--- title: XOi Reviews meta_title: 'XOi Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 38 reviews by the users' company size, role or industry to find out how XOi works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 38 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # XOi Reviews **Vendor:** XOi **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 38 ## About XOi XOi is the data intelligence solution for the asset lifecycle. It captures, enriches, and connects asset data across every stage of service—giving field service providers the visibility to drive revenue growth, improve operational performance, and keep assets running at their best. XOi serves the entire field service ecosystem, connecting contractors, technicians, original equipment manufacturers (OEMs), distributors, and asset owners through a shared source of truth centered on the asset. Office and leadership teams gain structured service history, real-time job visibility, portfolio-level asset insights, and connected communication between the field and back office. Sales teams leverage enriched asset data for site surveys, quoting, capital planning, and proactive equipment replacement strategies—turning jobsite capture into measurable revenue opportunity. Technicians use the XOi app on the jobsite to capture dataplate information with Optical Character Recognition (OCR), complete guided workflows, access a centralized knowledge base, and automatically generate customer-ready work summaries. XOi is ideal for field service organizations looking to: Standardize workflows and improve service consistency Capture, enrich and harmonize asset data across the lifecycle Improve visibility across service, sales, and leadership teams Turn asset intelligence into proactive maintenance, equipment uptime, and capital planning strategies Key capabilities include: Guided workflows that drive consistent jobsite execution Instant dataplate capture with Optical Character Recognition Artificial intelligence–generated work summaries and structured service history Shared knowledge base and technician support Comprehensive dashboards for asset insights and performance visibilityXOi delivers better visibility, smarter decisions, and measurable improvements in cost control, revenue growth, and asset uptime. That’s intelligence that keeps the world running. ## XOi Pros & Cons **What users like:** - Users commend the **ease of use** of XOi, enhancing efficiency and streamlining workflows for technicians. (10 reviews) - Users admire the **efficiency** of XOi, enabling streamlined operations and enhancing service quality through effective documentation. (8 reviews) - Users appreciate the **user-friendly design** and rapid support of XOi, enhancing efficiency and boosting sales through data utilization. (7 reviews) - Users value the **excellent customer support** from XOi, ensuring effective solutions and assistance whenever needed. (6 reviews) - Users value the **efficient data management** of XOi, enhancing workflows and providing robust documentation for better decision-making. (6 reviews) - Quality (5 reviews) - Users find XOi's setup to be **very friendly and efficient** , streamlining workflows effortlessly for their operations. (5 reviews) - Easy Setup (4 reviews) - Efficiency Improvement (4 reviews) - Innovation (4 reviews) **What users dislike:** - Users note that **improvement is needed** in setup and workflow efficiency to avoid redundancy and enhance user experience. (4 reviews) - Users find the **initial setup challenging** , as it demands time-consuming, manual input and team buy-in to succeed. (3 reviews) - Users experience **slow performance** in XOi due to extra steps and information re-entry during workflow processes. (3 reviews) - Users find the **complexity of setup** in XOi daunting, leading to time-consuming adjustments and potential errors. (2 reviews) - Users experience **inefficient processes** with XOi, as redundant tasks slow down technicians and hinder productivity. (2 reviews) - Users mention a **learning curve** with the premium version of XOi, as they adapt to its features over time. (2 reviews) - Poor Understanding (2 reviews) - Time Consumption (2 reviews) - AI Performance (1 reviews) - Complex Setup (1 reviews) - [View XOi pricing details and edition comparison](https://www.g2.com/products/xoi/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+13%3A34%3A47+-0500&secure%5Bsession_id%5D=d7fbc14b-7f45-402c-9358-7d0585e88423&secure%5Btoken%5D=c5d20d0692845ab6990dd10a5bc107b58aebfdd3c3dae20e7617e7fd93bf4794&format=llm_user) ## XOi Integrations - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - [FieldConnect](https://www.g2.com/products/fieldconnect/reviews) - [Resco – Mobility & Productivity](https://www.g2.com/products/resco-mobility-productivity/reviews) - [SAMPro Enterprise](https://www.g2.com/products/sampro-enterprise/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [Tavant Warranty Management](https://www.g2.com/products/tavant-warranty-management/reviews) - [WennSoft](https://www.g2.com/products/wennsoft/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## XOi Features **Guide Options** - Rich Text Editor - Drag and Drop Editor - Page Templates - Video Tutorials - Document Upload **Development Tools** - API Builder - Integrations **Operating System** - PC Operating System - Mac Operating System - Linux Operating System **Document Processing** - File Type - Data Extraction - Mobile Capability - Intelligent Processing - Image Enhancement **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **Knowledge Base** - Q & A - Link Sharing - Searchable **Guide Tools** - Prerequisites - Workflows - Training Modules - Analytics **Field Tools** - OCR - GPS & Time Stamps - Barcode and Signature Capture - Image and Video Capture - Offline Capability - Embedded Work Instructions **Platform Additional Functionality** - Integration - File Conversion - Windows and Mac **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **Security** - Verification - Role-Based Permission - Public vs Private **Access Options** - Multi-Language Support - Mobile Device Support - Single Sign-On (SSO) **Back Office Tools** - Report Formatting - Roles and Permissions - Analytics Dashboards **Agentic AI - OCR** - Autonomous Task Execution **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Communication** - Social Features - Tagging - Upload - Comments **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top XOi Alternatives - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (369 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) - 4.6/5.0 (3,491 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (514 reviews)