--- title: xMatters Reviews meta\_title: 'xMatters Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 786 reviews by the users' company size, role or industry to find out how xMatters works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 786 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # xMatters Reviews & Product Details Visit Website xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters. * * * Product Website xMatters Seller [Everbridge](https://www.g2.com/sellers/everbridge) Discussions [xMatters Community](https://www.g2.com/products/xmatters/discuss) Languages Supported Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, Hebrew, Hindi, Croatian, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Merve Erdogmus Show More ## Pricing Pricing provided by xMatters. ### Free Free 10 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/xmatters/pricing) ## xMatters Integrations (84) What do users say about integrations? Verified by xMatters [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Akamai Cloud Block Storage ](https://www.g2.com/products/akamai-cloud-block-storage/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Alertus Unified Mass Notification System ](https://www.g2.com/products/alertus-unified-mass-notification-system/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") API Fortress 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"Product Avatar Image") Bitbucket ](https://www.g2.com/products/bitbucket/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") BlazeMeter Continuous Testing Platform ](https://www.g2.com/products/blazemeter-continuous-testing-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CA Service Desk Manager ](https://www.g2.com/products/ca-service-desk-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CA Unified Infrastructure Management ](https://www.g2.com/products/broadcom-ca-unified-infrastructure-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CircleCI 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynatrace ](https://www.g2.com/products/dynatrace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") EasyVista Service Manager ](https://www.g2.com/products/easyvista-service-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Elastic Stack ](https://www.g2.com/products/elastic-stack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") F5 BIG-IP Access Policy Manager (APM) ](https://www.g2.com/products/f5-big-ip-access-policy-manager-apm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshservice ](https://www.g2.com/products/freshservice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GitHub ](https://www.g2.com/products/github/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GitLab ](https://www.g2.com/products/gitlab/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Cloud ](https://www.g2.com/products/google-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Cloud Run ](https://www.g2.com/products/google-cloud-run/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Kubernetes Engine (GKE) ](https://www.g2.com/products/google-kubernetes-engine-gke/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Grafana Labs ](https://www.g2.com/products/grafana-labs/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HaloITSM ](https://www.g2.com/products/haloitsm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HEWLETT PACKARD ENTERPRISE.. ](https://www.g2.com/products/hp-development-company-hewlett-packard-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Honeycomb ](https://www.g2.com/products/honeycomb-software-honeycomb/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Hubot ](https://www.g2.com/products/salesforce-hubot/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Icinga Infrastructure Monitoring ](https://www.g2.com/products/icinga-infrastructure-monitoring/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kiali Operator ](https://www.g2.com/products/kiali-operator/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LaunchDarkly 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Azure DevOps ](https://www.g2.com/products/microsoft-azure-devops/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Moogsoft ](https://www.g2.com/products/moogsoft/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Nagios Network Analyzer 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") pgDash ](https://www.g2.com/products/pgdash/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PingFederate ](https://www.g2.com/products/ping-identity-pingfederate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PingOne Advanced Identity Cloud ](https://www.g2.com/products/pingone-advanced-identity-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Prometheus ](https://www.g2.com/products/prometheus/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ScienceLogic AI Platform 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Site24x7 ](https://www.g2.com/products/site24x7/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SnapComms ](https://www.g2.com/products/snapcomms/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Spinnaker ](https://www.g2.com/products/spinnaker/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Splunk ](https://www.g2.com/products/splunk-2025-01-30/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Splunk Enterprise ](https://www.g2.com/products/splunk-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Splunk Infrastructure Monitoring ](https://www.g2.com/products/splunk-infrastructure-monitoring/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Splunk IT Service Intelligence‎ (ITSI) ](https://www.g2.com/products/splunk-it-service-intelligence-itsi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Splunk On-Call ](https://www.g2.com/products/splunk-on-call/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Spotlight ](https://www.g2.com/products/quest-software-spotlight/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") StandardFusion ](https://www.g2.com/products/standardfusion/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") StatusHub ](https://www.g2.com/products/statushub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Statuspage ](https://www.g2.com/products/statuspage/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sumo Logic ](https://www.g2.com/products/sumo-logic/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sysdig Monitor ](https://www.g2.com/products/sysdig-sysdig-monitor/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ThousandEyes ](https://www.g2.com/products/thousandeyes/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") vArmour ](https://www.g2.com/products/varmour/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Webhooks.io ](https://www.g2.com/products/webhooks-io/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zabbix ](https://www.g2.com/products/zabbix/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More RK Rajeevi K. Systems Engineer Mid-Market (51-1000 emp.) 4/2/2026 "xMatters Makes Escalations Easy with Seamless Splunk Integration" 4.5/5 What do you like best about xMatters? xMatters handles automatic escalations well in chaotic environments, and it’s easy to set up smart rules that notify the on-call team first. I also appreciate the integration with tools like Splunk; it feels seamless. Review collected by and hosted on G2.com. What do you dislike about xMatters? During long shifts without Wi‑Fi, the app doesn’t save drafts offline, which I didn’t like. This definitely needs improvement. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? It has been a useful tool for leading with high precision, thanks to its reliability in critical missions. That reliability makes it indispensable, and it has helped transform reactive responses into proactive ones. Its functions have also proven valuable because we keep critical and monitoring systems operational 24/7. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller DK Donald K. Customer Support Manager Mid-Market (51-1000 emp.) 2/4/2026 "Excellent Accurate Alerting with Responsive Support and Centralized Incident Management" 5/5 What do you like best about xMatters? Their accurate alerting system is excellent, we can clearly see the incident. It has very useful features that facilitates incident management with clear alerts. Their support team incredibly responsive, they provided great support from day one. I like their ability to centralize incident management. Review collected by and hosted on G2.com. What do you dislike about xMatters? The results can be confusing at times, and I’d like more customization options for the reports. I’d also like a dark mode for the interface, as long as it remains easy to use. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? It has greatly simplified the management of our rotations and helped me implement automated incident management. It offers many useful features and makes it easy to send alerts quickly. Overall, it includes everything I need and helps me resolve issues as soon as possible by notifying me right away. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Safaa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Safaa A.") SA Safaa A. VP of Technology Marketing and Advertising Mid-Market (51-1000 emp.) 3/30/2026 "Streamlined Alerts but Challenging for Newbies" 3.5/5 What do you like best about xMatters? I love the workflow design in xMatters because it transforms simple notifications into a fully automated response. Watching the system automatically trigger Slack rooms or Jira tickets is excellent. Review collected by and hosted on G2.com. What do you dislike about xMatters? The initial learning curve for the workflow design can be quite stiff for new team members. It takes significant time to master the logic of complex system integrations out of the box. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? I use xMatters to automate Slack channels and Jira tickets, cutting manual effort. It escalates critical issues effectively, reaching the right person on the right device. This significantly reduces communication cost and improves time to repair during crises. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JP Julia P. Emergency communications specialist Electrical/Electronic Manufacturing Small-Business (50 or fewer emp.) 12/12/2025 "Structured notifications for busy departments" 4.5/5 What do you like best about xMatters? My best feature about xMatters is that it has a smooth flow of notifications when things go on fast. The actual implementation was a smoother process than I thought, and the features are what are actually being used by our team. I am going back to it on a regular basis as it helps us keep up with the pace of our communication. The customer service has also been strong in every instance that I contacted it, hence it makes me confident whenever I engage it in times of stress. Review collected by and hosted on G2.com. What do you dislike about xMatters? What annoys me about xMatters is that whenever some updates are released, they may bring some changes that are difficult to adapt to. I can also be affected by the introduction of new versions, which disrupts my rhythm, and I need to complete alerts in a short time. I also believe that it might add features in a few places, and thus at times, I resort to using other apps to complete the gap. Customer care comes to my rescue, whenever I contact them, however, such disruptions nonetheless make my day slow. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? The greatest advantage that xMatters brought is elimination of the potential of one to miss an urgent update. Our team did not experience any friction during the implementation, and the number of features corresponds to the one we utilize to coordinate on a daily basis. It is common by everybody nowadays since it makes things predictable. Our customer service has been reliable and this makes us feel more secure when relying on the customer service during peak periods. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AD Aubine D. Software Engineer Mid-Market (51-1000 emp.) 2/3/2026 "Easy to Use, Fast to Implement, and Excellent Support for Incident Management" 5/5 What do you like best about xMatters? It’s well known for being easy to use, quick to implement, and backed by excellent support. I also appreciate how xMatters helps reduce incident response time by ensuring the right person is assigned to the issue, especially when system outages require on-call management and escalations. Review collected by and hosted on G2.com. What do you dislike about xMatters? I have nothing negative to say—its performance has been incredible. xMatters deserves a high rating for its effective incident management and reliable service. We haven’t run into any issues or problems while using this software. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? This tool allows us to send messages to key members of SRE and BT when an issues arises. It also helps teams proactively prevent distributions and speeds up incident resolution. Additionally, we use it to receive alert notifications when new incidents are create. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller BW Brandon W. Enterprise (\> 1000 emp.) 4/21/2026 "User-Friendly and Easy to Customize for Our Business Needs" 5/5 What do you like best about xMatters? xMatters is very user-friendly and makes it easy for us to customize it to meet our business needs. xMatters has changed how we communicate internally with our teams and key stakeholders. Review collected by and hosted on G2.com. What do you dislike about xMatters? Nothing is coming to mind. If anything, I think some advisory time with the xMatters professionals each year would be great to showcase new features and to make sure that clients are maximizing the system for what it will do. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? xMatters is changing how we communicate internally during some of our most critical moments. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign PC Paulo C. IT Operations Manager Small-Business (50 or fewer emp.) 4/21/2026 "Reliable, Secure IT Operations Optimization with Strong Messaging" 4.5/5 What do you like best about xMatters? I like it for its IT operations optimization features and strong security. The messaging system works well, and I’ve also been impressed by the service’s reliability. Review collected by and hosted on G2.com. What do you dislike about xMatters? I’d like to see improvements to how advanced team performance analyses are displayed, as the current presentation could be more intuitive and easier to interpret. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? Using xMatters, we solve structural problems in the incident chain. For example, we filter events to help ensure everything runs smoothly, manage incidents, and improve response times so the overall process works reliably. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller LO Larry O. Operations Manager Mid-Market (51-1000 emp.) 12/2/2025 "Essential Incident Management Tool with Smart Customization" 4.5/5 What do you like best about xMatters? It's an essential tool for incident management. I've found it helpful, especially because it provides intelligent customization options. I appreciate many of its features, including automation, the dashboard, monitoring tools like Nagios, and the way it enables me to establish communication channels. Review collected by and hosted on G2.com. What do you dislike about xMatters? I only had minor issues setting up the routing rule because it was difficult, and also the mobile app sometimes feels less intuitive and more cluttered. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? The automated response process and proactive improvements allow us to respond quickly, while the transparency and strong management provided greatly enhance communication during high-pressure situations and help us stay composed. The alert and incident management features, along with the service's reliability, have proven to be truly invaluable. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RG Regie G. Major Incident Manager Small-Business (50 or fewer emp.) 2/4/2026 "Time-Saving Escalation Automation with Solid Integrations and Mobile App" 4.5/5 What do you like best about xMatters? It offers the possibility of automating escalation chains, which saves time and with the integration that the system has, it works well, and the mobile application is solid and I like that it allows you to manage the incident and see who has responded if you are glued to the laptop. Review collected by and hosted on G2.com. What do you dislike about xMatters? Something that I didnt like has been improved, which was the administration interface and the design in some integrated reports can be more intuitive. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? xMatters has solved many problems for us, especially around alerts and delays in team participation. Now everything feels like a benefit: less noise, and each incident is notified to the right department. As a result, our initial response time in critical incidents has been reduced. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller MK Maureen K. Major Incident Manager Small-Business (50 or fewer emp.) 2/23/2026 "Custom Workflows and Smart Scheduling That Save Time" 4.5/5 What do you like best about xMatters? I love how it lets me create a custom workflow. It also saves me minutes by automatically scheduling the right people based on service needs, so I don’t have to dig through manual spreadsheets. It’s excellent, and I really love using it. Review collected by and hosted on G2.com. What do you dislike about xMatters? What’s not so great is the learning curve with the administrative interface. It’s complicated at first, and setting up some of the more complex integrations takes a lot of time to do properly. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? It’s been an excellent solution, because it reduced unnecessary alerts and connected us with the right security expert. It also solved the problem of scattered notifications, which is what makes xMatters so great. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about xMatters? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about xMatters ](https://www.g2.com/products/xmatters/discussions/new) ![Dale M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dale M.") DM Dale Marttinen • Last activity over 5 years ago shoudl I type more stuff here 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/32809-shoudl-i-type-more-stuff-here) ![Priyank P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Priyank P.") PP Priyank Parikh • Last activity almost 5 years ago How to acknowledge multiple incidents in one go instead of one by one 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/51335-how-to-acknowledge-multiple-incidents-in-one-go-instead-of-one-by-one) [ View all Discussions ](https://www.g2.com/products/xmatters/discuss) ## Pricing Options Pricing provided by xMatters. ### Free Free 10 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/xmatters/pricing) xMatters Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image") PagerDuty 4.5/5(972) [ Compare Now ](https://www.g2.com/compare/pagerduty-vs-xmatters) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3bd3c330ae9473fec45e6ad0ceddf248/opsgenie.png "Product Avatar Image") Opsgenie 4.2/5(54) [ Compare Now ](https://www.g2.com/compare/opsgenie-vs-xmatters) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_91bcb2c063fcfb0a82dfedcf1a6463d1/splunk-on-call.jpg "Product Avatar Image") Splunk On-Call 4.5/5(52) [ Compare Now ](https://www.g2.com/compare/splunk-on-call-vs-xmatters) ##### ##### xMatters Features Monitoring Constant Monitoring Timely Alerts TIcket Accuracy Management Tools Ticket Assignment Standardization Lifecycle Visualization ServiceNow Apps ServiceNow Integration Value Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/xmatters/features) ## Top-Rated Alternatives [ ![PagerDuty](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![Opsgenie](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Opsgenie") Opsgenie 4.2/5(54) ](https://www.g2.com/products/opsgenie/reviews) [ ![Splunk On-Call](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Splunk On-Call") Splunk On-Call 4.5/5(52) ](https://www.g2.com/products/splunk-on-call/reviews) [ View All Alternatives ](https://www.g2.com/products/xmatters/competitors/alternatives) ##### Categories on G2 [ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Incident Management](https://www.g2.com/categories/incident-management)[IT Alerting](https://www.g2.com/categories/it-alerting) ##### Explore More [Which low-code platforms work best for financial services or insurance companies that need auditability and compliance baked into their workflows?](https://www.g2.com/discussions/which-low-code-platforms-work-best-for-financial-services-or-insurance-companies-that-need-auditability-and-compliance-baked-into-their-workflows)[Printavo vs BlueCherry Suite vs deconetwork for apparel and print businesses: which platform do practitioners in similar industries find most trusted based on user reviews?](https://www.g2.com/discussions/printavo-vs-bluecherry-suite-vs-deconetwork-for-apparel-and-print-businesses-which-platform-do-practitioners-in-similar-industries-find-most-trusted-based-on-user-reviews)[Which columnar database solution works best for log analytics and time-series style data where query patterns are append-heavy and dashboards need to refresh in near-real-time?](https://www.g2.com/discussions/which-columnar-database-solution-works-best-for-log-analytics-and-time-series-style-data-where-query-patterns-are-append-heavy-and-dashboards-need-to-refresh-in-near-real-time) [Top-rated customer relationship management software for mid-size businesses](https://www.g2.com/discussions/top-rated-customer-relationship-management-software-for-mid-size-businesses)[What is the best platform for creating interactive presentations?](https://www.g2.com/discussions/what-is-the-best-platform-for-creating-interactive-presentations)[Pros and Cons Details](https://www.g2.com/products/xmatters/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)