KT
Kelli T.
Small-Business (50 or fewer emp.)
"Great business call center solution"
4.5/5
What do you like best about Xima CCaaS?

Ease of use, self explaining. Support team has been very quick to respond and very helpful! Review collected by and hosted on G2.com.

What do you dislike about Xima CCaaS?

Nothing so far! Everything works great!! Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Great expereince with Xima cradle to grave and VoIP"
5/5
What do you like best about Xima CCaaS?

Visibility with agents and ease of use. Easy to configure and setup. Customer support is very good. Review collected by and hosted on G2.com.

What do you dislike about Xima CCaaS?

Technical challenges integrating features with our in-house IP Office. Review collected by and hosted on G2.com.

JK
josh k.
Mid-Market (51-1000 emp.)
"Xima Review"
3/5
What do you like best about Xima CCaaS?

Xima CCaaS makes call routing and reports much easier to manage. We use Xima in tandem with Avaya because Avaya does have a few missing functions that Xima does take care of. Review collected by and hosted on G2.com.

What do you dislike about Xima CCaaS?

Xima every once in a while will have issues that will effect the entire company. Such as calls will randomly stop being routed and no one on the floor will be able to accept. If that is the case we will not use Xima until it is back to normal and stick solely with using Avaya. Review collected by and hosted on G2.com.

Gabe F.
GF
Gabe F.
Marketing
Mid-Market (51-1000 emp.)
"Most Frustrating CCAS"
0/5
What do you like best about Xima CCaaS?

They have a supervisor view that looks clean and user friendly Review collected by and hosted on G2.com.

What do you dislike about Xima CCaaS?

Many downsides with xima. Customer support seems unaware of solutions for issues or troubleshooting. UI is very clunky to use and set up. Even after setup, the wallboards don't always work, and there are several issues we encounter on a weekly basis. Calls drop frequently on our end, as we are integrated with Avaya CO. Agent statuses will also get stuck often, and calls will have to manually be dropped on occasion Review collected by and hosted on G2.com.