--- title: xMatters Reviews meta\_title: 'xMatters Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 786 reviews by the users' company size, role or industry to find out how xMatters works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 786 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # xMatters Reviews & Product Details Visit Website xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters. * * * Product Website xMatters Seller [Everbridge](https://www.g2.com/sellers/everbridge) Discussions [xMatters Community](https://www.g2.com/products/xmatters/discuss) Languages Supported Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, Hebrew, Hindi, Croatian, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Merve Erdogmus Show More ## Pricing Pricing provided by xMatters. ### Free Free 10 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/xmatters/pricing) ## xMatters Integrations (84) What do users say about integrations? 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Small-Business (50 or fewer emp.) 4/27/2026 "Seamlessly Integrates, But Steep Learning Curve for New Users" 3.5/5 What do you like best about xMatters? I like xMatters for its seamless integration with all monitoring tools, allowing us to create custom workflows to trigger specific actions automatically. The platform provides a single source of truth during our crisis by automatically synchronizing data across tools like Jira and Slack. Review collected by and hosted on G2.com. What do you dislike about xMatters? If I could change one thing, it would be to improve the initial top complexity. While the platform is powerful, the learning curve for creating a wide range of workflows can be a bit steep for new users. Also, the implementation was a mixed experience. The out-of-the-box setup works, but customizing the logic for a complex environment requires significant time and technical expertise. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? I use xMatters to coordinate team responses during incidents, ensuring quick and efficient returns. It automates notifications and escalations, reducing manual calls and response times. I also appreciate its seamless integration with monitoring tools for creating custom workflows and synchronizing data across platforms like Jira and Slack. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller PP Paul P. IT Operations Director Biotechnology Small-Business (50 or fewer emp.) 4/26/2026 "Strong incident response coordination" 4.5/5 What do you like best about xMatters? The aspect of xMatters that I like the most is its better coordination. The product provides a lot of functionality and that's helped us with accountability and responsibility. I particularly like the reduction in doubt in stressful situations and the coordination it offers. The support has been good as well. It has made our work more efficient because it has added more uniformity to responses and eliminated problems caused by people forgetting their responsibilities. Review collected by and hosted on G2.com. What do you dislike about xMatters? An area I don't like about it is that things can end up being too prescriptive for some teams. There are a lot of features, but some tasks can be more cumbersome when responding to unexpected circumstances. This has affected my work a little in requiring manual intervention in some cases. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? To me, xMatters addresses a problem with clear responsibilities in multi team response. It has many features that enable better process discipline, which has decreased confusion and increased predictability. That has benefited my team because fewer problems escalate because of a lack of clarity of responsibility. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ML Michelle L. Operations Scheduler Management Consulting Small-Business (50 or fewer emp.) 4/23/2026 "No more morning calls to the wrong person" 4.5/5 What do you like best about xMatters? I do love xMatters because of its smart on-call scheduling and well developed incident response automation. It makes sure that the right individual is always informed instantly, depending on his or her availability and expertise. As an example, in case of a critical system outage, it will automatically escalate in a set chain until there is a person dealing with the alert. Review collected by and hosted on G2.com. What do you dislike about xMatters? The first issue that I dislike about this platform is the initial complexity in configuring extremely complex custom workflows and integrations. Although it is powerful, the learning curve may be steep, preventing non-technical users to create advanced scenarios. It can also be just a little less intuitive than I would like sometimes to customize the reporting dashboards to the niche metrics. It requires certain serious efforts to master its extended potential entirely. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? This has been an entirely new tool in our incident management and on-call process. In the past we used to make manual calls and email chains to notify teams of critical issues which resulted in high delays and lack of notification, particularly beyond hours. It now automatically identifies issues based on monitoring tools and sends alert directly to relevant on-call teams. This will allow it to respond quickly, cut down the downtime drastically and leave our ops team with fire-fighting, which is not preventative. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller IH Izfar H. Marketing Executive Small-Business (50 or fewer emp.) 4/15/2026 "Rapid Response Management with Custom Alerts" 4.5/5 What do you like best about xMatters? What I like the most is when I get an alert on my phone, I can just tap one button, and it says I'm working on the problem. This instantly stops the system from calling everyone else, so my teams will not be disturbed during the night. I also appreciate the custom alert feature, where I can choose how the app alerts me. For a small issue, it can send a text message, but for an urgent emergency, it sends a notification with a loud siren to my phone. Review collected by and hosted on G2.com. What do you dislike about xMatters? Sometimes if our IT system is having a lot of minor errors, it will sent too many notifications in rows and can be overwhelming. I wish xMatters would group these notifications together so my phone doesn't buzz every ten seconds for the same problem. I also need them to upgrade the mobile apps refresh speed because occasionally, the mobile app takes a few seconds to update. When you're in a rush to fix a big problem, those few seconds of waiting for the screen to load can feel like a long time. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? I use xMatters as an emergency paging system for IT and support, ensuring someone is always available to fix problems immediately, even at night. It manages our response schedule, speeds up response times, and prevents unnecessary team disturbances. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller GH Gordon H. Java Dev Lead 2 Information Technology and Services Small-Business (50 or fewer emp.) 4/5/2026 "xMatters Enhances Incident Management and Cuts Downtime" 4.5/5 What do you like best about xMatters? I really appreciate the updates from xMatters on the custom domain feature, allowing us to host our status page with a personalized URL, which builds huge trust with our customers. I also love the new alert filter in the flow designer. It makes it much easier to find specific workflows, and I can verify HTTP and emails without having to hunt through a giant list of errors. The installation and setup of xMatters felt modern, and I found the guides and demos from the support service very helpful in setting up, especially with ServiceNow and FreshService triggers. The most impressive part was the public status pages migration, which transitioned smoothly to our new custom domain without causing any downtime for our customers. xMatters acting as our safety nets to our operation, its features catches human error before its become a huge incidents. Review collected by and hosted on G2.com. What do you dislike about xMatters? My dislike is the filter processing because the filter will reset every time I leave the page. If I'm working on several HTTP triggers, I have to keep resetting and reapplying the filter every time I come back to the list. The status pages need some visual improvement, it is too technical for common users to read and know all the data explanations. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? xMatters helps manage incidents by alerting teams during outages and ensuring high-priority tickets reach the DevOps team immediately. It solves pending alert problems by escalating alerts to backup managers, preventing incidents from getting lost. It is also fill the gap between our help desk and our engineering responder team, the FreshService ensure every tickets is escalated automatically and Xmatters system is sees all new tickets and starts the response flow for us. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AT Arnav T. DevOps Engineer Mid-Market (51-1000 emp.) 2/23/2026 "Rapid and Reliable Incident Management" 5/5 What do you like best about xMatters? I love xMatters because it's very reliable and fast, making it extremely accurate. It helps our team quickly find the root cause and fix issues, allowing us to avoid incidents. This reliability and speed are crucial in production, as xMatters informs us quickly about critical incidents so we can fix them before our end customers are affected. We use it for everything related to incident, issues, and alerting, which gives us the flexibility and ability to respond quickly to issues. Review collected by and hosted on G2.com. What do you dislike about xMatters? The UI is a bit complex, with too many options and configurations that require proper training. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? I use xMatters to manage incidents and alerting, eliminating delayed responses, notifying the right team quickly. It's reliable, fast, accurate, and helps us identify root causes, solve issues, and avoid incidents to ensure end customers aren't affected. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AR Advik R. Mid-Market (51-1000 emp.) 4/10/2026 "Reliable Alerts, Complex Setup" 3/5 What do you like best about xMatters? I appreciate xMatters' ability to automatically notify the right personnel at the right time, driving fast and reliable incident response without manual coordination. It's used effectively to automate incident alerting and to notify the right on-call teams to quickly respond and resolve IT issues. It also solves the problem of delayed or missed incident response by ensuring critical alerts reach the right people instantly and trigger automated actions. Review collected by and hosted on G2.com. What do you dislike about xMatters? The complex setup and configuration made it harder to onboard and customize workflows quickly. It felt overly complex and time-consuming to set up and manage for quick value. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? I use xMatters to automate incident alerting, ensuring critical alerts reach the right people instantly to quickly respond and resolve IT issues. It solves delayed response problems by notifying the right personnel at the right time, driving fast, reliable incident response without manual coordination. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller NB Neil B. Technical support engineer Automotive Mid-Market (51-1000 emp.) 3/17/2026 "Clear coordination for engineering teams during outages" 4/5 What do you like best about xMatters? The best thing about collaborating with xMatters is that it introduces a well organized dialogue when there is a service disruption. As technical support, understanding who the alert was responded to will avoid misunderstandings under the stressful circumstances. Status of recognition and escalation routes are evident in the platform, and this enhances the coordination among the engineers. Review collected by and hosted on G2.com. What do you dislike about xMatters? A disadvantage that I have found concerning xMatters is that sometimes it is necessary to spend some additional time to manage on call schedules when our operation team has been rotated. Engineers in our company sometimes cross duties based on projects. Manipulation of those schedules within the platform must be well verified to make sure that the correct personalities are alerted. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? In the case of our company, xMatters will primarily enhance coordination in case of unforeseen infrastructure issues. Rather than using sporadic messages, alerts are used to determine the engineer that is to receive the problem. That is clarity that will eliminate overlapped work and minimal inter-team confusion. It has helped to organize the incident discussions since all the people involved know who is responding and what resolution process is at which stage. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller EA Eneye A. Cloud Operations Engineer Real Estate Small-Business (50 or fewer emp.) 6/10/2026 "Must-Have for Incident Management with Seamless Escalation" 4.5/5 What do you like best about xMatters? I love how xMatters relieves me of notification worries during an incident. People who need to be alerted are notified, and if they don't respond, it automatically escalates to the next person. The escalation feature has saved me countless hours during late-night updates. It integrates cleanly into our workflow with different shifts and rotations. Also, the initial setup was very easy for my team. Review collected by and hosted on G2.com. What do you dislike about xMatters? The mobile app UI feels a bit better compared to other tools I use today. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? I use xMatters for core notification and incident response. It automatically alerts the right team members and escalates if someone doesn't respond, saving me countless hours during late-night updates. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Enterprise (\> 1000 emp.) 5/26/2026 "Efficient Notifications with Custom Workflows" 4/5 What do you like best about xMatters? I like the ability to trigger notifications from within ServiceNow by our L1 helpdesk agents and all the workflows that we can build to meet our needs. It's really handy that L1 helpdesk agents can propose a major incident or trigger on-call L2 members for help. Major incident managers can accept or reject the proposals and then trigger notifications to global leaders and open the command center. This results in global awareness and quick onboarding to resolve major issues. Review collected by and hosted on G2.com. What do you dislike about xMatters? I find it inconvenient that we have to go to the xMatters website to configure groups or on-call schedules. It would be great if we could manage xMatters settings and configurations directly from within ServiceNow. The setup process was medium in difficulty, and we needed help from the xMatters professional services team due to the complexity of the system. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? xMatters provides outage notifications to senior leaders and support groups, ensuring quick resolution of major issues. It enables customizable workflows and allows notifications to be triggered from ServiceNow by L1 agents, streamlining our incident management. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about xMatters? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about xMatters ](https://www.g2.com/products/xmatters/discussions/new) ![Dale M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dale M.") DM Dale Marttinen • Last activity over 5 years ago shoudl I type more stuff here 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/32809-shoudl-i-type-more-stuff-here) ![Priyank P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Priyank P.") PP Priyank Parikh • Last activity almost 5 years ago How to acknowledge multiple incidents in one go instead of one by one 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/51335-how-to-acknowledge-multiple-incidents-in-one-go-instead-of-one-by-one) [ View all Discussions ](https://www.g2.com/products/xmatters/discuss) ## Pricing Options Pricing provided by xMatters. ### Free Free 10 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/xmatters/pricing) xMatters Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image") PagerDuty 4.5/5(972) [ Compare Now ](https://www.g2.com/compare/pagerduty-vs-xmatters) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3bd3c330ae9473fec45e6ad0ceddf248/opsgenie.png "Product Avatar Image") Opsgenie 4.2/5(54) [ Compare Now ](https://www.g2.com/compare/opsgenie-vs-xmatters) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_91bcb2c063fcfb0a82dfedcf1a6463d1/splunk-on-call.jpg "Product Avatar Image") Splunk On-Call 4.5/5(52) [ Compare Now ](https://www.g2.com/compare/splunk-on-call-vs-xmatters) ##### ##### xMatters Features Monitoring Constant Monitoring Timely Alerts TIcket Accuracy Management Tools Ticket Assignment Standardization Lifecycle Visualization ServiceNow Apps ServiceNow Integration Value Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/xmatters/features) ## Top-Rated Alternatives [ ![PagerDuty](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![Opsgenie](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Opsgenie") Opsgenie 4.2/5(54) ](https://www.g2.com/products/opsgenie/reviews) [ ![Splunk On-Call](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Splunk On-Call") Splunk On-Call 4.5/5(52) ](https://www.g2.com/products/splunk-on-call/reviews) [ View All Alternatives ](https://www.g2.com/products/xmatters/competitors/alternatives) ##### Categories on G2 [ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Incident Management](https://www.g2.com/categories/incident-management)[IT Alerting](https://www.g2.com/categories/it-alerting) ##### Explore More [Which low-code platforms work best for financial services or insurance companies that need auditability and compliance baked into their workflows?](https://www.g2.com/discussions/which-low-code-platforms-work-best-for-financial-services-or-insurance-companies-that-need-auditability-and-compliance-baked-into-their-workflows)[Printavo vs BlueCherry Suite vs deconetwork for apparel and print businesses: which platform do practitioners in similar industries find most trusted based on user reviews?](https://www.g2.com/discussions/printavo-vs-bluecherry-suite-vs-deconetwork-for-apparel-and-print-businesses-which-platform-do-practitioners-in-similar-industries-find-most-trusted-based-on-user-reviews)[Which columnar database solution works best for log analytics and time-series style data where query patterns are append-heavy and dashboards need to refresh in near-real-time?](https://www.g2.com/discussions/which-columnar-database-solution-works-best-for-log-analytics-and-time-series-style-data-where-query-patterns-are-append-heavy-and-dashboards-need-to-refresh-in-near-real-time) [Top-rated customer relationship management software for mid-size businesses](https://www.g2.com/discussions/top-rated-customer-relationship-management-software-for-mid-size-businesses)[What is the best platform for creating interactive presentations?](https://www.g2.com/discussions/what-is-the-best-platform-for-creating-interactive-presentations)[Pros and Cons Details](https://www.g2.com/products/xmatters/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)