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AR

Asad R.

Project leader

Mid-Market (51-1000 emp.)

5/6/2022

"XM reality is very helpful tool to provide the remote support."

4.5/5

What do you like best about XMReality?

The best thing is when more than two people can join the same season and take/give guidance at the same time so it helps to decrease the downtime and make the operations smooth much earlier. Review collected by and hosted on G2.com.

What do you dislike about XMReality?

when I use XM reality on my phone it required high-speed internet and also battery consumption is very high on my mobile phone. Review collected by and hosted on G2.com.

Response from Caroline Palm of XMReality

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Hi Asad! Thank you for taking the time to review our product, we appreciate the feedback. We are excited to hear you are using group calls to solve your problems.

All the best,

Caroline

AO

Verified User in Oil & Energy

Enterprise (> 1000 emp.)

4/11/2022

"Simple and effective problem solving!"

4.5/5

What do you like best about XMReality?

It's easy to get going, just generate a link and send it out. You can point, draw, record and take snapshots and more within the video feed which is helpful in different scenarios, depending on the problem. Recording and taking photos also provide an opportunity for documentation. Review collected by and hosted on G2.com.

What do you dislike about XMReality?

Obviously, the application needs good bandwidth. Therefore it's not as recommended in areas where the bandwidth does not have good coverage. However, it's possible to play pre-recorded videos in the feed which is a workaround. Review collected by and hosted on G2.com.

Recommendations to others considering XMReality:

Let the users try and educate themselves by using it internally between themselves to get going. Review collected by and hosted on G2.com.

What problems is XMReality solving and how is that benefiting you?

Remote Guidance gives us a quick overview of the identified problem. Because of that, we can directly see what actions we need to take, if we can solve the problem remotely by guiding the customer, or if we need to go to the site. If we need to go to the site, we already know what equipment we need to bring. When we can solve the problem remotely we save a lot of time and can help more customers. We also have a big sustainability focus and if we don't have to visit every site we can reduce the emissions with less traveling. It's also more cost-effective since the customer has to pay for an on-site visit and the visit also costs us, so that's a win-win situation. Review collected by and hosted on G2.com.

Response from Caroline Palm of XMReality

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Thank you for your review of our product! We really appreciate the feedback. All the best!

MK

Mik K.

Robotics technician

Small-Business (50 or fewer emp.)

5/3/2022

"Very useful"

4.5/5

What do you like best about XMReality?

The hand overlay feature, when it works it's really good Review collected by and hosted on G2.com.

What do you dislike about XMReality?

Can be difficult to get clear overlay, can also be difficult to use overlay while holding phone close to face Review collected by and hosted on G2.com.

Response from Caroline Palm of XMReality

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Hi Mik! Thank you for your review, we always appreciate the input from our users. Do not hesitate to reach out to our customer support team to get inspiration on how to get the most out of the product. You reach them at customerexperience@xmreality.com

In case you haven't tried, the easiest way to use the hands overlay feature is through your computer with the help of a pointpad. You can read more about the hardware in the attached article.

All the best!

See how XMReality improved

RB

Romulo B.

Customer care specialist

Mid-Market (51-1000 emp.)

5/3/2022

"Really Professional Focused"

4.5/5

What do you like best about XMReality?

The way to send the link for connection. Review collected by and hosted on G2.com.

What do you dislike about XMReality?

The necessity to use only one type of camera for hands overlay Review collected by and hosted on G2.com.

Response from Caroline Palm of XMReality

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Hi Romulo! Thank you for your feedback. We are happy to hear that you are using our product for training purposes and that it is easy to get started.

All the best,

Caroline

UI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

5/10/2022

"XMReality saves time when needing to see the problem"

4.5/5

What do you like best about XMReality?

I most find it useful when attempting to troubleshoot and am able to view what the other person is seeing so that I can confirm that it is the proper steps being taken. Review collected by and hosted on G2.com.

What do you dislike about XMReality?

Occasionally the session will have some sort of problem when connecting where some users do not get the link. I have not found any consistency between who is unable to use the links. Review collected by and hosted on G2.com.

Recommendations to others considering XMReality:

It is very useful if you need to be able to view other locations without being able to go on site. Review collected by and hosted on G2.com.

What problems is XMReality solving and how is that benefiting you?

Being able to guide someone through a complex process that may require may written steps, but only few visual steps. Review collected by and hosted on G2.com.

Response from Caroline Palm of XMReality

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Hi,

Thank you for your review! Happy to hear it makes troubleshooting smoother. Interesting feedback about issues receiving the call link. Do not hesitate to reach out to our support team if it were to happen again: support@xmreality.com

Best wishes,

Caroline

AF

Verified User in Food Production

Small-Business (50 or fewer emp.)

5/3/2022

"XMReality is a good product. I would say for Amcors needs the licensing model is a bit restrictive."

3.5/5

What do you like best about XMReality?

I like the fucntion for the pointpad which is very useful and unique. Review collected by and hosted on G2.com.

What do you dislike about XMReality?

The lack of flexibility within the license model. Review collected by and hosted on G2.com.

Response from Caroline Palm of XMReality

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Thank you so much for you review! We are happy to hear you enjoy using XMReality. In regards to the licensing model, we offer two different options. Namned licens and Seat licens, the latter which is a shared model. Feel free to contact out Customer Experience team if you have questions, we are more than happy to discuss this further with you. You can reach them at customerexperience@xmreality.com

See how XMReality improved

UM

Verified User in Machinery

Small-Business (50 or fewer emp.)

5/5/2022

"Easy and powerful, just when you need it"

5/5

What do you like best about XMReality?

Easy to use and the hardware independency that let's me connect to anyone quickly. Review collected by and hosted on G2.com.

What do you dislike about XMReality?

Would like it to be a bit more "personal" and customizable. Review collected by and hosted on G2.com.

Response from Caroline Palm of XMReality

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Thank you for your review! Glad to hear you find our product useful in many different areas.

All the best!

IA

Verified User in Automotive

Small-Business (50 or fewer emp.)

5/9/2022

"Easy to use remote assistance"

4/5

What do you like best about XMReality?

The pause-and-draw functionality that can be used during a live call session. Review collected by and hosted on G2.com.

What do you dislike about XMReality?

It is hard to schedule a call in advance. Review collected by and hosted on G2.com.

Response from Caroline Palm of XMReality

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Hi there,

Thank you for taking your time to feedback our product. We will forward your input to our development team.

All the best,

Caroline