--- title: xMatters Reviews meta\_title: 'xMatters Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 786 reviews by the users' company size, role or industry to find out how xMatters works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 786 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # xMatters Reviews & Product Details Visit Website xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters. * * * Product Website xMatters Seller [Everbridge](https://www.g2.com/sellers/everbridge) Discussions [xMatters Community](https://www.g2.com/products/xmatters/discuss) Languages Supported Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, Hebrew, Hindi, Croatian, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Merve Erdogmus Show More ## Pricing Pricing provided by xMatters. ### Free Free 10 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/xmatters/pricing) ## xMatters Integrations (84) What do users say about integrations? Verified by xMatters [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Akamai Cloud Block Storage ](https://www.g2.com/products/akamai-cloud-block-storage/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Alertus Unified Mass Notification System ](https://www.g2.com/products/alertus-unified-mass-notification-system/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") API Fortress ](https://www.g2.com/products/api-fortress-api-fortress/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") App Dynamic ](https://www.g2.com/products/app-dynamic/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AppNeta ](https://www.g2.com/products/appneta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AWS Lambda ](https://www.g2.com/products/aws-lambda/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Analysis Services ](https://www.g2.com/products/azure-analysis-services/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bitbucket ](https://www.g2.com/products/bitbucket/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") BlazeMeter Continuous Testing Platform ](https://www.g2.com/products/blazemeter-continuous-testing-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CA Service Desk Manager ](https://www.g2.com/products/ca-service-desk-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CA Unified Infrastructure Management ](https://www.g2.com/products/broadcom-ca-unified-infrastructure-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CircleCI ](https://www.g2.com/products/circleci/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cisco Prime Access Registrar ](https://www.g2.com/products/cisco-prime-access-registrar/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cisco Webex Support ](https://www.g2.com/products/cisco-cisco-webex-support/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Control Tower ](https://www.g2.com/products/firebend-control-tower/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Datadog ](https://www.g2.com/products/datadog/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynatrace ](https://www.g2.com/products/dynatrace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") EasyVista Service Manager ](https://www.g2.com/products/easyvista-service-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Elastic Stack ](https://www.g2.com/products/elastic-stack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") F5 BIG-IP Access Policy Manager (APM) ](https://www.g2.com/products/f5-big-ip-access-policy-manager-apm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshservice ](https://www.g2.com/products/freshservice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GitHub ](https://www.g2.com/products/github/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GitLab ](https://www.g2.com/products/gitlab/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Cloud ](https://www.g2.com/products/google-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Cloud Run ](https://www.g2.com/products/google-cloud-run/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Kubernetes Engine (GKE) ](https://www.g2.com/products/google-kubernetes-engine-gke/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Grafana Labs ](https://www.g2.com/products/grafana-labs/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HaloITSM ](https://www.g2.com/products/haloitsm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HEWLETT PACKARD ENTERPRISE.. ](https://www.g2.com/products/hp-development-company-hewlett-packard-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Honeycomb ](https://www.g2.com/products/honeycomb-software-honeycomb/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Hubot ](https://www.g2.com/products/salesforce-hubot/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Icinga Infrastructure Monitoring ](https://www.g2.com/products/icinga-infrastructure-monitoring/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kiali Operator ](https://www.g2.com/products/kiali-operator/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LaunchDarkly ](https://www.g2.com/products/launchdarkly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LogicMonitor ](https://www.g2.com/products/logicmonitor/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Logz.io ](https://www.g2.com/products/logz-io/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Active Directory Certificate Services (AD CS) ](https://www.g2.com/products/microsoft-active-directory-certificate-services-ad-cs/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Azure ](https://www.g2.com/products/microsoft-microsoft-azure/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Azure DevOps ](https://www.g2.com/products/microsoft-azure-devops/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Moogsoft ](https://www.g2.com/products/moogsoft/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Nagios Network Analyzer ](https://www.g2.com/products/nagios-network-analyzer/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Nagios XI ](https://www.g2.com/products/nagios-xi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") New Relic ](https://www.g2.com/products/new-relic/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Okta ](https://www.g2.com/products/okta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OneLogin ](https://www.g2.com/products/onelogin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OpsRamp ](https://www.g2.com/products/opsramp/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Oracle Enterprise Data Management Cloud ](https://www.g2.com/products/oracle-enterprise-data-management-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Oracle Enterprise Manager ](https://www.g2.com/products/oracle-enterprise-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OverOps ](https://www.g2.com/products/overops/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Paessler PRTG ](https://www.g2.com/products/paessler-prtg/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") pgDash ](https://www.g2.com/products/pgdash/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PingFederate ](https://www.g2.com/products/ping-identity-pingfederate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PingOne Advanced Identity Cloud ](https://www.g2.com/products/pingone-advanced-identity-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Prometheus ](https://www.g2.com/products/prometheus/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ScienceLogic AI Platform ](https://www.g2.com/products/sciencelogic-ai-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sematext Cloud ](https://www.g2.com/products/sematext-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sentry ](https://www.g2.com/products/sentry/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow App Engine ](https://www.g2.com/products/servicenow-app-engine/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Site24x7 ](https://www.g2.com/products/site24x7/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SnapComms ](https://www.g2.com/products/snapcomms/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Spinnaker ](https://www.g2.com/products/spinnaker/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Splunk ](https://www.g2.com/products/splunk-2025-01-30/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Splunk Enterprise ](https://www.g2.com/products/splunk-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Splunk Infrastructure Monitoring ](https://www.g2.com/products/splunk-infrastructure-monitoring/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Splunk IT Service Intelligence‎ (ITSI) ](https://www.g2.com/products/splunk-it-service-intelligence-itsi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Splunk On-Call ](https://www.g2.com/products/splunk-on-call/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Spotlight ](https://www.g2.com/products/quest-software-spotlight/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") StandardFusion ](https://www.g2.com/products/standardfusion/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") StatusHub ](https://www.g2.com/products/statushub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Statuspage ](https://www.g2.com/products/statuspage/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sumo Logic ](https://www.g2.com/products/sumo-logic/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sysdig Monitor ](https://www.g2.com/products/sysdig-sysdig-monitor/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ThousandEyes ](https://www.g2.com/products/thousandeyes/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") vArmour ](https://www.g2.com/products/varmour/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Webhooks.io ](https://www.g2.com/products/webhooks-io/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zabbix ](https://www.g2.com/products/zabbix/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ER Erena R. Site reliability engineer Mechanical or Industrial Engineering Small-Business (50 or fewer emp.) 7/2/2026 "Critical solution for our distributed engineering squad" 4/5 What do you like best about xMatters? The incident management automation logic is accurate to the hilt. When there's a system outage and we need to know who the primary responders are, it's important to us. We have advanced notification routing rules, so that our core microservices architecture has zero downtime. Review collected by and hosted on G2.com. What do you dislike about xMatters? There are too many clicks required to change the configuration of the schedule. Sometimes, the mobile application notifications become unresponsive for as long as a few minutes during peak traffic times. The permission management for new team members requiring restricted access is still overly complex. Generating custom reports is too long to produce simple performance metrics that are accurate. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? We were previously having a lot of delays during midnight server crashes because of our manual escalation path. This platform now automatically alerts us to anomalies as soon as they're detected by our monitoring tools. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller SD Santiago D. Incident Response Automation Engineer Electrical/Electronic Manufacturing Small-Business (50 or fewer emp.) 6/6/2026 "We cut false positive alerts" 4.5/5 What do you like best about xMatters? The intelligent escalation paths are great, when our monitoring tools trigger an outage, xMatters does not hit the entire team, it follows our on-call rotation, attempts to reach the primary engineer first and then the backup if they are not reached. The integration with Slack and PagerDuty is two-way, so we can triage incidents without having to switch between applications, and when we're out on a call, we can still receive persistent alerts and notifications on the mobile app, even if it's on silent mode. Review collected by and hosted on G2.com. What do you dislike about xMatters? It's not the most user-friendly setup in the beginning – getting a complex workflow and integrating with our legacy systems was quite a bit of work for their professional services team. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? Without xMatters, our incident response used to be a mess with alerts being received via email, Slack, and phone calls with no ownership and key issues lost in the noise. Now all alerts are forwarded to the appropriate person with clear context, and if they don't respond, it will automatically escalate. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller GS Gina S. IoT Strategy and Operations Manager Information Technology and Services Small-Business (50 or fewer emp.) 5/29/2026 "Streamlined Incident Response, Minor Scheduling Friction" 4.5/5 What do you like best about xMatters? I appreciate most about xMatters the structure it brings to our incident response. The automatic routing helps immensely with ownership during incidents, resolving what used to be a recurring pain point. Before xMatters, alerts created confusion with some team members assuming others were handling them. Now, there's clarity on who is on-call and what happens if they miss a page. This has lightened the mental load that used to rest on me. I find that xMatters makes excellent use of the on-call schedule to ensure the right person responds, and the escalation path kicks in as needed, which really streamlines our process. An incident like a sensor outage at 3am on a Sunday previously would have been chaotic, but last quarter it went from page to triage in just four minutes. The initial setup was pretty smooth, and we didn't face any major issues. Review collected by and hosted on G2.com. What do you dislike about xMatters? The biggest friction point for me is managing rotations, since our schedules shift often with vacations, swaps, and coverage for new joiners, and keeping the system in sync takes work. The escalation path editor is powerful, but even a small change can mean clicking through several screens. A quicker way to handle routine swaps would save real time. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? xMatters solves the ownership issues during incidents, reducing confusion and mental load by automatically routing alerts. It ensures the right person responds promptly, enhancing our incident response structure. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AH Aslam H. IT Support Tier ll Internet Mid-Market (51-1000 emp.) 5/28/2026 "xMatters Is A Reliable On-Call Scheduling but Needs Better Search Features" 4.5/5 What do you like best about xMatters? What makes they helpful and reliable is the two-way notifications with xMatters. I didn't realize how valuable they were until we faced a live incident. It's great that when an alert fires, it doesn't just send a message and hope for the best. The responder can acknowledge, escalate, or decline directly from their phone, and the platform handles the response automatically. If no one acknowledges within a set time, it moves to the next person in the rotation. This is really helpful because not everyone gets paged, so someone not involved with the incident won't be disturbed, giving everyone more free time. Review collected by and hosted on G2.com. What do you dislike about xMatters? The search inside the platform is not very good. I'm trying to find a past incident or a specific workflow and it takes longer than it should, and the results are not always what you were looking for. For a platform that logs everything, it feels like finding things should be easier. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? xMatters handles our on-call scheduling and ensures the right responder is notified through the right channel. It coordinates team communication during live incidents, improving response times by notifying the right experts, reducing unnecessary notifications. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller RL Rahul L. Senior JavaScript Developer Information Technology and Services Small-Business (50 or fewer emp.) 5/26/2026 "Efficient Incident Response, Setup Could Improve" 4/5 What do you like best about xMatters? I appreciate how xMatters eliminates the 'who owns this?' confusion by routing alerts directly to the appropriate on-call engineer, maintaining a clean record of acknowledgments for post-incident reviews. The speed of receiving alerts is remarkable, as illustrated when a memory leak alert reached the on-call engineer's phone in under a minute, allowing us to deploy a patch quickly and efficiently. I really like the integration of xMatters with Datadog and ServiceNow, which routes alerts to the right person automatically, ensuring no manual handoff is needed. The ability to wire it into tools like Datadog and have it ping the correct engineer automatically when issues arise is a game-changer. The escalation flexibility is also brilliant, enabling tweaks to rotation schedules on the fly as needed. Overall, xMatters fits seamlessly into our daily toolkit alongside my IDE. Review collected by and hosted on G2.com. What do you dislike about xMatters? The initial setup is a bit of a beast. Reworking alert rules or integration logic isn't intuitive, and pulling detailed reports often means clicking through more screens than I'd like. When we needed to quickly adjust escalation policies after a service migration, it took longer than it should have. The reporting side is where I feel the pinch most, spotting recurring patterns or post-incident trends takes more digging than it ought to. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? xMatters eliminates guesswork in alert routing and ensures speedy incident responses. It integrates well with Datadog and ServiceNow, automating incident management. Escalation flexibility and clear post-incident records are vital for our team, making it a daily toolkit essential. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller EE Emmanuel E. Small-Business (50 or fewer emp.) 6/23/2026 "Efficient Alerts, Needs UI and Analytics Boost" 4/5 What do you like best about xMatters? I really appreciate the flexibility and integration capabilities of xMatters. It connects with our existing systems and allows for customized notifications, which makes our response more efficient. Also, the initial setup was easy, and the process was smooth while working closely with the support team. Review collected by and hosted on G2.com. What do you dislike about xMatters? I would like to see improvement in the user interface to make it more intuitive and easier to navigate. Additionally, enhancing the reporting and analytic features would help us better analyze incidents and improve our response strategies. More customization options for workflows would also be beneficial to tailor the platform more to our specific needs. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? I use xMatters for response and communication management. It automatically alerts the right team during critical events, improving coordination and managing enterprise risk. It reduces response time in emergencies, keeps stakeholders informed, and enhances cross-department coordination. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller HS Hermann S. Web development manager Program Development Small-Business (50 or fewer emp.) 5/26/2026 "Streamlines Incident Management with Precision" 4.5/5 What do you like best about xMatters? I love the visibility into who's actually handling what, which is a breakthrough for my team. We've integrated xMatters with our incident tools, so when something goes wrong, I know immediately who is already on it, avoiding any chaos or frantic messages. The on-call rotations and escalation logic have definitely saved our weekends more times than I can count. It automatically reroutes unacknowledged alerts, which ensures nothing slips through, simplifying the 'whose turn is it' debate. This system allows us to continue focusing on our work without constant interruptions, and the initial setup was pretty easy. Review collected by and hosted on G2.com. What do you dislike about xMatters? Building out the notification workflows used to be hard and time consuming. Getting escalation paths, rotation schedules, and group hierarchies dialed in took a solid two sprints of trial and error, and one misconfigured flow meant our junior dev got paged at 3 AM for a non-critical CSS issue. The platform is powerful, but newer hires on my team find the depth a bit daunting at first. Long-term, it pays off. Short-term, expect some growing pains. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? xMatters ensures the right person handles issues immediately, removing downtime from shared inboxes. It provides clarity on tasks and has on-call rotations that save us from chaos, making production and alert management smooth and stress-free. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller KB Krishna Priya B. Security Analyst Apparel & Fashion Mid-Market (51-1000 emp.) 5/24/2026 "Streamlined Incident Response with Automated Escalations" 4.5/5 What do you like best about xMatters? I love how xMatters has centralized our entire incident response process, preventing alerts and follow-ups from falling through the cracks. The automated escalation chains have greatly improved our security operations, halving our mean time to acknowledge incidents. Alerts automatically roll over to backup engineers if no response comes within five minutes, which means I'm not playing detective tracking down the on-call engineer. The two-way SMS and voice call integrations have been lifesavers, especially in low-connectivity zones. I can actually sleep at night, knowing that if the primary on-call misses an alert, it gets bumped to the backup within minutes without anyone babysitting the process. Also, the initial setup of xMatters was quick, which is always a plus. Review collected by and hosted on G2.com. What do you dislike about xMatters? The mobile app's load time when pulling up incident details is an issue. At night during a critical alert, every second feels like an eternity. Thankfully it doesn't happen often, but when it does, it's enough to make you grit your teeth. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? I use xMatters to centralize our incident response process, preventing alerts from slipping through cracks. It clarifies on-call ownership and automates follow-ups, significantly reducing response times. The automated escalation chains and two-way communication tools are crucial, especially for low-connectivity zones. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller CD Camille D. Automated response security analyst Renewables & Environment Small-Business (50 or fewer emp.) 5/20/2026 "No more missed critical alerts since we replaced our old paging system" 4/5 What do you like best about xMatters? The automated escalation chains have revolutionized it - when an incident hits you don't have to go chasing down the on call teams. Our mean time to acknowledge has been cut in half with alerts automatically being forwarded to the backup engineers when the primary doesn't respond within 5 minutes. The two way SMS and voice call integrations also mean our field techs get critical updates even in low connectivity areas, like during a recent outage at a remote data center. Review collected by and hosted on G2.com. What do you dislike about xMatters? It does take a little while to load up the information about the incident in the mobile app, which is frustrating at times when it matters most, especially at 3 AM when time is of the essence during an emergency, although it's not a frequent occurrence. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? We used to have a disjointed way of doing incident response before xMatters where alerts were lost in Slack, on call schedules were in spreadsheets and important incidents were missed for a few hours. Now, all it's integrated to a single system, with clear ownership, and automated follow up. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Samra K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samra K.") SK Samra K. System Architect Mid-Market (51-1000 emp.) 3/5/2026 "Powerful Routing Logic and Smooth Monitoring Integration" 4.5/5 What do you like best about xMatters? Mainly, the routing logic makes this better than anything else we’ve used. The right person will get called at the right time, and you can create these types of flows without having to walk anyone through each step of the process. Our integration with our monitoring stack was less painful than I thought it would be. xMattters simply pulls in events and sends them off to where they need to go. Since we switched to relying on automated systems to determine which people to call instead of relying on people to decide this for themselves, our MTTR (Mean Time To Resolve) has gone down dramatically. We find managing on-call schedules simple enough as well, although our last system made this a major headache. Review collected by and hosted on G2.com. What do you dislike about xMatters? Once you start creating complex work-flows, the flow designer can quickly become confusing and difficult to follow, it isn’t always clear where things are happening in relation to other things. The documentation is hit and miss; while setting up we had a couple of steps that seemed to have been written for a previous version of the software, so I ended up opening a ticket that I probably didn’t need to. As I’m sitting here on the couch after a long day, I am still thinking about the notification logs view, they seem to be much more difficult to navigate then they should be. We also found the pricing scale to be a little disheartening when we were looking to add additional personnel to the team. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? xMatters solves one problem, getting the right alert to the right person before it dies in someone’s email box. We receive incidents from many different areas, and xMaters is responsible for routing them to the correct people so that nothing sits in limbo. Because of faster response times we have seen reduced incident costs and that has worked out well for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about xMatters? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about xMatters ](https://www.g2.com/products/xmatters/discussions/new) ![Dale M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dale M.") DM Dale Marttinen • Last activity over 5 years ago shoudl I type more stuff here 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/32809-shoudl-i-type-more-stuff-here) ![Priyank P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Priyank P.") PP Priyank Parikh • Last activity almost 5 years ago How to acknowledge multiple incidents in one go instead of one by one 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/51335-how-to-acknowledge-multiple-incidents-in-one-go-instead-of-one-by-one) [ View all Discussions ](https://www.g2.com/products/xmatters/discuss) ## Pricing Options Pricing provided by xMatters. ### Free Free 10 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/xmatters/pricing) xMatters Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image") PagerDuty 4.5/5(972) [ Compare Now ](https://www.g2.com/compare/pagerduty-vs-xmatters) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3bd3c330ae9473fec45e6ad0ceddf248/opsgenie.png "Product Avatar Image") Opsgenie 4.2/5(54) [ Compare Now ](https://www.g2.com/compare/opsgenie-vs-xmatters) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_91bcb2c063fcfb0a82dfedcf1a6463d1/splunk-on-call.jpg "Product Avatar Image") Splunk On-Call 4.5/5(52) [ Compare Now ](https://www.g2.com/compare/splunk-on-call-vs-xmatters) ##### ##### xMatters Features Monitoring Constant Monitoring Timely Alerts TIcket Accuracy Management Tools Ticket Assignment Standardization Lifecycle Visualization ServiceNow Apps ServiceNow Integration Value Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/xmatters/features) ## Top-Rated Alternatives [ ![PagerDuty](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![Opsgenie](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Opsgenie") Opsgenie 4.2/5(54) ](https://www.g2.com/products/opsgenie/reviews) [ ![Splunk On-Call](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Splunk On-Call") Splunk On-Call 4.5/5(52) ](https://www.g2.com/products/splunk-on-call/reviews) [ View All Alternatives ](https://www.g2.com/products/xmatters/competitors/alternatives) ##### Categories on G2 [ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Incident Management](https://www.g2.com/categories/incident-management)[IT Alerting](https://www.g2.com/categories/it-alerting) ##### Explore More [Which low-code platforms work best for financial services or insurance companies that need auditability and compliance baked into their workflows?](https://www.g2.com/discussions/which-low-code-platforms-work-best-for-financial-services-or-insurance-companies-that-need-auditability-and-compliance-baked-into-their-workflows)[Printavo vs BlueCherry Suite vs deconetwork for apparel and print businesses: which platform do practitioners in similar industries find most trusted based on user reviews?](https://www.g2.com/discussions/printavo-vs-bluecherry-suite-vs-deconetwork-for-apparel-and-print-businesses-which-platform-do-practitioners-in-similar-industries-find-most-trusted-based-on-user-reviews)[Which columnar database solution works best for log analytics and time-series style data where query patterns are append-heavy and dashboards need to refresh in near-real-time?](https://www.g2.com/discussions/which-columnar-database-solution-works-best-for-log-analytics-and-time-series-style-data-where-query-patterns-are-append-heavy-and-dashboards-need-to-refresh-in-near-real-time) [Top-rated customer relationship management software for mid-size businesses](https://www.g2.com/discussions/top-rated-customer-relationship-management-software-for-mid-size-businesses)[What is the best platform for creating interactive presentations?](https://www.g2.com/discussions/what-is-the-best-platform-for-creating-interactive-presentations)[Pros and Cons Details](https://www.g2.com/products/xmatters/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)