--- title: XMReality Reviews meta\_title: 'XMReality Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 38 reviews by the users' company size, role or industry to find out how XMReality works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 38 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # XMReality Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by XMReality but has limited features. Are you part of the XMReality team? [Upgrade your plan](https://my.g2.com/xmreality/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of use, XMReality is powerful enough to make remote problem-solving faster than ever before and still simple enough to have anyone in your organization use it. With zero implementation time, you can get started immediately. XMReality AB (publ) is a market leader in remote visual assistance, and our solution is used globally in more than 60 countries. Nestlé, Electrolux Professional, Sidel, Heineken, and Nibe are examples of more than 150 customers. XMReality is based in Sweden and the U.S. and is listed on the Nasdaq First North Growth Market (ticker: XMR). For more information, visit: www.xmreality.com * * * Seller [XMReality](https://www.g2.com/sellers/xmreality) Discussions [XMReality Community](https://www.g2.com/products/xmreality/discuss) Languages Supported Czech, Danish, German, English, Finnish, French, Italian, Japanese, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Chinese (Simplified) Solution Type Best-of-Breed Overview by Johanna Edepil Show More ## Pricing Pricing provided by XMReality. ### Professional Starting at $40.00 1 Licenses Per Month ### Enterprise Contact Us Per Year [ View More Pricing Information ](https://www.g2.com/products/xmreality/pricing) ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![ScreenConnect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScreenConnect") ScreenConnect 4.7/5(504) ](https://www.g2.com/products/screenconnect/reviews) [ ![NinjaOne](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NinjaOne") NinjaOne 4.7/5(5,025) ](https://www.g2.com/products/ninjaone/reviews) [ View All Alternatives ](https://www.g2.com/products/xmreality/competitors/alternatives) ## User Insights Average based on 38 real user reviews. Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) OS Oliwer S. Enterprise (\> 1000 emp.) 11/7/2023 "XMReality - An innovative new tool that offers a great experience for both customer and user" 5/5 What do you like best about XMReality? The most innovative and useful feature that XMReality offers is "Hands overlay" which is a function where you can display your hands or products overlaid in a videofeed from the end user, similar to augmented reality, This is really helpful when guiding customers and explaining niche details about a specific product. There are also all the features that you would expect in a video tool, like pausing the videofeed, posting text in an ongoing call, muting participants and more. The team at XMReality is also very responsive to feedback about their tool and any improvements or issues you might have will be taken seriously. We use this tool daily and it's easy to use, It's been of great help in my customer meetings. Review collected by and hosted on G2.com. What do you dislike about XMReality? Currently, there is no option to have multiple videostreams active in one call, which can be a hindrance when greeting participants in a call, but can be alleviated by doing it one by one. There is also a pretty restrictive character limit in the text option during an active call, around 50 characters or so. Review collected by and hosted on G2.com. What problems is XMReality solving and how is that benefiting you? XMRealitys tool help us to do work which usually requires a field technician to visit the customer, this is due to needing to know how a product is installed to validate that it's installed according to requirements, as well as resolving issues customers might experience with our products, This is beneficial to both us and the customer saving us and the customer both time and money when which would be spent on a field technician Review collected by and hosted on G2.com. Show More Response from Greta Johansson of XMReality [Editedit](https://www.g2.com/survey_responses/xmreality-review-8830609/official_response/edit) Hi Oliwer, thank you so much for sharing your positive experience with XMReality! We are happy to hear that you find our platform useful in everyday interactions with customers. We always strive to provide the best experience possible and to continuously improve our platform, so thank you for your suggestions on future development! We are also happy to share that we now have released an in-call chat, making it possible to send longer text messages. Thanks again for leaving us a review! Best regards, The XMReality team 11/9/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite MW Magnus W. Small-Business (50 or fewer emp.) 10/10/2023 "Poor audio quality on customers end" 3/5 What do you like best about XMReality? I like the idea of it and the functionality it provides and the easy access it provides our customers to much better support than we can do over the phone. I personally use it around once a week so I get to try it fairly often Review collected by and hosted on G2.com. What do you dislike about XMReality? When talking to customers I always seem to have audio issues when it comes to bluetooth headsets. The interface on the customer side provides no help when choosing what audio output to use and they can simply not hear me when there is noise around them. Working with industrial clients this simply kills the entire feature and I have to assist using pictures or over the phone. Review collected by and hosted on G2.com. What problems is XMReality solving and how is that benefiting you? We have a fleet of machines that run at the customers factories. As with all things they break down or need service. Often using XM we can diagnose and repair without traveling to our customers. Norway might be small, but traveling takes forever and the customers don't wish to wait. Review collected by and hosted on G2.com. Show More Response from Greta Johansson of XMReality [Editedit](https://www.g2.com/survey_responses/xmreality-review-8712124/official_response/edit) Hi Magnus, Thank you for your review! Great to hear that you are a frequent user and that XMReality helps you to provide better support than using a standard phone call. It is unfortunate that you have experienced sound issues, please contact our support team, support@xmreality.com, and we can help to look into this further. Best wishes, Greta Current UserValidated ReviewerIncentivizedSource: Seller invite ER Erich R. Technical Product Support Specialist Small-Business (50 or fewer emp.) 5/9/2022 "Review for XM - easy to use and so helpful for tech support" 5/5 What do you like best about XMReality? Being able to work with customers real time and see what they see. When using this software it allows the customers to show me exactly what they see and i can go with them step by step or see things they might not be seeing Review collected by and hosted on G2.com. What do you dislike about XMReality? there is not much that i dislike. This product is able to let me do my job so much easier. Im not sure I would change anything in this product as it does allow for the real time support option Review collected by and hosted on G2.com. Recommendations to others considering XMReality: This is a fantastic product and should be used in all tech support with hands-on use. Review collected by and hosted on G2.com. What problems is XMReality solving and how is that benefiting you? hands on issues. We can solve issues with software and hardware on our products to see communication or hardware issues. I'm able to be more productive and effective. Review collected by and hosted on G2.com. Show More Response from Caroline Palm of XMReality [Editedit](https://www.g2.com/survey_responses/xmreality-review-6586919/official_response/edit) Hello Erich, Happy to hear you enjoy using XMReality and that it makes your everyday work more efficient and productive. Best wishes, Caroline 10/10/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Security and Investigations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Security and Investigations") US Verified User in Security and Investigations Enterprise (\> 1000 emp.) 11/7/2023 "It is the future of remote support" 5/5 What do you like best about XMReality? XMreality provides the user with a easy and flexible way to provide remote support for both bussiness and private customers. The administrative tools are plenty and can be used to provide step by step instructions both for your own use and for the use of the customer who recieves guidance. Review collected by and hosted on G2.com. What do you dislike about XMReality? At times the connection over XMReality can be a bit choppy, I'm not sure if that has to do with the servers or if that is an issue with poor internet connection from the customer's side. I use the XMReality tool several times daily, and somtimes I wish it had a butten to turn it on and off again, leaving it on between sessions is just wasting electricity and having to pull and put in the power connector can be a bit tedious. Review collected by and hosted on G2.com. What problems is XMReality solving and how is that benefiting you? It solves several technical issues which previously had to be solved by sending a technchion out to the costumer. Now we can provide remote support and solve these issues, saving both money and time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite RK Ramavath K. Small-Business (50 or fewer emp.) 7/19/2023 "Review for XMReality" 4/5 What do you like best about XMReality? I recently had the opportunity to try out XMReality, and I must say, it has been an incredible experience. XMReality is a cutting-edge augmented reality (AR) platform that offers remote guidance and collaboration solutions. Whether you're in the field of industrial maintenance, healthcare, or any other industry that requires remote assistance, XMReality proves to be a game-changer. Review collected by and hosted on G2.com. What do you dislike about XMReality? Technical Limitations,User Interface,Cost: Pricing could be a concern for some users,Integration and Compatibility, Review collected by and hosted on G2.com. What problems is XMReality solving and how is that benefiting you? One aspect of XMReality that impressed me is its reliability. The platform offers stable and high-quality video streaming, ensuring that the remote guidance sessions are smooth and uninterrupted. The AR overlays are also well-aligned with the real-world environment, enhancing the user's understanding of the task at hand. This level of accuracy and reliability is crucial in critical situations where precision is essential. Review collected by and hosted on G2.com. Show More Response from Greta Johansson of XMReality [Editedit](https://www.g2.com/survey_responses/xmreality-review-8337912/official_response/edit) Hi Ramavath, thank you for taking the time to leave us a review! We are glad to hear that you are impressed with the reliability when making a call - we really appreciate the feedback! We do have a couple of pre-built integrations to get a seamless experience with your existing systems. If you are interested in more information about the available integrations, please contact our customer success team, they are just one email or call away! Best regards, The team at XMReality 11/29/2023 Validated ReviewerIncentivizedSource: G2 invite CV Chro V. Mid-Market (51-1000 emp.) 6/20/2023 "A user friendly interface to communicate with your clients all over the world!" 4.5/5 What do you like best about XMReality? The fact that you can actually show things on the recipiants screen is quite a good feature, also able to freeze images and continue to work on them has helped! Review collected by and hosted on G2.com. What do you dislike about XMReality? This is not really any fault of the XMReality software, but we are dependable on a good internet or 4-5G connection to be able to use it properly, however in some buildings with a lot of concrete/steel structure's this has proven to be difficult, that is why the feature of using picture's is so good, the recipiant can step outside the building for better reception and we can continue there. Review collected by and hosted on G2.com. What problems is XMReality solving and how is that benefiting you? The surplus of being able to write or highlight items when a customer is filming, because we support international customers and language differences can cause for mistakes, it is nice to be able to pinpoint where to look or interveen. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Mid-Market (51-1000 emp.) 9/19/2023 "Great Software" 4/5 What do you like best about XMReality? The ability to send links to other companies to get remote support using temporary links is fantastic. The audio and web interface is very easy to use and strait forward for any company to use. Review collected by and hosted on G2.com. What do you dislike about XMReality? Would like the ability to save a contact and then automatically generate a link and send it to their email on dm=emand rather than having to enter the name and phone number ever time. Review collected by and hosted on G2.com. What problems is XMReality solving and how is that benefiting you? We had the issue of not being able to show a manufacturer what our issue is while out on the floor. Images work but its slow and inefficient. XMReality provides the abaility to not have to worry about if the remote support has the required software to join the call since its all web based. Review collected by and hosted on G2.com. Show More Response from Greta Johansson of XMReality [Editedit](https://www.g2.com/survey_responses/xmreality-review-8631311/official_response/edit) Thank you for taking the time to review XMReality. Great to hear that you find it easy to use and helpful when connecting with manufacturers! We appreciate your input and will take your feedback into consideration for future improvements. All the best from the team at XMReality! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") UM Verified User in Manufacturing Enterprise (\> 1000 emp.) 10/11/2023 "Great app for Cust Support!" 5/5 What do you like best about XMReality? The most helpful part of using the app is the ease of use & the available features which helps provide a higher level of quality for customer support. Review collected by and hosted on G2.com. What do you dislike about XMReality? I havent been disappointed by the use of the app except that there are a few cases where I would like to create my own pdf form on-the-fly instead of choosing one from a drop down menu. Review collected by and hosted on G2.com. What problems is XMReality solving and how is that benefiting you? The ability to provide prompt remote technical service. It helps us avoid unnecessary physical trips. Keeps internal costs down and helps keep customers loyal to our brand. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite NM Niraj M. Deputy General Manager Pharmaceuticals Small-Business (50 or fewer emp.) 1/24/2023 "Specializes in creating solutions for remote guidance and collaboration for industrial companies." 5/5 What do you like best about XMReality? XMReality provides a software solution for remote guidance in industrial maintenance and repair operations. The software uses augmented reality technology to allow technicians to receive guidance and assistance from remote experts, which can improve efficiency and reduce downtime. It can be used in various industries such as manufacturing, energy, and mining. It has been widely adopted for industries such as manufacturing, energy, and mining. Review collected by and hosted on G2.com. What do you dislike about XMReality? Another limitation is that the software may have a high cost for some companies. Review collected by and hosted on G2.com. What problems is XMReality solving and how is that benefiting you? Reducing downtime by allowing technicians to complete tasks more quickly and accurately. Minimizing errors by providing clear and accurate guidance and instructions. Capturing and analyzing data to improve processes and identify potential issues. Decreasing the need for travel and reducing costs associated with travel. Allowing for more flexibility for remote workers, regardless of location. XMReality's remote guidance software with its feedback loop can help companies improve productivity, reduce costs, and increase safety in industrial maintenance and repair tasks. Review collected by and hosted on G2.com. Show More Response from Johanna Edepil of XMReality [Editedit](https://www.g2.com/survey_responses/xmreality-review-7629392/official_response/edit) Hi Niraj, we are happy to see that you have gained many benefits from using XMReality! Big thanks for taking the time to review us. You can also check out our different plans through the below link where we have some different pricing options, starting at $50 per month. All the best from the team at XMReality! [See how XMReality improved](https://www.xmreality.com/pricing) Current UserValidated ReviewerIncentivizedSource: Seller invite MS Mohit S. System Analyst Information Technology and Services Small-Business (50 or fewer emp.) 1/16/2023 "Real time solution with virtual interactions." 5/5 What do you like best about XMReality? XMReality acts as an enterprise-grade visual assistance complete solution for revolutionizing knowledge transfer. This helps companies to access office work more easily and efficiently remotely. XMReality makes collaboration, and communication with colleagues, customers, and suppliers easier just like physical interaction. Best visual assistance suited for most enterprises. Creativity is something that drives most experts to work from their comfort zone. In such a scenario missing office vibes need not be compromised. XMReality gives you scenarios like a physical visit to the office even in virtual interaction. The company and the company’s employees can easily see the person, and collaborate in a realistic manner with help of XMReality just like powerful in-call tools. There are a number of tools available with the XMReality feature that provide you to collaborate with different actions and it guides you throughout a remote working journey. No matter what problem you are facing while interacting with each other, XMReality gives various tools to resolve it. Specifying, taking pauses, drawing, and providing intuitive instructions can be easily done here. Review collected by and hosted on G2.com. What do you dislike about XMReality? Needs a license activation from the other side of the person. Review collected by and hosted on G2.com. What problems is XMReality solving and how is that benefiting you? In the beginning with the help of XM Reality, one just needs to create a link and send it to the one with whom you want to start calling. This step is applicable to one group of people by connecting them over a call. Once a person has received your link can easily connect to you, the person does not need to install any software or sign up the opening an account. Even the existing XMReality users can easily connect with you without interruption and without any link. Once a person opens the link in any web browser by clicking the link, this action will notify you to join over a call with them. Once both parties are connected with each other this allows users to see their online movement on screen and it makes work easier. Review collected by and hosted on G2.com. Show More Response from Johanna Edepil of XMReality [Editedit](https://www.g2.com/survey_responses/xmreality-review-7597078/official_response/edit) Hi Mohit, great to see that you appreciate how easy it is to use XMReality! Just like you write, you can connect with anyone by just sharing a link with them, no need for them to create an account or download any software. It's something our users really appreciate. Just let us know if there is anything we can help you with, our customer success team is just one email or call away! And a big thank you for taking the time to review us. All the best from the team at XMReality Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about XMReality? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about XMReality ](https://www.g2.com/products/xmreality/discussions/new) GU Guest User What is XMReality used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-xmreality-used-for) [ View all Discussions ](https://www.g2.com/products/xmreality/discuss) ## Pricing Options Pricing provided by XMReality. ### Professional Starting at $40.00 1 Licenses Per Month ### Enterprise Contact Us Per Year [ View More Pricing Information ](https://www.g2.com/products/xmreality/pricing) XMReality Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_791cf317b5933b4db0e27a3320c2f56d/help-lightning.png "Product Avatar Image") Help Lightning 4.8/5(67) [ Compare Now ](https://www.g2.com/compare/help-lightning-vs-xmreality) ##### ##### XMReality Features Administration Screen Sharing File Sharing Session Recording Communication Text Chat VoIP Video Conference Call Security Data Encryption Compliance Device Support Mobile Device Access Multi-Platform Support Cross-Platform [ View More Features ](https://www.g2.com/products/xmreality/features) ##### Categories on G2 [Remote Support](https://www.g2.com/categories/remote-support)[Remote Video Support](https://www.g2.com/categories/remote-video-support)[AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools) [Remote Support](https://www.g2.com/categories/remote-support)[Remote Video Support](https://www.g2.com/categories/remote-video-support)[AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools)[Industrial AR Platforms](https://www.g2.com/categories/industrial-ar-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Expert picks for media monitoring software](https://www.g2.com/discussions/expert-picks-for-media-monitoring-software-what-s-your-opinion)[Top CPQ software for streamlining sales processes](https://www.g2.com/discussions/what-is-the-top-cpq-software-for-streamlining-sales-processes)[What are the most trusted Autodesk Construction Cloud integration partners by project managers across construction and architecture teams based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-autodesk-construction-cloud-integration-partners-by-project-managers-across-construction-and-architecture-teams-based-on-user-reviews) [Which bot platforms support a smooth handoff to a human agent while maintaining the conversation context that came before?](https://www.g2.com/discussions/which-bot-platforms-support-a-smooth-handoff-to-a-human-agent-while-maintaining-the-conversation-context-that-came-before)[Which analytics app is best for SaaS companies](https://www.g2.com/discussions/which-analytics-app-is-best-for-saas-companies)[What's the top survey app for employee feedback](https://www.g2.com/discussions/top-survey-app-for-employee-feedback-what-are-people-actually-using) [Show MoreShow Less](javascript:void(0);)