--- title: XProtect Reviews meta\_title: 'XProtect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 91 reviews by the users' company size, role or industry to find out how XProtect works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 91 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Artificial Intelligence url: https://www.g2.com/categories/artificial-intelligence --- # XProtect Reviews & Product Details Visit Website Milestone Systems transforms security into competitive advantage with a comprehensive product portfolio consisting of XProtect video management software (VMS), BriefCam video analytics, and Arcules cloud-based video surveillance as a service (VSaaS). With responsible and ethical use of technology as their core value, Milestone empowers industries and people to leverage technology in an ethical and responsible manner and supports their compliance with industry standards such as the GDPR, FIPS 140-2 and the NIST standards for secure software development of XProtect as required by the U.S. Executive Order 14028. Milestone delivers open platform software that seamlessly integrates with third-party security tools meeting the industry need for flexible, adaptable and scalable technology. In addition to security, Milestone’s offerings can optimize business operations with artificial intelligence (AI) and video analytics. Technical support is available in 14 languages around the globe. XProtect, offered in five variants, helps you stay protected and resilient with continual updates and robust cybersecurity; simplify security operations with a single interface that connects all cameras, sensors, analytics and sites; and grow your organization with a VMS that is compatible with over 14,000 cameras and devices. * * * Product Website XProtect Seller [Milestone Systems](https://www.g2.com/sellers/milestone-systems) Discussions [XProtect Community](https://www.g2.com/products/xprotect/discuss) Languages Supported Danish, German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional) Solution Type Best-of-Breed Overview by Stephanie Bæk Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/xprotect/pricing) ## XProtect Integrations (4) What do users say about integrations? Verified by XProtect [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Awiros ](https://www.g2.com/products/awiros/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") IRIS+™ Video Analytics Platform ](https://www.g2.com/products/iris-video-analytics-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Unison ](https://www.g2.com/products/unison/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Wisenet ](https://www.g2.com/products/adapt-it-wisenet/reviews) Show More ![Sajimon P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sajimon P.") SP Sajimon P. Cluster security manager Mid-Market (51-1000 emp.) 4/30/2025 "Great Product" 4.5/5 What do you like best about XProtect? Reliability of the software and security features and constant upgrade in line with Tech advancements. Review collected by and hosted on G2.com. What do you dislike about XProtect? Slow uploading speed and the charges involved for care packs which on higher side. Review collected by and hosted on G2.com. What problems is XProtect solving and how is that benefiting you? Aiding in investigating security incidents and the analytical features increase the speed of resolving guest complaints. Review collected by and hosted on G2.com. Show More Response from Angela Murphy of XProtect [Editedit](https://www.g2.com/survey_responses/xprotect-review-11103145/official_response/edit) Thank you so much for your review, Sajimon. Have you been in touch with our tech support team regarding the upload speed? Validated ReviewerIncentivizedSource: Seller invite CK Cindy K. Functional Application Manager Enterprise (\> 1000 emp.) 9/19/2024 "Fantastic Security Solution – Highly Recommended!" 4.5/5 What do you like best about XProtect? We've been using Milestone 24/7, and it has exceeded all my expectations! The applicatie provides a seamless, user-friendly experience while offering powerful and comprehensive security features. The camera integration is flawless, and I can easily monitor multiple locations in real-time from anywhere. One of the standout features for me is the customizable notifications. I receive instant alerts whenever there’s unusual activity, which gives me peace of mind. The video quality is top-notch, and the ability to playback recorded footage is incredibly intuitive. I also appreciate how smoothly it operates across different devices, including both desktop and mobile platforms. Milestone’s security is second to none, offering robust encryption and reliable data protection, so I never have to worry about privacy breaches. The app's performance has been consistently smooth with no downtime, and the customer support team is responsive and helpful whenever needed. Overall, Milestone is a fantastic, professional-grade solution for anyone serious about security. Highly recommended for both home and business use! Review collected by and hosted on G2.com. What do you dislike about XProtect? One minor point is that there is a bit of a learning curve to fully utilize all of the advanced features. While the basics are easy to grasp, it took me some time to get familiar with the more sophisticated settings and options. However, once you get the hang of it, the possibilities are impressive! Review collected by and hosted on G2.com. What problems is XProtect solving and how is that benefiting you? Milestone plays a crucial role in ensuring the security of our hospital, not only by safeguarding the facility but also by directly contributing to patient safety. Milestone allows for real-time surveillance of key areas, ensuring that any potential security threats are identified and addressed promptly. What truly stands out is how this system also supports patient safety. By monitoring patient rooms, common areas, and entrances, Milestone helps staff respond swiftly to emergencies, prevent unauthorized access, and maintain a safe, controlled environment. This added layer of surveillance aids in minimizing risks while ensuring that both staff and patients feel secure at all times. Review collected by and hosted on G2.com. Show More Response from Nicole Barth of XProtect [Editedit](https://www.g2.com/survey_responses/xprotect-review-10278038/official_response/edit) Thank you for your review of Milestone XProtect! We're thrilled to hear that our security solution has exceeded your expectations and that you find it user-friendly with powerful features. We appreciate your feedback on the learning curve for advanced features and will take this into consideration for future improvements. It's fantastic to hear how Milestone is benefiting your hospital by enhancing security and contributing to patient safety. We're committed to providing top-notch security solutions and excellent customer support. If you ever need assistance with any advanced features or have any questions, please don't hesitate to reach out. Your satisfaction and security are our top priorities. Thank you for choosing Milestone XProtect! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 9/18/2024 "Preferred camera system after being an integrating for years and now end users with +3500 cameras" 5/5 What do you like best about XProtect? It's robust but easy to navigate, it has a plethora or permissions to create a very complex system segmented over a large organization by department. Almost anything can be done with Rules if you take the time to figure it out. I worked as an integrator for years installing Genetec, Milestone, Avigilon, Lenel video, etc, and as am end user now I still stick with Milestone for the forseeable future. I used Milestone every single day, full-time at work and running my home security system at home. Customer service is always available and eager to remote in and dive into whatever issue we may be having. Implementation is not too bad compared to some other camera or access control system, everything can be ran from one server if the system is small or the computer is robust enough. It's an open platform so is compatible with almost everything under the sun, integration into Lenel is not only supported but encourage. Review collected by and hosted on G2.com. What do you dislike about XProtect? Downsides minor in my opinion, there are a few things I wish were available, such as a feature similar to "area access manager" in say Lenel that would allow a department to add user to their view groups but only their view groups. There are some features that would be easy to implement that I believe may be held out of updates because they are offered by a paid third party service (Boring Labs). There needs to be a way to easily run a report showing your cameras and how much storage they are consuming, features like that are heavily used as selling points for Boring Labs but realistically could just be included in Milestone. The view creation in Smart Client is fine, but customization is limited more than some competitors. Smart Wall is an option, but moving a major system from Avigilon to Milestone really highlighted the low variation in preset Milestone views compared to what was in place previously. Review collected by and hosted on G2.com. What problems is XProtect solving and how is that benefiting you? We have thousands of cameras across dozens and dozens of buildings, without Milestone and the views that have been created within it, it would be total chaos for an officer or dispatch to try to find a camera. Review collected by and hosted on G2.com. Show More Response from Nicole Barth of XProtect [Editedit](https://www.g2.com/survey_responses/xprotect-review-10272646/official_response/edit) Thank you for sharing your detailed feedback on your experience with Milestone XProtect. We're thrilled to hear that you find our system robust, easy to navigate, and versatile for creating complex setups across large organizations. We appreciate your loyalty as a long-time user and your positive comments about our customer service team. Your suggestions for improvements are valuable to us, and we will certainly take them into consideration for future updates. Current UserValidated ReviewerIncentivizedSource: Seller invite RB Ryan B. Chief security head Mid-Market (51-1000 emp.) 11/24/2024 "Breakthrough and reliable security management system !!" 4.5/5 What do you like best about XProtect? From my experience i find Milestone very very comfortable and reliable to use for our company security system. I never faced any data loss in my working ever and its ai & analytics is just best. I had totally good experience between usability and efficiency. Review collected by and hosted on G2.com. What do you dislike about XProtect? I have nothing to complaint about in my personal experience and have talked with team they dont have any issue either in current working. Review collected by and hosted on G2.com. What problems is XProtect solving and how is that benefiting you? Very delightful experience with Milestone Xproject in company. We have required very tight security for our servers room there milestone played great role we never faced any issue related to security and it has super advance features like object detection , workflow mangaement in our security team. Review collected by and hosted on G2.com. Show More Response from Nicole Barth of XProtect [Editedit](https://www.g2.com/survey_responses/xprotect-review-10558206/official_response/edit) Thank you for sharing your positive experience! We are glad to hear that you find XProtect easy to use, reliable, and efficient. Validated ReviewerIncentivizedSource: Seller invite PF Peter F. Service Engineer Enterprise (\> 1000 emp.) 1/31/2025 "Very solid system, many options if you know how" 4/5 What do you like best about XProtect? Almost endless possibilities to set up exactly what you need. Very solid and nice layout in Smart Client. Review collected by and hosted on G2.com. What do you dislike about XProtect? Cumbersome procedure to update to latest software. Layout in the management client can be difficult to navigate. Old layout. Review collected by and hosted on G2.com. What problems is XProtect solving and how is that benefiting you? stable 24/7 monitoring. Very few outages and problems. Review collected by and hosted on G2.com. Show More Response from Angela Murphy of XProtect [Editedit](https://www.g2.com/survey_responses/xprotect-review-10785794/official_response/edit) Thank you for taking the time to leave a review, Peter! Appreciate your feedback about the update process. I'm dropping a link to our eLearning module about updating just in case it's helpful. The module is an interactive click-through format; we're working on getting the same steps outlined in video format for YouTube. Watch this space. Thanks again. [See how XProtect improved](https://learn.milestonesys.com/courses/487908/) Current UserValidated ReviewerIncentivizedSource: Seller invite HE Hudson E. Administration Head Mid-Market (51-1000 emp.) 12/4/2024 "Z+ security with Milestone XProtect !" 4.5/5 What do you like best about XProtect? It is our number 1 paltform we look to meet our security configuration need in office. We required a simple to use tool that has advance real time live feeding in that milestone works best for us. It is very reliable and highly scalable if required to enhance the business. Review collected by and hosted on G2.com. What do you dislike about XProtect? It can be high in budget range for small business but feature wise its truley a good deal. Review collected by and hosted on G2.com. What problems is XProtect solving and how is that benefiting you? Milestone XProtect is very advance in managing security standards in company for securing the office . It provides a all in one control system from one space which help reducing times and efforts and also helped us in scaling the setup when required. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite CM Carl M. ELV Systems Administrator Mid-Market (51-1000 emp.) 8/8/2024 "Service excellence" 5/5 What do you like best about XProtect? The knowledge base - it helps us a lot during trouble shooting. Effiency when raising a case on the portal dashboard. System smooth operation and integrity Review collected by and hosted on G2.com. What do you dislike about XProtect? The management client may require some upgrades mostly in the configuration reports. for example: cannot extract cameras per server Roles are very difficult to explain/understand - lots of pages are extracted. If I need to send a report who has access to playback or export, the report is infinite without the possibility to filter in excel. Review collected by and hosted on G2.com. What problems is XProtect solving and how is that benefiting you? Since i'm not in the security department - I only focus on the system operation and health. However, for our security department, they use it in most of the incidents and being very simple to search and export, makes it easier to solve issues. Review collected by and hosted on G2.com. Show More Response from Stephanie Bæk of XProtect [Editedit](https://www.g2.com/survey_responses/xprotect-review-9977029/official_response/edit) We're pleased to hear that our system's smooth operation and integrity are benefiting your organization. We will take your feedback on the Management Client configuration reports into account for future enhancements. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Humberto C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Humberto C.") HC Humberto C. Coordinador de Infraestructura TIC Mid-Market (51-1000 emp.) 8/1/2024 "Intelligent Visibility with Milestone Xprotect" 4.5/5 What do you like best about XProtect? Its ease in tracking and monitoring the organization's surveillance cameras provides an intuitive interface that allows for quicker access to the visibility of any important camera for the organization, as well as ease of customization and effective support from its engineers. Review collected by and hosted on G2.com. What do you dislike about XProtect? There are very few things that I don't see as favorable in Milestone, perhaps its price is not so accessible for some companies. Review collected by and hosted on G2.com. What problems is XProtect solving and how is that benefiting you? Milestone helped us improve the visibility of the recordings and live video from the organization's cameras, but above all, it helped us with the problem of generating videos for the state entities that requested information from us, which was very difficult to search for in the previous tool. Review collected by and hosted on G2.com. Show More Response from Stephanie Bæk of XProtect [Editedit](https://www.g2.com/survey_responses/xprotect-review-9951200/official_response/edit) Thank you for sharing your positive experience with Milestone XProtect. We appreciate your comments on pricing and will continue working to provide competitive options. Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Mohamed M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohamed M.") MM Mohamed M. Senior Network Security Engineer Enterprise (\> 1000 emp.) 8/28/2024 "XProtect review" 5/5 What do you like best about XProtect? User Friendly VMS & Centralized Management Review collected by and hosted on G2.com. What do you dislike about XProtect? Nothing about Milestone XProtect system . Review collected by and hosted on G2.com. What problems is XProtect solving and how is that benefiting you? Centralized Management , i have more about 40 branch Xprotect solve my centralized problems Review collected by and hosted on G2.com. Show More Response from Nicole Barth of XProtect [Editedit](https://www.g2.com/survey_responses/xprotect-review-10061688/official_response/edit) It's great to hear that Milestone XProtect is meeting your needs for centralized management across multiple branches. Thank you for sharing your experience! 4/30/2025 Validated ReviewerIncentivizedSource: Seller invite VS Violet S. Security head Mid-Market (51-1000 emp.) 11/7/2024 "Best video management solution !" 4.5/5 What do you like best about XProtect? I really like its wide integration with multiple ranges of cameras and devices and also it is very customizable as per requirement. I like its simple user interface which makes it easy to track and reacess footage without problem. I mainly want to mention its excellent stability and realiability. Review collected by and hosted on G2.com. What do you dislike about XProtect? With this tool we find no issue in our working time althought customizations can be made more easier. Review collected by and hosted on G2.com. What problems is XProtect solving and how is that benefiting you? Milestone Xproject takes our security surveillance issue in its hand and managed all integrated devices very efficiently. The most required feature is ability to add motion sensor , ai based seaching and analytics reporting which comes very handy in our job. Review collected by and hosted on G2.com. Show More Response from Nicole Barth of XProtect [Editedit](https://www.g2.com/survey_responses/xprotect-review-10475354/official_response/edit) Thank you for your positive feedback! We're glad to hear that you find Milestone XProtect's wide integration, customization, user interface, stability, and reliability beneficial for your security surveillance needs. We appreciate your suggestion for easier customizations and will take that into consideration for future improvements. Validated ReviewerIncentivizedSource: Seller invite ## Questions about XProtect? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about XProtect ](https://www.g2.com/products/xprotect/discussions/new) GU Guest User • Last activity over 2 years ago What is XProtect Essential used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-xprotect-essential-used-for) [ View all Discussions ](https://www.g2.com/products/xprotect/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 11 months ### Average Discount 12% [ View More Pricing Information ](https://www.g2.com/products/xprotect/pricing) XProtect Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d9aaa1fe955487c6ff945fce46809a02/blue-iris.png "Product Avatar Image") Blue Iris 4.4/5(18) [ Compare Now ](https://www.g2.com/compare/blue-iris-vs-xprotect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a8aa3efa29a297d567e4e187576f0a19/hikvision-ivms-5200.png "Product Avatar Image") Hikvision iVMS-5200 3.8/5(18) [ Compare Now ](https://www.g2.com/compare/hikvision-ivms-5200-vs-xprotect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_388819a10185235594713b7c19ade75c/verkada.png "Product Avatar Image") Verkada 4.7/5(141) [ Compare Now ](https://www.g2.com/compare/verkada-vs-xprotect) ##### ##### XProtect Features Setup Turnkey Compatibility Integrations Video Intelligence AI-Based Search Object Detection Workflow Access Storage Alerts Video Access [ View More Features ](https://www.g2.com/products/xprotect/features) ## Top-Rated Alternatives [ ![Blue Iris](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Blue Iris") Blue Iris 4.4/5(18) ](https://www.g2.com/products/blue-iris/reviews) [ ![Rhombus](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rhombus") Rhombus 4.6/5(610) ](https://www.g2.com/products/rhombus-systems/reviews) [ ![Verkada](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Verkada") Verkada 4.7/5(141) ](https://www.g2.com/products/verkada/reviews) [ View All Alternatives ](https://www.g2.com/products/xprotect/competitors/alternatives) ##### Categories on G2 [Video Surveillance](https://www.g2.com/categories/video-surveillance) ##### Explore More [What VR collaboration platform data privacy and security features matter most for enterprise team communication?](https://www.g2.com/discussions/what-vr-collaboration-platform-data-privacy-and-security-features-matter-most-for-enterprise-team-communication)[Which WYSIWYG editor platforms have the most reliable track records avoiding user experience and rendering issues?](https://www.g2.com/discussions/which-wysiwyg-editor-platforms-have-the-most-reliable-track-records-avoiding-user-experience-and-rendering-issues)[Best biometric authentication software for mobile apps](https://www.g2.com/discussions/best-biometric-authentication-software-for-mobile-apps) [What is the leading social media manager app for companies?](https://www.g2.com/discussions/what-is-the-leading-social-media-manager-app-for-companies)[How can teams share dashboards and insights from Alteryx with stakeholders who don’t have a platform license?](https://www.g2.com/discussions/how-can-teams-share-dashboards-and-insights-from-alteryx-with-stakeholders-who-don-t-have-a-platform-license)[Pros and Cons Details](https://www.g2.com/products/xprotect/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)