--- title: xMatters Reviews meta_title: 'xMatters Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 786 reviews by the users' company size, role or industry to find out how xMatters works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 786 scale: '5' date_modified: '2026-08-09' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # xMatters Reviews **Vendor:** Everbridge **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 786 ## About xMatters xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters. ## xMatters Pros & Cons **What users like:** - Users appreciate the **reliable and fast incident notifications** of xMatters, streamlining communication during critical moments. (62 reviews) - Users appreciate the **ease of use** of xMatters, benefiting from streamlined communication and task automation in incident management. (54 reviews) - Users appreciate the **consistent communication and robust notifications** of xMatters, enhancing incident response and collaboration. (50 reviews) - Users value the **powerful automation** features of xMatters, simplifying complex tasks and enhancing incident management efficiency. (43 reviews) - Users value the **timely notification alerts** from xMatters, enhancing their responsiveness and operational efficiency. (40 reviews) - Users praise the **seamless integrations** of xMatters, enhancing alert management with flexible, reliable workflows for teams. (38 reviews) - Incident Management (37 reviews) - Customer Support (25 reviews) - Easy Integrations (24 reviews) - Communication (21 reviews) **What users dislike:** - Users find the **learning curve complicated** , making initial setup and configuration time-consuming and challenging. (26 reviews) - Users find the **steep learning curve** of xMatters challenging, especially during initial setup and configuration. (22 reviews) - Users find that **alert issues** with xMatters lead to scheduling complications and frustrating delays in urgent notifications. (17 reviews) - Users face a **complex setup** process with a steep learning curve, making initial configuration challenging. (16 reviews) - Users find the **difficult setup** of notification workflows time-consuming, impacting early adoption and requiring careful attention to details. (16 reviews) - Users face **notification issues** with xMatters, finding it time-consuming and cumbersome to manage alerts effectively. (15 reviews) - Complex Interface (13 reviews) - Users find **difficult learning** curves in xMatters, requiring extensive training and technical knowledge for effective use. (12 reviews) - Users struggle with the **missing features** in xMatters, making setup and reporting a complex process. (10 reviews) - Users struggle with **integration challenges** when attempting to connect xMatters with their existing IT environments. (9 reviews) ## xMatters Reviews ### 1. Clear and reliable notification management for operations departments **Rating:** 4.5/5.0 stars **Reviewed by:** Kira E. | Emergency response coordinator, Mechanical or Industrial Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about xMatters?** What I like most about xMatters is the visibility that it provides regarding the people working on the issues. The site is linked to our cooperation systems and IT observation tools, therefore, each alert has a distinct owner. This can be used in our team to minimize confusion in service disruption. Its time scheduling and escalation functions help in supporting day to day operations, and high frequency usage makes sure that no critical incident is missed. It has ensured that the management of the IT emergencies has become more systematic and dependable. **What do you dislike about xMatters?** The initial challenge is developing notification workflows. It was time and testing to get it right in terms of establishing escalation paths and user schedules. As it is so important to us, any small errors in setting up can affect the delivery of alerts in the short term. Characteristics are high but the depth may be technical to the new team members. It makes the early adoption slow, but it does not impede the effectiveness in the long run. **What problems is xMatters solving and how is that benefiting you?** xMatters solves the problem of delayed or missed incident communication. Before using it, alerts could reach the wrong person or be overlooked entirely. Now, automated notifications ensure the right engineer is contacted immediately, reducing downtime. This benefits our IT team by keeping responses accountable and organized. In daily operations, it removes uncertainty during outages and helps everyone coordinate efficiently, which ultimately improves service reliability. ### 2. Streamlines On-Call Management with Room for Integration Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Rob P. | Escalation Management Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about xMatters?** I appreciate how xMatters has significantly streamlined our on-call management by automating rotations, especially during holiday periods. This automation ensures that our team can efficiently handle the requirements without constant manual oversight, which is crucial during times when human resources might be limited. Additionally, xMatters excels in transforming email notifications that might have been overlooked into actionable alerts, ensuring nothing critical slips through the cracks. The onboarding process facilitated through professional services was remarkably smooth, enabling us to onboard over 300 personnel within just a few months, a testament to its efficiency and user-friendliness. I find the analytics features of xMatters incredibly valuable, particularly in providing insights into our metrics such as mean time to respond (MTTR). These insights allow our on-call responders to refine their response strategies and find areas where automation could be beneficial—ultimately enhancing our efficiency. The overall setup of xMatters was relatively easy, especially with the support of professional services, which ensured a seamless transition to using the software's robust capabilities. **What do you dislike about xMatters?** I find that xMatters lacks robust integration with various monitoring tools like LogicMonitor and other applications. Instead of having ready-to-use API tools, we had to rely on professional services to develop custom integrations. Ideally, an AI bot similar to Airtable or Copilot should be available to help us build our own workflows without needing to learn JavaScript. **What problems is xMatters solving and how is that benefiting you?** I use xMatters to automate on-call rotations and capture missed email notifications, turning them into actionable alerts, improving response times and enabling holistic metric building for our team. ### 3. Exceptional Incident Management: Automated Workflows and a Clear Shared Overview **Rating:** 5.0/5.0 stars **Reviewed by:** Maximilian F. | Sr Manager Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about xMatters?** The workflow feature automates many tasks, which makes it an exceptional incident management platform. It has been a key resource in reducing overhead while providing a clear, shared overview for everyone involved. I also appreciate that everything is stored in one place, so it’s easy to find and reference when needed. **What do you dislike about xMatters?** The documentation could be improved in a few areas. With so many options available, it can feel overwhelming at first. The initial setup can also be somewhat slow, and it would help to have a clearer separation between the different types of automation so it’s easier to understand what each one is for. **What problems is xMatters solving and how is that benefiting you?** It helps me stay in sync with the team and greatly simplifies incident management. It supports real-time collaboration and has helped us standardize our incident management practices across the board. Overall, it has significantly streamlined and optimized our management process. ### 4. Custom Workflows and Smart Scheduling That Save Time **Rating:** 4.5/5.0 stars **Reviewed by:** Maureen K. | Major Incident Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about xMatters?** I love how it lets me create a custom workflow. It also saves me minutes by automatically scheduling the right people based on service needs, so I don’t have to dig through manual spreadsheets. It’s excellent, and I really love using it. **What do you dislike about xMatters?** What’s not so great is the learning curve with the administrative interface. It’s complicated at first, and setting up some of the more complex integrations takes a lot of time to do properly. **What problems is xMatters solving and how is that benefiting you?** It’s been an excellent solution, because it reduced unnecessary alerts and connected us with the right security expert. It also solved the problem of scattered notifications, which is what makes xMatters so great. ### 5. Enhancing Incident Response Through Automation and Smart Notifications **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about xMatters?** We have multiple options to get pages and also we have app as well to magage the pages. Its really great to manage through app. 1. Reliable and Fast Incident Notifications 2. Powerful Automation & Workflows 3. Excellent Integration Capabilities 4. Flexible Escalation & On-Call Management 5. Easy to Use Interface 6. Strong Reporting & Audit Capabilities 7. Helps Reduce MTTR Ease of Use xMatters is generally easy to navigate, and routine tasks like sending alerts or checking schedules can be done quickly. Ease of Implementation Initial onboarding and basic setup are straightforward, and the platform provides helpful templates to get started fast. Customer Support Customer support is responsive and knowledgeable. They usually help resolve issues quickly and offer clear guidance. Frequency of Use The platform works consistently even with frequent use during incidents, and performance remains stable. Number of Features It offers a wide range of features—from automated workflows to escalations—giving teams strong control over incident communication. Ease of Integration Integrations with tools like ServiceNow, Slack, and monitoring systems are smooth and reliable, making it easy to fit xMatters into existing processes. **What do you dislike about xMatters?** Xmatters needs more integrations with multiple other tools. Like slack, we should be able to send the xmatters pages to private channels as well. This is just one, but there would be many to have. 1. UI Can Feel Complex 2. Steep Learning Curve for Automation 3. Limited Mobile App Functionality 4. Reports Could Be More Flexible 5. Integration Troubleshooting Isn’t Always Clear 6. On-Call Schedule Management Can Get Tedious 7. Notifications Can Sometimes Feel Noisy Ease of Use Some advanced settings—especially workflows and group structures—can be confusing for new users and require additional training. Ease of Implementation While basic setup is easy, configuring complex workflows or integrations can take more time and technical expertise than expected. Customer Support Although support is helpful, response times can vary depending on the complexity of the issue, and documentation isn’t always detailed enough. Frequency of Use Because many features are used only during incidents, some team members may forget navigation steps when they don’t use the tool regularly. Number of Features There are so many features that the platform can feel overwhelming at times, especially when trying to locate specific configuration options. Ease of Integration When an integration fails or needs debugging, the error messages are sometimes not descriptive enough, making troubleshooting harder. **What problems is xMatters solving and how is that benefiting you?** xMatters helps streamline and automate our incident response process. It ensures that the right people are notified immediately and through the right channels, reducing delays in communication. By automating alerts, escalations, and workflow actions, it eliminates manual coordination during critical events, which often slows down response times. The platform also addresses challenges related to on-call management. It keeps schedules organized, ensures coverage, and reduces the confusion about who needs to respond. This results in faster acknowledgment and resolution of incidents. xMatters also integrates smoothly with our existing tools—such as monitoring systems, ticketing platforms, and communication tools—which helps create a unified incident-management ecosystem. This automation reduces human error, accelerates ticket creation/updates, and provides clearer visibility into incident timelines. Overall, these improvements have helped reduce MTTR, minimize service disruptions, and ensure teams can collaborate effectively during high-pressure situations. ### 6. Effective Incident Routing, Steep Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Ganiez P. **Reviewed Date:** February 11, 2026 **What do you like best about xMatters?** I like how xMatters routes the incident to the exact person who is actually available to fix it. This has definitely stopped the infinity Fanta by ensuring incidents are handled promptly. **What do you dislike about xMatters?** The initial configuration can be a little challenging because the learning curve is kind of steep. The mobile app interface feels old school and could use some updates to navigate faster during emergencies. It's a bit tricky at first because you have to set up all your workflows, and it takes some time to get everything signed correctly. **What problems is xMatters solving and how is that benefiting you?** xMatters routes incidents to the right person quickly, stopping unnecessary escalations and ensuring swift resolution. ### 7. Operational fire drills into predictable processes **Rating:** 4.0/5.0 stars **Reviewed by:** Olivier T. | Security operations coordinator, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about xMatters?** I like the fact that xMatters has integrated our communication channels that are very critical. It has also removed the panic of scramble in various applications as an event hits, and everyone who needs to receive the message is immediately reached. Manual follow-up has saved us many hours of time due to the ability to automatically escalate notifications according to their severity. **What do you dislike about xMatters?** The first custom notification workflow configuration was somewhat close to learning a new language. It would be ideal to have more ready-made templates of particular technical alerts. At times even the number of possible configuration choices can prove to be somewhat overwhelming to the new team members. **What problems is xMatters solving and how is that benefiting you?** During outages, we were grappling with performance of different technical teams in terms of the reporting inconsistency and response time. Since we introduced xMatters, we have set up a single incident management procedure. It implies that it detects and resolves end-user system problems much faster and thus our end-users are exposed to significantly fewer downtimes. ### 8. Highly Configurable and Attractive Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Sajani S. **Reviewed Date:** November 24, 2025 **What do you like best about xMatters?** I find xMatters incredibly useful for receiving notification alerts which ensure that I can address my alerts on time, enhancing my responsiveness and efficiency. I particularly appreciate the attractive user interface and the programmability of xMatters, which allows for easy configuration, especially through APIs. These elements significantly enhance my experience with the platform, making it both visually appealing and functionally robust. Over time, I found that understanding the workflow and roster settings became second nature, showing the system's intuitive design. **What do you dislike about xMatters?** It took some time to understand the workflow and roster settings before becoming familiar with them. **What problems is xMatters solving and how is that benefiting you?** I use xMatters for timely notification alerts, which ensures I address them efficiently. ### 9. Seamless Integration and Multi-Channel Communication Boost Incident Response **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about xMatters?** I appreciate its capability to integrate with tools such as SNOW, which enables us to respond to production incidents more quickly and efficiently. The platform also supports multi-channel communication, including SMS, Outlook, and voicemail, and helps manage on-call schedules. Overall, it has contributed to better team performance and improved incident management. **What do you dislike about xMatters?** Although it offers a range of features such as integration and multi-channel support, I found it challenging to use as a first-time user. Additionally, the pricing is quite high. **What problems is xMatters solving and how is that benefiting you?** It has assisted us with automating workflows, intelligent routing, and multi-channel notifications, making sure the right people are engaged—features that were missing from our previous alerting tool. ### 10. Streamlined Incident Management with Smart Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about xMatters?** What I love most about xMatters is how it fits in with the rest of our tools to make incident response automation a breeze, saving time and effort. It has an easy-to-use interface and intelligent notifications that allow easy notification of the right people without flooding the entire team. **What do you dislike about xMatters?** A drawback of xMatters is that initial setup and configuration can be somewhat cumbersome, particularly for inexperienced users. In addition, certain higher-level customization features necessitate more technical expertise than anticipated, which may hinder adoption for less technical teams. **What problems is xMatters solving and how is that benefiting you?** xMatters resolves the issue of slow incident response by alerting automatically and notifying the correct teams in an instant. This enhances the time of resolution and minimizes downtime, which is paramount in upholding service reliability and customer confidence. ### 11. Excellent Free Tier and Features with Comprehensive Documentation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about xMatters?** Great Free tier. Great Documentation. Great set of Features **What do you dislike about xMatters?** A little hard to follow the errors. The set of permission is not as extensive as it could be. **What problems is xMatters solving and how is that benefiting you?** we need a tool to start our Incident management journey, with rich features and email and app notifications, so far is working with both basic needs. ### 12. "Streamline Your Incident Response with xMatters" **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2025 **What do you like best about xMatters?** What I like best about xMatters is its seamless automation and integrations. It’s incredibly powerful to have workflows that automatically trigger the right alerts to the right people, without having to lift a finger during a high-pressure incident. **What do you dislike about xMatters?** The user interface can feel a bit clunky at times, especially for new users trying to navigate complex workflows. Some advanced features require a learning curve or deeper technical knowledge to fully leverage. **What problems is xMatters solving and how is that benefiting you?** xMatters solves the problem of delayed or missed incident alerts by automating communication and escalation. This helps reduce downtime, speeds up resolution, and keeps our teams aligned in real-time. ## xMatters Discussions - [How to acknowledge multiple incidents in one go instead of one by one](https://www.g2.com/discussions/51335-how-to-acknowledge-multiple-incidents-in-one-go-instead-of-one-by-one) - 1 comment, 1 upvote - [shoudl I type more stuff here](https://www.g2.com/discussions/32809-shoudl-i-type-more-stuff-here) - 1 comment, 1 upvote - [Why xMatters tool crashes sometimes?](https://www.g2.com/discussions/why-xmatters-tool-crashes-sometimes) - 1 comment, 1 upvote - [Can the option of xmatter be enabled only for few audience](https://www.g2.com/discussions/can-the-option-of-xmatter-be-enabled-only-for-few-audience) - 1 comment, 1 upvote - [Who is xMatters?](https://www.g2.com/discussions/about-xmatters) - 1 comment, 1 upvote - [View xMatters pricing details and edition comparison](https://www.g2.com/products/xmatters/reviews?filters%5Bsentiment_snippet%5D=1277191&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+18%3A51%3A34+-0500&secure%5Bsession_id%5D=63c550f7-02ea-489f-8ea4-d2642f8afff8&secure%5Btoken%5D=84cb10308350f2373a9883ab212b1435aa418360b357749dd76c8515e6274262&format=llm_user) ## xMatters Integrations - 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