The greatest benefit of xMatters to me is its ability to add order to our incident response process. My place of work in the field of IT operations works with an online retail company and we use it on a daily basis when there is a breakdown. On call schedules and escalation paths features are highly prevalent on the platform, which makes responsibility clear. As we utilize it at a rate of high frequency, the team reacts quicker and avoids the one in which a number of individuals can respond yet allow others to assume they have responded. Review collected by and hosted on G2.com.

The weakness that I have identified with xMatters is associated with team rotations. There are also frequent changes in schedules of our operations group and to maintain those updates within the system there is a need to observe it. The features linked to the escalation paths are many, and, thus, even basic changes could imply a few steps. Review collected by and hosted on G2.com.

I really liked the intelligent routing. The rules and distribution schemes are very flexible, and I can manage them in stages. I also appreciated the native integrations, the APIs, and how easy it is to automate response flows. Review collected by and hosted on G2.com.

The mobile app works well overall, but sometimes the notifications arrive late, which I didn’t like. Still, it’s not a big problem for me. Review collected by and hosted on G2.com.

It works well enough-- it pages the correct people and gets their attention. The workflow UI is also nice, and it's nice to have data that keeps track of MTTR. Review collected by and hosted on G2.com.

It feels a little barebones. There's a lot that has to be home-brewed. There are some basic integrations with the workflows, but they work with webhooks and don't directly integrate with alerting software. Also, there's very little currently in the Terraform provider, which is rough for a company that claims to be focused on Google-style SRE practices. Review collected by and hosted on G2.com.

I appreciate the mobility it offers, especially being able to review critical alerts or approve changes directly from my phone. I also value receiving immediate feedback, because it helps me understand what we’re doing well. On top of that, I really appreciate the dashboard’s complete visibility: I can see the status of educational services in real time, and that’s something I truly value. Review collected by and hosted on G2.com.

I’d like to see it improve, especially when it comes to personalization, because as a student it still feels a bit too corporate and impersonal. Review collected by and hosted on G2.com.

I like xMatters because it makes it easier to communicate across different teams. I also appreciate how simple and smooth it is to use, which has significantly improved our efficiency. The interface is good as well, and it feels very familiar to me. Review collected by and hosted on G2.com.

There are a couple of things that didn’t meet my expectations. In particular, the notification customization and the overall ease of generating reports could be improved. Review collected by and hosted on G2.com.

I really like the quick alert system that xMatters provides. It's great for sending automatic notifications, which helps my team respond quickly to issues. The seamless integration with other tools like ServiceNow or Slack automates workflows and reduces manual steps, boosting overall efficiency. I also find the setup pretty easy, and we started using it without much hassle. xMatters helps in coordinating responses effectively, and I enjoy experimenting to improve each reporting for easy customization and quicker insight. Review collected by and hosted on G2.com.

I like everything, so far I have no complaints. Review collected by and hosted on G2.com.

The notifications and escalation features are extremely useful. In a business-critical environment, they make sure that important events are addressed quickly and escalated when necessary. The system is very reliable, and the advance notifications about on-call schedules help avoid unexpected issues. It is also easy to integrate with our alerting agents. The mobile app can be configured so that alerts are not missed even if 'do not disturb' is enabled, but it also prevents overload if the IT system generates a large number of alerts. As a team that prioritizes security, we find that it fully meets our requirements for secure responses. Review collected by and hosted on G2.com.

The scheduling interface can be a bit confusing initially when setting up on-call shifts, as it isn't very intuitive. Review collected by and hosted on G2.com.

The most notable thing in the xMatters is the command it has on the consistency of the communication. The features included to support the use of multiple channel notification also make sure that no one can say that he or she did not know that something was happening. I use it so often and that is why we are ready to react. The implementation allowed us to normalize the way we escalate incidents between departments and this caused less stress and expectation during releases of production. Review collected by and hosted on G2.com.

I do not like the fact that management of schedules between various teams can be time consuming with xMatters. Although the number of features is high, manual rotation needs to be updated with care. The frequency of use implies that schedule mistakes are revealed very fast, and alerts may be sent to the wrong recipient. This is frustrating during peak times and makes us check on assignments a couple of times more than we would like. Review collected by and hosted on G2.com.

I like that it can assign tasks in seconds based on anticipated responses, and that our response time improves significantly during critical incidents. I also appreciate being able to prioritize alerts so we only receive the essential ones. I really like the mobile app as well—it’s great because I can respond from anywhere. Review collected by and hosted on G2.com.

The reports could be more customizable for executive presentations; that’s the only area I think needs improvement. Review collected by and hosted on G2.com.

I like the low-code flow designer in xMatters because it offers a drop-and-drop interface for creating complex logic, making it accessible for non-technical teams. This feature allows users like me to develop intricate processes without needing to be an expert, which I find particularly beneficial. Review collected by and hosted on G2.com.

I wish they would improve the support team. They are slow to respond and are not very user friendly. Review collected by and hosted on G2.com.