--- title: xMatters Reviews meta\_title: 'xMatters Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 786 reviews by the users' company size, role or industry to find out how xMatters works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 786 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # xMatters Reviews & Product Details Visit Website xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters. * * * Product Website xMatters Seller [Everbridge](https://www.g2.com/sellers/everbridge) Discussions [xMatters Community](https://www.g2.com/products/xmatters/discuss) Languages Supported Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, Hebrew, Hindi, Croatian, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Merve Erdogmus Show More ## Pricing Pricing provided by xMatters. ### Free Free 10 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/xmatters/pricing) ## xMatters Integrations (84) What do users say about integrations? 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Incident Handling Automation Expert Construction Small-Business (50 or fewer emp.) 5/19/2026 "We finally silenced alert fatigue by filtering noise" 4/5 What do you like best about xMatters? The dynamic escalation paths are a lifesaver - our on call engineer doesn't reply within 5 minutes, it escalates to the next person, then the manager without anyone having to lift a finger. I also find the two way SMS integration lovely,in times of outages, our team can take the time to respond or resolve alerts directly from their phones, no app needed. Another one that really impressed us was the real time status dashboard, it tells us who's been notified, who's on the case and even monitors resolution time, meaning we don't have to wonder when a critical incident happens. Review collected by and hosted on G2.com. What do you dislike about xMatters? While the drag and drop editor can be a bit clunky in use at first, it might require a bit of a reference manual or demo to get right, as some of the competition is easier to use. The mobile app is also less responsive than the desktop version: sometimes, it takes an additional 10-15 seconds for it to push notifications through, a long wait during a large incident. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? Life was a mess before xMatters, alerts were lost in Slack, engineers missed pages because they were in meetings, and we would waste 20 minutes trying to find out who should be on call. Now, the right people are immediately alerted, ownership is transparent, and automatic follow-ups occur when they do not respond. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AZ Arikas Z. Support System Tier ll Internet Mid-Market (51-1000 emp.) 5/19/2026 "xMatters: Streamlined Incident Management, Steep Learning Curve" 4.5/5 What do you like best about xMatters? Several things that xMatters has helped me to speed up resolution using the one-click run book automation triggers. It makes my work easy by cutting most of my time from manual operations. From inside the initial push notification, an on-call engineer can immediately execute automated remediation scripts like restarting a frozen server or clearing database issues. Setting up our rational on-call schedule calendar is direct, and the drag-and-drop shift metrics allow us to easily build out complex weekend rotations, geographic handoffs, and multi-tier escalation paths for our global team in half a day. Review collected by and hosted on G2.com. What do you dislike about xMatters? It has an administrative drawback. The visual workflow with the Canvas can be incredibly intimidating to navigate. Designing a complex multi-condition notification routing involved a steep learning curve as the interface feels overly cluttered with nested logic blocks that I had to troubleshoot when an alert flow breaks. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? I use xMatters to eliminate alert floods by filtering notifications to the right team. It speeds up issue resolution with one-click automation, making my work easier and reducing manual tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller KI Kazam I. Human Resource Assistant ll Internet Mid-Market (51-1000 emp.) 5/14/2026 "xMatters Helps To Streamlined Incident Management with Minor UI Challenges" 4.5/5 What do you like best about xMatters? I am really impressive and happy with the no-code flow designer in xMatters; it's incredible and simplifies my work significantly. I can drag and drop a logic path, for instance, to clear logs automatically when the database reaches 90% capacity. This prevents unnecessary wake-up calls for minor issues at three in the morning for our IT responders. It's an efficient feature that saves a lot of hassle. Additionally, the initial setup was a breeze due to the integration directory. We plugged in our existing Jira and Splunk instances in half a day and achieved a fully automated incident response loop in less than a week. Review collected by and hosted on G2.com. What do you dislike about xMatters? The configuration discoverability is lacking. The interface feels a bit dated and nested. It often takes four or five clicks just to find specific script or transformation logic hidden within a complex workflow map, which is frustrating during high-pressure system audits. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? I use xMatters to filter monitoring noise, enriching incidents with diagnostic data before response. It saves us from wasting time figuring out who's on call and automates escalation, creating Slack channels and conference bridges, simplifying my work with its no-code flow designer, preventing unnecessary wake-up calls. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller TB Thomas B. Mid-Market (51-1000 emp.) 6/16/2026 "Efficient Setup and Actionable Insights, Needs Enhanced Anomaly Detection" 4.5/5 What do you like best about xMatters? I appreciate xMatters' ability to turn data into actionable intelligence, which is really valuable in financial services. What's standout for me is the seamless transition from human input to automated responses. Also, the initial setup process was smooth, offering a plug and play experience. It works well in a high-client, regular financial service environment and integrates easily with existing projects. Review collected by and hosted on G2.com. What do you dislike about xMatters? If we're to notify specific areas where xMatters or any part of for it. This is paid called b feature enhanced to better service program manager in financial services. I will point to these three area for improvement. Predict anomaly detection integration and has several regulatory reporting installation, onify Crocs platform model. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? I use xMatters to maintain and synchronize, auditing every alert notification in a complex regulatory environment, mitigating communication challenges during outages. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller CA Chanda A. Support Operations Specialist Financial Services Small-Business (50 or fewer emp.) 5/6/2026 "Flexible Tool with Strong Communication Enhancements" 4.5/5 What do you like best about xMatters? I really like xMatters for its flexibility and customization. I can adapt the workflow to the specific needs of my team and the different types of incidents we handle. This makes the tool fit perfectly into our organization. I also appreciate the integration with tools and reporting analytics, which enhances my workflow and provides several benefits in my day-to-day activities as an incident manager. It's great for streamlining communication, automatic ticket creation, centralized information, and enhanced collaboration. I also find the mobile accessibility very useful. Review collected by and hosted on G2.com. What do you dislike about xMatters? If I had to point to one area for improvement, it would be the integration with other systems we use. Although xMatters integrates with several tools, sometimes the integration feels like it’s in three areas, and the connection could be made easier to optimize the flow of information. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? xMatters helps reduce incident response time with effective communication, escalates alerts, provides relevant info, and enables tracking and direction. It streamlines communication, automates ticket creation, and enhances collaboration, making issue management more efficient. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller BS Brent S. Chief Commercial Officer Mid-Market (51-1000 emp.) 2/18/2026 "xMatters does what it needs to do most of the time." 5/5 What do you like best about xMatters? Queue configuration works very good. I use SLA tracking almost daily for our SOC tickets and it has never failed me. The drag and drop reassignment of tickets during incident responses saves me probably two or three hours a week, depending on the number of tickets being worked, which is a savings that adds up. Having the ability to integrate with slack allows me to stay focused on working the incident without having to constantly switch between tabs to look at the status of the alert. Review collected by and hosted on G2.com. What do you dislike about xMatters? Reporting is terrible when you want to create your own security metrics. Getting SLA breach data means you will be using additional filters, exporting the data and taking additional time and approximately an hour a week, which is frustrating, just to complete my weekly compliance reporting. The mobile interface is basically unusable while attending stand up meetings and I am squinting at the screen trying to locate what I need, while waiting for the bus. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? Our average resolution time has decreased approximately 30%. The amount of time preparing for audits was reduced from days to hours. It is not perfect, however, it is much improved over what we had prior to implementing xMatters. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller HA Hamzah A. Administrator Small-Business (50 or fewer emp.) 5/3/2026 "xMatters Helped To Streamlined Incident Response with Synchronization Ease" 4.5/5 What do you like best about xMatters? What I like is the on-call calendar synchronization in xMatters because it pulls directly from our team's schedule, so no one has to manually update their availability in two places. I also find the incident suppression feature smart because it can realize if 10 different monitors are reporting the same issue, grouping them so we only get one phone call instead of 10. Lastly, the response data is invaluable for our monthly reviews as it shows exactly how long it takes for someone to start working on a problem. Review collected by and hosted on G2.com. What do you dislike about xMatters? On the downside, the mobile apps can sometimes be unreliable. Also, because the system is so critical to our uptime, anytime we want to change major integrations, we have to do a lot of testing to make sure we don't accidentally silence a real emergency. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? I use xMatters for our digital infrastructure as the main controller. It automates stakeholder updates during tech failures, keeping everyone informed while engineers fix issues. This separation lets everyone focus on their tasks during a crisis. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller II Imanda I. Office Admin Small-Business (50 or fewer emp.) 5/3/2026 "xMatters Works Great In Transforms Incident Management with Intelligent Alerts" 4.5/5 What do you like best about xMatters? What I really appreciate with xMatters for how it acts as an intelligent bridge between our technical monitoring tools and our human team, effectively automating the first response step. By the time I open my laptop, the system has already gathered logs and notified the right stakeholders. I love the adaptive card alert feature by SMS because it provides high-level data summaries that allow me to understand problems without even unlocking my phone. The postmortem report is a lifesaver as it automatically compiles the timeline of an entire incident, saving me hours of manual documentation. The conference bridge feature is also a standout, as it can automatically dial the team into a secure audio bridge the moment a high-priority crisis is confirmed. These features have made managing incidents much more efficient and stress-free. Review collected by and hosted on G2.com. What do you dislike about xMatters? I have some issues with xMatters. The message template can be a bit difficult if you want to change the layout of your alerts; you have to spend some time in the design edit to make sure they look right on all devices. I've also noticed that if you have too many external integrations connected at once, the notification flow can occasionally feel a bit crowded with data. Lastly, the permission system is very detailed, so you have to be careful when adding a new user to ensure that they have the right access level for their specific team. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? I use xMatters to automate the first response step, turning raw data into clear alerts and notifying the right stakeholders. It centralizes incidents, resolves time zone issues, ensures no alerts are missed, and compiles postmortem reports, saving me hours of manual documentation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JK Jeppe K. Software Engineer Small-Business (50 or fewer emp.) 7/4/2026 "Powerful Incident Management That Integrates Seamlessly" 5/5 What do you like best about xMatters? The platform includes powerful features, and I especially love the command tool for managing incidents. I also appreciate the suggested incident summaries and the data collection capabilities for incident management. Overall, it’s a very well-designed product that fits our needs perfectly and integrates smoothly with most of our tools. Review collected by and hosted on G2.com. What do you dislike about xMatters? It would be helpful to have a clearer view of the roadmap. I’ve also noticed a few glitches in the user interface, along with some minor inconsistencies in certain functions. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? Their responsiveness has been exceptional, and it has given us excellent visibility into the types of issues being reported. It also allowed us to easily migrate our manual processes, and the product can be configured to fit our workflows. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Yashika J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yashika J.") YJ Yashika J. Mid-Market (51-1000 emp.) 4/30/2026 "Streamlines Incident Response with Real-Time Notifications" 4/5 What do you like best about xMatters? I use xMatters to automate and orchestrate incident response notifications across teams and systems. It solves the problem of delayed and uncoordinated incident response by automatically notifying the right person and systems in real time. I appreciate how it helps with manual alert systems by handling integrated monitoring tools or triggering automated workflows and escalations during incidents. It instantly notifies the right on-call person based on schedules, which reduces delays and confusion. The integration with ServiceNow is valuable as it can automatically create or update incident tickets and sync status, ensuring response and documentation stay aligned. The initial setup was easy. Review collected by and hosted on G2.com. What do you dislike about xMatters? I think the limited native remediation depth can be improved. It can trigger actions, but deeper automation often requires external tools or custom scripting. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? I use xMatters to automate incident response notifications, solving delays and uncoordination by notifying the right people in real-time. It reduces manual alerts and integrates with monitoring tools, instantly notifying on-call staff based on schedules. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about xMatters? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about xMatters ](https://www.g2.com/products/xmatters/discussions/new) ![Dale M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dale M.") DM Dale Marttinen • Last activity over 5 years ago shoudl I type more stuff here 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/32809-shoudl-i-type-more-stuff-here) ![Priyank P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Priyank P.") PP Priyank Parikh • Last activity almost 5 years ago How to acknowledge multiple incidents in one go instead of one by one 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/51335-how-to-acknowledge-multiple-incidents-in-one-go-instead-of-one-by-one) [ View all Discussions ](https://www.g2.com/products/xmatters/discuss) ## Pricing Options Pricing provided by xMatters. ### Free Free 10 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/xmatters/pricing) xMatters Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image") PagerDuty 4.5/5(972) [ Compare Now ](https://www.g2.com/compare/pagerduty-vs-xmatters) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3bd3c330ae9473fec45e6ad0ceddf248/opsgenie.png "Product Avatar Image") Opsgenie 4.2/5(54) [ Compare Now ](https://www.g2.com/compare/opsgenie-vs-xmatters) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_91bcb2c063fcfb0a82dfedcf1a6463d1/splunk-on-call.jpg "Product Avatar Image") Splunk On-Call 4.5/5(52) [ Compare Now ](https://www.g2.com/compare/splunk-on-call-vs-xmatters) ##### ##### xMatters Features Monitoring Constant Monitoring Timely Alerts TIcket Accuracy Management Tools Ticket Assignment Standardization Lifecycle Visualization ServiceNow Apps ServiceNow Integration Value Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/xmatters/features) ## Top-Rated Alternatives [ ![PagerDuty](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![Opsgenie](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Opsgenie") Opsgenie 4.2/5(54) ](https://www.g2.com/products/opsgenie/reviews) [ ![Splunk On-Call](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Splunk On-Call") Splunk On-Call 4.5/5(52) ](https://www.g2.com/products/splunk-on-call/reviews) [ View All Alternatives ](https://www.g2.com/products/xmatters/competitors/alternatives) ##### Categories on G2 [ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Incident Management](https://www.g2.com/categories/incident-management)[IT Alerting](https://www.g2.com/categories/it-alerting) ##### Explore More [Which low-code platforms work best for financial services or insurance companies that need auditability and compliance baked into their workflows?](https://www.g2.com/discussions/which-low-code-platforms-work-best-for-financial-services-or-insurance-companies-that-need-auditability-and-compliance-baked-into-their-workflows)[Printavo vs BlueCherry Suite vs deconetwork for apparel and print businesses: which platform do practitioners in similar industries find most trusted based on user reviews?](https://www.g2.com/discussions/printavo-vs-bluecherry-suite-vs-deconetwork-for-apparel-and-print-businesses-which-platform-do-practitioners-in-similar-industries-find-most-trusted-based-on-user-reviews)[Which columnar database solution works best for log analytics and time-series style data where query patterns are append-heavy and dashboards need to refresh in near-real-time?](https://www.g2.com/discussions/which-columnar-database-solution-works-best-for-log-analytics-and-time-series-style-data-where-query-patterns-are-append-heavy-and-dashboards-need-to-refresh-in-near-real-time) [Top-rated customer relationship management software for mid-size businesses](https://www.g2.com/discussions/top-rated-customer-relationship-management-software-for-mid-size-businesses)[What is the best platform for creating interactive presentations?](https://www.g2.com/discussions/what-is-the-best-platform-for-creating-interactive-presentations)[Pros and Cons Details](https://www.g2.com/products/xmatters/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)