XOi keeps us with the customer at all times. They can see and hear our recommendations at any hour of the day. Long after our technicians have left. XOi has increased our approved estimates rating and our customers have truly appreciated it. The software is very friendly when it comes time to set up your workflows. If you do run into a problem, XOi has a great team to help you out. It is integrated with our dispatch software and this saves our techs a lot time filling out invoices. We use XOi on every job. With our XOi reports not only do our clients always now what was recommended, the rest of our team does as well. Review collected by and hosted on G2.com.

The only thing I dislike about XOi is that it wasn't available 23 years ago when I started my business. Easy to use software with great support from their team = zero dislikes. Review collected by and hosted on G2.com.

XOi has been a valuable partner helping to shape the way we meet our customers expectations every day. Review collected by and hosted on G2.com.

XOi is a bit of a culture change and hard to get the field to "buy in" to what is needed of them. Review collected by and hosted on G2.com.

This product has been incredibly helpful for our technicians, making it easy for them to document their work. Afterward, we can send this documentation directly to the homeowner, which has truly changed the way we operate. The customer service is also excellent. Review collected by and hosted on G2.com.

All good, we have not ran into any downsides. Review collected by and hosted on G2.com.

Innovative platform, consistently evolving. A one of a kind solution to support our service delivery, while producing quality asset data to make intelligent business decisions. Review collected by and hosted on G2.com.

Nothing at this time. Thank you for asking Review collected by and hosted on G2.com.

Our technicians in the field need to have a fast easy way to navigate and input some of the data we need during onsite visits. XOi has both a mobile app for mobile use / technician input and a website that is easy to design your own workflows. We like the fact that our technicians don't need a computer degree to understand how to fill out the workflows and for our supervisors creating the workflows are easy, super intuitive and user friendly. Review collected by and hosted on G2.com.

Some additional programming capability within the workflows would be nice - which we are told that these functions such as calcualtions would be coming in the near future. Review collected by and hosted on G2.com.

XOi has given our office the ability to better document information to relate to corperate and our customers. Once you understand how to set up the questions that you need for your particular work flows in your office, everything else will fall into place in regards to answering any questions partaining to work that has been preformed by technicians. Review collected by and hosted on G2.com.

The only downside is that the software is going through phases of implementing other features that has been sugguested by their customers. It's not really a downside. Just progress to better service their customers. Review collected by and hosted on G2.com.

The most helpful thing about XOi is that it gives you answers efficiently. With XOi you can create a job and add custom workflows catered towards any specific field work in your industry. Review collected by and hosted on G2.com.

The only dislike I have, which can be managed no problem, is the email notifications you get from a workflow being completed. I believe you should be able to get one notification once the whole job is complete. Review collected by and hosted on G2.com.

We began using XOi 2 years ago and it has completely transformed how we manage our work orders. From repair/spot calls, to recommended repairs, to safety concerns to refrigerant tracking, XOi handles all our needs with precision and ease. Our quote turnaround times have increased, helping us to provide solutions to our customers so they can make knowledgeable decisions quickly. Unit history, sales opportunities, estimates and more are now easily tracked and accessible to everyone with simple searches. The possibilities for workflows, or data that can be obtained through questions inside of workflows, are endless and only limited by your imagination. It has become a necessary & invaluable tool for us to continue to meet and exceed customer expectations and strengthen their trust in us. Review collected by and hosted on G2.com.

There is nothing that I dislike about this product. Every need I have ever had has been handled with precision and expertise, providing an immediate solution. The few times that I have had a condition where the answer was not immediate, the process in place was communicated, and clear timelines were given. Review collected by and hosted on G2.com.

XOI is a program that helps our Service professionals provide detailed videos and pictures of onsite work. This has created a better experience for our customer. It also helps us follow procedures on all jobs by completing each step of the workflow. The onboarding process was seemingless and Adam has been wonderful supporting with training office staff and field Service Professionals. Review collected by and hosted on G2.com.

The only thing I would like to see in the future is the placement of the shared link for the customer. This is probably beyond XOI team since it integrates to our service management program. Review collected by and hosted on G2.com.

We've struggled for years trying to document and capture equipment information from our techs. With XOi, we have provided the tool our technicians need to simply gather the requested information and provide an awesome deliverable to the customer. In addition, we now have a growing database of information on the equipment we touch on a monthly/quarterly/semi-annual basis to help both the technician and office/sales staff in repairing and replacing aging equipment. Review collected by and hosted on G2.com.

Nothing...the sales/support staff have been great to work with. They laid out a plan to implement the product and followed up with any issues we've ran into. Great support! Review collected by and hosted on G2.com.