--- title: Xima CCaaS Reviews meta\_title: 'Xima CCaaS Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 24 reviews by the users' company size, role or industry to find out how Xima CCaaS works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 24 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Xima CCaaS Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Xima CCaaS but has limited features. Are you part of the Xima CCaaS team? [Upgrade your plan](https://my.g2.com/xima-ccaas/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Xima CCaaS (Contact Center as a Service) is a cloud-based contact center software platform that helps businesses manage inbound and outbound customer interactions across voice, chat, email, SMS, and social media from a single unified interface. Designed for small and mid-sized businesses as well as enterprise teams, Xima CCaaS combines AI-powered analytics with an intuitive, easy-to-deploy platform that requires minimal IT support. Xima CCaaS integrates with leading UCaaS platforms, including RingCentral, Avaya Cloud Office, NetSapiens, Metaswitch, and more, allowing organizations to add full contact center capabilities on top of their existing phone system without replacing their communications infrastructure. Core capabilities include: AI-powered speech analytics and sentiment tracking analyze 100% of conversations to surface trends, flag at-risk interactions, and help teams deliver consistent service quality. Omnichannel support unifies voice, web chat, email, SMS, and social media into one agent workspace for seamless customer engagement. Skills-based routing directs each customer to the most qualified available agent, reducing transfer rates and improving first-contact resolution. Queue callback lets callers hold their place in line without staying on the phone, lowering abandonment rates and improving the customer experience. Customizable IVR (Interactive Voice Response) enables businesses to design self-service call flows that resolve common inquiries before reaching an agent. Cradle-to-grave reporting tracks every event in a customer interaction from start to finish, giving supervisors complete visibility into call handling, hold times, transfers, and outcomes. Real-time wallboards display live contact center metrics so managers can monitor agent performance, queue depth, and service levels at a glance. Who uses Xima CCaaS? Xima CCaaS serves organizations across healthcare, financial services, retail, manufacturing, and more. It is built for contact center managers, customer service leaders, and IT administrators who need reliable cloud contact center software with deep reporting and flexible configuration—without the complexity or cost of legacy on-premises systems. What makes Xima CCaaS different? Xima is known for white-glove onboarding and implementation support, with dedicated project managers guiding customers through deployment. The platform offers transparent, per-seat pricing with no hidden fees, and extremely responsive customer support. Xima CCaaS is designed to scale easily, accommodating seasonal call volume fluctuations and multi-site deployments. The platform also offers CRM integrations, call recording, custom scheduled reporting, and workforce management tools to help teams make data-driven operational decisions. Xima Software has built a reputation for delivering enterprise-grade contact center analytics and reporting tools at a price point accessible to mid-market teams. * * * Seller [Xima Software](https://www.g2.com/sellers/xima-software) Discussions [Xima CCaaS Community](https://www.g2.com/products/xima-ccaas/discuss) Overview by Alexander Hartman Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 10 months [ View More Pricing Information ](https://www.g2.com/products/xima-ccaas/pricing) ## Top-Rated Alternatives [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/xima-ccaas/competitors/alternatives) ## User Insights Average based on 24 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) CS Carissa S. Unified Communications Administrator Mid-Market (51-1000 emp.) 3/25/2026 "Easy to Use, and Quick to Implement Requested Updates" 4.5/5 What do you like best about Xima CCaaS? We came to Xima after a bad experience with our previous contact center. Xima has been very easy to use, and it’s straightforward to make changes whenever we need to. We’ve submitted several requests for updates to the platform so it better fits our needs, and they’ve implemented those changes quickly after we asked. Review collected by and hosted on G2.com. What do you dislike about Xima CCaaS? They’re still a growing company, so I’ve submitted quite a few requests for changes to better fit our needs. Overall, though, they’ve been very quick to make those updates. Review collected by and hosted on G2.com. What problems is Xima CCaaS solving and how is that benefiting you? From an IT perspective, they’re solving an issue we’ve had with being able to easily modify our queues and our contact center flows without having to contact support. It’s also integrating with our ERP system, so when a call comes in, we can link it to the customer’s account in our system. From a Customer Service manager’s perspective, the reporting options are much easier to use and include many additional reports that better fit their needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SB Stephen B. Network Administrator Mid-Market (51-1000 emp.) 1/20/2026 "Helpful Team and Simple Setup Made Xima Easy to Deploy" 4/5 What do you like best about Xima CCaaS? I’ve enjoyed working with Cody and Brandon to set up, deploy, and troubleshoot our account. The employees I’ve worked with have been one of the things I’ve liked most about Xima. Another aspect I appreciated was how simple the setup process was. Phone provisioning and account setup were straightforward and not overly complicated, which made the overall experience much easier. Review collected by and hosted on G2.com. What do you dislike about Xima CCaaS? I feel like the Android mobile app and the PC program don’t work as well as I had hoped. Several people on our team wanted to use the PC app, but it didn’t seem to work as smoothly or reliably as they were expecting. Review collected by and hosted on G2.com. What problems is Xima CCaaS solving and how is that benefiting you? We migrated to Xima to manage phone numbers, phones, contacts, and voicemails for the entire city. Overall, we’ve been very happy with the service. We also really appreciate the software’s reporting features, and I feel the pricing is great as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Shelby F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shelby F.") SF Shelby F. Operations Manager Small-Business (50 or fewer emp.) 6/24/2024 "Excellent Support and Smooth Setup Process" 5/5 What do you like best about Xima CCaaS? The hands-on service provided during the setup process was exceptional. My questions were promptly answered and thoroughly explained, ensuring I never felt lost. The extensive support made the transition seamless, as if someone was taking care of the tasks for me. The effort required on my part was minimal, and the system is functioning as expected. Special thanks to Haden for going above and beyond, staying late on meetings, and consistently communicating to ensure everything was on track. Review collected by and hosted on G2.com. What do you dislike about Xima CCaaS? There were no significant issues or dislikes regarding the setup process. Everything proceeded smoothly and met my expectations. The training guide could for us to supply to our employees could be more comprehensive and easier to understand. I took the content and created a more beefy document to ensure my employees didn't get lost or confused along the way. Review collected by and hosted on G2.com. What problems is Xima CCaaS solving and how is that benefiting you? The new system offers a more affordable solution with better and easier features without any additional costs, compared to our old system. It is also easier to configure on my own, providing some flexibility to manage it independently without needing to reach out to support, unless desired. This makes the overall experience more efficient and cost-effective. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic PB Perry B. Small-Business (50 or fewer emp.) 5/17/2024 "Contact Center Suite" 5/5 What do you like best about Xima CCaaS? After a tumultuous few years navigating various CC suites, Xima has come to the rescue offering a one-stop shop solution for providing voice channel communicaiton, extremely granular reporting, and a robust AI driven workforce analytics solution. They were attentive listening to our needs and presenting their solutions without being pushy, have been more than helpful walking us through the process, attending to our timeline while offering plenty of flexibility, ensuring we understand how to use the platform and each feature, and following up after implementation to assure satisfaction. We are truly pleased to have Xima help us launch our new business and look forward to growth in part thanks to the tools they're providing. Additionally, they are very cost effective. Other platforms with similar features were asking for two to three times as much. They were especially flexible in making sure we got what we needed at a price point we were happy with. Review collected by and hosted on G2.com. What do you dislike about Xima CCaaS? I do not necessarily have anything negative to say about Xima. I would note that in a different business, I used Xima ontop of another phone provider in a netsapiens set up using physical phones, and at times the software misinterpreted the state of the agents. It's a known issue they're working on. For this reason, in this itteration, we've decided to solely use their web-based soft phones and are not seeing any such misinterpretations of agent states, and the reporting is more detailed (you can determine if the drop event was from the caller or the receiver). Review collected by and hosted on G2.com. What problems is Xima CCaaS solving and how is that benefiting you? Getting accurate reporting on our calls to make data-driven opertational decisions, improve customer experience by utilizing call back features and reviewing calls, and reducing labor in reviewing calls by relying on AI to flag calls needing review. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BB Brittany B. CSM Mid-Market (51-1000 emp.) 6/24/2024 "Positive Implementation and Experience Xima CCaas" 5/5 What do you like best about Xima CCaaS? My company was looking for a cloud based contact center for our customer service department. The implementation of this product was efficient and productive. The software is easy to use, intuititive, and I appreciate the knowledge of the implementation and support department. The support department is responsive and helpful. The reports are user friendly. Review collected by and hosted on G2.com. What do you dislike about Xima CCaaS? The downside is that we didn't transition sooner to Xima Ccaas! Review collected by and hosted on G2.com. What problems is Xima CCaaS solving and how is that benefiting you? Cloud based solution enables administrative and user access anywhere with an internet connection. My CS staff can work remotely. We utilize their wallboards and reporting to improve customer service satisfaction. The software is easy to use for my CS representatives, and since our transition, we have had no complaints from customers! Xima CCaas offered a more affordable solution than others we vetted. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SM Shannon M. Guest Relations Manager Small-Business (50 or fewer emp.) 7/15/2024 "Great Onboarding + Easy to Implement" 5/5 What do you like best about Xima CCaaS? Very easy to implement for my call team, Xima assisted in reminders for agent + admin training, and were very easy to commincate with. My team and I have had a seasmless switchover and that is in huge thanks to the Xima team. the ability to process custom reports is also a huge plus since I do manage a large number of outlets. Review collected by and hosted on G2.com. What do you dislike about Xima CCaaS? Nothing to report here! We had a great transition and were fully supported through our expereince. The only hiccup I had was the download being older and out of date when I needed to work with my skills, but they let me know that it would be phased out soon and the Xima team was very easy to schedule calls with to get this back end set up. They also let me know that the download would not effect my calls or daily operations and that is true. Review collected by and hosted on G2.com. What problems is Xima CCaaS solving and how is that benefiting you? The reposting feature alone solves the vast majority of my problems from my former system, additionally the fact that it is web based and we don't have to worry about an update crashing our systems is also a huge plus. The ease of accepting calls and agent training is also a huge plus. Again, so want to highlight how easy it is communcate with their team and their response time is top notch. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic KC Kayla C. Small-Business (50 or fewer emp.) 2/29/2024 "Top notch reporting, educational tools available and fast support" 5/5 What do you like best about Xima CCaaS? I enjoy the reporting capabilities the most about Xima. I am a numbers and reporting person. I can easily find what I need or build my own reports. If I have a question about a filter or a stat, Support is quick to respond. I also like the quick start guide. If I have a question, I can start there and usually find what I am looking for. Our employees love that our WebChat is now within the phone platform. It makes responding to our customers quickly so much easier. Looking forward to implementing texting! Every person that I have worked with very professional and welcoming. Review collected by and hosted on G2.com. What do you dislike about Xima CCaaS? I cannot think of anything that I dislike about CCaaS system. I have been using it for a month and I am still getting used to learning the reports but that is only because it offers so much. Review collected by and hosted on G2.com. What problems is Xima CCaaS solving and how is that benefiting you? Xima had made it easier for me to monitor my agents and how many people we have available to take calls. It has also made WebChat easier. We love that we only have to log into one place to communicate with our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DD Debi D. Underwriting Manager Small-Business (50 or fewer emp.) 6/25/2024 "Contact Center" 5/5 What do you like best about Xima CCaaS? The insight it gives me for my team in real-time, in addition to the amount of reporting it gives to help me better understand what is driving our call volumn at any given time. Review collected by and hosted on G2.com. What do you dislike about Xima CCaaS? I don't have one negative thing to say about my experience thus far. Review collected by and hosted on G2.com. What problems is Xima CCaaS solving and how is that benefiting you? I can see what is going on with my team in real time whether they are working in the office or working remotely. I can better analyze and report what kind of calls we are taking, how long our calls may last, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Joey N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joey N.") JN Joey N. Chief Operating Officer Small-Business (50 or fewer emp.) 6/24/2024 "Xima CCaS Conversion from GoToConnect" 5/5 What do you like best about Xima CCaaS? The platform is super user friendly and not confusing for administration. Everything can be done via the platform and it just makes sense. The implementation was very easy! The support was fantastic! Haden was amazing! The porting of the numbers etc. came off without a hitch! Review collected by and hosted on G2.com. What do you dislike about Xima CCaaS? I wish they had a better desktop app that combined the functionality between snap mobil and mobile connect. Both have their strengths and weaknesses. Review collected by and hosted on G2.com. What problems is Xima CCaaS solving and how is that benefiting you? Being able to provide a remote VOIP system for our company where all employees are 100% remote. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 8/7/2025 Current UserValidated ReviewerSource: Organic JB Jessica B. Mid-Market (51-1000 emp.) 3/12/2024 "SaaS" 5/5 What do you like best about Xima CCaaS? The software is user friendly! I use several different platforms for different things and it is nice that this one just makes sense and is easy to use. I also like the customer service when I have questions. Review collected by and hosted on G2.com. What do you dislike about Xima CCaaS? I don't have anything that I dislike because it solved a huge issue I was having! Review collected by and hosted on G2.com. What problems is Xima CCaaS solving and how is that benefiting you? I am able to employee associates off site and create a seemless process for answering the calls and getting information back into the practice. I can easily see the call volume, calls waiting, calls coming back, and really anyhting else I want to report on. Our phone lines were conpletely bogged down until I brought this on and we no longer get complaints abut the phones. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 10 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/xima-ccaas/pricing) ##### ##### Xima CCaaS Features Functions Call Routing Session Queuing Administrative Administrator Access Reporting & Dashboards Call Recording Platform Omnichannel Mobile Access Queue Management Workforce Management Call Monitoring Performance Evaluation [ View More Features ](https://www.g2.com/products/xima-ccaas/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) ##### Explore More [Popular VoIP platforms for corporate use](https://www.g2.com/discussions/popular-voip-platforms-for-corporate-use)[What features matter most in an inspection management platform for a team tracking inspection scores and findings across more than a dozen locations?](https://www.g2.com/discussions/what-features-matter-most-in-an-inspection-management-platform-for-a-team-tracking-inspection-scores-and-findings-across-more-than-a-dozen-locations)[Top-rated point of sale software for restaurants](https://www.g2.com/discussions/top-rated-point-of-sale-software-for-restaurants) [Recommended affiliate program management software](https://www.g2.com/discussions/recommended-affiliate-program-management-software)[Top-rated apps for influencer marketing](https://www.g2.com/discussions/top-rated-apps-for-influencer-marketing)[Pros and Cons Details](https://www.g2.com/products/xima-ccaas/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)