--- title: XProtect Reviews meta\_title: 'XProtect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 91 reviews by the users' company size, role or industry to find out how XProtect works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 91 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Artificial Intelligence url: https://www.g2.com/categories/artificial-intelligence --- # XProtect Reviews & Product Details Visit Website Milestone Systems transforms security into competitive advantage with a comprehensive product portfolio consisting of XProtect video management software (VMS), BriefCam video analytics, and Arcules cloud-based video surveillance as a service (VSaaS). With responsible and ethical use of technology as their core value, Milestone empowers industries and people to leverage technology in an ethical and responsible manner and supports their compliance with industry standards such as the GDPR, FIPS 140-2 and the NIST standards for secure software development of XProtect as required by the U.S. Executive Order 14028. Milestone delivers open platform software that seamlessly integrates with third-party security tools meeting the industry need for flexible, adaptable and scalable technology. In addition to security, Milestone’s offerings can optimize business operations with artificial intelligence (AI) and video analytics. Technical support is available in 14 languages around the globe. XProtect, offered in five variants, helps you stay protected and resilient with continual updates and robust cybersecurity; simplify security operations with a single interface that connects all cameras, sensors, analytics and sites; and grow your organization with a VMS that is compatible with over 14,000 cameras and devices. * * * Product Website XProtect Seller [Milestone Systems](https://www.g2.com/sellers/milestone-systems) Discussions [XProtect Community](https://www.g2.com/products/xprotect/discuss) Languages Supported Danish, German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional) Solution Type Best-of-Breed Overview by Stephanie Bæk Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/xprotect/pricing) ## XProtect Integrations (4) What do users say about integrations? Verified by XProtect [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Awiros ](https://www.g2.com/products/awiros/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") IRIS+™ Video Analytics Platform ](https://www.g2.com/products/iris-video-analytics-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Unison ](https://www.g2.com/products/unison/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Wisenet ](https://www.g2.com/products/adapt-it-wisenet/reviews) Show More BS Bhavik S. Security Technician Small-Business (50 or fewer emp.) 7/21/2024 "Best VMS in the industry" 5/5 What do you like best about XProtect? The best thing about the XProtect is how easily it can integrate wide range of cameras and NVR on server with Auto Detec feature. Review collected by and hosted on G2.com. What do you dislike about XProtect? Some of the Dahua cameras are not easily added using ONVIF conformant driver and had to use Universal Drivers which limits the camera features Review collected by and hosted on G2.com. What problems is XProtect solving and how is that benefiting you? Managing a big site with the ease of controlling the cameras through Smart Client Review collected by and hosted on G2.com. Show More Response from Stephanie Bæk of XProtect [Editedit](https://www.g2.com/survey_responses/xprotect-review-9910165/official_response/edit) We appreciate your feedback and are glad to hear that XProtect is helping you efficiently manage your site's security cameras through the Smart Client. We're sorry to hear of the inconvenience of adding Dahua cameras and will continue to work on improving compatibility. Current UserValidated ReviewerIncentivizedSource: Seller invite DS David S. CFO Small-Business (50 or fewer emp.) 8/28/2024 "Robust" 4/5 What do you like best about XProtect? The reliablity of the software and hardware is top tier. Review collected by and hosted on G2.com. What do you dislike about XProtect? When upgrading the server seems to take longer then needed. Review collected by and hosted on G2.com. What problems is XProtect solving and how is that benefiting you? Having my staff be able to quicky review cameras and customize views to help with monitoring. Review collected by and hosted on G2.com. Show More Response from Nicole Barth of XProtect [Editedit](https://www.g2.com/survey_responses/xprotect-review-10062791/official_response/edit) Thank you for your feedback! We're glad to hear that our software and hardware reliability meet your expectations. We apologize for any inconvenience caused by the longer server upgrade process and are continuously working to enhance the efficiency of this procedure. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Brooks W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brooks W.") BW Brooks W. Vice President of Technology Mid-Market (51-1000 emp.) 7/24/2024 "Robust and highly scalable" 4/5 What do you like best about XProtect? Integrates with a wide range of third-party hardware and software, including cameras, access control systems, and analytics tools. Review collected by and hosted on G2.com. What do you dislike about XProtect? Interface is a bit dated and newer video export formats such as h.265 would be helpful. Review collected by and hosted on G2.com. What problems is XProtect solving and how is that benefiting you? Monitorig of our 200 plus secuirty cameras. Review collected by and hosted on G2.com. Show More Response from Stephanie Bæk of XProtect [Editedit](https://www.g2.com/survey_responses/xprotect-review-9920468/official_response/edit) We're happy that you appreciate the wide range of third-party integrations with Milestone XProtect, and we are continuously working on improving our software to meet the evolving needs of our customers. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 12/18/2024 "Great VMS application with open platorm capabilities" 5/5 What do you like best about XProtect? 1. Scalability 2. Integration Capabilities 3. User-Friendly Interface 4. Reliability and Performance 5. Community and Support Review collected by and hosted on G2.com. What do you dislike about XProtect? 1. Complex Setup for Large Installations 2. Learning Curve for Advanced Features Review collected by and hosted on G2.com. What problems is XProtect solving and how is that benefiting you? 1. Centralized Video Surveillance Management 2. Scalability Challenges 3. Limited Integration Across Systems Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ER Eric R. IT Manager, Operations Mid-Market (51-1000 emp.) 9/18/2024 "IT Manager, Operations" 5/5 What do you like best about XProtect? Central management, granular security, great support, daily use and stability are great too. It's also easy for our users. Review collected by and hosted on G2.com. What do you dislike about XProtect? Wish we could update firmware through milestone that would then tell us if we need to update our driver packs. Review collected by and hosted on G2.com. What problems is XProtect solving and how is that benefiting you? We run everything from jail survelance to building security. Review collected by and hosted on G2.com. Show More Response from Nicole Barth of XProtect [Editedit](https://www.g2.com/survey_responses/xprotect-review-10273355/official_response/edit) Thank you for sharing your positive experiences with Milestone XProtect, including its ease of use and stability. We understand the importance of firmware updates and will pass along your suggestion for integrating this feature into our system. Validated ReviewerIncentivizedSource: Seller invite TD Tran D. Technical Presales Mid-Market (51-1000 emp.) 9/24/2024 "Trust review" 4/5 What do you like best about XProtect? provides data-driven video technology that protects people and property Review collected by and hosted on G2.com. What do you dislike about XProtect? Very power hungry, even the client. Hard to find drivers for camera and tricky to install them Review collected by and hosted on G2.com. What problems is XProtect solving and how is that benefiting you? Nice client, efficient way of tiling camera views. Single sign-on with Active Directory works well Review collected by and hosted on G2.com. Show More Response from Nicole Barth of XProtect [Editedit](https://www.g2.com/survey_responses/xprotect-review-10302086/official_response/edit) Thank you for sharing your thoughts with us. We're pleased to hear your positive feedback about our data-driven video technology and find the camera tiling views beneficial. We understand your concerns about power consumption. Your feedback is important to us, and we will use it to improve our products and services. Validated ReviewerIncentivizedSource: Seller invite SO Steve O. Mid-Market (51-1000 emp.) 3/6/2024 "Great product with fantastic support!" 5/5 What do you like best about XProtect? Milestone has one of, if not the best support infrastuctures in place. We've worked with other VMS vendors in the past and none can come close to providing the level of technical support they do. If you have an issue, they will not stop until it's resolved in a timely fashion. Review collected by and hosted on G2.com. What do you dislike about XProtect? It has a higher price point than some other products but their service justifies this cost IMO. Review collected by and hosted on G2.com. What problems is XProtect solving and how is that benefiting you? We are having an issue adopting a camera tha is in the supported list. We verified the device packs and firmware are correct/supported Review collected by and hosted on G2.com. Show More Response from Stephanie Bæk of XProtect [Editedit](https://www.g2.com/survey_responses/xprotect-review-9391898/official_response/edit) Thank you for your feedback. We're thrilled to hear that you are satisfied with our support services, as our team is dedicated to delivering exceptional service and value to our customers. Current UserValidated ReviewerIncentivizedSource: Seller invite BW Ben W. Mid-Market (51-1000 emp.) 1/17/2024 "Practical solutions to complex security needs." 5/5 What do you like best about XProtect? The best feature of milestone is its capability to integrate with a vast number of different products. In addition the security professionals I have worked with at Milestone are very knowledgable about their product. Review collected by and hosted on G2.com. What do you dislike about XProtect? Some of the in house analytics are great, but Milestones ability to integrate to other 3rd parties makes up for that. Review collected by and hosted on G2.com. What problems is XProtect solving and how is that benefiting you? Milestone is the backbone of our security program. We are using it to simplify the workflow for the security officers and standardize responses to incidents/issues that arise. The alarm manager has been of great benefit in testing of analytics both in Milestone, 3rd party integrations and on the edge. Review collected by and hosted on G2.com. Show More Response from Stephanie Bæk of XProtect [Editedit](https://www.g2.com/survey_responses/xprotect-review-9121607/official_response/edit) Thank you for your feedback! We appreciate your positive comments about the integration capability of Milestone XProtect and the expertise of our security professionals. It's great to hear that it has been beneficial in simplifying your security program and testing analytics. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 9/18/2024 "Evaluation of Milestone with SPC and Alcéa Plugins in POC" 4/5 What do you like best about XProtect? Opening to multiple third-party solutions Review collected by and hosted on G2.com. What do you dislike about XProtect? Complexity of flows to open on Firewalls Review collected by and hosted on G2.com. What problems is XProtect solving and how is that benefiting you? Opening and deletion of proprietary system Review collected by and hosted on G2.com. Show More Response from Nicole Barth of XProtect [Editedit](https://www.g2.com/survey_responses/xprotect-review-10270108/official_response/edit) It's great to hear that Milestone XProtect has helped you in opening up and removing proprietary systems. We're committed to providing flexible and efficient solutions for our customers. Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 12/20/2023 "Powerful and easy to configure open protocol product" 4/5 What do you like best about XProtect? We've been using Milestone now for a number of years from back when it was Xprotect professional and now run expert and our main reason for moving was its a truly open camera system and we can use any vendor we choose for cameras. Coming from previous closed protocol systems with camera lock-in and older analogue systems its been a breath of fresh air and it means we can easily move to whichever vendor has the latest and greatest camera tech. Installation is pretty simple and straightforward and a server can be built and running in a day depending on your estate size. Now the disk tiering has gone its also a lot easier to manage storage and the long term low framerate option is great for squeezing the best out of limited disk space. We also use the free 5-camera version for little clusters of research cameras. Really handy for setting up quick little networks for specific tasks. I'd also mention the gpu encode/decode support has really helped in the later versions. I'd love to see AMD and ARC support instead of just Nvidia, but this has allowed us to run an entire videowall from one PC with a couple of relatively low spec Nvidia cards. Review collected by and hosted on G2.com. What do you dislike about XProtect? Support of late has been problematic. We used to be able to log calls on the milestone portal, but now you have to go via a partner and our partner is not very responsive. Being able to log directly was a major benefit that saves time and a lot of hassle. Migration to new hardware is getting better, but its still not great the backups from the system will only restore to the same hardware. I'd like to be able to replace the server and do a restore. It would also be good to have some more intelligence/AI/ML etc. Back when we first started using milestone it was cutting edge, but we are seeing features on-camera on our latest models that can do a lot of things we wish Milestone could. Review collected by and hosted on G2.com. What problems is XProtect solving and how is that benefiting you? Open protocol camera use so we can use any hardware and we can utilise our own datacentre server infrastructure. Review collected by and hosted on G2.com. Show More Response from Stephanie Bæk of XProtect [Editedit](https://www.g2.com/survey_responses/xprotect-review-9041546/official_response/edit) We are pleased to hear that Milestone XProtect's open protocol has provided you with the flexibility to use any camera vendor and easily manage storage. We apologize for the challenges you've faced with support and migration. Your feedback on adding more advanced features and expanding GPU support is important to us and will be considered for future enhancements. Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about XProtect? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about XProtect ](https://www.g2.com/products/xprotect/discussions/new) GU Guest User • Last activity over 2 years ago What is XProtect Essential used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-xprotect-essential-used-for) [ View all Discussions ](https://www.g2.com/products/xprotect/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 11 months ### Average Discount 12% [ View More Pricing Information ](https://www.g2.com/products/xprotect/pricing) XProtect Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d9aaa1fe955487c6ff945fce46809a02/blue-iris.png "Product Avatar Image") Blue Iris 4.4/5(18) [ Compare Now ](https://www.g2.com/compare/blue-iris-vs-xprotect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a8aa3efa29a297d567e4e187576f0a19/hikvision-ivms-5200.png "Product Avatar Image") Hikvision iVMS-5200 3.8/5(18) [ Compare Now ](https://www.g2.com/compare/hikvision-ivms-5200-vs-xprotect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_388819a10185235594713b7c19ade75c/verkada.png "Product Avatar Image") Verkada 4.7/5(141) [ Compare Now ](https://www.g2.com/compare/verkada-vs-xprotect) ##### ##### XProtect Features Setup Turnkey Compatibility Integrations Video Intelligence AI-Based Search Object Detection Workflow Access Storage Alerts Video Access [ View More Features ](https://www.g2.com/products/xprotect/features) ## Top-Rated Alternatives [ ![Blue Iris](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Blue Iris") Blue Iris 4.4/5(18) ](https://www.g2.com/products/blue-iris/reviews) [ ![Rhombus](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rhombus") Rhombus 4.6/5(610) ](https://www.g2.com/products/rhombus-systems/reviews) [ ![Verkada](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Verkada") Verkada 4.7/5(141) ](https://www.g2.com/products/verkada/reviews) [ View All Alternatives ](https://www.g2.com/products/xprotect/competitors/alternatives) ##### Categories on G2 [Video Surveillance](https://www.g2.com/categories/video-surveillance) ##### Explore More [What VR collaboration platform data privacy and security features matter most for enterprise team communication?](https://www.g2.com/discussions/what-vr-collaboration-platform-data-privacy-and-security-features-matter-most-for-enterprise-team-communication)[Which WYSIWYG editor platforms have the most reliable track records avoiding user experience and rendering issues?](https://www.g2.com/discussions/which-wysiwyg-editor-platforms-have-the-most-reliable-track-records-avoiding-user-experience-and-rendering-issues)[Best biometric authentication software for mobile apps](https://www.g2.com/discussions/best-biometric-authentication-software-for-mobile-apps) [What is the leading social media manager app for companies?](https://www.g2.com/discussions/what-is-the-leading-social-media-manager-app-for-companies)[How can teams share dashboards and insights from Alteryx with stakeholders who don’t have a platform license?](https://www.g2.com/discussions/how-can-teams-share-dashboards-and-insights-from-alteryx-with-stakeholders-who-don-t-have-a-platform-license)[Pros and Cons Details](https://www.g2.com/products/xprotect/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)