--- title: XCast Labs Hosted PBX Reviews meta_title: 'XCast Labs Hosted PBX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how XCast Labs Hosted PBX works for a business like yours. aggregate_rating: rating_value: 3.0 review_count: 1 scale: '5' date_modified: '2025-12-01' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # XCast Labs Hosted PBX Reviews **Vendor:** XCast Labs **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.0/5.0 **Total Reviews:** 1 ## About XCast Labs Hosted PBX XCast Labs offers hosted PBX and VoIP solutions. ## XCast Labs Hosted PBX Reviews ### 1. Tried and true...but needs a facelift and some feature upgrades **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2019 **What do you like best about XCast Labs Hosted PBX?** The logic is sensible, there is a lot of detail (if you want it) for each aspect of the system. Provisioning works well and the features work well. **What do you dislike about XCast Labs Hosted PBX?** almost EVERYTHING has to be done manually when setting up extension(s), changing extension-level settings, etc.; you can't set-up/change basic settings on the extensions in groups (assign division, directory listed, VM passcode, vm to email address, outbound caller ID, etc.). This really slows everything down when you are managing MULTIPLE PBX's and/or need to onboard dozens of extensions at one time (we should be able to upload an excel file with extension parameters pre-populated or have the ability to select multiple extensions at one time or enable/disable specific basic settings on multiple extensions at once). No date/based scheduling capabilities No SMS enabled extensions/DID's No voicemail transcription No extension-level scheduling No changelog No export/back-up feature No mobile-app access to PBX admin/user controls (softphone only) problems when viewing devices or extensions when you have more than 100 or either (blank page loads, can't search for items, etc.) outdated user interface; not optimized for high-res screens or wide-format screens **Recommendations to others considering XCast Labs Hosted PBX:** Be sure you can handle a slow/limited feature release schedule and be content with the current set of features. **What problems is XCast Labs Hosted PBX solving and how is that benefiting you?** Not really solving any problems (having a lot of problems, actually). Benefit example would be, even though there is a lot to be desired (some of which is kind of expected nowadays, considering competing platforms offer more in a lot of ways), what DOES work, works well and almost all the time. ## XCast Labs Hosted PBX Discussions - [What is XCast Labs Hosted PBX used for?](https://www.g2.com/discussions/what-is-xcast-labs-hosted-pbx-used-for) - [View XCast Labs Hosted PBX pricing details and edition comparison](https://www.g2.com/products/xcast-labs-hosted-pbx/reviews?page=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+11%3A39%3A00+-0500&secure%5Bsession_id%5D=a2035651-9379-4a7d-a754-85ed38846221&secure%5Btoken%5D=01a09a714d5b286a36852ab3139407b3b6ce19c560a1cf667a36afa20471e2c9&format=llm_user) ## XCast Labs Hosted PBX Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top XCast Labs Hosted PBX Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,388 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,578 reviews)