--- title: xMatters Reviews meta\_title: 'xMatters Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 786 reviews by the users' company size, role or industry to find out how xMatters works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 786 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # xMatters Reviews & Product Details Visit Website xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters. * * * Product Website xMatters Seller [Everbridge](https://www.g2.com/sellers/everbridge) Discussions [xMatters Community](https://www.g2.com/products/xmatters/discuss) Languages Supported Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, Hebrew, Hindi, Croatian, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Merve Erdogmus Show More ## Pricing Pricing provided by xMatters. ### Free Free 10 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/xmatters/pricing) ## xMatters Integrations (84) What do users say about integrations? Verified by xMatters [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Akamai Cloud Block Storage ](https://www.g2.com/products/akamai-cloud-block-storage/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Alertus Unified Mass Notification System ](https://www.g2.com/products/alertus-unified-mass-notification-system/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") API Fortress 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"Product Avatar Image") Bitbucket ](https://www.g2.com/products/bitbucket/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") BlazeMeter Continuous Testing Platform ](https://www.g2.com/products/blazemeter-continuous-testing-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CA Service Desk Manager ](https://www.g2.com/products/ca-service-desk-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CA Unified Infrastructure Management ](https://www.g2.com/products/broadcom-ca-unified-infrastructure-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CircleCI 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynatrace ](https://www.g2.com/products/dynatrace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") EasyVista Service Manager ](https://www.g2.com/products/easyvista-service-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Elastic Stack ](https://www.g2.com/products/elastic-stack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") F5 BIG-IP Access Policy Manager (APM) ](https://www.g2.com/products/f5-big-ip-access-policy-manager-apm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshservice ](https://www.g2.com/products/freshservice/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GitHub ](https://www.g2.com/products/github/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GitLab ](https://www.g2.com/products/gitlab/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Cloud ](https://www.g2.com/products/google-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Cloud Run ](https://www.g2.com/products/google-cloud-run/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Kubernetes Engine (GKE) ](https://www.g2.com/products/google-kubernetes-engine-gke/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Grafana Labs ](https://www.g2.com/products/grafana-labs/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HaloITSM ](https://www.g2.com/products/haloitsm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HEWLETT PACKARD ENTERPRISE.. ](https://www.g2.com/products/hp-development-company-hewlett-packard-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Honeycomb ](https://www.g2.com/products/honeycomb-software-honeycomb/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Hubot ](https://www.g2.com/products/salesforce-hubot/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Icinga Infrastructure Monitoring ](https://www.g2.com/products/icinga-infrastructure-monitoring/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kiali Operator ](https://www.g2.com/products/kiali-operator/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LaunchDarkly 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Azure DevOps ](https://www.g2.com/products/microsoft-azure-devops/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Moogsoft ](https://www.g2.com/products/moogsoft/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Nagios Network Analyzer 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") pgDash ](https://www.g2.com/products/pgdash/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PingFederate ](https://www.g2.com/products/ping-identity-pingfederate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PingOne Advanced Identity Cloud ](https://www.g2.com/products/pingone-advanced-identity-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Prometheus ](https://www.g2.com/products/prometheus/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ScienceLogic AI Platform 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Site24x7 ](https://www.g2.com/products/site24x7/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SnapComms ](https://www.g2.com/products/snapcomms/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Spinnaker ](https://www.g2.com/products/spinnaker/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Splunk ](https://www.g2.com/products/splunk-2025-01-30/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Splunk Enterprise ](https://www.g2.com/products/splunk-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Splunk Infrastructure Monitoring ](https://www.g2.com/products/splunk-infrastructure-monitoring/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Splunk IT Service Intelligence‎ (ITSI) ](https://www.g2.com/products/splunk-it-service-intelligence-itsi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Splunk On-Call ](https://www.g2.com/products/splunk-on-call/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Spotlight ](https://www.g2.com/products/quest-software-spotlight/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") StandardFusion ](https://www.g2.com/products/standardfusion/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") StatusHub ](https://www.g2.com/products/statushub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Statuspage ](https://www.g2.com/products/statuspage/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sumo Logic ](https://www.g2.com/products/sumo-logic/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sysdig Monitor ](https://www.g2.com/products/sysdig-sysdig-monitor/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ThousandEyes ](https://www.g2.com/products/thousandeyes/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") vArmour ](https://www.g2.com/products/varmour/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Webhooks.io ](https://www.g2.com/products/webhooks-io/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zabbix ](https://www.g2.com/products/zabbix/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More JW Joey W. 12/1/2025 "User-Friendly Alert Solution with Seamless Integration" 4/5 What do you like best about xMatters? I find xMatters to be incredibly user-friendly, especially appreciated in the context of its alert notification capabilities. It is efficient and simplifies communication within our company, allowing me to send messages to anyone with ease. I particularly like the ease of use of templates provided by xMatters, which streamline our alert processes. xMatters has significantly improved the synergy between our IT department and customer support, ensuring timely communication during events or disruptions. This has been crucial for us in informing our customers promptly when there are ongoing issues. Additionally, integrating xMatters with Solarwinds alerting enhances our overall alert management experience. The initial setup was made relatively easy thanks to the support and resources, such as tutorials and learning tips, that xMatters provides. Review collected by and hosted on G2.com. What do you dislike about xMatters? At this time there are no dislikes. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? I find xMatters solves communication issues by enabling timely alerts and brings our IT closer to customer support during disruptions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Pritiranjan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pritiranjan B.") PB Pritiranjan B. Senior Manager - IT Operations & Service delivery 11/24/2025 "Effortless Incident Management with Seamless Integration" 4.5/5 What do you like best about xMatters? I really appreciate xMatters for its seamless integration with other essential tools, such as Dynatrace and ServiceNow. This integration ensures that when an issue is detected, the on-call person is promptly notified, and the incident is automatically assigned once the page is accepted, which enhances our incident response process. I love the user-friendly interface that makes setting up on-call schedules and escalation workflows incredibly easy, even for large teams. It allows for a detailed setup of on-call schedules tailored to offshore and onshore timings, which is crucial for efficient operations. The ability to configure various notification methods, including email, app notifications, calls, and SMS, means each individual can choose their preferred way of receiving alerts, ensuring timely responses. Overall, xMatters is invaluable in minimizing downtime for critical applications and escalates issues appropriately to involve the right people quickly, contributing significantly to our productivity. The initial setup was incredibly straightforward, further cementing its place as a tool I would highly recommend. Review collected by and hosted on G2.com. What do you dislike about xMatters? None Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? I use xMatters to integrate with tools like Dynatrace and ServiceNow, which streamlines incident alerting and response. It's effective for setting on-call schedules, escalation workflows, and notifying the right people, minimizing downtime for critical applications. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller CR Cody R. Senior Network Engineer Enterprise (\> 1000 emp.) 11/24/2025 "Customizable Alerting with Easy Setup" 4.5/5 What do you like best about xMatters? I find the customization of workflows and alerting in xMatters to be one of the best features. The flexibility to tailor alert types according to our needs has been a game changer for our firm, allowing us to integrate alerts from various vendors seamlessly. This capability ensures a deterministic flow of alerts, making the content actionable and clear for our team members. Additionally, the structured schedule and escalation path for these alerts mean that our entire team is notified efficiently about any issues, significantly enhancing our response to network and server-related problems. The straightforward and easy-to-follow setup process, especially as our custom workflows have grown, further adds to the product's appeal. All these features combined contribute to a seamless transition from our previous reliance on email alerts to a more structured and reliable ITSM solution, which is why I would rate xMatters a 9 out of 10. Review collected by and hosted on G2.com. What do you dislike about xMatters? I find the alert dependencies an area for improvement. Specifically, when alert A is triggered and is part of a group, alerts B and C should not be sent out if they're unnecessary. This functionality is crucial to avoid redundant alerts and the disruption they can cause when managing incidents. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? I use xMatters to manage network and server issues. It structures schedules and escalations, ensuring full team notification. Customizable workflows enhance alert handling, allowing deterministic content flow and actionable steps, making it a game changer. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 8/6/2024 "Enhancing Incident Response Through Automation and Smart Notifications" 4.5/5 What do you like best about xMatters? We have multiple options to get pages and also we have app as well to magage the pages. Its really great to manage through app. 1. Reliable and Fast Incident Notifications 2. Powerful Automation & Workflows 3. Excellent Integration Capabilities 4. Flexible Escalation & On-Call Management 5. Easy to Use Interface 6. Strong Reporting & Audit Capabilities 7. Helps Reduce MTTR Ease of Use xMatters is generally easy to navigate, and routine tasks like sending alerts or checking schedules can be done quickly. Ease of Implementation Initial onboarding and basic setup are straightforward, and the platform provides helpful templates to get started fast. Customer Support Customer support is responsive and knowledgeable. They usually help resolve issues quickly and offer clear guidance. Frequency of Use The platform works consistently even with frequent use during incidents, and performance remains stable. Number of Features It offers a wide range of features—from automated workflows to escalations—giving teams strong control over incident communication. Ease of Integration Integrations with tools like ServiceNow, Slack, and monitoring systems are smooth and reliable, making it easy to fit xMatters into existing processes. Review collected by and hosted on G2.com. What do you dislike about xMatters? Xmatters needs more integrations with multiple other tools. Like slack, we should be able to send the xmatters pages to private channels as well. This is just one, but there would be many to have. 1. UI Can Feel Complex 2. Steep Learning Curve for Automation 3. Limited Mobile App Functionality 4. Reports Could Be More Flexible 5. Integration Troubleshooting Isn’t Always Clear 6. On-Call Schedule Management Can Get Tedious 7. Notifications Can Sometimes Feel Noisy Ease of Use Some advanced settings—especially workflows and group structures—can be confusing for new users and require additional training. Ease of Implementation While basic setup is easy, configuring complex workflows or integrations can take more time and technical expertise than expected. Customer Support Although support is helpful, response times can vary depending on the complexity of the issue, and documentation isn’t always detailed enough. Frequency of Use Because many features are used only during incidents, some team members may forget navigation steps when they don’t use the tool regularly. Number of Features There are so many features that the platform can feel overwhelming at times, especially when trying to locate specific configuration options. Ease of Integration When an integration fails or needs debugging, the error messages are sometimes not descriptive enough, making troubleshooting harder. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? xMatters helps streamline and automate our incident response process. It ensures that the right people are notified immediately and through the right channels, reducing delays in communication. By automating alerts, escalations, and workflow actions, it eliminates manual coordination during critical events, which often slows down response times. The platform also addresses challenges related to on-call management. It keeps schedules organized, ensures coverage, and reduces the confusion about who needs to respond. This results in faster acknowledgment and resolution of incidents. xMatters also integrates smoothly with our existing tools—such as monitoring systems, ticketing platforms, and communication tools—which helps create a unified incident-management ecosystem. This automation reduces human error, accelerates ticket creation/updates, and provides clearer visibility into incident timelines. Overall, these improvements have helped reduce MTTR, minimize service disruptions, and ensure teams can collaborate effectively during high-pressure situations. Review collected by and hosted on G2.com. Show More 11/24/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DK David K. Systems Engineer Small-Business (50 or fewer emp.) 4/14/2026 "Intuitive Workflows and Smart Alert Routing That Save Time" 4.5/5 What do you like best about xMatters? It offers an intuitive interface and customizable templates that make setting up workflows quick and accurate. I also appreciate its smart rules engine that automates alert routing, which frees me from unnecessary notifications. Review collected by and hosted on G2.com. What do you dislike about xMatters? It’s not very user-friendly and it lacks more native, real-time reporting options. That’s the only drawback for me. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? It improves collaboration during incident management by bringing chats and updates together in one place. It also helps me maintain operational continuity by routing alerts to the appropriate experts. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JM Jason M. 11/18/2025 "Dynamic Incident Management, Needs Better Mobile UX" 4/5 What do you like best about xMatters? I find xMatters to be a lifesaver for managing incidents and restorations on our e-commerce platform. The platform automatically pulls in on-call personnel details from our existing databases, which eliminates the previous frustration of manually determining who to contact. This feature is especially beneficial when dealing with specific database issues or sharding problems, allowing for rapid collaboration among engineers in dedicated channels. Furthermore, I am impressed by the dynamic alert feature, which plays a critical role in streamlining our response processes by automatically integrating with our systems and triggering the necessary actions. Also, the setup process was smooth and efficient, as integrating xMatters with our existing systems was relatively easy. We were able to get our scheduling and notification functions up and running quickly. Overall, these features make xMatters invaluable for maintaining operational continuity and efficiency. Review collected by and hosted on G2.com. What do you dislike about xMatters? The mobile scheduling user experience (UX) is a concern for me. Additionally, I find the configuration for routing upon reporting to be problematic. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? I use xMatters for incident restoration, reducing time spent figuring out on-call personnel. It automates callouts and integrates data swiftly, saving crucial minutes in critical situations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller SL Shauna L. Incident Response Mid-Market (51-1000 emp.) 2/25/2026 "Intuitive On-Call Scheduling with Strong Monitoring and ITSM Integrations" 4.5/5 What do you like best about xMatters? What I like most is its native integration with monitoring and ITSM tools, which helps ensure alerts don’t get lost in a mailbox. I also really like the calendar and on-call schedule management—it’s extremely intuitive and easy to use. Review collected by and hosted on G2.com. What do you dislike about xMatters? What I liked least was their complicity when it comes to setting up workflows. That’s all. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? xMatters is positioned as a great tool for any Incident Response team. It solves many problems overall and gives us peace of mind, knowing the escalation system and reporting are automated. In day-to-day use, it has proven to be a very useful, solid tool. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JG Jacob G. Chief Information Officer Mid-Market (51-1000 emp.) 11/12/2025 "Effortless Incident Management with Reliable Integrations" 4.5/5 What do you like best about xMatters? I manage our incident notifications with xMatters to ensure the right people know when things in production go wrong. It’s tightly integrated with our monitoring tools, so I get a single stream of alerts rather than random pings from all over the place. And I also appreciate that I can set up escalation paths, an on call schedule and notification preferences in one place and it’s dependable and it just works when a switch isn’t working. Review collected by and hosted on G2.com. What do you dislike about xMatters? The xMatter mobile app is a touch more buggier than the browser but not too bad however it's importance for me to have all I need as quickly as possible (particular when your on call). And I understand that it might take couple more times to make the notification sounds as want but they should at least play it like ten times faster. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? We stay on top of critical incidents with xMatters and we never miss a beat. It’s the place all our alerts go to be proactively reviewed (or, as it were, ignored) and also where we can automate alert escalation so that someone is always on call when an issue crops up. Our incident response time has reduced, just one less thing to even worry about coordinating who is on call everything runs so smooth since we began using it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AR Arnold R. Automation Incident Manager Automotive Small-Business (50 or fewer emp.) 11/10/2025 "We found an incident management system that truly streamlines our workflow" 4.5/5 What do you like best about xMatters? I like the powerful notification templates that xMatters has. They will allow us to make very context specific alerts to our documentation team. Since we can immediately integrate it with our already existing Slack channels, we will never miss important updates or documentation mistakes that require urgent fixes, which enhances response time. Reporting features are also useful as it enables us to monitor the performance of notifications and optimize our processes with time. Review collected by and hosted on G2.com. What do you dislike about xMatters? The original configuration of the custom integrations was somewhat clumsy, and there was a little back and forth with our IT department. Also, the UI would have a more intuitive search option within the alert templates that would make the process of finding the appropriate template a bit quicker. At times the mobile application notifications were sluggish such that there were delays in accessing important updates. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? We were having troubles with sharing instantaneous documentation updates within our international group of employees. Prior to xMatters, it was easy to lose announcements in overflowing email inboxes which generated missed deadlines. With the xMatters in place, we have been able to greatly enhance the speed with which we broadcast important messages and have everyone to receive the information promptly. This eased the process of revision and, thus, reduced significantly the time required to issue new documents. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller GP Ganiez P. 2/11/2026 "Effective Incident Routing, Steep Learning Curve" 3.5/5 What do you like best about xMatters? I like how xMatters routes the incident to the exact person who is actually available to fix it. This has definitely stopped the infinity Fanta by ensuring incidents are handled promptly. Review collected by and hosted on G2.com. What do you dislike about xMatters? The initial configuration can be a little challenging because the learning curve is kind of steep. The mobile app interface feels old school and could use some updates to navigate faster during emergencies. It's a bit tricky at first because you have to set up all your workflows, and it takes some time to get everything signed correctly. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? xMatters routes incidents to the right person quickly, stopping unnecessary escalations and ensuring swift resolution. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about xMatters? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about xMatters ](https://www.g2.com/products/xmatters/discussions/new) ![Dale M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dale M.") DM Dale Marttinen • Last activity over 5 years ago shoudl I type more stuff here 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/32809-shoudl-i-type-more-stuff-here) ![Priyank P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Priyank P.") PP Priyank Parikh • Last activity almost 5 years ago How to acknowledge multiple incidents in one go instead of one by one 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/51335-how-to-acknowledge-multiple-incidents-in-one-go-instead-of-one-by-one) [ View all Discussions ](https://www.g2.com/products/xmatters/discuss) ## Pricing Options Pricing provided by xMatters. ### Free Free 10 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/xmatters/pricing) xMatters Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image") PagerDuty 4.5/5(972) [ Compare Now ](https://www.g2.com/compare/pagerduty-vs-xmatters) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3bd3c330ae9473fec45e6ad0ceddf248/opsgenie.png "Product Avatar Image") Opsgenie 4.2/5(54) [ Compare Now ](https://www.g2.com/compare/opsgenie-vs-xmatters) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_91bcb2c063fcfb0a82dfedcf1a6463d1/splunk-on-call.jpg "Product Avatar Image") Splunk On-Call 4.5/5(52) [ Compare Now ](https://www.g2.com/compare/splunk-on-call-vs-xmatters) ##### ##### xMatters Features Monitoring Constant Monitoring Timely Alerts TIcket Accuracy Management Tools Ticket Assignment Standardization Lifecycle Visualization ServiceNow Apps ServiceNow Integration Value Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/xmatters/features) ## Top-Rated Alternatives [ ![PagerDuty](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![Opsgenie](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Opsgenie") Opsgenie 4.2/5(54) ](https://www.g2.com/products/opsgenie/reviews) [ ![Splunk On-Call](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Splunk On-Call") Splunk On-Call 4.5/5(52) ](https://www.g2.com/products/splunk-on-call/reviews) [ View All Alternatives ](https://www.g2.com/products/xmatters/competitors/alternatives) ##### Categories on G2 [ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Incident Management](https://www.g2.com/categories/incident-management)[IT Alerting](https://www.g2.com/categories/it-alerting) ##### Explore More [Which education finance software has proven implementations at 200-plus person campuses managing billing, records, and compliance simultaneously?](https://www.g2.com/discussions/which-education-finance-software-has-proven-implementations-at-200-plus-person-campuses-managing-billing-records-and-compliance-simultaneously)[What's the best C/C++ IDE that handles complex projects easily and provides seamless version control integration?](https://www.g2.com/discussions/what-s-the-best-c-c-ide-that-handles-complex-projects-easily-and-provides-seamless-version-control-integration)[Procore vs Fieldwire by Hilti: which is the best punch list software for construction companies closing out large volumes of projects?](https://www.g2.com/discussions/procore-vs-fieldwire-by-hilti-which-is-the-best-punch-list-software-for-construction-companies-closing-out-large-volumes-of-projects) [Which PHP IDE platforms offer the best debugging tools and perform reliably for small teams of 1 to 10 developers?](https://www.g2.com/discussions/which-php-ide-platforms-offer-the-best-debugging-tools-and-perform-reliably-for-small-teams-of-1-to-10-developers)[Which social media advertising platform offers the best audience targeting?](https://www.g2.com/discussions/which-social-media-advertising-platform-offers-the-best-audience-targeting)[Pros and Cons Details](https://www.g2.com/products/xmatters/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)