# Best Feedback Analytics Software for Small Business

  *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*

   Products classified in the overall Feedback Analytics category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Feedback Analytics to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Feedback Analytics category.

In addition to qualifying for inclusion in the Feedback Analytics Software category, to qualify for inclusion in the Small Business Feedback Analytics Software category, a product must have at least 10 reviews left by a reviewer from a small business.




  ## How Many Feedback Analytics Software Products Does G2 Track?
**Total Products under this Category:** 229

  
## How Does G2 Rank Feedback Analytics Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 43,800+ Authentic Reviews
- 229+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

  
## Which Feedback Analytics Software Is Best for Your Use Case?

- **Best for Small Businesses:** [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews)
- **Best for Mid-Market:** [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews)
- **Best for Enterprise:** [Birdeye](https://www.g2.com/products/birdeye/reviews)
- **Highest User Satisfaction:** [Birdeye](https://www.g2.com/products/birdeye/reviews)
- **Best Free Software:** [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews)

  
---

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---

  ## What Are the Top-Rated Feedback Analytics Software Products in 2026?
### 1. [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews)
  SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 23,177
**How Do G2 Users Rate SurveyMonkey?**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.2/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.1/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 7.7/10 (Category avg: 8.7/10)

**Who Is the Company Behind SurveyMonkey?**

- **Seller:** [SurveyMonkey](https://www.g2.com/sellers/surveymonkey)
- **Company Website:** https://www.surveymonkey.com/?
- **Year Founded:** 1999
- **HQ Location:** San Mateo, CA
- **Twitter:** @SurveyMonkey (42,926 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/surveymonkey/ (1,412 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Teacher, Owner
  - **Top Industries:** Education Management, Hospital & Health Care
  - **Company Size:** 36% Small-Business, 34% Mid-Market


#### What Are SurveyMonkey's Pros and Cons?

**Pros:**

- Ease of Use (376 reviews)
- Ease of Creation (171 reviews)
- Intuitive (121 reviews)
- Simple (114 reviews)
- Helpful (96 reviews)

**Cons:**

- Expensive (116 reviews)
- Limitations (91 reviews)
- Survey Issues (79 reviews)
- Limited Features (70 reviews)
- Limited Customization (62 reviews)

### 2. [Birdeye](https://www.g2.com/products/birdeye/reviews)
  Birdeye is the leading marketing platform for multi-location brands, where AI agents drive real business outcomes. Birdeye replaces fragmented marketing tools with a single platform where agents automate key workflows across AI search, reviews, listings, social media, surveys, marketing automation, and customer experience. Trusted by the biggest enterprise brands globally, Birdeye helps brands grow their local presence, manage their reputation, drive conversions, and deliver exceptional customer experiences. With teams across the U.S., EMEA, and APAC, Birdeye is redefining how enterprises win locally. One Platform Replace your fragmented stack with a single enterprise platform that manages reviews, listings, social, AI visibility, surveys and more across locations. Unified Data Aggregate signals from reviews, social, messaging, surveys, listings and third party integrations such as CRM into a single customer profile per location - powering personalized campaigns and smarter AI execution AI Agents That Execute Configure AI agents with your brand voice, custom triggers, and location-level rules. They respond to reviews, publish social posts, engage leads via chat, and surface actionable insights — automatically, at scale. Built for Multi-Location Complexity Designed from the ground up for multi-location brands. Features like role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. Enterprise-Ready: SSO, audit logging, HIPAA, SOC 2, GDPR compliance.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 3,928
**How Do G2 Users Rate Birdeye?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.7/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 9.0/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.0/10 (Category avg: 8.7/10)

**Who Is the Company Behind Birdeye?**

- **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye)
- **Company Website:** https://www.birdeye.com
- **Year Founded:** 2012
- **HQ Location:** Palo Alto, CA
- **Twitter:** @BirdEye_ (5,233 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2837064/ (1,430 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner, Marketing Manager
  - **Top Industries:** Hospital & Health Care, Real Estate
  - **Company Size:** 48% Small-Business, 35% Mid-Market


#### What Are Birdeye's Pros and Cons?

**Pros:**

- Ease of Use (1070 reviews)
- Helpful (1068 reviews)
- Review Management (884 reviews)
- Customer Support (748 reviews)
- Features (607 reviews)

**Cons:**

- Missing Features (248 reviews)
- Improvement Needed (173 reviews)
- Review Management (169 reviews)
- Limited Features (150 reviews)
- Learning Curve (143 reviews)

### 3. [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews)
  Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth. Edge’s industry-leading technology integrates with major Point of Sale (POS) systems enabling corporate and franchise teams to automate their customer feedback and sales competitions for thousands of locations. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews. We are headquartered in Sacramento and backed by investors like Mucker Capital, Jason Calacanis’ Launch Accelerator, and Moneta Ventures to redefine how frontline employees earn and service brands win.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 194
**How Do G2 Users Rate Edge?**

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.3/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 9.4/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.2/10 (Category avg: 8.7/10)

**Who Is the Company Behind Edge?**

- **Seller:** [Edge](https://www.g2.com/sellers/edge-1536268d-e597-4aa5-aaa9-8cdcc4897a27)
- **Year Founded:** 2019
- **HQ Location:** Elk Grove, US
- **LinkedIn® Page:** https://www.linkedin.com/company/eyerate/ (70 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Budtender, General Manager
  - **Top Industries:** Retail, Health, Wellness and Fitness
  - **Company Size:** 66% Small-Business, 27% Mid-Market


#### What Are Edge's Pros and Cons?

**Pros:**

- Helpful (110 reviews)
- Customer Support (95 reviews)
- Ease of Use (47 reviews)
- Reviews (35 reviews)
- Navigation Ease (26 reviews)

**Cons:**

- Poor Customer Support (8 reviews)
- Delays (7 reviews)
- Learning Curve (7 reviews)
- Missing Features (7 reviews)
- Review Management (6 reviews)

### 4. [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews)
  SurveySparrow is an AI-powered Customer Experience platform that goes further — bringing feedback from surveys, reviews, support conversations, calls, and social media into one place, and turning it into insights your team can act on the same day. Instead of managing a feedback program, you build a continuous system that improves customer satisfaction, retention, and growth. Try it free for 14 days. No credit card required. What Running CX on SurveySparrow Actually Looks Like: You want to run a survey — but not the kind that feels like a survey. With Conversational Surveys, it feels like a chat. Customers don't fill in a form; they have a conversation, and that changes everything. Response rates go up by 40%, and the answers actually mean something. But a good question only gets you so far. So Echo AI steps in mid-conversation, automatically asking the follow-ups your team would have asked anyway. The score comes with the story behind it. Now you've got responses — hundreds of them, maybe thousands. CogniVue reads every single one. Sentiment, themes, and trends all surfaced automatically, before anyone on your team opens a dashboard. No spreadsheets. No manual tagging. No waiting. And you didn't have to spend days building the survey in the first place. The AI Survey Builder suggested the questions, the logic, and the flow based on what you were trying to find out. Auto-Translate made sure it ran in every language your customers speak, across every channel they use — surveys, reviews, social, support, calls. All of it lands in one place through Omnichannel Feedback Collection. Your NPS, CSAT, and CES dashboards now reflect the full picture. Leadership sees what's happening in real time. And when something needs action, Workflow Automation makes sure it gets it — triggering follow-ups, notifying the right teams, and pushing data directly into Salesforce, HubSpot, Slack, Jira, and 95+ other tools without anyone having to move a thing manually. For teams in the field, there are Offline Surveys. For research that needs a human face, Video Surveys. For regulated industries, HIPAA Compliance. And for companies that want the entire experience to feel theirs unmistakably, Add Your Own Brand keeps your brand front and centre across every survey, every communication, and every customer touchpoint. That's the full loop. From the first question to the last action handled.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 2,013
**How Do G2 Users Rate SurveySparrow?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.4/10 (Category avg: 8.7/10)

**Who Is the Company Behind SurveySparrow?**

- **Seller:** [SurveySparrow Inc.](https://www.g2.com/sellers/surveysparrow-inc)
- **Company Website:** https://surveysparrow.com/
- **Year Founded:** 2017
- **HQ Location:** Palo Alto, California
- **Twitter:** @surveysparrow (910 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/13253328 (444 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Founder, CEO
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 68% Small-Business, 24% Mid-Market


#### What Are SurveySparrow's Pros and Cons?

**Pros:**

- Ease of Use (23 reviews)
- Helpful (17 reviews)
- User Interface (17 reviews)
- Features (16 reviews)
- Intuitive (15 reviews)

**Cons:**

- Poor Reporting (11 reviews)
- Difficult Reporting (10 reviews)
- Limited Customization (10 reviews)
- Limited Reporting (10 reviews)
- Expensive (9 reviews)

### 5. [Hotjar](https://www.g2.com/products/hotjar/reviews)
  Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 329
**How Do G2 Users Rate Hotjar?**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.8/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.6/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 7.8/10 (Category avg: 8.7/10)

**Who Is the Company Behind Hotjar?**

- **Seller:** [Contentsquare](https://www.g2.com/sellers/contentsquare)
- **Year Founded:** 2012
- **HQ Location:** Paris
- **Twitter:** @Contentsquare (6,563 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2566485/ (1,723 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Product Manager, Digital Marketing Specialist
  - **Top Industries:** Marketing and Advertising, Computer Software
  - **Company Size:** 52% Small-Business, 37% Mid-Market


#### What Are Hotjar's Pros and Cons?

**Pros:**

- Ease of Use (14 reviews)
- Features (12 reviews)
- Heatmaps (11 reviews)
- Helpful (10 reviews)
- Session Replay (10 reviews)

**Cons:**

- Limitations (5 reviews)
- Expensive (4 reviews)
- Missing Features (4 reviews)
- Recording Issues (4 reviews)
- Difficult Filtering (3 reviews)

### 6. [Featurebase](https://www.g2.com/products/featurebase/reviews)
  Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's loved by thousands of fast-growing teams from companies like Lovable, Raycast, and n8n. 💫 Instead of having 5+ different tools, Featurebase offers everything in one place to help you build products your users love: - Support platform – Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents. - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 49
**How Do G2 Users Rate Featurebase?**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.6/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 7.6/10 (Category avg: 8.7/10)

**Who Is the Company Behind Featurebase?**

- **Seller:** [Featurebase](https://www.g2.com/sellers/featurebase)
- **Year Founded:** 2021
- **HQ Location:** Tallinn, EE
- **Twitter:** @FeaturebaseHQ (2,215 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/featurebaseapp/ (6 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Founder
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 90% Small-Business, 8% Mid-Market


#### What Are Featurebase's Pros and Cons?

**Pros:**

- Features (31 reviews)
- Ease of Use (27 reviews)
- Helpful (26 reviews)
- Customer Support (21 reviews)
- Feedback Management (19 reviews)

**Cons:**

- Missing Features (11 reviews)
- Limited Features (9 reviews)
- Limitations (8 reviews)
- Limited Customization (7 reviews)
- Limited Functionality (7 reviews)

### 7. [Medallia Agent Connect](https://www.g2.com/products/medallia-agent-connect/reviews)
  Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching. Engage and Motivate Your Team, No Matter Where They Sit: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction. Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 264
**How Do G2 Users Rate Medallia Agent Connect?**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.2/10 (Category avg: 8.7/10)

**Who Is the Company Behind Medallia Agent Connect?**

- **Seller:** [Medallia](https://www.g2.com/sellers/medallia)
- **Year Founded:** 2001
- **HQ Location:** San Francisco, CA
- **Twitter:** @Medallia (12,238 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/49697/ (1,917 employees on LinkedIn®)
- **Phone:** 650-321-3000

**Who Uses This Product?**
  - **Who Uses This:** Customer Advocate, Customer Champion
  - **Top Industries:** Retail, Consumer Services
  - **Company Size:** 54% Mid-Market, 39% Small-Business


#### What Are Medallia Agent Connect's Pros and Cons?


**Cons:**

- Expensive (1 reviews)
- Expensive Features (1 reviews)
- Improvement Needed (1 reviews)
- Poor Customer Support (1 reviews)
- Poor Management (1 reviews)

### 8. [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)
  Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. Medallia Athena brings AI and Machine Learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions. Medallia delivers these insights in real-time, across the organization, so that the voice of the customer can be embedded in daily decisions made by everyone, from the frontline to the C-suite. Using Medallia Experience Cloud, organizations can make demonstrable improvements to the customer experience and employee experience, reducing churn, turning detractors into promoters and buyers, and creating in-the-moment cross-sell and up-sell opportunities. All of which help companies deliver clear and potent returns on investment. Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 202
**How Do G2 Users Rate Medallia Customer Experience?**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.1/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.4/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.1/10 (Category avg: 8.7/10)

**Who Is the Company Behind Medallia Customer Experience?**

- **Seller:** [Medallia](https://www.g2.com/sellers/medallia)
- **Company Website:** https://www.medallia.com/
- **Year Founded:** 2001
- **HQ Location:** San Francisco, CA
- **Twitter:** @Medallia (12,238 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/49697/ (1,917 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Hospitality, Financial Services
  - **Company Size:** 63% Enterprise, 21% Mid-Market


#### What Are Medallia Customer Experience's Pros and Cons?

**Pros:**

- Feedback Management (17 reviews)
- Helpful (16 reviews)
- Ease of Use (15 reviews)
- Customer Support (11 reviews)
- Insights Generation (11 reviews)

**Cons:**

- Learning Curve (6 reviews)
- Limitations (6 reviews)
- Steep Learning Curve (6 reviews)
- AI Limitations (5 reviews)
- Difficult Reporting (4 reviews)

### 9. [Resonate CX](https://www.g2.com/products/resonate-cx/reviews)
  Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 476
**How Do G2 Users Rate Resonate CX?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.9/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 9.1/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.8/10 (Category avg: 8.7/10)

**Who Is the Company Behind Resonate CX?**

- **Seller:** [Resonate Solutions](https://www.g2.com/sellers/resonate-solutions)
- **Company Website:** https://www.resonate.cx/
- **Year Founded:** 2001
- **HQ Location:** North Sydney, Australia
- **Twitter:** @ResonateAU (214 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/resonate-solutions/ (62 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Store Manager, Store manager
  - **Top Industries:** Retail, Education Management
  - **Company Size:** 35% Enterprise, 35% Small-Business


#### What Are Resonate CX's Pros and Cons?

**Pros:**

- Ease of Use (114 reviews)
- Helpful (106 reviews)
- Feedback Management (97 reviews)
- Customer Feedback (95 reviews)
- Insights Generation (42 reviews)

**Cons:**

- Scoring System Issues (43 reviews)
- Inadequate Feedback (29 reviews)
- Reporting Issues (20 reviews)
- Survey Issues (19 reviews)
- Not Intuitive (17 reviews)

### 10. [TheySaid](https://www.g2.com/products/theysaid-inc-theysaid/reviews)
  TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3. Control how AI asks follow ups while users answer your questions 3. Take action in real time with auto-generated action items for each response 5. Get actionable themes and insights across all of your responses


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 72
**How Do G2 Users Rate TheySaid?**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 10.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 9.8/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 10.0/10 (Category avg: 8.7/10)

**Who Is the Company Behind TheySaid?**

- **Seller:** [Theysaid inc.](https://www.g2.com/sellers/theysaid-inc)
- **Year Founded:** 2023
- **HQ Location:** Palo Alto, California
- **Twitter:** @TheySaidHQ (19 Twitter followers)
- **LinkedIn® Page:** http://www.linkedin.com/company/nuffsaid (23 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 60% Small-Business, 28% Mid-Market


#### What Are TheySaid's Pros and Cons?

**Pros:**

- Ease (2 reviews)
- Ease of Use (2 reviews)
- Simple (2 reviews)
- AI Integration (1 reviews)
- Efficiency (1 reviews)

**Cons:**

- Data Visualization (1 reviews)
- Difficult Reporting (1 reviews)
- Limited Reporting (1 reviews)
- Poor Reporting (1 reviews)

### 11. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews)
  Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 3,995
**How Do G2 Users Rate Dialpad Connect?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.8/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.8/10 (Category avg: 8.7/10)

**Who Is the Company Behind Dialpad Connect?**

- **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad)
- **Company Website:** https://Dialpad.com
- **Year Founded:** 2011
- **HQ Location:** San Ramon, California
- **Twitter:** @DialpadHQ (61 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3967399/ (1,470 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner, CEO
  - **Top Industries:** Information Technology and Services, Marketing and Advertising
  - **Company Size:** 56% Small-Business, 32% Mid-Market


#### What Are Dialpad Connect's Pros and Cons?

**Pros:**

- Ease of Use (130 reviews)
- Call Management (71 reviews)
- Helpful (60 reviews)
- Call Recording (56 reviews)
- Features (52 reviews)

**Cons:**

- Call Issues (57 reviews)
- Connection Issues (43 reviews)
- Missing Functionality (29 reviews)
- Recording Issues (28 reviews)
- Call Quality Issues (26 reviews)

### 12. [Survicate](https://www.g2.com/products/survicate/reviews)
  Survicate is a customer feedback platform built for product, research, marketing, and CX teams. Collect feedback across every channel, analyze it with AI and customizable dashboards, and act on it through 40+ native integrations, all in one place. Start with surveys. Deploy targeted CSAT, NPS, and custom surveys across your website, mobile app, email, Braze In-App messages, and Intercom chat. Advanced logic, behavioral targeting, and AI-generated follow-up questions help you ask the right people the right questions at the right moment. Then go further. Insights Hub automatically categorizes feedback, detects trends, and surfaces patterns across all your sources. Ask Research Assistant a question and get instant answers backed by actual customer quotes, no manual digging required. Finally, close the loop. Push feedback directly to the tools your teams already use: create Jira tickets from bug reports, sync responses to HubSpot or Salesforce, trigger automated workflows in Braze or Klaviyo, and keep everyone aligned with real-time Slack summaries. Feedback stops being a report, joins discussions where they happen, and starts driving decisions that matter. Why teams choose Survicate: - Multi-channel surveys with behavioral targeting and advanced logic - AI that categorizes feedback and detects trends automatically - Customizable dashboards for a real-time view of key metrics across teams - Research Assistant for instant, source-backed answers to research questions - 40+ native integrations with HubSpot, Salesforce, Braze, Zendesk, and more - Every AI insight backed by verifiable customer quotes With Survicate, customer feedback stops being noise and starts driving the decisions that matter.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 195
**How Do G2 Users Rate Survicate?**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 7.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.5/10 (Category avg: 8.7/10)

**Who Is the Company Behind Survicate?**

- **Seller:** [Survicate](https://www.g2.com/sellers/survicate)
- **Company Website:** https://survicate.com
- **Year Founded:** 2013
- **HQ Location:** Warsaw, MA
- **Twitter:** @Survicate (12,843 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3210935/ (56 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Product Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 47% Small-Business, 41% Mid-Market


#### What Are Survicate's Pros and Cons?

**Pros:**

- Ease of Use (27 reviews)
- Survey Management (19 reviews)
- Customer Support (18 reviews)
- Easy Integrations (15 reviews)
- Integrations (14 reviews)

**Cons:**

- Survey Issues (12 reviews)
- Limitations (11 reviews)
- Limited Customization (8 reviews)
- Survey Limitations (8 reviews)
- Missing Features (7 reviews)

### 13. [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews)
  InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 314
**How Do G2 Users Rate InMoment Experience Improvement (XI) Platform?**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 7.2/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.2/10 (Category avg: 8.7/10)

**Who Is the Company Behind InMoment Experience Improvement (XI) Platform?**

- **Seller:** [PG Forsta](https://www.g2.com/sellers/pg-forsta)
- **HQ Location:** Salt Lake City, Utah
- **LinkedIn® Page:** https://www.linkedin.com/company/weareinmoment/ (502 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Product Manager, Customer Success Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 47% Small-Business, 39% Mid-Market


### 14. [AnyRoad](https://www.g2.com/products/anyroad/reviews)
  AnyRoad is the leading platform for consumer engagement that enables brands to transform consumer events and brand experiences into long-term customer loyalty and revenue. Brands like Diageo, Budweiser, The North Face, and Westfield use AnyRoad to: • Power more effective consumer engagement with a deeper understanding of audiences • Make smarter, data-driven decisions to invest in and improve events resulting in retail sales • Connect experiential to the rest of your consumer journey through integrated systems


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 65
**How Do G2 Users Rate AnyRoad?**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.9/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.4/10 (Category avg: 8.7/10)

**Who Is the Company Behind AnyRoad?**

- **Seller:** [AnyRoad](https://www.g2.com/sellers/anyroad)
- **Year Founded:** 2014
- **HQ Location:** San Francisco, CA
- **Twitter:** @anyroad (1,374 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/anyroad/ (343 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Food & Beverages, Leisure, Travel & Tourism
  - **Company Size:** 47% Small-Business, 41% Mid-Market


#### What Are AnyRoad's Pros and Cons?

**Pros:**

- Appointment Management (1 reviews)
- Ease of Use (1 reviews)
- Event Management (1 reviews)

**Cons:**

- Not Intuitive (1 reviews)
- Poor Interface Design (1 reviews)
- UX Improvement (1 reviews)

### 15. [Zonka Feedback](https://www.g2.com/products/zonka-feedback/reviews)
  Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time. Whether it’s digital journeys and product feedback or frontline and support experiences across locations, Zonka Feedback empowers teams to understand customer experience, reduce churn, improve satisfaction, and drive growth. With easy-to-use yet powerful surveys for NPS, CSAT, CES, and more, businesses can run transactional and relationship programs and capture feedback across email, SMS, WhatsApp, web, in-app, in-product, kiosks, and offline touchpoints. Zonka Feedback seamlessly integrates with leading CRM, Helpdesk, and Marketing platforms, including Salesforce, HubSpot, Intercom, and Zendesk, to trigger surveys and sync scores, creating a holistic 360° view of the customer journey. With out-of-the-box reports, trends, and insights, teams can easily analyze data to drive informed CX improvements. Zonka’s AI Feedback Intelligence unifies feedback analytics and experience signals from tickets, chats, reviews, calls, social, and surveys—sources that often live in silos—into a single platform to deliver actionable insights. Powered by Thematic Analysis, Impact & Sentiment Scoring, Entity Recognition, and Agentic AI, it gives teams instant clarity on what’s working, what’s broken, and where to focus across themes, functions, and locations. Insights Assistant enables teams to instantly query their feedback data and get clear, AI-driven answers to critical questions, such as what’s driving churn, what’s frustrating users, which product enhancements matter most, and more. Zonka Feedback simplifies & speeds up closing the feedback loop with a centralized inbox, case management, reputation management, and intelligent automation. Feedback is routed to the right teams, follow-ups are triggered instantly, and businesses can respond directly to customer feedback and online reviews, proactively engaging detractors and turning negative experiences into loyalty-building moments. \*\*Key Capabilities\*\* - Effortless NPS, CSAT, CES survey & VoC program - Collect responses via Email, SMS, WhatsApp, Web, In-App, Kiosks & more - AI Feedback Intelligence with thematic, sentiment, impact analysis & entity recognition - Reputation Management to unify, monitor, and respond to online reviews - Centralized Inbox with collaborative view, tagging, and tasks - Case Management with tickets, assignments, and direct customer communication - Real-time Alerts via Email, SMS, WhatsApp, Slack, and Microsoft Teams - Workflow Automation to trigger actions and close the loop faster - Reporting & Analytics with out-of-the-box dashboards and trends - Integrations with 50+ platforms, including Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Microsoft Dynamics, Zapier and more.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 79
**How Do G2 Users Rate Zonka Feedback?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.1/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.5/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.6/10 (Category avg: 8.7/10)

**Who Is the Company Behind Zonka Feedback?**

- **Seller:** [Zonka Feedback](https://www.g2.com/sellers/zonka-feedback)
- **Company Website:** https://www.zonkafeedback.com
- **Year Founded:** 2014
- **HQ Location:** Gurugram, Haryana
- **Twitter:** @zonkafeedback (1,270 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3881439/ (34 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** CEO, Founder
  - **Top Industries:** Marketing and Advertising, Education Management
  - **Company Size:** 63% Small-Business, 30% Mid-Market


#### What Are Zonka Feedback's Pros and Cons?

**Pros:**

- Customer Support (5 reviews)
- Ease of Use (5 reviews)
- Easy Setup (4 reviews)
- Helpful (4 reviews)
- Improvement (4 reviews)

**Cons:**

- Software Instability (2 reviews)
- Call Issues (1 reviews)
- Improvement Needed (1 reviews)
- Layout Issues (1 reviews)
- Learning Curve (1 reviews)

### 16. [Kimola](https://www.g2.com/products/kimola/reviews)
  Kimola lets you scrape and collect feedback from 30+ channels, then analyze, classify, and summarize it all—from product reviews and survey responses to chats and call-center conversations. Whether it’s e-commerce reviews, CSAT responses, or support tickets, Kimola transforms raw feedback into structured insights you can act on. Trusted by clients across 90+ countries Trusted by clients in 90+ countries, 1000+ businesses, Kimola is used by global enterprises like P&G Singapore, Pizza Hut Spain, Michelin Brazil, Honda Netherlands, Costa Coffee UK, Lufthansa Airlines as well as growing SMBs including Plan3, Astropay and Blueberry Markets. Our users range from product and #CX teams to mobile applications, museums, restaurants, and even pilates studios—proving that understanding your customers matters in every industry. Here are TOP features why 1000+ companies choose Kimola: - Collect reviews and conversations across web, social media, mobile App Stores, e-commerce sites, Tripadvisor, Trustpilot, Google Business and more or upload your custom dataset: Your customers are talking everywhere. Kimola makes it easy to gather their voices from websites, social media, mobile app stores, e-commerce platforms, Intercom, Zendesk, and trusted sources like Tripadvisor, Trustpilot, and Google Business—all in one place. - Auto-Classify instantly and analyze themes with multi-labels & multi-sentiments: No need for prior AI training to analyze your reviews. Just upload your dataset and analyze reviews instantly with multi-aspects and multi-sentiments. Because all researchers will know that single labels won't work for the best insights! - Create Custom Models without even training - Create Summarizations No more sifting through thousands of reviews. Kimola automatically generates structured summaries—from feature requests and pain points to usage motivations and executive-ready reports—so you can take action faster. - Export reports to Powerpoint, PDF, Excel, CSV Easily share your findings across teams. Export your insights in PowerPoint, Excel, or CSV formats to plug directly into your reporting workflows. - Analyze in 30+ languages over 95,4% accuracy rate. Kimola analyzes customer feedback in over 30 languages with a very high accuracy rate, helping you understand your audience like never before.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 24
**How Do G2 Users Rate Kimola?**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.3/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 9.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.5/10 (Category avg: 8.7/10)

**Who Is the Company Behind Kimola?**

- **Seller:** [Kimola](https://www.g2.com/sellers/kimola)
- **Year Founded:** 2014
- **HQ Location:** San Francisco, CALIFORNIA
- **Twitter:** @kimola101 (865 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/kimola (10 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Marketing and Advertising, Information Technology and Services
  - **Company Size:** 63% Small-Business, 29% Mid-Market


#### What Are Kimola's Pros and Cons?

**Pros:**

- Ease of Use (8 reviews)
- Accuracy (7 reviews)
- Insights Generation (5 reviews)
- Time-Saving (5 reviews)
- Customer Support (4 reviews)

**Cons:**

- Poor Interface Design (3 reviews)
- Lacking Features (2 reviews)
- Complex Setup (1 reviews)
- Email Issues (1 reviews)
- Exporting Limitations (1 reviews)

### 17. [Enterpret](https://www.g2.com/products/enterpret-inc-enterpret/reviews)
  Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually tagging and processing feedback quickly becomes unmanageable. Without comprehensive, trustworthy feedback data, product decisions often fall victim to recency bias or whoever speaks the loudest. Enterpret solves this challenge as a Unified Customer Feedback Intelligence platform, consolidating feedback from every critical channel—including Zendesk, Slack, Twitter, NPS surveys, app store reviews, and community forums—into a single source of truth. Leveraging advanced AI, Enterpret automatically categorizes and organizes feedback into a structured hierarchy, surfacing deep, actionable insights that authentically capture the Voice of the Customer. Teams rely on these insights to spot trends, enhance customer retention, drive revenue growth, prioritize effectively, and ensure alignment on the most impactful customer issues. Leading customer-centric companies like Canva, Notion, Strava, Hinge, and The Farmer's Dog use Enterpret to deliver exceptional customer experiences and fuel their growth through insightful feedback analysis.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 110
**How Do G2 Users Rate Enterpret?**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.5/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.5/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.9/10 (Category avg: 8.7/10)

**Who Is the Company Behind Enterpret?**

- **Seller:** [Enterpret](https://www.g2.com/sellers/enterpret-733ec72e-3cd6-4de8-990e-004c4a6e0c6a)
- **Company Website:** https://www.enterpret.com/
- **Year Founded:** 2020
- **HQ Location:** San Francisco, US
- **Twitter:** @enterpret_ai (869 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/enterpret/ (66 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Product Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 57% Mid-Market, 31% Enterprise


#### What Are Enterpret's Pros and Cons?

**Pros:**

- Ease of Use (42 reviews)
- Feedback Management (40 reviews)
- Insights Generation (36 reviews)
- Insights Analysis (25 reviews)
- Customer Support (18 reviews)

**Cons:**

- Integration Issues (10 reviews)
- Difficult Setup (9 reviews)
- Steep Learning Curve (9 reviews)
- Filtering Issues (8 reviews)
- Inaccuracy (8 reviews)

### 18. [Chattermill](https://www.g2.com/products/chattermill/reviews)
  Chattermill is the AI-native customer experience intelligence and Voice of Customer (VoC) platform designed to help organizations effectively unify and analyze their customer feedback across any channel. By leveraging advanced AI technology, Chattermill empowers businesses to extract meaningful insights from diverse data sources, including surveys, reviews, support tickets, conversations, and social media interactions. This comprehensive approach enables companies to identify recurring issues, understand customer pain points, and drive product improvements with confidence. Targeted primarily at customer-focused teams, Chattermill serves a wide range of industries, including e-commerce, hospitality, and retail. Organizations like Uber, HelloFresh, Booking.com, Tesco, JustEat, and H&M utilize Chattermill to transform their customer experiences and foster business growth. The platform is particularly beneficial for Customer Experience (CX) and Voice of Customer (VoC) teams, as it allows them to pinpoint factors affecting customer satisfaction and loyalty. Additionally, Product and UX teams can prioritize enhancements based on genuine customer needs, while Support and Operations teams can identify recurring issues before they escalate into larger problems. One of Chattermill's key features is its powerful AI analytics capability, which enables the extraction of actionable insights from unstructured text feedback. This functionality allows businesses to uncover clear trends and patterns that inform strategic decision-making. By providing clarity and insights, Chattermill helps organizations improve their products and services, ultimately leading to increased customer satisfaction. The platform's ability to consolidate and scale voice-of-customer analysis also benefits Insights and Data teams, making it easier to manage and interpret large volumes of feedback. Chattermill stands out in the feedback analytics category due to its commitment to delivering deep, actionable insights rather than just surface-level metrics. This focus on understanding customer sentiment allows organizations to make informed decisions that enhance their overall customer experience. The platform has received recognition from G2, being named a Grid Leader and Momentum Leader in Feedback Analytics Products, among other accolades. These distinctions highlight Chattermill's effectiveness and user satisfaction within the competitive landscape of customer feedback solutions. For organizations looking to deepen their understanding of customer experiences and drive meaningful improvements, Chattermill offers a robust solution that integrates seamlessly into existing workflows. By harnessing the power of AI and comprehensive feedback analysis, businesses can navigate the complexities of customer sentiment and foster lasting loyalty.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 232
**How Do G2 Users Rate Chattermill?**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.4/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.5/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.2/10 (Category avg: 8.7/10)

**Who Is the Company Behind Chattermill?**

- **Seller:** [Chattermill](https://www.g2.com/sellers/chattermill)
- **Company Website:** https://chattermill.com/
- **Year Founded:** 2015
- **HQ Location:** London
- **Twitter:** @ChattermillAI (461 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9443815/ (74 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Senior Product Manager, Product Manager
  - **Top Industries:** Retail, Financial Services
  - **Company Size:** 48% Mid-Market, 44% Enterprise


#### What Are Chattermill's Pros and Cons?

**Pros:**

- Ease of Use (48 reviews)
- Feedback Management (38 reviews)
- Customer Insights (35 reviews)
- Insights Generation (35 reviews)
- Insights Analysis (30 reviews)

**Cons:**

- Not Intuitive (12 reviews)
- Complex Usability (10 reviews)
- Inaccuracy (10 reviews)
- Insufficient Information (10 reviews)
- AI Limitations (9 reviews)

### 19. [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews)
  Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 724
**How Do G2 Users Rate Qualtrics Customer Experience?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.3/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.7/10 (Category avg: 8.7/10)

**Who Is the Company Behind Qualtrics Customer Experience?**

- **Seller:** [Qualtrics](https://www.g2.com/sellers/qualtrics)
- **Company Website:** https://www.qualtrics.com
- **Year Founded:** 2002
- **HQ Location:** Provo, UT
- **Twitter:** @Qualtrics (42,182 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/314350/ (6,019 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Business Data Analyst, Community Manager
  - **Top Industries:** Information Technology and Services, Higher Education
  - **Company Size:** 52% Enterprise, 36% Mid-Market


#### What Are Qualtrics Customer Experience's Pros and Cons?

**Pros:**

- Ease of Use (18 reviews)
- Analytics (14 reviews)
- Helpful (13 reviews)
- Feedback Management (9 reviews)
- Insights Generation (9 reviews)

**Cons:**

- Complexity (7 reviews)
- Improvement Needed (7 reviews)
- Limited Customization (7 reviews)
- Not Intuitive (7 reviews)
- Expensive (6 reviews)

### 20. [Canvs](https://www.g2.com/products/canvs-ai-canvs/reviews)
  Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs solves this by using advanced AI to analyze unstructured data, turning complex customer sentiments into clear, actionable intelligence. By revealing the emotional drivers behind customer behavior, Canvs enables brands to make more empathetic, data-driven decisions that boost customer loyalty, drive innovation, and create deeper connections with their audience.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 147
**How Do G2 Users Rate Canvs?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.5/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 7.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 7.2/10 (Category avg: 8.7/10)

**Who Is the Company Behind Canvs?**

- **Seller:** [Canvs AI](https://www.g2.com/sellers/canvs-ai)
- **Company Website:** https://canvs.ai
- **Year Founded:** 2010
- **HQ Location:** New York, New York
- **Twitter:** @canvsai (2,671 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/canvsai/ (30 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Market Research, Entertainment
  - **Company Size:** 41% Enterprise, 32% Small-Business


#### What Are Canvs's Pros and Cons?

**Pros:**

- Ease of Use (21 reviews)
- AI Technology (14 reviews)
- Insights Generation (14 reviews)
- Customer Support (12 reviews)
- Helpful (12 reviews)

**Cons:**

- AI Limitations (5 reviews)
- Inaccuracy (5 reviews)
- Slow Performance (5 reviews)
- Software Instability (5 reviews)
- Accuracy Issues (4 reviews)

### 21. [Feedbackly](https://www.g2.com/products/feedbackly/reviews)
  Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent automation, Feedbackly allows you to collect and analyze customer feedback from nearly any channel in one centralized platform, taking action through seamless integrations. What sets Feedbackly apart is our exclusive Emotional Value Index (EVI®)—the only Customer Experience Management platform that quantifies how customers feel throughout their journey. By understanding the emotions driving customer behavior, you can better target what leads to conversions, retention, or churn. Beyond cutting-edge tools, Feedbackly provides exceptional customer support through personalized onboarding, success programs, and CX Academy training, ensuring your team is empowered to deliver top-tier experiences. With a 95% customer retention rate, we’re committed to creating the happiest customers in the world.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 29
**How Do G2 Users Rate Feedbackly?**

- **Has the product been a good partner in doing business?:** 6.1/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.1/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.8/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 7.9/10 (Category avg: 8.7/10)

**Who Is the Company Behind Feedbackly?**

- **Seller:** [Feedbackly.](https://www.g2.com/sellers/feedbackly)
- **Year Founded:** 2012
- **HQ Location:** Helsinki, Finland
- **Twitter:** @feedbacklyapp (1,795 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2822062 (11 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 55% Small-Business, 38% Mid-Market


### 22. [Playvox Customer AI](https://www.g2.com/products/playvox-customer-ai/reviews)
  As your conversation volume grows, it becomes hard to stay on top of customer issues and requests. The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversations for topics and sentiment and producing a continuously updated report on the most common user issues. As a Customer Support Manager, you can use the Prodsight app to stay on top of customer issues and reduce support ticket volumes by writing well-informed help articles. As a Product Manager, you can use the Prodsight app to identify feature requests and usability issues. This would help you prioritise product roadmaps, keep you grounded in customer feedback and get buy-in from your team mates. To find out what user issues Prodsight will unearth for you, start a free 7-day trial.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 79
**How Do G2 Users Rate Playvox Customer AI?**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 9.1/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.1/10 (Category avg: 8.7/10)

**Who Is the Company Behind Playvox Customer AI?**

- **Seller:** [Playvox](https://www.g2.com/sellers/playvox)
- **Year Founded:** 2012
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @PlayVoxCX (1,679 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1085709/ (45 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Consumer Services, Computer Software
  - **Company Size:** 50% Mid-Market, 39% Small-Business


#### What Are Playvox Customer AI's Pros and Cons?

**Pros:**

- Ease (1 reviews)
- Ease of Use (1 reviews)
- Improvement (1 reviews)
- Tracking Efficiency (1 reviews)


### 23. [Comments Analytics](https://www.g2.com/products/comments-analytics/reviews)
  Valuable, clear, considerable, and remarkable insights from videos, social posts, product pages unstructured text data – to help you better understand the thoughts, feelings, motivations, and decision-making processes of your customers. Comments Analytics is an AI tool that provides an in-depth analysis of unstructured text data, including sentiment analysis, comment categories, named\_entities recognition, and keyword extraction. Key Benefits of CommentsAnalytics Services: 1 - Customer Insights 2 - Brand Reputation Management 3 - Product Development and Innovation 4 - Customer Experience Enhancement


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 22
**How Do G2 Users Rate Comments Analytics?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.6/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 9.8/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.5/10 (Category avg: 8.7/10)

**Who Is the Company Behind Comments Analytics?**

- **Seller:** [Comments Analytics](https://www.g2.com/sellers/comments-analytics)
- **Year Founded:** 2022
- **HQ Location:** Hamburg, Hamburg
- **Twitter:** @CommentsAnaly (2 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/comments-analytics (1 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Computer Software
  - **Company Size:** 96% Small-Business, 4% Enterprise


#### What Are Comments Analytics's Pros and Cons?

**Pros:**

- Accuracy (1 reviews)
- Ease of Understanding (1 reviews)
- Ease of Use (1 reviews)
- Efficiency (1 reviews)
- Efficiency Improvement (1 reviews)



    ## What Is Feedback Analytics Software?
  [Customer Service Software](https://www.g2.com/categories/customer-service)
  ## What Software Categories Are Similar to Feedback Analytics Software?
    - [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)
    - [Text Analysis Software](https://www.g2.com/categories/text-analysis)
    - [Experience Management Software](https://www.g2.com/categories/experience-management)