The best part about XMReality is how easy it is to implement, train team members on, and utilize with customers. Review collected by and hosted on G2.com.
Could use a more in depth statistic section Review collected by and hosted on G2.com.
Its very helpful during everyday work problems that kan accure during least expected times. Review collected by and hosted on G2.com.
It could include more personal features that could help the app to feel more personal. Review collected by and hosted on G2.com.
Very good video definition and very easy to use. Review collected by and hosted on G2.com.
I can't use the glasses alone. If I need to show something to someone but the other people don't have the license.
It will be good if I can call myself and then call other people to join the meeting.
Another bad thing that my IT area says that the glasses are like an android phone (which is good in my opinion), but they said that the android is less safe than IOS. Review collected by and hosted on G2.com.
Hi Mark! Thank you for your review. Our XMReality application, which we have optimized for smart glasses, is necessary to ensure a high quality user experience when using smart glasses. That is the reason why you always need a license when using smart glasses, unlike when you use a standard browser on a computer or mobile phone.
Do not hesitate to reach out to our customer experience team if you have any further questions: customerexperience@xmreality.com
All the best,
Caroline
It could generate the link instantly and can send the link by SMS or email.
The customer could connect with remote just by clicking the link and don't need to install the app. Review collected by and hosted on G2.com.
When sending a SMS to China users, the customer takes very long time to receive it.
It takes very long time about 3-5mins to make the connection. The user's web page loads very slowly in China region, the webpage show a white background for 3-5mins, then pop up the access request windows. Review collected by and hosted on G2.com.
Hi Hao!
Thank you for your review. We are happy to hear that you appreciate the ease of connectivity, however it is unfortunate you experience a delay. We will look into why this is. In case you have any immediate questions, please reach out to support@xmreality.com
All the best,
Caroline
Since starting to use XMReality last year, it has proven itself time and time again as an easy way to quickly set up a remote video call to a customer to gather more information about physical hardware issues they are having. The ability to get a video call up and running in less than 30 seconds with no software to install or special accounts to deal with on the customer side has been huge. Review collected by and hosted on G2.com.
The PointPad has proven essentially useless to us - it looks super cool to have your hand appear on the screen and makes a great demo, but for real-world use with customers, using the pointer features in the app has proven far more effective and convenient than setting up the PointPad. Review collected by and hosted on G2.com.
Hi Bill!
Thank you for taking the time to review our product. We are every happy to hear that you find it easy to get started and use. Thank you for sharing your story and your use cases!
All the best,
Caroline
I love the simplicity and ease of use of the software. Review collected by and hosted on G2.com.
It is a little too simple and needs more features such as customizable audio and video settings. Review collected by and hosted on G2.com.
I like how easy it is to use, great guiding tools such as the quick text, drawing, pointer hand over lay. Review collected by and hosted on G2.com.
The ability for guided users without an XM Reality account to send quick messages.
The video recordings should show the step by step instructions. Review collected by and hosted on G2.com.
Thank you for taking the time to review XMReality Toha! We really appreciate your input and will take your feedback into consideration for future product development and improvements.
All the best from the team at XMReality
The augmented reality tools allowing team members to digitally interact during calls. Review collected by and hosted on G2.com.
Sometimes there are hangups with people not being able to join the call but it is rare. Sometimes the XM Reality plugin for MS Teams does not open XM reality. Review collected by and hosted on G2.com.
Hi Mark!
Thank you for your review. We are very happy to hear you enjoy using XMReality and that it helps you connect instantly.
Best wishes,
Caroline
Almost all functions in XM Reality are useful. In these real-time functions of Marking in the screen is very useful. Review collected by and hosted on G2.com.
Sometimes we get multiple disconnections due to network issues. Maybe this is an external factor that affects to use of this software. Review collected by and hosted on G2.com.
Hi Senthil!
Thank you for your review. We really appreciate you sharing your thoughts and the fact that you appreciate using XMReality.
All the best,
Caroline
Working in tech support we support medical simulators and we work with educators and nursing staff who are not comfortable troubleshooting the electronics. This application allows us to guide our customers and troubleshoot as if we were right their with them. Review collected by and hosted on G2.com.
The only downside is if we need to show a customer something on one of our in-house simulators we can use the hand's overlay camera but it can be time-consuming to set up or we would carry our laptops and use the webcam but there is no real portable solution. Review collected by and hosted on G2.com.
Thank you for reviewing our product and sharing your experiences from using XMReality within the Medical sector! We are glad to hear that XMReality can help you fix your problems right away by bringing the problem to the expert, instead of sending the expert to the problem.
Let us know if you would like som tips and tricks on how to use the hands overlay function - you can reach our customer experience team at customerexperience@xmreality.com