--- title: xMatters Reviews meta_title: 'xMatters Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 786 reviews by the users' company size, role or industry to find out how xMatters works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 786 scale: '5' date_modified: '2026-08-09' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # xMatters Reviews **Vendor:** Everbridge **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 786 ## About xMatters xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters. ## xMatters Pros & Cons **What users like:** - Users appreciate the **reliable and fast incident notifications** of xMatters, streamlining communication during critical moments. (62 reviews) - Users appreciate the **ease of use** of xMatters, benefiting from streamlined communication and task automation in incident management. (54 reviews) - Users appreciate the **consistent communication and robust notifications** of xMatters, enhancing incident response and collaboration. (50 reviews) - Users value the **powerful automation** features of xMatters, simplifying complex tasks and enhancing incident management efficiency. (43 reviews) - Users value the **timely notification alerts** from xMatters, enhancing their responsiveness and operational efficiency. (40 reviews) - Users praise the **seamless integrations** of xMatters, enhancing alert management with flexible, reliable workflows for teams. (38 reviews) - Incident Management (37 reviews) - Customer Support (25 reviews) - Easy Integrations (24 reviews) - Communication (21 reviews) **What users dislike:** - Users find the **learning curve complicated** , making initial setup and configuration time-consuming and challenging. (26 reviews) - Users find the **steep learning curve** of xMatters challenging, especially during initial setup and configuration. (22 reviews) - Users find that **alert issues** with xMatters lead to scheduling complications and frustrating delays in urgent notifications. (17 reviews) - Users face a **complex setup** process with a steep learning curve, making initial configuration challenging. (16 reviews) - Users find the **difficult setup** of notification workflows time-consuming, impacting early adoption and requiring careful attention to details. (16 reviews) - Users face **notification issues** with xMatters, finding it time-consuming and cumbersome to manage alerts effectively. (15 reviews) - Complex Interface (13 reviews) - Users find **difficult learning** curves in xMatters, requiring extensive training and technical knowledge for effective use. (12 reviews) - Users struggle with the **missing features** in xMatters, making setup and reporting a complex process. (10 reviews) - Users struggle with **integration challenges** when attempting to connect xMatters with their existing IT environments. (9 reviews) ## xMatters Reviews ### 1. Good but needs work **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2021 **What do you like best about xMatters?** The potential capability of the workflows is excellent. **What do you dislike about xMatters?** The constant bugs and unhelpful support agents were a continual drag to productivity. **Recommendations to others considering xMatters:** My advice is to go with pagerduty until xMatters fixes their bugs. **What problems is xMatters solving and how is that benefiting you?** xMatters has great Jira integration, and we can scrub or create tickets as soon as the monitoring tool sends a payload to xMatters which is great. **Official Response from Manpreet Lagah:** > Thank you for taking the time to leave a review. We're glad you're enjoying workflows and the built in integrations. We'd love to get more details on the bugs and other issues you've experienced. Every customer has a dedicated Customer Success Manager who can help with this. Please reach out to them, they'd love to hear from you. ## xMatters Discussions - [How to acknowledge multiple incidents in one go instead of one by one](https://www.g2.com/discussions/51335-how-to-acknowledge-multiple-incidents-in-one-go-instead-of-one-by-one) - 1 comment, 1 upvote - [shoudl I type more stuff here](https://www.g2.com/discussions/32809-shoudl-i-type-more-stuff-here) - 1 comment, 1 upvote - [Why xMatters tool crashes sometimes?](https://www.g2.com/discussions/why-xmatters-tool-crashes-sometimes) - 1 comment, 1 upvote - [Can the option of xmatter be enabled only for few audience](https://www.g2.com/discussions/can-the-option-of-xmatter-be-enabled-only-for-few-audience) - 1 comment, 1 upvote - [Who is xMatters?](https://www.g2.com/discussions/about-xmatters) - 1 comment, 1 upvote - [View xMatters pricing details and edition comparison](https://www.g2.com/products/xmatters/reviews?filters%5Bnps_score%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A00%3A27+-0500&secure%5Bsession_id%5D=0b5c64d7-2780-4a03-8b55-40567a8a3089&secure%5Btoken%5D=17afb96ec5930834b6e7776e4bbc7cd430d1893bf8ae371fd2ae14b829f2046d&format=llm_user) ## xMatters Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Akamai Cloud Block Storage](https://www.g2.com/products/akamai-cloud-block-storage/reviews) - [Alertus Unified Mass Notification System](https://www.g2.com/products/alertus-unified-mass-notification-system/reviews) - [API Fortress](https://www.g2.com/products/api-fortress-api-fortress/reviews) - [App Dynamic](https://www.g2.com/products/app-dynamic/reviews) - [AppNeta](https://www.g2.com/products/appneta/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Azure Analysis Services](https://www.g2.com/products/azure-analysis-services/reviews) - [Bitbucket](https://www.g2.com/products/bitbucket/reviews) - [BlazeMeter Continuous Testing Platform](https://www.g2.com/products/blazemeter-continuous-testing-platform/reviews) - [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) - [CA Unified Infrastructure Management](https://www.g2.com/products/broadcom-ca-unified-infrastructure-management/reviews) - [CircleCI](https://www.g2.com/products/circleci/reviews) - [Cisco Prime Access Registrar](https://www.g2.com/products/cisco-prime-access-registrar/reviews) - [Cisco Webex Support](https://www.g2.com/products/cisco-cisco-webex-support/reviews) - [Control Tower](https://www.g2.com/products/firebend-control-tower/reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) - [Elastic Stack](https://www.g2.com/products/elastic-stack/reviews) - [F5 BIG-IP Access Policy Manager (APM)](https://www.g2.com/products/f5-big-ip-access-policy-manager-apm/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - [Google Cloud](https://www.g2.com/products/google-cloud/reviews) - [Google Cloud Run](https://www.g2.com/products/google-cloud-run/reviews) - 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[Splunk](https://www.g2.com/products/splunk-2025-01-30/reviews) - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) - [Splunk Infrastructure Monitoring](https://www.g2.com/products/splunk-infrastructure-monitoring/reviews) - [Splunk IT Service Intelligence‎ (ITSI)](https://www.g2.com/products/splunk-it-service-intelligence-itsi/reviews) - [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) - [Spotlight](https://www.g2.com/products/quest-software-spotlight/reviews) - [StandardFusion](https://www.g2.com/products/standardfusion/reviews) - [StatusHub](https://www.g2.com/products/statushub/reviews) - [Statuspage](https://www.g2.com/products/statuspage/reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - [Sysdig Monitor](https://www.g2.com/products/sysdig-sysdig-monitor/reviews) - [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) - [vArmour](https://www.g2.com/products/varmour/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Zabbix](https://www.g2.com/products/zabbix/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## xMatters Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **ServiceNow Apps** - ServiceNow Integration - Value **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - IT Alerting** - Cross-system Integration **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking ## Top xMatters Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (950 reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - 4.2/5.0 (54 reviews) - [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) - 4.5/5.0 (52 reviews)