Kodam  S.
KS
Kodam S.
Operations support asssitant
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Simple Yet Powerful Accounting with Real-Time Financial Insights"
4.5/5
What do you like best about Xero?

I really like how user-friendly and intuitive Xero is, especially for someone managing day-to-day accounting tasks. The dashboard gives me a clear, at-a-glance view of key financial information like cash flow, invoices, and expenses in real time. Because it’s cloud-based, I can access the system from anywhere, which is especially helpful when I’m working remotely or need to handle something urgent.

I also find the bank reconciliation feature very efficient, since it cuts down on manual work and saves time. On top of that, integration with third-party tools such as payment gateways and reporting tools helps keep the overall workflow smooth and consistent.

Lastly, the reporting and dashboard features provide clear and easy-to-understand insights into financial performance, making it convenient to monitor and analyze business activities. Review collected by and hosted on G2.com.

What do you dislike about Xero?

What I dislike about Xero is that it can be a bit difficult for beginners. This software were not very easy to understand at first, especially if someone has no accounting knowledge. It takes time to get used to all features.

Pricing is also a concern. It is slightly expensive for small businesses or fresh users. This is good only if you use regularly. If usage is less, then it doesn’t feel worth the cost. There can also be occasional delays in customer support responses, which can be inconvenient when immediate assistance is needed.

In addition, even though Xero integrates with many third-party tools, some of these integrations come with additional costs, increasing the overall expense. Review collected by and hosted on G2.com.

Response from Xero of Xero

Thanks for taking the time to leave a review, Kodam! We're so pleased to hear Xero is helping simplify your accounting and provide clearer financial insights.

Sourabh G.
SG
Sourabh G.
Associate | Digital Asset Accountant
Small-Business (50 or fewer emp.)
"Monthly Accounting and Financial reporting"
4.5/5
What do you like best about Xero?

We’ve used Xero for a number of clients, mainly UK-based, and the interface is genuinely quite clean compared with some other tools. It’s straight to navigate, even if you’re not in it every day.

Bank feeds and reconciliation run pretty smoothly most of the time, and the match suggestions are actually useful for speeding things up during month end close. Review collected by and hosted on G2.com.

What do you dislike about Xero?

The search feature isn’t very good compared to QBO. The Manual Journal interface isn’t great either, and recurring journals can be a bit tricky to set up and manage. Review collected by and hosted on G2.com.

Response from Xero of Xero

Thanks for the 5-star review, Sourabh!

Muhammad Shamlaan A.
MA
Muhammad Shamlaan A.
Manager Finance
Accounting
Small-Business (50 or fewer emp.)
"User-Friendly Accounting with Customizable Dashboard"
4.5/5
What do you like best about Xero?

I use Xero for accounting and finance purposes, and it has really helped me a lot in my professional career. I mostly enjoy the customizable dashboard of Xero, which lets me tailor it to my needs. Every day, I monitor my cash flows on the dashboard and use it to see my bank balances, account receivables, daily sales, and my overall business position. I also find that using Xero has helped me achieve powerful financial ratios. It's very user-friendly, which makes it easy to recommend to colleagues in the market. Review collected by and hosted on G2.com.

What do you dislike about Xero?

I believe that stock handling in Xero needs to be improved and should be incorporated. Review collected by and hosted on G2.com.

Response from Xero of Xero

Hi Muhammad, thank you so much for taking the time to share your positive feedback and suggestions with us, we truly appreciate it!

We'd love for you to share your thoughts on our dedicated Xero Product Ideas platform https://productideas.xero.com/. It's the best place to let us know exactly what would make your Xero experience even better.

Our product team actively reviews all suggestions, and the platform offers transparency on the journey of an idea, from 'Submitted' to 'Completed.' Ideas that gain significant community support are regularly reviewed and play a crucial role in shaping our product roadmaps. In fact, last year, we released features based on over 360 community-instigated ideas. Your valuable input helps us continuously improve and innovate!

sarthak k.
SK
sarthak k.
Chief Executive
Small-Business (50 or fewer emp.)
"Stress free invoicing and Bank Reconciliation."
4/5
What do you like best about Xero?

What I love most about Xero is how much it simplifies the daily headache of bank reconciliation. Before switching, I used to spend hours every weekend manually matching bank statements to invoices, and it was incredibly easy to miss things. With Xero, the automated bank feeds do almost all the heavy lifting. For example last month I had a client pay three separate invoices with one lump sum and forgot to leave a reference. Usually, tracking that down would have taken a ton of digging through emails, but Xero's smart auto-matching suggested the exact three invoices that added up to that specific amount, allowing me to reconcile the whole thing in one click. The interface is super clean and doesn't feel like overwhelming accounting software, which makes it easy to get a clear, real-time picture of cash flow. Review collected by and hosted on G2.com.

What do you dislike about Xero?

The biggest downside is definitely the lack of advanced reporting and customization options. It's awesome for standard invoicing and bank feeds, but creating tailored reports feels clunky. On the top of that, customer service can be pretty slow to respond when you actually need a human to help you troubleshoot an issue. Review collected by and hosted on G2.com.

Response from Xero of Xero

Thank you so much for taking the time to share your positive feedback and suggestions with us, we truly appreciate it! We also appreciate you highlighting where customisation could make Xero even better! We encourage you to share your ideas in Xero Product Ideas - https://productideas.xero.com/ Our team regularly reviews these when considering their product roadmaps.

nirob a.
NA
nirob a.
Seasonal Sales Associate
Small-Business (50 or fewer emp.)
"Efficient Accounting with Room for Improvement"
5/5
What do you like best about Xero?

I like that Xero is easy to use and helps me manage my business finances in one place. It saves me time by keeping my invoices, expenses, and bank transactions organized, which helps me keep my records accurate and makes it easier to track my business finances. The initial setup of Xero was really smooth. Review collected by and hosted on G2.com.

What do you dislike about Xero?

Sometimes it can be slow, and some features are a bit confusing to find. It would be better if the app loaded faster and menus were simpler to navigate. Review collected by and hosted on G2.com.

Response from Xero of Xero

Hi Nirob, thanks for sharing your review with us. We truly appreciate it.

It's great to hear that we're helping to keep your finances organized and saving you time. That's why we're here!

If there's anything you have any concerns about, please don't hesitate to raise a case in Xero Central - https://central.xero.com/s/raise-support-case - and one of our support specialists will be able to help you.

Verified User in Accounting
AA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Modern, Intuitive Cloud Accounting with Fast Performance and a Helpful JAX AI Assistant"
4.5/5
What do you like best about Xero?

To start of the platform feels modern and intuitive, so you don't need to be an accountant to find your way around. I like where now everything is cloud-based, so we can collaborate with team members our financial information from anywhere. Everthing feels fast and responsive.

We also appreciate the ecosystem to connect to range of businness tools, including payments processors and e-commerce platform to keep data synchronized across different part of the business.

Another feature that stands out for us is the JAX, AI powered assisant making it quicker to find information and get help without having us to search menus or support article. Overall, it great job of simplifying task. Review collected by and hosted on G2.com.

What do you dislike about Xero?

While generally we have positive impression, there are few areas we think they could improve. Like the AI powered assistants is great to start but we notice there is room for improvement in the dept and accuracy of response for more complex accounting question. Maybe the model is not trained for those situation.

We also notice that number of integrations, setting up and managing some third-party connections can sometimes require extra configuration, why can for example JAX no do for you and come back if it need some info.

Overall, there are just minor concerns, and they don't outweight the strengths of the platform. But there is where Xero could improve. Review collected by and hosted on G2.com.

Response from Xero of Xero

Hello and thank you so much for taking the time to share your positive feedback and suggestions with us, we truly appreciate it!

We'd love for you to share your thoughts on our dedicated Xero Product Ideas platform https://productideas.xero.com/. It's the best place to let us know exactly what would make your Xero experience even better.

Our product team actively reviews all suggestions, and the platform offers transparency on the journey of an idea, from 'Submitted' to 'Completed.' Ideas that gain significant community support are regularly reviewed and play a crucial role in shaping our product roadmaps. In fact, last year, we released features based on over 360 community-instigated ideas. Your valuable input helps us continuously improve and innovate!

TH
Tom H.
Asset Manager
Small-Business (50 or fewer emp.)
"Easy-to-Use UI with Seamless SPV Switching, Bank Connections, and API Efficiency"
4/5
What do you like best about Xero?

The UI is very easy to use, and the software lets you seamlessly flick through different SPVs/companies so you can batch-approve payments. It also allows you to connect to your bank, which is a big time-saver. On top of that, you can use an API to improve efficiency, especially when it comes to reporting. Review collected by and hosted on G2.com.

What do you dislike about Xero?

There is no option to view all outstanding payments from all companies on Xero, instead you have to cycle through them one by one to manually check. Review collected by and hosted on G2.com.

Response from Xero of Xero

Thanks so much for sharing your feedback, Tom, we really appreciate you taking the time.

We're happy to hear that you're finding Xero's UI so user-friendly and that we're helping to save you time.

We're always open to new ideas! If you haven't visited our Xero Product Ideas page yet, we'd love for you to take a look at https://productideas.xero.com/ to see what's there or add your own around viewing outstanding payments. Our team regularly reviews these when considering their product roadmaps.

It's great to have you with us!

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Easy to use and great for keeping accounting organized"
4/5
What do you like best about Xero?

What I like most about Xero is how easy it is to use, especially for day-to-day accounting tasks. It makes invoicing, bank reconciliation, and cash flow tracking far more manageable without requiring a complicated setup. Because it’s cloud-based, I can access everything from anywhere and keep work moving even when I’m out of the office.

Xero also integrates smoothly with a wide range of other apps and tools. That makes it easier to connect accounting with the rest of the business, rather than having data stuck in silos. The interface feels modern and straightforward, which helps reduce the usual friction that often comes with accounting software. Review collected by and hosted on G2.com.

What do you dislike about Xero?

Many of the most useful features are locked behind the higher-priced plans, and the pricing can add up quickly once you start needing more advanced functionality.

The platform also feels a bit less intuitive in certain areas, especially when you’re trying to do something more advanced. Support can feel limited at times as well, which is frustrating when you need a quick answer. Review collected by and hosted on G2.com.

Response from Xero of Xero

Appreciate your review, thank you. It's great to hear that Xero is helping to save you time, and keeping you on top of your finances.

If there's anything you need assistance with, our support portal, Xero Central has a range of help articles as well as access to our team of specialists. Please don't hesitate to raise a case and one of our team will be in touch to help you. You can also request a callback at a time that's convenient to you!

https://central.xero.com/s/contact-support-login

AR
Ansuman R.
Sr Business Analyst-Ecommerce
Enterprise (> 1000 emp.)
"Easy-to-use accounting platform that saves time Accounting Fast and Effortless"
5/5
What do you like best about Xero?

What I like best about Xero is how easy it is to manage day-to-day accounting and financial tasks in one place. The interface is clean and intuitive, and features like bank reconciliation, invoicing, expense tracking, and financial reporting save a lot of time Review collected by and hosted on G2.com.

What do you dislike about Xero?

The main thing I dislike about Xero is that some advanced features can take time to learn, especially for users who are not familiar with accounting software. Review collected by and hosted on G2.com.

Response from Xero of Xero

Thanks for sharing your review, Ansuman. Appreciate it!

Manohar D.
MD
Manohar D.
SEO Analyst
Information Technology and Services
Mid-Market (51-1000 emp.)
"Intuitive Interface and Automated Bank Reconciliation That Saves Hours"
4.5/5
What do you like best about Xero?

The interface is intuitive, and the automated bank reconciliation saves us hours every week—once you connect the bank feed, transactions match automatically. It’s also cloud-based, with a clean dashboard that gives me a real-time view of our finances anytime, anywhere. Review collected by and hosted on G2.com.

What do you dislike about Xero?

Customer support can be slow and frustrating—they often send template responses instead of actually reading and addressing your issue. On top of that, the banking integrations frequently stop working, and the constant price increases don’t feel justified by the features offered. Review collected by and hosted on G2.com.

Response from Xero of Xero

Thanks for taking the time to share your feedback, Manohar.