--- title: Xero Reviews meta_title: 'Xero Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1735 reviews by the users' company size, role or industry to find out how Xero works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1735 scale: '5' date_modified: '2026-08-13' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # Xero Reviews **Vendor:** Xero **Category:** [Accounting Software](https://www.g2.com/categories/accounting) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,735 ## About Xero Xero is a cloud-based accounting software solution designed to help small business owners and accounting professionals manage their financial operations efficiently. With a user-friendly interface and a focus on automation, Xero enables users to streamline their bookkeeping processes, allowing them to concentrate on growing their businesses rather than getting bogged down by administrative tasks. Targeted primarily at small businesses, Xero caters to a diverse audience that includes entrepreneurs, freelancers, and accounting firms. The platform is particularly beneficial for those who seek to simplify financial management while ensuring compliance with regional tax regulations. Xero's innovative features, such as JAX (Just Ask Xero), an AI financial superagent, enhance the user experience by providing real-time insights and automating routine tasks. This allows users to create quotes, send invoices, and reconcile bank transactions through natural language commands, making financial management more accessible and efficient. One of the key features of Xero is its ability to automate data ingestion from various sources, including banks and e-commerce platforms. This functionality significantly reduces the time spent on manual data entry, with many users reporting an average savings of six hours per month. Additionally, Xero's smart bank reconciliation adapts to user patterns, simplifying the bookkeeping process to a straightforward click-to-confirm operation. This level of efficiency not only saves time but also enhances accuracy in financial reporting. Xero also prioritizes cash flow management, a critical aspect for any business. Users can create customizable online invoices equipped with integrated "Pay Now" buttons, which facilitate faster payments. Coupled with automated payment reminders, Xero helps businesses reduce the time spent on collections, allowing them to focus on revenue generation. Furthermore, Xero's tools are designed to simplify tax compliance across various jurisdictions, making it easier for users to navigate the complexities of tax regulations. The platform is supported by a robust ecosystem of over 1,000 third-party applications and a global directory of certified accountants and bookkeepers. This connectivity ensures that users have access to specialized tools for inventory management, customer relationship management, and financial advice tailored to their specific needs. With a customer support team rated highly by new users, Xero provides the assurance and assistance necessary for businesses to operate confidently in their financial endeavors. ## Xero Pros & Cons **What users like:** - Users find Xero's **ease of use** enhances their accounting experience, allowing focus on business instead of software complexities. (851 reviews) - Users value the **simplicity of invoicing and payment tracking** in Xero, streamlining their financial management effortlessly. (366 reviews) - Users appreciate Xero for its **simple invoicing and streamlined payment tracking** , enhancing overall financial management efficiency. (314 reviews) - Users find Xero to greatly enhance **efficiency** , streamlining financial management and saving valuable time and effort. (304 reviews) - Users appreciate the **simplicity and ease of use** of Xero, enhancing invoicing and payment tracking significantly. (279 reviews) - Users find Xero offers **smooth accounting integration** , streamlining tasks like budgeting, invoicing, and reporting effectively. (276 reviews) - Users appreciate the **user-friendly interface** of Xero, which simplifies bookkeeping and enhances financial visibility. (274 reviews) - Users value the **time-saving integrations** of Xero, enhancing efficiency and freeing up time for analytical tasks. (270 reviews) - Users love the **smooth integrations** of Xero with various software, enhancing their accounting experience effortlessly. (268 reviews) - Automation (262 reviews) **What users dislike:** - Users find the **missing features** of Xero, like lack of support and robust reporting, limiting for advanced needs. (319 reviews) - Users find **limited options** in Xero's reporting features, lacking flexibility for custom sales analysis or forecasting. (173 reviews) - Users find **limited customization** in Xero's reporting features, impacting detailed sales analysis and forecasting capabilities. (142 reviews) - Users find the **reporting limitations** in Xero hinder deeper analysis and disrupt workflow efficiency during busy periods. (134 reviews) - Users face challenges due to **poor customer support** , particularly with slow response times and no immediate phone assistance. (121 reviews) - Users experience a noticeable **learning curve** with Xero, particularly when navigating advanced features and initial setups. (113 reviews) - Poor Reporting (112 reviews) - Report Customization (109 reviews) - Users are frustrated by Xero's **constant price increases** with no corresponding improvements, making it unaffordable for small businesses. (104 reviews) - Users find the **pricing issues** with Xero challenging, especially due to recent increases and costs for startups. (97 reviews) ## Xero Reviews ### 1. Clean and powerful accounting software experience (with a few quirks) **Rating:** 2.5/5.0 stars **Reviewed by:** Stephen H. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Xero?** The design choices are good - the software is clean, and who doesn't like light blue?! Also, some of the reports are also good, in that they are easy to generate and comprehend. They also generate quickly. The pricing of the product is in line with industry standards, no longer an expensive option, especially when considering the various integrations and that are available and the new AI features. For new users, onboarding support/assistance is available. **What do you dislike about Xero?** The bank reconciliation screen isn’t as easy to use as other alternatives, and it ends up taking much longer to complete reconciliations when the data input hasn’t been 100% accurate. Also, not being able to edit an invoice without first removing the payment is infuriating. Enabling a simple edit here would be a big improvement. **What problems is Xero solving and how is that benefiting you?** Xero helps prepare accounting/bookkeeping data for a client in a way that makes sense, which then makes it easier to prepare financial statements. If the information in Xero is entered correctly, this can lead to potentially saving hours of chargeable time when preparing accounts, and therefore potential cost reduction to the client. **Official Response from Xero:** > Hi Stephen, thanks for sharing your thoughts with us. If you haven't already, we recommend you check out our Product Ideas page where you can submit and vote on the best suggestions for how we can improve. Our product team regularly reviews all submissions, and ideas that gain strong community support play a key role in shaping our future product roadmaps. Appreciate the review - thanks again! ### 2. Clean, Easy-to-Use Interface That Simplifies Invoices and Expenses **Rating:** 3.0/5.0 stars **Reviewed by:** Bunty B. | Video Editor and Motion Graphics Designer , Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2026 **What do you like best about Xero?** What I like most about Xero is its clean, easy to use interface. it makes tracking invoices, expenses, and finances simple, even if you're not an accounting expert. **What do you dislike about Xero?** Some features take a bit of time to learn, and certain advanced tools can feel limited unless you're on a higher priced plan. **What problems is Xero solving and how is that benefiting you?** Xero helps keep my finances organized in one place. It make invoicing, expense tracking, and financial reporting much easier, saving time and reducing manual work. **Official Response from Xero:** > Thanks for taking the time to leave a review, Bunty! Glad to hear you're finding Xero easy to use and that it's helping with your day-to-day workflows. We also appreciate your feedback on the features, we'll be sure to pass them on to the team. ### 3. The Finance Team's Best Frenemy **Rating:** 3.0/5.0 stars **Reviewed by:** Frederick S. | Customer success manager, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2025 **What do you like best about Xero?** Xero is a solid, no-nonsense accounting tool. Its best feature is its clean, modern user interface, which is generally easy to navigate for daily tasks. The bank feed and reconciliation feature, in particular, is very well done and makes a complex task feel simple and fast. For all core accounting functions like invoicing and managing bills, it's reliable and gets the job done without much fuss. **What do you dislike about Xero?** Our main frustrations come from its rigidity, especially with integrations. The API and integration options feel limited and aren't as flexible as other modern platforms. We had to invest in significant custom development work just to get it to connect properly with our other critical systems. Beyond that, the reporting features feel very rigid, making it difficult to get customized reports, and finding fast, direct customer support can also be a challenge. **What problems is Xero solving and how is that benefiting you?** Xero solves the fundamental problem of financial disorganization. As a multinational company, we have complex needs, and Xero provides a single, centralized platform for all our core accounting, billing, and payroll. The main benefit is having a single source of truth for our finances. It allows us to manage expenses, send invoices, and run payroll in one place, which is essential for staying compliant and understanding our financial health. **Official Response from Xero:** > Hi Frederick, thank you so much for taking the time to share your feedback and suggestions with us, we truly appreciate it! It's great to hear that Xero is helping to keep your business organized. We'd love for you to share your thoughts regarding integrations and reports customization on our dedicated Xero Product Ideas platform https://productideas.xero.com/. It's the best place to let us know exactly what would make your Xero experience even better. Our product team actively reviews all suggestions, and the platform offers transparency on the journey of an idea, from 'Submitted' to 'Completed.' Ideas that gain significant community support are regularly reviewed and play a crucial role in shaping our product roadmaps. Last year, we released features based on over 360 community-instigated ideas. Thanks again, it's great to have you with us. ### 4. Decent Features, But Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Kenyon S. **Reviewed Date:** January 22, 2026 **What do you like best about Xero?** I like that the interface is pretty decent and I found their customer support team to be pretty helpful. Also, the cost is okay, and overall, Xero offers a decent balance with a pretty big ecosystem without being that high cost. **What do you dislike about Xero?** Honestly, I expected some of their new AI reconciliation features to be included in some of the lower tiers. Ended up upgrading my plan just to access it, and I'm actually not sure that that's helpful enough to warrant the cost. The interface is okay. It could be a bit more modern and polished. And I have had trouble adding my core bank account. I find it pretty annoying that I have to pay for a second subscription to A2X just to integrate my Shopify sales data with Xero for bookkeeping. I expect Xero to be able to handle that natively, but it doesn't. It took quite a while for me to learn the ins and outs. I've never handled bookkeeping before. That was a little bit tough. **What problems is Xero solving and how is that benefiting you?** I use Xero to ensure I have all the necessary documentation and to keep on top of my spending and reconcile all my balances. **Official Response from Xero:** > Thanks for sharing your review, Kenyon. Appreciate it! ### 5. Ok product with terrible support. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Xero?** The semi-automatic superannuation deduction is handy. **What do you dislike about Xero?** Timesheets can't be imported without paying $10/month for a third party add-on. They continuously hike the price with little to no features added from their side. Bill import has to be from an attachment so if the bill is in an html email you have to manually convert to PDF before uploading. The pre-filled payroll date is not obvious and you can easily end up running payroll on the wrong date. **What problems is Xero solving and how is that benefiting you?** Manages the books for my business and basic project tracking. **Official Response from Xero:** > Thank you for taking the time to share your review! We've passed your suggestions along to our Product team. If you’d like to share further ideas, please feel free to post on our dedicated Xero Product Ideas platform - https://productideas.xero.com/. It’s the best place to let us know what would improve your experience. We’d also love to better understand the support issues you mentioned and connect with you directly. Since we don’t collect contact details on public platforms, please submit a case via Xero Central with your feedback and any previous case numbers - https://central.xero.com/s/raise-support-case. A team member will then reach out to you. We look forward to hearing from you. ### 6. One plus but big disadvantages. **Rating:** 3.0/5.0 stars **Reviewed by:** DEBORAH P. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Xero?** Bank Statement upload and cash coding are time savers. **What do you dislike about Xero?** no payroll and no job costing ackward to setup setup should be a simple trial balance upload for clients with a existing business. This block of bank accounts sucks and is not easy to convert clients. Instructions are not well thought out and instructions are not straight forward. Instructions should be from step 1 to completion of setup. Your instructions for setup are not in order of the steps that you perform to get there. Your instruction vidoes also do not work in the order that you present them. At this point I have already been sold on the product, I want to be walked through how to best set-up a company. Huge fail here. **What problems is Xero solving and how is that benefiting you?** It may save time for small clients, but for more complex clients, Xero is a fail. **Official Response from Xero:** > Thanks for taking the time to share your feedback, Deborah. We appreciate you highlighting where more detail could make the process even clearer! We also encourage you to vote for or share your ideas in Xero Product Ideas - https://productideas.xero.com/ Our team regularly reviews these when considering their product roadmaps. ### 7. User-Friendly Invoicing, Room for Options **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2026 **What do you like best about Xero?** I like that Xero is user-friendly, easy to use, and pretty self-explanatory. It's also easy to retain documents, which makes my task easier because it helps me organize and keep documents in place for easy access when I need to check something. The initial setup was very easy, and I didn't have any complications. **What do you dislike about Xero?** NA **What problems is Xero solving and how is that benefiting you?** Xero helps me organize all my payments and invoices, making my task easier. It keeps documents in place, so I can easily click and go back to check them. **Official Response from Xero:** > Thanks for sharing your experience! ### 8. Complicated Setup but Efficient for Tax Preparation **Rating:** 2.5/5.0 stars **Reviewed by:** Jon C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Xero?** I like that Xero was recommended by my tax accountant, which adds a layer of trust for me. I also appreciate the categorization of expenses feature, which helps in organizing my financial records. The initial setup was easy for me because my text accountant handled it, which made the start-up process smooth. **What do you dislike about Xero?** I find it complicated and difficult to match bank transfers. **What problems is Xero solving and how is that benefiting you?** I use Xero for preparing to file taxes, which helps with business accounting. **Official Response from Xero:** > Good to have you with us Jon, though if we can help with sorting those bank transfers don't hesitate to create a case in Xero Central and the team will be in touch - https://central.xero.com ### 9. API Integration Helps Automate Accounting, but Limited Beyond Accounting **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2026 **What do you like best about Xero?** Save time by automating bookkeeping , invoicing and financial reporting **What do you dislike about Xero?** API usage has limit and some advance feature required paid plans or additional third party integration **What problems is Xero solving and how is that benefiting you?** It provided secure cloud-based accounting with APIs and are easy to integrate into the applications **Official Response from Xero:** > Thank you taking the time to share your review. We'd love for you to share your ideas and product suggestions on our dedicated Xero Product Ideas platform https://productideas.xero.com/. It's the best place to let us know exactly what would make your Xero experience better. Our product team actively reviews all suggestions, and ideas that gain significant community support are regularly reviewed and play a crucial role in shaping our product roadmaps. ### 10. Affordable and Functional, But Some Drawbacks **Rating:** 3.0/5.0 stars **Reviewed by:** Sales T. | Admin and accounts, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Xero?** cost is cheaper than Myob, provide enough function for daily operation **What do you dislike about Xero?** some function is not as user friendly. for example, PO can be marked as billed, but not copied to a bill, and it is hard to differentiate which PO has been actually billed or just marked. **What problems is Xero solving and how is that benefiting you?** we use it for invoice and purchasing, records expenses, payroll, as well as oversee company finance situation. **Official Response from Xero:** > Hi there, thanks for taking the time to leave a review. We’re glad Xero is supporting your day-to-day operations, and we appreciate your comments on purchase orders - insights like this help inform ongoing improvements. If you have suggestions you’d like our product team to review, you can share them via Xero Product Ideas. ### 11. Xero is ok but could be better - but they have great fast customer service **Rating:** 3.0/5.0 stars **Reviewed by:** Collin L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2025 **What do you like best about Xero?** XERO's CX team is world class. They are lighting fast to reply and I have yet to have an issue they could not help resolve. **What do you dislike about Xero?** There are still a lot of non intuitive features and many parts of it are not "true accounting". I wish the analytics were better. The fixed asset register is horrible you should just be able to make a COA account type for fixed assets and then Xero should track/make entries for depreciation and accum depreciation automatically each month or year (let users decide). Xero also needs to make a better receipt tracking feature - hub doc is awful especially for people like myself with 3-5 llcs on xero making me sign in an out each time. For a great example of an amazing experince look up what Brex and Ramp do. Each time you spend money they get rich data from card processors and make an virtual copy of your receipt that the IRS accepts. You also get a text that says "please categorize this receipt" as soon as you spend so that you can do it while its fresh in your mind as you walk out of the store. **What problems is Xero solving and how is that benefiting you?** Understanding the financials of my business, having my books in order for tax season. **Official Response from Xero:** > We really appreciate you taking the time to leave such a comprehensive review, Collin, thank you. We'll make sure to pass your feedback on to the appropriate teams. We also encourage you to vote for or share your ideas in Xero Product Ideas - https://productideas.xero.com/ Our team regularly reviews these when considering their product roadmaps. Appreciate the shoutout for our Support team as well! ### 12. Cloud Access Is Great, But Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2026 **What do you like best about Xero?** That it is could based and I can access it anywhere. **What do you dislike about Xero?** That I have to manually upload my statements and cannot reconcile my bank account on my own. Also that it does not remember transactions, so you have to always reenter the information each time. **What problems is Xero solving and how is that benefiting you?** Tech support helped me with some journal entry issues and fixing discrepencies with my statements. **Official Response from Xero:** > Hi there, thanks for taking the time to share your experience. We’re glad to hear you're finding Xero useful and and that our support team was able to assist. We appreciate your feedback on bank reconciliation and transaction handling, insights like this are valuable as we continue improving the platform. ### 13. Xero would be better if it worked as intended **Rating:** 3.0/5.0 stars **Reviewed by:** Kol ha Emek T. | Treasurer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Xero?** Customer service and support is the best thing about Xero. **What do you dislike about Xero?** Inability to update transactions automatically due to ongoing issues with the company. The need to enter every transaction manually. The inability to edit categories. The loss of contact information when merging duplicate contact names. The inability to delete dummy accounts. **What problems is Xero solving and how is that benefiting you?** I would prefer Quickbooks because of the superior customized reports. **Official Response from Xero:** > Hello, thank you for sharing your feedback with us, we really appreciate you taking the time to let us know your thoughts. To help you with these concerns, we need to access some of your account details, which we can't do here. Can you please raise a case in Xero Central, quoting any previous case number/s and one of the support team will be in touch. In addition, we want to assure you that your input is incredibly valuable. Our Xero Product Ideas platform is designed to make our product development process more transparent, allowing you to see the journey of an idea from 'Submitted' through to 'Completed.' We openly address ideas that aren't on our immediate roadmap, and all feedback helps us understand the diverse needs of small businesses. If you haven't already, we'd love for you to add your idea to Xero Product Ideas https://productideas.xero.com/ and cast your vote. The ideas with significant community support are actively reviewed by our product teams, and this platform ensures your voice, and the voices of others, play a significant role in shaping our future developments. We continually review all feedback to find ways to provide the best possible solutions for our customers. ### 14. Decent Experience, But Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Xero?** I like the easy reconciliation tools and the integrated banking feeds. **What do you dislike about Xero?** The billing for the service is confusing. I have been billed incorrectly three times this month, being charged for two months instead of one (with no invoice to back it up). **What problems is Xero solving and how is that benefiting you?** I find accounting boring and tedious, so it certainly helps by automating the banking feeds and the reconciliation suggestions. **Official Response from Xero:** > Thanks for taking the time to share this review and pass on feedback. We'd love to investigate the issue you have described further. To help you with this, we need to access some of your account details, which we can't do here. Can you please raise a case via Xero Central and someone from the support team will be in touch. ### 15. Great software for an Accountant - not so easy for the business owner. **Rating:** 3.0/5.0 stars **Reviewed by:** James C. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Xero?** It was ease to set up, recurring invoicing, automatic invoice chasing good feature. The dashboard was easy to use daily to get an overview. Bank reconciliations were easy to undertake. **What do you dislike about Xero?** The reports were a little difficult to get to and understand. Would have been nice to have Payroll included within it **What problems is Xero solving and how is that benefiting you?** Xero was our accounting system that we used for years as it came as part of the package with our Accountant. It did feel a little clunky at times but overall worked well. We previously were using ClearBooks and this did feel like an upgrade. The mobile facility worked well allowing me to capture receipts on the go and the invoicing functionality was straightforward. Having to raise credit notes or do something out of the day-to-day was difficult as I'm not an accountant so it was not always clear and we had to muddle through a lot of the time. After using it for many years through we have just moved to another programme as they had better features and we also changed our Accountants. **Official Response from Xero:** > Appreciate you taking the time to share your feedback, James. ### 16. Xero is a good software with so amny options but not so user friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Xero?** It has so many options for every type of business, once you understand it fully, you dont need any other integration software as most of the stuff is available on xero. prepare invoice templates with all the necessary info and use it later as many times as you want. I like their customer support they respond fairly quickly. You can easily integrate hubdoc with xero for documents upload. **What do you dislike about Xero?** This software is not very user friendly, you have to spend a lot of time and need a lot of experience to have full understanding. especially Bank rec and bank feed can be lil confusing, if you are preparing GST return that is also little challenging for new users. Ease of use is something I would really recommend the main dash board needs to be user friendly. You need to use Xero very frequently to stay on top of it, a little gap and you will forget some features and their implementation in xero. **What problems is Xero solving and how is that benefiting you?** I like the invoicing feature. Bills i upload through hubdoc, but if any new person will try to find the attachment, it will take him/her some time to find and open the attachment. **Official Response from Xero:** > Thanks for sharing your review. It's great to hear our Support team has been so responsive. Our customer portal, Xero Central, has a range of support articles and guides, as well as courses and webinars, designed to help you get the most from Xero. We're here to help! If there's anything we can assist with, please raise a case in Xero Central and one of the Support team will be in touch. ### 17. Decent Features with Room for Pricing Improvements **Rating:** 2.5/5.0 stars **Reviewed by:** Ben M. **Reviewed Date:** August 18, 2025 **What do you like best about Xero?** I find Xero's reconciliation feature very helpful. It provides a good overview of payables and receivables, making accounting tasks more manageable. Additionally, Xero is fairly easy to access both in terms of price and usability, which is a major advantage. **What do you dislike about Xero?** I would like to change the ability to batch more than 200 bills. **What problems is Xero solving and how is that benefiting you?** I use Xero for easy reconciliation, accurate accounting overviews, and managing payables and receivables efficiently. **Official Response from Xero:** > Hi Ben, thank you so much for taking the time to share your positive feedback and suggestions with us, we truly appreciate it! We'd love for you to share your thoughts on our dedicated Xero Product Ideas platform https://productideas.xero.com/. It's the best place to let us know exactly what would make your Xero experience even better. This is the best place for your ideas to be seen. Our product team regularly reviews all submissions, and ideas that gain strong community support play a key role in shaping our future product roadmaps. In fact, we've implemented features based on hundreds of community ideas. Thanks again for helping us make Xero even better! ### 18. Ok **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Xero?** Seems ok. Still learning how to use it.. **What do you dislike about Xero?** I don't know yet........................ **What problems is Xero solving and how is that benefiting you?** Tracking expenses **Official Response from Xero:** > Thanks for taking the time to leave a review! ### 19. It's a decent program overall and fairly easy to use. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Xero?** I like the bank statement import feature. **What do you dislike about Xero?** I despise the credit card import feature and how I can't make an adjusting entry to either the bank or the credit card. **What problems is Xero solving and how is that benefiting you?** It allows me to complete most bookkeeping files quickly and efficiently (assuming there is no credit card to reconcile). **Official Response from Xero:** > Thanks for your feedback. We'd love to understand more regarding your concerns regarding credit card import. To help you with this, we need to access some of your account details, which we can't do here. Can you please raise a case in Xero Central, and one of the support team will be in touch. https://central.xero.com/ ### 20. Xero review from a use perspective **Rating:** 3.0/5.0 stars **Reviewed by:** Aimen M. | Train Host, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Xero?** Xero is easy to use from the payslip side. when you need to view your payslips or your schedule with your company it is easy enough if it is paired with planday. I use it almost daily and it helps. **What do you dislike about Xero?** there's no way to sort your payslips and the interface is a bit clunky. when you download any document form there it will have the same name. **What problems is Xero solving and how is that benefiting you?** it helps to have all the payslips together in one space and to check YTD salary for taxes. ### 21. Gateway Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Xero?** The system is very easy to use and customer service is excellent **What do you dislike about Xero?** The downside is that it doesn't allow for multiple levels for expensing costs. **What problems is Xero solving and how is that benefiting you?** We don't really have any issues at the moment **Official Response from Xero:** > Thank you for taking the time to share your feedback with us. Appreciate it! ### 22. Unnecessary changes are making Xero less user friendly. **Rating:** 2.5/5.0 stars **Reviewed by:** Shaye-lee S. | Senior Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Xero?** That all the accounting info is in the one place. I also appreicate how easy Xero has made balancing the bank accounts (especially compared to systems like MYOB) **What do you dislike about Xero?** Aesthetic changes that make my job harder. For example, the new layouts of the GST returns, are really hard to read. They are too big, there is not enough contrast and they are way too busy. There are some good new aspects to the reports, but why did you have to overhaul the way we read them? **What problems is Xero solving and how is that benefiting you?** Xero lets me keep all info in the one place, and sort process quickly. ### 23. Xero **Rating:** 3.0/5.0 stars **Reviewed by:** Arjun P. | Tax Experience Associates, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Xero?** Accounting function are very easy to use. Like Bank reconciliation do very easily in minimum time. **What do you dislike about Xero?** It difficult to find function due to graphics of presentation. **What problems is Xero solving and how is that benefiting you?** Xero is helping in my to bank reconciliation of my more than 500 clients and processing weekly payroll of clients. ### 24. Difficult and clunky **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2024 **What do you like best about Xero?** Customizeable reports for your business needs along with integrations **What do you dislike about Xero?** Difficult and clunky to use at times - not as intuitive **What problems is Xero solving and how is that benefiting you?** Accounting ### 25. Does its job, but value for money is questionable **Rating:** 3.0/5.0 stars **Reviewed by:** Craig C. | Founder & Chief Executive Officer, Government Relations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Xero?** What I like about Xero is its user-friendly interface. The dashboard is clean, designed intuitively and thus visually hence making it easy to get a snapshot of your financial situation at first glance. The software also makes robust offerings, including invoicing, expense tracking, and inventory management which can be helpful for small businesses hoping to simplify their operations forcefully. **What do you dislike about Xero?** A lot of the software showed up loaded with features but it proved to be quite a challenge to fully utilise it since I often wrested with functionality issues that impaired my ability to apply the software across my entire business. Moreover, the cost of using Xero was one big pain point. The monthly bills were quite steep, especially considering my difficulties in fully leveraging the software's capabilities. This and my challenges in disseminating necessary information to my accountants and authorities made for a less-than-ideal experience. In conclusion, while Xero had some merits and has the power to be a mighty tool for small businesses, it fell short of my expectations on several key elements. The steep learning point, high costs, and communication challenges made it fit less in my business needs. **What problems is Xero solving and how is that benefiting you?** Though the road to Xero was rockier than I could have imagined, it's tough to deny that, in the end, the software addressed several critical issues for my little lobby consulting business. First, when Xero brought a level of order to my financial management that was previously lacking, I was able to track income and expenses all in one place, along with the management of invoices and monitoring cash flow. This central approach to financial management saved me a tremendous amount of time and effort, allowing me the focus elsewhere on other aspects of my business. Second, Xero's cloud-based system allowed me to control my finances from anywhere at any time. That's especially useful for my lobby consulting business, where I often find myself on the move, meeting with clients or attending various events. With Xero, I could easily access my financial data in the office or out and about. Lastly, Xero's reporting capabilities were a significant asset. The software provided detailed financial reports that gave me a clear picture of my business's financial health. These insights were game changers in helping me make informed decisions about my strategy for business and planning for future scenarios. In conclusion, while Xero posed specific issues I had to struggle with, it also offered solutions that streamlined my financial management, provided flexibility, and added valuable insight into my knowledge of my business's financial status. Although the benefits these positives overshadow were never fully realized because of the difficulties Xero presented for me but contributed positively towards my business operations. ### 26. Not enough Belgium compatible **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Xero?** I don't know compared with other systems. **What do you dislike about Xero?** Difficult to learn, in English only, obligation for accounting to use another software for VAT and yearly fiscal declaration **What problems is Xero solving and how is that benefiting you?** My CEO chose Xero because it permits us to have a permanent control of our cash flow and our costs. Before that, we only had the documents coming back from our external accountant after VAT closing, too long after the facts. ### 27. Not my favorite accounting software **Rating:** 3.0/5.0 stars **Reviewed by:** Cheryl L. | CPA, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Xero?** Search feature for all contacts is amazing. It's all in one search and you can use wild cards if you are looking for multiple customers with similar names. **What do you dislike about Xero?** Seems cumbersome to move around in the software and the reports don't have enough flexibility (or I just don't know how to manipulate them yet) **Recommendations to others considering Xero:** I have a lot more experience with Quickbooks and Sage so I found it difficult to learn Xero as it seems so different from the others. **What problems is Xero solving and how is that benefiting you?** Accounting for a home owner's association **Official Response from Orange Girl:** > We know there's a learning curve when switching software so thank you for sticking with it and understanding that we want to approach the building of our product from the point of view of streamlining a small businesses process and taking advantage of new technology, which does mean new ways of doing things rather than keeping things the same as other software :) The reports do have some flexibility in altering the layout/settings on individual reports and saving that as a default for your organization (https://central.xero.com/s/article/Edit-layout-of-a-new-financial-report) or building a custom report (https://central.xero.com/s/article/Create-reusable-custom-report-layouts). Our support team would be happy to help you build or change the reports you need (use the link to contact them at the bottom of either of those help pages). Thanks. -OG ### 28. Good for Private Companies and Small Businesses **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Xero?** Xero is basic software that is easy to learn. You can search invoices and purchase orders in the global search field and there are a ton of reports that can be pulled via excel or CSV. There is a drag and drop feature for when invoices are entered, which is helpful. There is also an audit log. **What do you dislike about Xero?** I do not believe that there are many controls or approval workflows, so this would not be a good software for a public company. There is no depreciation or amortization automation so these must be done via manual journal entry. **What problems is Xero solving and how is that benefiting you?** Xero helps store invoices all in one place as well as provide generic reports for small businesses. **Official Response from Orange Girl:** > Appreciate your comments, thank you! On the workflow front, we do have simple approvals for invoicing and more indepth for payroll (for the regions that have this) but in trying to keep Xero suitable for the majority of the wide range of business we have on our platform we have not gone too deep into this. If you have specific examples or scenarios for how Xero could work better for you in this regard, please do send them through to us via Xero Central so we can get the feedback to our product team > https://central.xero.com/s/contact-support Thanks. -OG ### 29. Review of XERO **Rating:** 3.0/5.0 stars **Reviewed by:** Prajna H. | Associate Record to Report, Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2021 **What do you like best about Xero?** It is a simple and user friendly accounting software with multiple options in Reporting **What do you dislike about Xero?** Performing reconciliation in XERO is limited to only Bank and Credit card accounts, and we can not reconcile in XERO for other Balance sheet accounts. **What problems is Xero solving and how is that benefiting you?** Day to Day Accounting, Invoice and Bills creation, and Performing Reconciliations **Official Response from Orange Girl:** > Thanks for the review. You're right, reconciliation in Xero is only for accounts that are bank accounts. But if you want to check other balances you can use the Account Transactions Report > https://central.xero.com/s/article/Reconcile-a-non-bank-account Hope this helps. Use the link at the bottom of that page to come through to our support team if you'd like more indepth info. -OG ### 30. Good but not perfect **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2021 **What do you like best about Xero?** The relative ease of use. Quick to learn. **What do you dislike about Xero?** Only one delivery address per account. Increases invoicing time as you must change the account information for every invoice. **What problems is Xero solving and how is that benefiting you?** Keeps good track of all accounting, reports are easy to follow **Official Response from Orange Girl:** > Thanks for the comment - we are currently working on overhauling contacts - starting with the foundations - so that we're equipped to consider requests like this. There's an update from our team on the specific request for multiple contact addresses, and an opportunity to be involved in testing if you're interested > https://community.xero.com/business/discussion/71041#answer9076503 -OG ### 31. Simple & Easy **Rating:** 3.0/5.0 stars **Reviewed by:** Brittany H. | Owner/ Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2021 **What do you like best about Xero?** I love the simple, clean look of the interface. It is easy to navigate **What do you dislike about Xero?** It does not have the flexibility with reporting that QuickBooks has, and does not sync well with softwares I have used **What problems is Xero solving and how is that benefiting you?** Pages only load so much at a time, so if your custom report returns large reports, you can only export so much at a time. Benefits is that it is easy to learn. ### 32. Good product but does not fit every business **Rating:** 3.0/5.0 stars **Reviewed by:** Dan S. | Marketing/e-commerce manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2019 **What do you like best about Xero?** clean layout so easy to find sections you need. Not too over priced compared to cmpetitors, offers a lot of features **What do you dislike about Xero?** Help wasn't the best and did not fit our business which deals with multiple sale channels and currencies. We are a small business and did not allow us to bring the book keeping in house as was a lot of work to setup and they did not seems to understand the different sale channels for online sellers. Seems best suited to a traditional business **What problems is Xero solving and how is that benefiting you?** trying to bring the book keeping in house to save money ### 33. Good product, but the price will keep creeping up. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2019 **What do you like best about Xero?** It is undoubtedly a good product, I have used other accounting systems too from Reckon, MYOB, QBO etc. Xero is in my view the simplest to use, even if QBO might be a better product. I look forwards to seeing the other smaller players win more business. Freshbooks, Wave, Odoo and the like. **What do you dislike about Xero?** Price. Their business model is to get people 'hooked' and slowly up the price. Sometimes even charging for things that were already part of the product and calling it an add on feature. e.g. Expenses. As a heavily VC backed company, the model was win lost of clients and then up the price because people do not swap accounting systems readily. **Recommendations to others considering Xero:** Look at some of the new players in the game. Freshbooks, Wave, Odoo for example. **What problems is Xero solving and how is that benefiting you?** Accounting. Payroll. Reporting. ### 34. Too simple but effective product **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2019 **What do you like best about Xero?** A very easy to use product, easy to understand even for beginners, and not so tech savvy people. **What do you dislike about Xero?** Quite dated UI, and not the best customer service. They took three business days to solve a problem for me which I have clearly labeled as urgent. Slow loading times sometimes as well. **Recommendations to others considering Xero:** Simple product for accounting **What problems is Xero solving and how is that benefiting you?** Sending in company expenses and contact with accounting department. ### 35. xero very practical to use at low cost **Rating:** 3.0/5.0 stars **Reviewed by:** CARLOS O. | Administrador, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2018 **What do you like best about Xero?** this software has taken an importance for this company since it has started the monitoring of our invoicing, resulting in an optimal work, it is easy to operate, I practice in its management, when we started with xero we started using the free trial for 180 days that only allowed us to manage a limited number of invoices, it is great since it allowed us to know if it was really good or bad. **What do you dislike about Xero?** the first thing that we dislike is that we did not see the customer service number to be able to support us when we had problems feeding this platform, the interface is very basic they should improve it, when carrying out the operations it does not indicate the delivery notes, it needs more features to support yourself better and thus have a more optimized software to carry out our processes. **Recommendations to others considering Xero:** Our recommendation is to add more features and better interface to provide the user with a better service. **What problems is Xero solving and how is that benefiting you?** It is helping us get out of the flow of our billings efficiently and quickly, provides an economy since we do not use paper for those processes of our company. ### 36. good for accounting but a bit pricey **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2019 **What do you like best about Xero?** i like the fact that you can import your transactions directly from your bank account and also do a live feed **What do you dislike about Xero?** The monthly subscription plans are a bit too pricey compared to other sites **What problems is Xero solving and how is that benefiting you?** calculating profits and loss, reconciling bank accounts, help with filing taxes and VAT and also submitting them with HMRC ### 37. Not my favorite software **Rating:** 2.5/5.0 stars **Reviewed by:** Niki B. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2019 **What do you like best about Xero?** I liked the ability to pull reports and I think the dashboard was decent **What do you dislike about Xero?** I did not enjoy the difficulty of navigation and inputting information was clunky. In general, it did not flow easily in our workplace. **What problems is Xero solving and how is that benefiting you?** We used it for accounting. It was nice to have one place with expenses and payroll. ### 38. Robust but broken **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2019 **What do you like best about Xero?** For the most part the software is great. However we cancelled due to the bank account syncing breaking constantly, rendering the software useless. **What do you dislike about Xero?** Bad app connection or banking records on a regular basis **What problems is Xero solving and how is that benefiting you?** We were solving the problem of accounting. ### 39. Xero **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2019 **What do you like best about Xero?** I like the simplicity of the software and ease of use. **What do you dislike about Xero?** So far, there is nothing that I dislike except for the trial offer. **What problems is Xero solving and how is that benefiting you?** Payment processing ### 40. Cloud-Based Accounting System **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Xero?** Xero could be accessed anywhere as long as there is an internet connection since it is a cloud-based application. It has a nice modern user-interface that is quite user-friendly. They have updated the names and terminology of modules for non-accountants to use. For instance Accounts Payable is called Purchases and Accounts Receivable is called Sales. **What do you dislike about Xero?** Xero does not have the ability for printing Canadian cheques. The cheque printing templates available are only for the United States and for some countries in Europe. The available reports within Xero are very limited as well. I continue to use a legacy report that captures most of the data that I need, but I have been told by Xero Support that eventually that report will be phased out. Xero had included a free expense claims module for the past few years, but that will be phased out at the end of September to a per user pay module just to enter expense claims. **Recommendations to others considering Xero:** Xero does not have the greatest tech support available. I was only able to talk on the phone with Xero tech support once since I kept on escalating the issue on reports to them. At the end, they couldn't provide me with a solution. Xero support suggested that I write on the blog for the Xero Community to see if other companies are encountering the same issues. **What problems is Xero solving and how is that benefiting you?** We wanted an accounting system that was easily accessible for the executives while they were away on vacation. Since it is a cloud-based application, Xero could be accessed anywhere in the world that has an internet connection. Another problem that Xero solved was that staff were able to log on and submit their own expense claims, instead of having the accounting department look after the input of receipts for the staff expense claims. ### 41. Bit Pricey but doesn't more than others **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Xero?** It handles everything email drop box for receipting and good set up for organisational use and tracking record for spending **What do you dislike about Xero?** Layout is pretty hard to navigate down one side bar, very little plug-ins for ecommerce sides of business, they're very high on the elite scale, but mid priced for SMEs **Recommendations to others considering Xero:** It has very limited 3-rd party plugins for websites that can run business alongside but i'm sure they're going to improve on this over time with more feedback **What problems is Xero solving and how is that benefiting you?** Handling all our accounts and transactions ### 42. Perfect for Small Companies! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2018 **What do you like best about Xero?** We love Xero, it is absolutely perfect if you have basic accounting needs. It has all the simple accounting needed for small business and the ease of use makes the barrier to entry perfect fort the amount of time most people want to spend on getting to know the product. **What do you dislike about Xero?** I have noticed that they tend to have poor customer service. They rarely reply to tickets and sometimes if they do reply it does not clear anything up. That being said, they have a great community which helps you find solutions. If it was a little cheaper, the package would be perfect. **Recommendations to others considering Xero:** Good functionality if you are simply creating invoices or tracking payables. Not good if you are tracking inventory on a regular basis. You do need to have some patience when using it and go online to find answers because as I mentioned earlier - the support from the company itself is not very helpful. But its great for people who need basic account and allows you to track in different currency's which is great if you are doing business in other places. **What problems is Xero solving and how is that benefiting you?** I can use it anywhere which is awesome - on my phone, tablet and computer. It is also so easy to use because you cane take a photo/scanning an invoice to attach to the payment. It also makes keeping payroll updated easy. The tracking in other currencies and being able to separate that out has been incredibly helpful for us as we operate internationally. ### 43. Started Out Good, but too many details missed and processes screwy **Rating:** 3.0/5.0 stars **Reviewed by:** James M. | Vice President of Research and Development, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2017 **What do you like best about Xero?** It's web based, looks good, and works (ish) with many systems through the API. They fixed the Stripe integration, finally, which was a problem for years. **What do you dislike about Xero?** First and foremost, if you need to use Purchase Orders, Xero isn't for you. You cannot include Item Codes (their version of Part Numbers) on purchase orders. You can use the Item Name, but even to get that you need to create a custom template and rework it entirely in Word to get that. The default setting from Xero is that you only get Item Description. This is obviously useless for any purchasing, and Xero has clearly stated that it is never going to happen because, and I quote, "Item Codes are mainly for internal purposes." It's a huge issue. https://community.xero.com/business/discussion/3361072 is the thread on their boards where they refuse to fix it. In addition, accountants can't make certain kinds of journal entries which they're used to being able to do in Quickbooks. This causes an issue if you're making the switch, so make sure your bookkeeper or accountant is trained on Xero. **Recommendations to others considering Xero:** I'd be wary if you're in a B2B situation. They're set up for B2C, but if you need normal functionality like Quotes and POs, you're in for some headaches. **What problems is Xero solving and how is that benefiting you?** General book keeping, flowing in sales from multiple channels, expenses. ### 44. An OK alternative to Quickbooks Online **Rating:** 3.0/5.0 stars **Reviewed by:** Vince K. | President, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2017 **What do you like best about Xero?** I like the rules we can set up for recurring transactions. It makes reconciling very easy. **What do you dislike about Xero?** I don't care for the dashboard as much as I do Quickbooks Online's. The sync feature for our bank account is cumbersome and seems to take a long time. **Recommendations to others considering Xero:** I use QB Online for one business and decided to try Xero for another. I think based on the familiarity of QB Online, I'd go with that given the opportunity to start over. **What problems is Xero solving and how is that benefiting you?** It's good for recording income and expenses...like it should. Overall, it does just what it needs to. ### 45. Easy to use software that is more accountant friendly. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2018 **What do you like best about Xero?** Simple interface and easy to navigate. Manages our financials with ease. **What do you dislike about Xero?** Very financial/accountant based. Need financial understanding or background to use. **What problems is Xero solving and how is that benefiting you?** Managing income flow and expenses. ### 46. clean, generally easy to use for small business accounting **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2017 **What do you like best about Xero?** web access and cleanliness of the overall interface. Able to get up to speed and use very quickly, even for non-accounting types. **What do you dislike about Xero?** Expense management, especially for employees is terrible. Their response is to suggest you subscribe to another company's expense software or do weird workarounds via invoicing. For a start-up with employees seeking reimbursement of out of pocket expenses, it is a real negative experience. **Recommendations to others considering Xero:** Quickbooks and Xero are the two main choices for quick accounting packages. Easy to trial both and form your opinion. If you are not already in the Intuit application universe, Xero is a good alternative and a bit cheaper. **What problems is Xero solving and how is that benefiting you?** Standard accounting and financial oversight of start-up. Managing cash-flow, monitoring balance sheet, generating quarterly financial statements for investors. Also would like to use it for employee expense management. Main benefit is in standard financial statements management. ### 47. Decent browser UI, much more usable for mobile **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2017 **What do you like best about Xero?** Mobile expense upload, mobile experience all around is very intuitive. Easy to take a picture, easy submission and quick response time from finance. **What do you dislike about Xero?** Website app is not as user friendly as it could be, mobile app is much easier to use. Also, difficult to use behind a firewall like Samsung Knox, but this is not a problem unique to Xero. Reporting functionality connected to the dashboard for the company could be better, seems like only certain fields are able to be pulled through API connection **Recommendations to others considering Xero:** Really good mobile experience, if you are looking for a mobile first end user experience I'd recommend. Not as friendly from a browser perspective. **What problems is Xero solving and how is that benefiting you?** Finance, expense. Ability to take pictures of receipts, automatically submit for approval. Taken the pain out of expense approval ### 48. Moderately difficult to use if you do not have some sort of accounting background. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2016 **What do you like best about Xero?** I liked the fact that you were about to reconcile your bank accounts from within the platform. **What do you dislike about Xero?** Although I liked the reconciliation function, I wish you were able to input the data directly from your bank account by syncing it instead of having it upload and you having to review it. **Recommendations to others considering Xero:** IF you understand accounting yes, if not it will appear difficult to use. It is definitely professional grade accounting software. **What problems is Xero solving and how is that benefiting you?** It's great for accounts receivable and accounts payable. I was working at a co-working space so I was able to issue invoices, have them paid and then documenting them through Xero. ### 49. Over promise and under deliver **Rating:** 2.5/5.0 stars **Reviewed by:** Jeffrey L. | Tax Consultant - Oil and Gas Specialist, Oil & Energy, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2016 **What do you like best about Xero?** Online access for a number of users is a real advantage. I like being able to link in my accountant. Constant bank account updates is another plus. Overall I like the package but the reviews I've read ignore any of the limitations of the software. **What do you dislike about Xero?** Processes are slow, slow slow! Direct Deposit takes 3-5 days for Xero to confirm, then another 5-7 days for their direct deposit partner to confirm. At each stage you think you are done until you try to process payroll. The time it takes and the processes related to setting up electronic payments are unacceptable. The software is not set up to be compatible with some common web browsers Xero says they will respond within 24 hours to questions but there is no assistance on weekends - when do they think small businesses do their accounting? Overall I still like the package but believe they are deleting negative reviews. The reviews I've read imply the software is outstanding, which it is not. **What problems is Xero solving and how is that benefiting you?** It's accounting software and I'm doing accounting with it. ### 50. Pretty good, with some significant drawbacks. **Rating:** 3.0/5.0 stars **Reviewed by:** Glen M. | Advisor, Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2015 **What do you like best about Xero?** We moved off of FreeAgent on to Xero at the first of this year - and overall, it's pretty good. It ties up with ReceiptBank and is easier to do journals and manage cashflow for our investments and whatnot. FA started off for single agents and then moved to multiuser as their needs expanded. The customer support is pretty good. **What do you dislike about Xero?** It describes itself as multicurrency, but it's not, and it's clear that the design of the thing is just flawed. There's a feature request from 2012 about making personal expenses work if you have expenses in another currency. You know, one of the basic multicurrency functions. It doesn't work, and the company line seems to be that it's a complicated feature. From a developer's point of view you'd expect that there'd be a module that would say something like "input money", and that they should be able to point the expenses function there, but no. Apparently it's too complicated. And this is a product they market in the EU. The whole multicurrency thing kind of doesn't work terribly well. It's as though someone added it without thinking about what it would be like for the user. **Recommendations to others considering Xero:** Need multicurrency? Don't use this. **What problems is Xero solving and how is that benefiting you?** We: - Run basic bookkeeping and VAT - manage investments (loans, equity, and convertibles) Need to manage cashflow ## Xero Discussions - [Is Xero easy to use?](https://www.g2.com/discussions/is-xero-easy-to-use) - 3 comments, 2 upvotes - [Is XERO a good accounting software?](https://www.g2.com/discussions/is-xero-a-good-accounting-software) - 5 comments, 2 upvotes - [What are the new features in Xero?](https://www.g2.com/discussions/what-are-the-new-features-in-xero) - 2 comments, 1 upvote - [Why doesnt Xero allow multiple delivery addresses on one account?](https://www.g2.com/discussions/why-doesnt-xero-allow-multiple-delivery-addresses-on-one-account) - 1 comment, 1 upvote - [We run almost everything on Xero ourselves but can you recommend a remote bookkeeper who understands UK tax issues who I can consult occasionally to sort things out for me in the system.](https://www.g2.com/discussions/30951-we-run-almost-everything-on-xero-ourselves-but-can-you-recommend-a-remote-bookkeeper-who-understands-uk-tax-issues-who-i-can-consult-occasionally-to-sort-things-out-for-me-in-the-system) - 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[WorkflowMAX](https://www.g2.com/products/workflowmax/reviews) - [Yelo](https://www.g2.com/products/yelo/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Inventory](https://www.g2.com/products/zoho-inventory/reviews) ## Xero Features **Additional Functionality** - Activity Tracking - Social Marketing - Generative AI - Accounting - Customizable Reports - CRM - Customizable Forms - Fund Accounting - Forms Management - Real-Time Analytics - Member Database - Alerts/Notifications - Communication Management - Customizable Templates - Budgeting/Forecasting - Mobile Access - Event Scheduling - Donor Management - Attendance Management - Activity Dashboard - Reporting & Statistics - Volunteer Management - Real-Time Reporting - For Nonprofits - Recurring/Subscription Billing - Access Controls/Permissions - Calendar Management - Third-Party Integrations - Customizable Branding - Registration Management - Campaign Management - Event Management - Document Storage - API - Contact Management - Website Management - Credit Card Processing - Membership Management - Data Import/Export - Electronic Payments - Accounting Integration - Grant Management - Dues Management - Committee Management - AI Copilot - Fundraising Management - Customizable Fields **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Smart Categorization - Digital Receipt Management - Employee Reimbursement - Currency Conversions - Corporate Card - Credit Card Management **General Ledger** - Journal Entries - Tags / Dimensions - Audit Trail **Invoice Generation** - Templates - Digital Invoices - Recurring Invoices **Multichannel inventory management** - Warehouse Inventory Transfer - Multichannel Inventory Syncing - Multi-Warehouse Routing **Bill Generation** - Templates - Digital Billing - Recurring Billing - Hourly Billing - Contingency Billing - Project Billing - Multi-Period Recurring Billing - Recurring/Subscription Billing - Deferred Billing **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **AI Assistant - Accounting** - AI Accounting Assistant **Travel Management** - Ease of Booking - Itinerary Management - Trip Notifications - Advanced Integrations - Online Booking - Credit Card Management - Booking Management - User Management - Restriction Management - Reservations Management - Reimbursement Management - Vendor Management - Travel Management - Promotions Management - Workflow Management - Receipt Management - Supplier Management - Compliance Management - Policy Management - Invoice Management - Real-Time Notifications - Third-Party Integrations - Timesheet Management - Invoice Management - Reimbursement Management - Real-Time Notifications **Accounts Receivable** - Invoice Customization - AR Automation - Collections Automation **Invoice Processing** - Approvals - Batch Processing - Consolidation - Match Invoices **3PL inventory management** - Client management - Marketplace connections - 3PL inventory tracking - Returns Management - Order Management - Shipping Management - Discount Management - Fee Management - Consignment Management - Layaway Management - Gift Card Management - Manufacturing Inventory Management - Multi-Channel Management - eCommerce Management - Catalog Management - Retail Inventory Management - Reorder Management - Warehouse Management - Purchase Order Management - Barcode/Label Management - Shop Floor Management - Supplier Management - Inventory Management - Item Management - Pricing Management - Invoice Management - Sales Order Management **Bill Processing** - Consolidation - Batch Invoicing - Management - Compliance Management - Purchase Order Management - Document Management - Email Management - Client Management - Dunning Management - Master Data Management - Refund Management - Discount Management - Sales Tax Management - Subscription Management - Recurring Invoicing - Billing & Invoicing **Accounts Payable** - AP Automation - Payment Processing - Purchase Orders - Invoice Processing - Purchase Order Management - ACH Payment Processing - Electronic Payments - Electronic Payments - Credit Card Processing **Analytics** - Due Dates - Cashflow - KPIs - Payment Tracking **Inventory Management** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations - IoT Integration - Vendor Managed Inventory **Integration** - Accounting - Payments - ERP - Mobile Payments - CRM **Additional Functionality** - Data Import/Export - Check Printing - Price Optimization - Online Store Builder - Customizable Fields - Categorization/Grouping - Reporting & Statistics - Inventory Optimization - Shopping Cart - Customizable Reports - Sales Reports - Credit Card Processing - AI Copilot - Multi-Location - Mobile App - Generative AI - Automatic Backup - Label Printing - Point of Sale (POS) - Multi-Currency - Self Service Portal - Order Processing - Purchasing & Receiving - SKU/UPC Codes - Billing & Invoicing - Check-in/Check-out - Barcode/Ticket Scanning - Reporting/Analytics - Search/Filter - Collaboration Tools - Backup and Recovery - Data Synchronization - Product Identification - Kitting - Mobile Access - Predictive Analytics - Inventory Control - Inventory Auditing - API - Bill of Materials - Ordering Automation - Inventory Replenishment - Custom Pricing Rules **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition - Biometric Recognition - Optical Character Recognition **Integration** - Accounting - Payments - ERP - Account Sync **Agentic AI - Billing** - Autonomous Task Execution **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Additional Functionality** - File Encryption - Reporting & Statistics - Alerts/Notifications - Contact Database - Third-Party Integrations - AI Copilot - File Sharing - Purchasing & Receiving - Multi-Language - Activity Dashboard - Customizable Invoices - Real-Time Reporting - Credit Card Processing - Quotes/Estimates - Fraud Detection - Real-Time Data - Generative AI - Dynamic Pricing - Credit Note - Duplicate Detection - Invoice History - Reminders - Billing Portal - Accounting Integration - Backup and Recovery - Customizable Branding - Bulk Send - Invoice Creation - Time & Expense Tracking - API - Customizable Reports - Projections - Multi-Currency - Event Logs - Invoice Processing - Automated Receipt Matching - Tax Calculation - Payment Processing - Data Import/Export - Real-Time Analytics - Client Portal - Email Reminders - Mobile Access - Bank Reconciliation - Transaction History - Customer Accounts - Customizable Fields - PCI Compliance - Audit Trail - Multiple Payment Options - Self Service Portal - ACH Payment Processing - Third-Party Integration - Payment Tracking - Batch Processing - Approval Workflow - For Small Businesses - Tax Compliance - Workflow Automation **Additional Functionality** - Audit Trail - Secure Data Storage - AI Copilot - Approval Process Control - Data Import/Export - Duplicate Detection - Expense Claims - Budgeting/Forecasting - Customizable Fields - Spend Control - Customizable Templates - Access Controls/Permissions - Reporting & Statistics - Automated Receipt Matching - Mobile Receipt Upload - Billable & Non-Billable Hours - Financial Analysis - Categorization/Grouping - Single Sign On - Activity Dashboard **Other Functionality** - Inventory Tracking / Ordering - Inventory Pricing and Costing - Inventory Reporting - Multi-Entity / Consolidation - Recognition Rules - Reconciliations - Payroll - Time and Expense - Cost Tracking - Time Tracking - Status Tracking - Budget Tracking **Agentic AI - Invoice Management** - Cross-system Integration - Adaptive Learning - Proactive Assistance **Mobile** - Receipt Capture - Mileage Tracking - Travel Itinerary and Flight Status Updates - Expense Tracking - Real-Time Updates **Reporting & Analytics** - Financial Statements - Custom Reporting - Budgeting / Forecasting - Dashboards - Financial Reporting - Activity Dashboard **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow - Generative AI **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Performance and Reliability - Output Document Generation - Mobile Access **Administration** - PCI Regulation Compliant **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management - Timesheet Management - Payroll Management - Employee Management - Invoice Management - Calendar Management - Workflow Management - Task Management - Mobile Access - Mobile Access - Workflow Management - Compliance Management **Integration** - Data Import and Export Tools - Integration APIs - Breadth of Partner Applications - Collaboration Tools - Third-Party Integrations - Accounting Integration - Third-Party Integrations **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline - Accounting Integration - QuickBooks Integration - Real-Time Reporting - Third-Party Integrations - Payroll Integration - Accounting Integration **Cash Flow** - Track Cash Flow - Income and Expenses - File Exports **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing - Customer Database - Activity Dashboard - Transaction History - Budget Tracking - Cost Tracking - Alerts/Notifications - Status Tracking - Demand Forecasting - Customer History - Serial Number Tracking - Status Tracking - Third-Party Integrations - Demand Forecasting - Activity Dashboard - Alerts/Notifications **Budgeting & Forecasting** - Budgeting / Forecasting - Data Import - Versioning - Historical Data **Revenue** - Revenue Types - Revenue Allocation - Scheduling **Payroll** - Direct Deposit - Check/W-2 Printing - Tax Calculation - Reporting and Dashboards **AI** - Data Extraction - Invoice Processing - Expense Management - Fraud Detection - Tax Compliance - Support Chatbots - Bank Reconciliations - Report Generation - Customizable Alerts - Predictive Analytics - Receipt Management - Workflow Management - Payroll Management - Sales Tax Management - Audit Management - Tax Management - Fixed Asset Management - Reporting/Analytics - Order Management - Sales Order Management - Cash Flow Management - Cash Management - Real-Time Data - Vendor Management - Credit Card Processing - Financial Consolidation & Close Management - Transaction Management **Mobile Applications - Accounting** - Cloud Integration - Notifications - UI - Offline - Expense Tracking - Invoice Management - Compliance Management - Inventory Tracking - Inventory Management - Financial Management - Activity Tracking - Document Management - Compliance Tracking - Notes Management **Agentic AI - Accounting** - Autonomous Task Execution **Additional Functionality** - Real-Time Data - Purchasing & Receiving - Budgeting/Forecasting - Generative AI - Receipt Management - Financial Reporting - Partnership Accounting - General Ledger - Invoice Management - Compliance Management - Collaboration Tools - Third-Party Integrations - Recurring Giving - CRM - Customizable Reports - Donation Tracking - Customizable Templates - Expense Tracking - Accounts Receivable - Check Printing - Inventory Tracking - Cash Management - Chart of Accounts - Payroll Management - Financial Analysis - Revenue Recognition - API - Real-Time Reporting - Bank Reconciliation - Fund Management - Multi-Currency - Grant Management - Activity Dashboard - Financial Management - Accounts Payable - AI Copilot - Billing & Invoicing - Fixed Asset Management - Reporting & Statistics - Donor Management - Income & Balance Sheet - Mobile Access - Tax Management - Activity Tracking - Workflow Management - Fund Accounting - Profit/Loss Statement - Time & Expense Tracking - Recurring/Subscription Billing - Project Accounting - Sales Tax Management - Contact Management - Accounting - For Nonprofits - Accounting Integration **Additional Functionality** - Multi-Location - Generative AI - Accounts Payable - Fund Accounting - Quotes/Estimates - Approval Process Control - AI Copilot - Chart of Accounts - Project Accounting - Encryption - Accounts Receivable - Recurring/Subscription Billing - Billing & Invoicing - Reminders - Multi-Currency - Access Controls/Permissions - Income & Balance Sheet - Data Security - General Ledger - Currency Conversion - Customizable Templates - Accounting - Estimating - Reporting & Statistics - Financial Analysis - Transaction History - Expense Claims - Document Storage - SSL Security - Categorization/Grouping - Automatic Billing - Purchasing & Receiving - Customer Database - For Distributors - Bills of Material - Financial Data Protection - Inventory Control - AI/Machine Learning - Mobile App - Client Portal - For CPA Firms - Remote Access/Control - Cash Flow Analysis - Performance Metrics - Multi-Company - For Small Businesses ## Top Xero Alternatives - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - 4.1/5.0 (4,761 reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - 4.0/5.0 (3,764 reviews) - [FreshBooks](https://www.g2.com/products/freshbooks/reviews) - 4.5/5.0 (961 reviews)