XOi is a data-driven field service enablement solution that helps field service businesses digitize jobsite workflows, centralize asset intelligence, and connect the field to the office with real-time insights. Built for commercial and residential service providers, XOi supports contractors, technicians, manufacturers (OEMs), distributors, and asset owners by creating a shared, intelligent ecosystem centered around the asset. XOi equips teams to document service events, complete guided workflows, streamline communication, and generate insights from jobsite data—resulting in faster service, fewer callbacks, and greater transparency across every touchpoint. Technicians use XOi on the jobsite to access and contribute to a centralized knowledge base, capture visual documentation, and complete workflows that ensure consistency and compliance. Office teams benefit from real-time visibility into field activity, structured service history, and integrated communication between departments and stakeholders. Sales teams leverage XOi’s asset intelligence to power accurate quoting, site surveys, and long-term capital planning, turning jobsite data into strategic business advantage. XOi is ideal for field service organizations looking to: - Modernize technician workflows and eliminate paper-based processes - Capture and centralize asset data, documentation, and service history - Improve jobsite visibility for operations, sales, and management teams - Enable faster onboarding and upskilling through knowledge base access and live support - Support capital planning and proactive service strategies with Smart Reports and asset intelligence Key features include: - Guided workflows that standardize service delivery and reduce variability across teams - Optical Character Recognition (OCR) for instant dataplate capture and asset identification - Smart Reports that support sales and capital planning with enriched asset data - Shared knowledge base and service history that eliminate knowledge silos and improve first-time fix rates - Insights dashboards for real-time job, technician, and asset performance analytics XOi enables smarter decisions, faster service, and stronger collaboration across the entire field service ecosystem.