--- title: Xebo.ai (formerly Survey2connect) Reviews meta\_title: 'Xebo.ai (formerly Survey2connect) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 30 reviews by the users' company size, role or industry to find out how Xebo.ai (formerly Survey2connect) works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 30 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Xebo.ai (formerly Survey2connect) Reviews & Product Details Survey2Connect is a cutting-edge platform that redefines the way businesses manage and optimize their customer experiences, digital research initiatives, and employee experiences. With a powerful suite of AI-driven tools and an unwavering commitment to excellence, Survey2Connect empowers organizations to unlock valuable insights, enhance customer satisfaction, and drive overall business growth. With a wide range of Customer Experience, Employee Experience, and Digital Research suites, businesses can assess their current CX and EX strategy as well as test new products and services and understand the market trend all with a single platform. At the core of Survey2Connect lies the AI-Powered Customer Experience Assistant, XEBO, that helps brands automate and streamline feedback processes, providing real-time insights and actionable recommendations. Through intelligent sentiment analysis and natural language processing, the CX Assistant uncovers hidden patterns, sentiments, and trends within customer feedback, enabling businesses to proactively address issues and deliver personalized experiences that drive customer loyalty. Comprehensive Product Offerings: Survey2Connect offers a comprehensive range of products tailored to meet the diverse needs of businesses: 1. Customer Experience (CX): From customer satisfaction surveys to Net Promoter Score (NPS) assessments, Survey2Connect's CX product suite equips businesses with the tools to measure, analyze, and enhance customer experiences at every touchpoint. Our CX Solution leverages XEBO to streamline survey creation and to offer real-time analytics and intuitive dashboards to provide a holistic view of customer sentiment, enabling businesses to deliver personalized experiences and cultivate long-lasting customer relationships. 2. Digital Research: Survey2Connect's Digital Research solutions empower businesses to conduct in-depth market research, gather customer feedback, and evaluate brand perception. From online surveys to focus groups and diverse global audience panels, businesses gain comprehensive insights into consumer behavior, market trends, and competitive landscapes, enabling informed strategic decisions and targeted marketing campaigns. 3. Employee Experience (EX): Recognizing the significance of a satisfied and engaged workforce, Survey2Connect offers EX solutions that allow businesses to measure and improve employee experiences. Through customized surveys and performance assessments, organizations can uncover insights into employee satisfaction, identify areas for improvement, and implement strategies to foster a positive work environment. Key Survey2Connect product features AI-Designed Survey Industry & Touchpoint Expertise Omnichannel Collection Robust Integrations Real-time Dashboard Reporting Customer Journey Mapping AI-Powered Text and Data Analysis AI-Powered Suggestions Whitelabelled Survey Links Closing the Loop * * * Seller [Survey2Connect](https://www.g2.com/sellers/survey2connect) Discussions [Xebo.ai (formerly Survey2connect) Community](https://www.g2.com/products/xebo-ai-formerly-survey2connect/discuss) Languages Supported Arabic, English, French, Hindi, Spanish Solution Type Best-of-Breed Overview by Priyank Johari Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/xebo-ai-formerly-survey2connect/pricing) ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ View All Alternatives ](https://www.g2.com/products/xebo-ai-formerly-survey2connect/competitors/alternatives) ## User Insights Average based on 30 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Jackline M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackline M.") JM Jackline M. Merchant Acquisition Lead, Kenya Small-Business (50 or fewer emp.) 7/25/2023 "The right tool for any business." 5/5 What do you like best about Xebo.ai (formerly Survey2connect)? Fantastic platform with helpful tools for any business. It helps the business to know what their customers love most about them, areas of improvement, and employee-customer services towards their clients. This in return helps businesses with RIO because of the customers' feedback. Review collected by and hosted on G2.com. What do you dislike about Xebo.ai (formerly Survey2connect)? I wish I could get a local customer experience representative in my country. Review collected by and hosted on G2.com. What problems is Xebo.ai (formerly Survey2connect) solving and how is that benefiting you? I get to know what pinpoints my customers have, what products they love most, and what they don't like. With this information, I can make decisions that benefit both the customer and us as a business. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Devojyoti C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devojyoti C.") DC Devojyoti C. Project Coodinator Mid-Market (51-1000 emp.) 8/9/2023 "Best Comprehensive Tool" 5/5 What do you like best about Xebo.ai (formerly Survey2connect)? They provide us a vide range of templates for our survey which redyuces manual work as well as time as we dont have to start from scratch. Review collected by and hosted on G2.com. What do you dislike about Xebo.ai (formerly Survey2connect)? Getting the spam mails and you may get blocked due to that and also the response rate as it is important when send to large audience. Review collected by and hosted on G2.com. What problems is Xebo.ai (formerly Survey2connect) solving and how is that benefiting you? They help us to gather information based on our customer and the areas they are not satisfied with. They also help us collect analytics and create voice for our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Abdul R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdul R.") AR Abdul R. Mid-Market (51-1000 emp.) 7/31/2023 "Place where customers get satisfied" 5/5 What do you like best about Xebo.ai (formerly Survey2connect)? it helps in improving the relationship between the customers and the market it is very useful in the prediction part and also helps to give our best to the customer Review collected by and hosted on G2.com. What do you dislike about Xebo.ai (formerly Survey2connect)? there is nothing dislikes towards this platform it sometimes gets a bug which makes work very difficult when the deadline is on head rather everything is fine with it. Review collected by and hosted on G2.com. What problems is Xebo.ai (formerly Survey2connect) solving and how is that benefiting you? it helps in continuously improving the relation with the customers to maintain every single customer's interaction and resolve the customers to build healthy relationship Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic IM IMTIYAZ M. Enterprise (\> 1000 emp.) 7/31/2023 "5 star service" 5/5 What do you like best about Xebo.ai (formerly Survey2connect)? Survey2Connect is the best in class research platform which provides feedback at multiple touchpoints, understand it in real-time, and deliver insights Review collected by and hosted on G2.com. What do you dislike about Xebo.ai (formerly Survey2connect)? Nothing as of now which I can suggest. All Good Review collected by and hosted on G2.com. What problems is Xebo.ai (formerly Survey2connect) solving and how is that benefiting you? It provides the genuine feedback at multiple touchpoints and understand it in real-time Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite SM Samiya m. Enterprise (\> 1000 emp.) 8/3/2023 "Good survey platform" 5/5 What do you like best about Xebo.ai (formerly Survey2connect)? Use the innovative and customer-experience centric Survey2Connect platform to investigate your business challenges, analyze and explore viable solutions, and devise groundbreaking strategies. Review collected by and hosted on G2.com. What do you dislike about Xebo.ai (formerly Survey2connect)? There is nothing to dislike about Survey2Connect Review collected by and hosted on G2.com. What problems is Xebo.ai (formerly Survey2connect) solving and how is that benefiting you? Gives good strategies. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![James R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James R.") JR James R. Small-Business (50 or fewer emp.) 7/26/2023 "One place to capture feedback and user experience" 5/5 What do you like best about Xebo.ai (formerly Survey2connect)? A place to understand specific user needs, feedback and exectations to improvise the current business module in an effective way Review collected by and hosted on G2.com. What do you dislike about Xebo.ai (formerly Survey2connect)? I do not prefer mentioning any kind of dislikes as the paltform has it, any particular user has access to it is being benefitted and helpful Review collected by and hosted on G2.com. What problems is Xebo.ai (formerly Survey2connect) solving and how is that benefiting you? Understanding the user requirement, capturing feedback and suggestions to improvise the experience, and to reach user expectations by delivering the expectations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Hemant S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hemant S.") HS Hemant S. Founder and CEO Market Research Small-Business (50 or fewer emp.) 7/26/2023 "Survey2Connect is the Best Platform for Surveys" 5/5 What do you like best about Xebo.ai (formerly Survey2connect)? Survey2Connect allows customizable surveys. There are many features to use in S2C but I like XEBO, personal CX assistant, the most. Review collected by and hosted on G2.com. What do you dislike about Xebo.ai (formerly Survey2connect)? Honestly I have no issue so far since deployment the tool has been working extremely well. Review collected by and hosted on G2.com. What problems is Xebo.ai (formerly Survey2connect) solving and how is that benefiting you? Great dashboards that enable us to track results on realtime. Survey2Connect is easy to use and build simple and complex surveys. I think it provides best customer experience solutions. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MZ Mohammed Z. Mid-Market (51-1000 emp.) 7/26/2023 "It was a great experience" 5/5 What do you like best about Xebo.ai (formerly Survey2connect)? It is a great solution, which covers all the aspects of polling and servey aspects, and using interactive interface, digitlized methodologies and AI. Review collected by and hosted on G2.com. What do you dislike about Xebo.ai (formerly Survey2connect)? I couldn't find any negative aspects about servey2connect solution, it is amazing and it is the last generation of polling and servey solutions. Review collected by and hosted on G2.com. What problems is Xebo.ai (formerly Survey2connect) solving and how is that benefiting you? It is solving all the related demands of polling and servey processes. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic KA khalid a. Mid-Market (51-1000 emp.) 7/12/2023 "Great" 5/5 What do you like best about Xebo.ai (formerly Survey2connect)? Ticketing and logics it makes reporting easier Review collected by and hosted on G2.com. What do you dislike about Xebo.ai (formerly Survey2connect)? we still face some technical issue from time to time Review collected by and hosted on G2.com. What problems is Xebo.ai (formerly Survey2connect) solving and how is that benefiting you? ticketing following up with customers on there issues Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RG Radha Mohan G. Enterprise (\> 1000 emp.) 7/11/2023 "Gets the basics right" 4.5/5 What do you like best about Xebo.ai (formerly Survey2connect)? They have the basics right i.e the minimum features required to create, send and analyse survey responses. Can improve the UI for the surveys Review collected by and hosted on G2.com. What do you dislike about Xebo.ai (formerly Survey2connect)? The UI is a bit outdated. Can be improved to give modern feel, especially for mobile view. Review collected by and hosted on G2.com. What problems is Xebo.ai (formerly Survey2connect) solving and how is that benefiting you? Understanding customer voice and concerns. Helps gives an understanding of which processes are doing good and which need to be improved. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Xebo.ai (formerly Survey2connect)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Xebo.ai (formerly Survey2connect) ](https://www.g2.com/products/xebo-ai-formerly-survey2connect/discussions/new) GU Guest User • Last activity almost 3 years ago What is Survey2Connect used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-survey2connect-used-for) [ View all Discussions ](https://www.g2.com/products/xebo-ai-formerly-survey2connect/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/xebo-ai-formerly-survey2connect/pricing) ##### ##### Xebo.ai (formerly Survey2connect) Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) Customization Stakeholder Management Multilanguage Support Multiple Branding Support Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/xebo-ai-formerly-survey2connect/features) ##### Categories on G2 [Experience Management](https://www.g2.com/categories/experience-management) ##### Explore More [What platform integrates CMS capabilities with marketing automation tools?](https://www.g2.com/discussions/what-platform-integrates-cms-capabilities-with-marketing-automation-tools)[Top identity check apps for my software startup](https://www.g2.com/discussions/top-identity-check-apps-for-my-software-startup)[What work instructions platforms can an operations manager actually get their shop floor teams to adopt without months of change management and resistance?](https://www.g2.com/discussions/what-work-instructions-platforms-can-an-operations-manager-actually-get-their-shop-floor-teams-to-adopt-without-months-of-change-management-and-resistance) [What is the top-rated social media suite for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-social-media-suite-for-enterprises)[Recommendations for top help desk tools for SaaS companies](https://www.g2.com/discussions/what-are-the-best-help-desk-tools-for-saas-companies)[How can teams share dashboards and insights from Alteryx with stakeholders who don’t have a platform license?](https://www.g2.com/discussions/how-can-teams-share-dashboards-and-insights-from-alteryx-with-stakeholders-who-don-t-have-a-platform-license) [Show MoreShow Less](javascript:void(0);)