--- title: XProtect Reviews meta_title: 'XProtect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 91 reviews by the users' company size, role or industry to find out how XProtect works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 91 scale: '5' date_modified: '2026-08-13' parent_category: name: Artificial Intelligence url: https://www.g2.com/categories/artificial-intelligence --- # XProtect Reviews **Vendor:** Milestone Systems **Category:** [Video Surveillance Software](https://www.g2.com/categories/video-surveillance) **Average Rating:** 4.5/5.0 **Total Reviews:** 91 ## About XProtect Milestone Systems transforms security into competitive advantage with a comprehensive product portfolio consisting of XProtect video management software (VMS), BriefCam video analytics, and Arcules cloud-based video surveillance as a service (VSaaS). With responsible and ethical use of technology as their core value, Milestone empowers industries and people to leverage technology in an ethical and responsible manner and supports their compliance with industry standards such as the GDPR, FIPS 140-2 and the NIST standards for secure software development of XProtect as required by the U.S. Executive Order 14028. Milestone delivers open platform software that seamlessly integrates with third-party security tools meeting the industry need for flexible, adaptable and scalable technology. In addition to security, Milestone’s offerings can optimize business operations with artificial intelligence (AI) and video analytics. Technical support is available in 14 languages around the globe. XProtect, offered in five variants, helps you stay protected and resilient with continual updates and robust cybersecurity; simplify security operations with a single interface that connects all cameras, sensors, analytics and sites; and grow your organization with a VMS that is compatible with over 14,000 cameras and devices. ## XProtect Pros & Cons **What users like:** - Users value the **intuitive user interface** and **comprehensive camera setup** features of XProtect, enhancing security management ease. (11 reviews) - Users value the **robust integration capabilities** of XProtect, allowing seamless compatibility with various CCTV brands and solutions. (8 reviews) - Users highly value the **ease of use** of XProtect, appreciating its reliability and scalability for security needs. (7 reviews) - Users commend the **quick and helpful customer support** from XProtect, ensuring a reliable monitoring experience. (6 reviews) - Users highlight the **effective monitoring** capabilities of XProtect, benefiting from its user-friendly interface and advanced features. (6 reviews) - Users love the **robust security features** of XProtect, enhancing reliability and protecting data effectively. (6 reviews) - Users value the **reliability** of XProtect, noting its stability and ease of use after setup. (5 reviews) - Installation Ease (4 reviews) - Setup Ease (4 reviews) - User Interface (4 reviews) **What users dislike:** - Users find XProtect to be **expensive** , particularly with licensing fees and ongoing care costs impacting smaller customers. (5 reviews) - Users face a **complex setup** with XProtect, making initial installations and advanced features challenging to navigate. (4 reviews) - Users find the **interface design outdated** and suggest a need for modernization and improved usability in XProtect. (3 reviews) - Users find the **limited customization** options of XProtect frustrating compared to competitors, hindering user-specific adaptations. (3 reviews) - Users experience **slow performance** with XProtect, including high resource usage and slow uploading speeds affecting usability. (3 reviews) - App Instability (1 reviews) - Users experience **camera issues** with XProtect, particularly with installation, management, and compatibility for numerous cameras. (1 reviews) - Dependency Issues (1 reviews) - Difficult Training (1 reviews) - Installation Problems (1 reviews) ## XProtect Reviews ### 1. Time to stop playing around with SMB freeware **Rating:** 5.0/5.0 stars **Reviewed by:** Hannes W. | Senior konsult inom IT-infrastruktur, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about XProtect?** Milestone VMS is a rock solid solution for anyone that rely on their monitoring system. Failure is not an option with Milestone. Customer support is always there for you and the basic installation is fairly simple. The end user environment is really simple to understand for the everyday user. **What do you dislike about XProtect?** Everything has a price and Milestone is no exception. More lightweight options at entry level pricing woult make it easier to sell in and upgrade smaller customers. The integration of AI is still very complicated in comparsion with other more open systems. **What problems is XProtect solving and how is that benefiting you?** Manufacturing in harsh environment would require full environment suites for all personell. Now we can survey the whole process from a control room and just sen in live staff when considered necessary. It a big deal! **Official Response from Angela Murphy:** > Thank you for your review, Hannes. Appreciate the feedback regarding pricing. Is there a specific AI integration that has caused challenges? Happy to check with our team to find out if we have any updated guides. Thanks again. ### 2. Reliable video management but initial setup takes time. **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia D. | Chief Information Officer, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about XProtect?** 1. Milestone XProtect has the ability to view life feeds from multiple buildings in real time. 2. Features like motion detection, facial recognition and automated alerts help us respond faster to incidents. 3. For authorised personal access we could setup roll based access for different teams. 4. Milestone's customer support team was very helpful when I personally connected with them for an issue with configuration of PTZ cameras. **What do you dislike about XProtect?** 1. If you are running high resolution cameras, it required significant server and storage capacity which can lead to additional investment in infrastructure. 2. The initial setup was complex. **What problems is XProtect solving and how is that benefiting you?** Despite the initial challenges XProtect's AI based alerts and smart search tools made it easier to detect any suspicious incident and any authorised access which has significantly improved our security. **Official Response from Angela Murphy:** > Thank you so much for taking the time to leave a detailed review, Olivia. Appreciate the constructive feedback. Not sure if any particular part of the setup was more complex than another. If you'd like to share more details, would be great to know if there are areas we could be better at explaining. ### 3. Very solid system, many options if you know how **Rating:** 4.0/5.0 stars **Reviewed by:** Peter F. | Service Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about XProtect?** Almost endless possibilities to set up exactly what you need. Very solid and nice layout in Smart Client. **What do you dislike about XProtect?** Cumbersome procedure to update to latest software. Layout in the management client can be difficult to navigate. Old layout. **What problems is XProtect solving and how is that benefiting you?** stable 24/7 monitoring. Very few outages and problems. **Official Response from Angela Murphy:** > Thank you for taking the time to leave a review, Peter! Appreciate your feedback about the update process. I'm dropping a link to our eLearning module about updating just in case it's helpful. The module is an interactive click-through format; we're working on getting the same steps outlined in video format for YouTube. Watch this space. Thanks again. ### 4. Great VMS application with open platorm capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about XProtect?** 1. Scalability 2. Integration Capabilities 3. User-Friendly Interface 4. Reliability and Performance 5. Community and Support **What do you dislike about XProtect?** 1. Complex Setup for Large Installations 2. Learning Curve for Advanced Features **What problems is XProtect solving and how is that benefiting you?** 1. Centralized Video Surveillance Management 2. Scalability Challenges 3. Limited Integration Across Systems ## XProtect Discussions - [What is XProtect Essential used for?](https://www.g2.com/discussions/what-is-xprotect-essential-used-for) - 1 comment - [View XProtect pricing details and edition comparison](https://www.g2.com/products/xprotect/reviews?filters%5Bsentiment_snippet%5D=1604403&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+16%3A44%3A35+-0500&secure%5Bsession_id%5D=98fe4504-4e12-46a2-affb-7629350212d1&secure%5Btoken%5D=d31c8b7d52b43dc649b3d997b1635562a83996baa65883c4734377de7dcede53&format=llm_user) ## XProtect Integrations - [Awiros](https://www.g2.com/products/awiros/reviews) - [IRIS+™ Video Analytics Platform](https://www.g2.com/products/iris-video-analytics-platform/reviews) - [Unison](https://www.g2.com/products/unison/reviews) - [Wisenet](https://www.g2.com/products/adapt-it-wisenet/reviews) ## XProtect Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Setup** - Turnkey - Compatibility - Integrations - Load Balancing **Access** - Storage - Alerts - Video Access - Security - Dashboard - Analytics - Collaboration **Video Intelligence** - AI-Based Search - Object Detection - Workflow ## Top XProtect Alternatives - [Blue Iris](https://www.g2.com/products/blue-iris/reviews) - 4.4/5.0 (18 reviews) - [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) - 4.6/5.0 (605 reviews) - [Verkada](https://www.g2.com/products/verkada/reviews) - 4.7/5.0 (138 reviews)