Bijay M.
BM
Bijay M.
Executive IT
Enterprise (> 1000 emp.)
"Best VMS in my knowledge last 10 year we have implement in our Organization"
5/5
What do you like best about XProtect?

a) User profile

b) Recording Server with Failover system

c) Camera recognition

d) update patches

etc... others Review collected by and hosted on G2.com.

What do you dislike about XProtect?

a) We not fount through Devices MAC not filtering. Review collected by and hosted on G2.com.

Response from Angela Murphy of XProtect

Thank you so much for your review, Bijay! Did you get ever get support for the MAC address issue?

TC
Timothy C.
SECURITY STAFF MANAGER
Enterprise (> 1000 emp.)
"My experience with Milestone security operations !"
4.5/5
What do you like best about XProtect?

Things that i like very much about Milestone xproject from security point of view are -

1) I liked its reliabitlity and modern features like object detection and search based on artificial intelligence.

2) Its dashboard is user friendly and i find no shortcoming while i work on it and setting up process was made easier by customer support which are well trained and qualified.

3) Our inventories and data room is secured because there is no feed problem .

4) Users can be added with different roles for assigning different level permissions. Review collected by and hosted on G2.com.

What do you dislike about XProtect?

There is nothing to complaint about from my point of view . I like to see better view on mobile , then it would be better . Review collected by and hosted on G2.com.