Raj S.
RS
Raj S.
Software Engineer
Enterprise (> 1000 emp.)
"Xero Makes Managing Receipts and Payments Easy"
4/5
What do you like best about Xero?

Xero made my life very easy and also helped me very much in my job ,with the help of xero i can manage our customers receipts, payments easily Review collected by and hosted on G2.com.

What do you dislike about Xero?

for new user xero's advanced functions are very hard to use and it can be complex for new user to use xero initially. Review collected by and hosted on G2.com.

Response from Xero of Xero

Thanks for sharing your insights Raj, appreciate your review.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Quick, Easy Reconciliation and Smooth CSV Bank Statement Imports"
4/5
What do you like best about Xero?

Reconcillation is quick and easy and the importing of the bank statement via csv file works well. Unfortunately, our bank does not connect with Xero for automated importing. Review collected by and hosted on G2.com.

What do you dislike about Xero?

When entering expenses manually via the app with a photo I do it for the few employees (2) it is only able to designate me as the expense person when it would be good to be able to choose who the expense is done by. The others do not do any accounts so it is left to me as a non for profit volunteer. Review collected by and hosted on G2.com.

Response from Xero of Xero

Thanks for sharing your insights, appreciate the review! If you'd like to chat to the team about how you can optimise the expenses management process, we'd recommend creating a case via Xero Central https://central.xero.com/ and they'll be in touch.

AA
Andrew A.
Office Administrator
Small-Business (50 or fewer emp.)
"Very good accounting software with some nice timesaving features"
5/5
What do you like best about Xero?

It has a good easy to use interface and all the functions are easy to find. It has a good help system to get you through using those features that are not so obvious. The import bills functions by email is really useful for me and saves a lot of time over manually entering data. Review collected by and hosted on G2.com.

What do you dislike about Xero?

I have to spend a bit of time keeping the customer and supplier lists up to date. One downside of the bills import feature is that you can end up with two entries for suppliers if the name isn't recognised fully during the import. The merge feature that you use once this has happened to consolidate the records isn't the most intuitive and you can easily merge the records the wrong way. Review collected by and hosted on G2.com.

Response from Xero of Xero

Thanks for taking the time to share your feedback, Andrew. We appreciate you highlighting where more detail could make the process even clearer! We also encourage you to share your ideas around merging in Xero Product Ideas - https://productideas.xero.com/ Our team regularly reviews these when considering their product roadmaps.

Satyam  S.
SS
Satyam S.
Associate
Mid-Market (51-1000 emp.)
"Xero Review"
5/5
What do you like best about Xero?

Xero is a cloud-based accounting platform designed to support small to mid-sized businesses with efficient financial management. It offers features such as automated bank feeds, real-time financial reporting, and seamless invoicing from any device. With 24/7 access, strong inventory management capabilities, and integration with various apps, Xero provides a secure and scalable solution that helps streamline operations, improve cash flow visibility, and minimize manual data entry errors. Review collected by and hosted on G2.com.

What do you dislike about Xero?

There are no issues with Xero. Those who work on the platform appreciate it very much. However, it would be beneficial to have an exception report that highlights any changes made in previous filing periods. Review collected by and hosted on G2.com.

Response from Xero of Xero

Hey Satyam, thanks so much for sharing your feedback. Delighted to hear we're solving so many problems for you! We also love hearing these ideas and looking at future functionality our team can consider. Head over to our Xero Product Ideas page at https://productideas.xero.com/ to see what's there or add your own about exception reporting options. It's great to have you with us!

Marko P.
MP
Marko P.
Financial Manager
Small-Business (50 or fewer emp.)
"Easy to Use, Feature-Rich, and Seamlessly Integrates with Our Services"
5/5
What do you like best about Xero?

I like how easy it is to use and how often we can rely on it. It’s a familiar tool with all the necessary features we require. It integrates seamlessly with the other services we use, like our banks. It also offers good automation options. I’ve always had a great, quick response from customer support. Review collected by and hosted on G2.com.

What do you dislike about Xero?

To be honest, the UI could be better, as could the API endpoints and the options for using Xero through custom applications we build for our in-house needs. Hubdoc also needs additional recognition improvements, along with more rules or templates to help classify documents and automatically fill in the relevant fields. For Xero in general, I’d like to see improved graphs and more visualisation options. Review collected by and hosted on G2.com.

Response from Xero of Xero

Thanks for your review Marko, appreciate your insights and if you'd like to share your thoughts further, head to our dedicated Xero Product Ideas platform https://productideas.xero.com/. It's the best place to let us know exactly what would make your Xero experience even better.

Cat S.
CS
Cat S.
Owner
Small-Business (50 or fewer emp.)
"Terrible experience. Saving money vs QuickBooks is only helpful if there is an ACTUAL PRODUCT"
0/5
What do you like best about Xero?

I wouldn't know- I can't log in! So far the answer is NOTHING Review collected by and hosted on G2.com.

What do you dislike about Xero?

There is NO customer support. I recently purchased their software, but I can’t log in—and if you can’t log in, you can’t get support to help you log in. On top of that, it also means you can’t cancel your subscription.

I did receive an email offering to let me schedule time with support, but the earliest option was in three weeks! This company is a piece of junk. Review collected by and hosted on G2.com.

Response from Xero of Xero

Hi Cat, we appreciate you raising this with us. We can appreciate how frustrating that must be!

We have escalated this to our Support team and have someone reaching out to you to help you.

If you ever have a login issue in the future, you can enter your email address here: https://central.xero.com/s/contact-support-login - and one of our support specialists will be in touch to help you.

Verified User in Financial Services
CF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Clean, Cloud-Based Accounting That Simplifies Everyday Finance Management"
5/5
What do you like best about Xero?

What I like most about Xero is its clean, user-friendly interface and the convenience of cloud-based access. It simplifies day-to-day accounting tasks such as invoicing, bank reconciliation, expense tracking, and financial reporting. I also appreciate the real-time collaboration features and its integrations with a wide range of business applications, which make it an efficient way to manage finances and help support productivity. Review collected by and hosted on G2.com.

What do you dislike about Xero?

Xero is generally easy to use, but some of the more advanced reporting and customization options can feel limited, particularly compared with more enterprise-focused accounting platforms. Pricing can also be a consideration for small businesses, and certain features still come with a learning curve for new users. Expanding customer support availability and adding more robust built-in inventory capabilities would help improve the overall experience. Review collected by and hosted on G2.com.

Response from Xero of Xero

Thanks for taking the time to share your review and feedback, we truly appreciate it.

We're delighted to hear that you're finding the Xero interface user-friendly and we're helping you to streamline your daily accounting tasks, saving you time and helping to support your business.

We'd love for you to share your thoughts regarding reporting customization on our dedicated Xero Product Ideas platform https://productideas.xero.com/. It's the best place to let us know exactly what would make your Xero experience even better.

Our product team actively reviews all suggestions and ideas which gain significant community support are regularly reviewed and play a crucial role in shaping our product roadmaps. Your input plays a valuable part in helping us continuously improve and innovate!

MJ
Mary J.
Owner
Mid-Market (51-1000 emp.)
"Xero Makes Invoicing and Payment Tracking Simple"
4.5/5
What do you like best about Xero?

Xero is great of how simple it makes invoicing and tracking payments. I can create and send invoices right from the platform, and clients can pay through paypal, which fit well with how i alreday run things. Matching payments to invoices is easy straightforward and i really appreciate having all my subscription and monthly expenses in one spot. The built in reports are also helpful they give me a fast snapshot of how business is doing without me having to build a bunch of spredsheeta from scratch. Review collected by and hosted on G2.com.

What do you dislike about Xero?

It took a bit initial effort to configure everything correctly, but once it was all set up, it became much more intutive to use. Review collected by and hosted on G2.com.

Response from Xero of Xero

Thanks for taking the time to share your feedback, Mary! Great to hear Xero is helping to save you time and streamline your business.

Verified User in Real Estate
AR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Easy Document Uploads and Helpful Allocation Suggestions"
4.5/5
What do you like best about Xero?

Uploading supporting documents is easy, and the automatic allocation suggestions are helpful. The integration with Hubdoc also makes it possible to upload supporting documents at the source.

We are just in the beginning stages of implementation and can see the possibilities of reporting, although a lot of work are still to be done. Review collected by and hosted on G2.com.

What do you dislike about Xero?

Some of the layouts of the reports are still difficult to understand, especially regarding Contact in general.

Because of limitations on user rights will prevent us of using Xero files exclusively, rather than having to integrate with outside programs. Review collected by and hosted on G2.com.

Response from Xero of Xero

Thank you for taking the time to leave us this review! Appreciate your feedback all-round.

Lance W.
LW
Lance W.
Director
Small-Business (50 or fewer emp.)
"Easy to Use with Seamless Integrations"
5/5
What do you like best about Xero?

I really find Xero simple and easy to use, which means everything that is required for a business owner is there to use, and it feels like it's been built specifically for the small business owner. The bank reconciliation feature stands out because it's simple to use. Apps integrate seamlessly with Xero, and the accounting tools, like manual entries and management accounts, are clean and easy to navigate. The initial setup was simple and easy to transfer over, plus they provide great training. Review collected by and hosted on G2.com.

What do you dislike about Xero?

I would like to see what more AI can do for speeding up repetitive tasks. Sometimes there are connection issues with bank feed and dashboard. Review collected by and hosted on G2.com.

Response from Xero of Xero

Hi Lance, thanks for taking the time to leave a review! We're pleased to hear Xero is making things easier to manage. We also appreciate your suggestions around AI and the occasional connection issues, and we'll pass these on to the team.