--- title: XCRM Reviews meta_title: 'XCRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how XCRM works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 3 scale: '5' date_modified: '2026-06-08' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # XCRM Reviews **Vendor:** XCRM **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 3 ## About XCRM The XCRM system combines all your databases in one place, allowing you to see a comprehensive picture of the activity of each single customer or customer group at any given moment. On the basis of this unified data, you can build efficient and measurable communication and create sales activities directly tailored to your clients. ## XCRM Reviews ### 1. Feature-Rich Platform Built Over Years that solved a lot of core CRM specific problems **Rating:** 4.0/5.0 stars **Reviewed by:** Phani Y. | Senior Technical Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2026 **What do you like best about XCRM?** It has been built over a span of 15-20 years feature rich but lacks vision **What do you dislike about XCRM?** Too many features cause confusion in terms of building workflows relevant for sales, purchasing and WH folks. Yet times disconnected **What problems is XCRM solving and how is that benefiting you?** It solves the CRM specific workflows. Was once a nice one to have for chip1 but they need to look at the future ### 2. Best experience for managing leads **Rating:** 4.0/5.0 stars **Reviewed by:** Nilesh K. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2023 **What do you like best about XCRM?** XCRM can store and organize customer contact information, making it easy to access and update customer details such as names, addresses, phone numbers, and email addresses. **What do you dislike about XCRM?** XCRM has limited integration options or difficulties in integrating with other essential tools or systems used by a business, it could be seen as a drawback. **What problems is XCRM solving and how is that benefiting you?** XCRM helps businesses organize and centralize customer data, including contact information, communication history, and purchase history. This allows businesses to have a comprehensive view of their customers and easily access relevant information. - [View XCRM pricing details and edition comparison](https://www.g2.com/products/xcrm/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+19%3A19%3A28+-0500&secure%5Bsession_id%5D=b8d0fd09-05ee-435f-aca1-fe1c16a4cc42&secure%5Btoken%5D=87526467b3e58627d6885bb2b36f90c5ea6140414221db0fc8a8c6bcf1e9509f&format=llm_user) ## XCRM Integrations - [APEX](https://www.g2.com/products/leandna-apex/reviews) ## XCRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top XCRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,690 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,243 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,302 reviews)