Xola easy to use, integration w/OTAs, live help chat, instant updates. Review collected by and hosted on G2.com.

I like everything about the platform and wouldn't change. Review collected by and hosted on G2.com.

I love utilizing XOLA for our tourism booking software. We are able to customize our offerings and launch live on our website for guests to book. We can manage all reservations directly from the platform and message guests. Review collected by and hosted on G2.com.

The calendar features are a little clunking and require extra toggling which would be easy to update. Review collected by and hosted on G2.com.

We use Xola for our Virtual Reality Arcade business -- not a tour business -- and we've found that it works very well for offering a variety of experiences, easy payment options for customers, the option to ask for gratuity for our team in an automatic email after visits, etc. Very fast, helpful customer support as well. Review collected by and hosted on G2.com.

The set-up of each experience takes a bit of time at first because the software is very customizable. But when it is done once, it's easy to replicate listings and customize. Review collected by and hosted on G2.com.

The live support is the best feature! I have always gotten to chat with someone within 1 minute of contacting them and they have always been super helpful and friendly! Review collected by and hosted on G2.com.

The booking fee, but it is what it is! And that coupons apply to an entire booking rather than just 1 ticket. I may only have one person that qualifies for the discount but it gets applied to the entire group. Would also like to see it improve so that I can auto assign game masters when a game books (i.e. "Jane" gets auto notified if a game books that is is predetermined to host) Review collected by and hosted on G2.com.

Xola is a dynamic platform that is always adapting and adding new features. It works to create integrations and add different tools that can be beneficial to its users. They communicate these new features, and allow beta testing that lets you access features early to give feedback. Review collected by and hosted on G2.com.

No system is perfect, and unfortunately there are elements of Xola that require work-arounds or adjustments to make work. An example of this is its options for booking. You can have fixed times or no fixed times. There is no option that allows a customer to request a time - you'd either have to schedule all of the times that are possible using fixed times OR don't include fixed times and use either forms or post-purchase communication to determine a specific time. It would be nice to have more flexibility in some areas of the system. Review collected by and hosted on G2.com.

Everyone's needs for booking platforms are different and we tried quite a few before landing on Xola. It has all the features we need like:

- Location per event,

- Lead-out time per event so we can clean the equipment

- equipment assigning per event

- great chat support, around the clock Review collected by and hosted on G2.com.

- customers can't pay with "ideal" payment

- blackout dates can be difficult to manage

I can't think of anything I dislike Review collected by and hosted on G2.com.

Simple and modern user intreface. Simplifies the sales funnel and allows for a shortened learning curve for new employees. Great custom reporting, third party integrations, and tracability. Review collected by and hosted on G2.com.

Current user interface limits customization of gift certificates and other guest touch points. We would like to see the ability to better customize to our brand without losing the simplicity of the current design. Review collected by and hosted on G2.com.

Xola was the first booking system that was able to seamlessly deal with my complex reservation system requirements without fear of overbooking my equipment or staff resources. Review collected by and hosted on G2.com.

They have not yet integrated with Quickbooks Online and it would be great if the Gift Certificates were prettier and more printer-friendly. Review collected by and hosted on G2.com.

It works well with our Website and other Escape Rooms use Xola. Review collected by and hosted on G2.com.

The app could be a lot better. And usage with Stripe M2 to work better and more efficient Review collected by and hosted on G2.com.

It's easy to use. Clear steps to make a booking and to make products. And if I have a problem I can directly chat with the customer service and solve my problem. Review collected by and hosted on G2.com.

The only thing I would like to change is adding more translation options to my tours and being able to add iDeal (a Dutch payment system). Review collected by and hosted on G2.com.