--- title: XCALLY Reviews meta\_title: 'XCALLY Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 48 reviews by the users' company size, role or industry to find out how XCALLY works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 48 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # XCALLY Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by XCALLY but has limited features. Are you part of the XCALLY team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! XCALLY Omnichannel Contact Center Platform is an innovative software developed in the Xenialab research center that has quickly become one of the best contact center management platforms that enables customer engagement via Inbound/outbound Voice, Chat, Email, SMS, Video, Whatsapp, Facebook, Instagram, and Custom Channels (i.e. additional social media and instant communication apps) - all seamlessly managed from one single user interface in a unified platform! XCALLY is currently installed in over 60 countries between EMEA, USA, APAC. Thanks to the straightforward configuration and intuitive web interface supervisors and agents can quickly learn how to use XCALLY and focus on what really matters: their customer satisfaction! XCALLY is one of the leading solutions in the following sectors:   1. Omnichannel Contact Centre platform 2. Contact Centre Automations with AI   1. The Omnichannel platform is designed to support organizations that need to interact with their customers through multiple channels: Voice, Video, Chat, SMS, and Social Media, including the ability to analyze the Customer Journey, Contact Cards, and Analytics.   2. The Contact Centre Automation capabilities address the following needs: a. Conversational AI: human-machine interfaces to automate conversations on all channels (Conversational AI, Machine Learning, Chatbot, etc. ) b. Dialers: contact-lists are automatically processed, based on certain criteria, for Telemarketing, Booking Confirmation, Credit Collection, Lead Generation etc ... c. Workforce Management: prediction, through AI algorithms and resource allocation with the most appropriate skills for the management of each service in the company. * * * Seller [INGO](https://www.g2.com/sellers/ingo) Discussions [XCALLY Community](https://www.g2.com/products/xcally/discuss) Languages Supported Arabic, English, French, Hebrew, Italian, Japanese, Korean, Latvian, Portuguese, Spanish, Swedish Solution Type Best-of-Breed Overview by Mercedes Elizabeth Barbuti (Helps Marketeers to organise, find and share content quicker and easier) Show More ## Pricing Pricing provided by XCALLY. ### OMNI-GOLD Free Trial 1 seats Per Month ### DIALER-GOLD Free Trial 1 seats Per Month [ View More Pricing Information ](https://www.g2.com/products/xcally/pricing) ## Top-Rated Alternatives [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/xcally/competitors/alternatives) ## User Insights Average based on 48 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 8/31/2022 "Budget Friendly OmniChannel Contact Center Solution" 4.5/5 What do you like best about XCALLY? Easy to customize reports, the IVR system is excellent for setting up self-services for calls and monitoring agents in real-time is possible and very easy. Review collected by and hosted on G2.com. What do you dislike about XCALLY? It is tedious to integrate with some other platforms. Overall, it is a great contact center solution Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? Helping me unify my client's interactions for better reporting Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Matovu M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matovu M.") MM Matovu M. CEO Small-Business (50 or fewer emp.) 7/22/2022 "Tested and relevant to CRM!" 5/5 What do you like best about XCALLY? Availability of very intuitive modules and functionality needed to run a contact centre to attain customer satisfaction. Easy to integrate with third-party apps. Review collected by and hosted on G2.com. What do you dislike about XCALLY? The Voice Plus plan should have Contact Management module included. Contact manager should be in the starter pack. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? It offers a complete 360 omnichannel solution. With the right plan, all functionalities are covered ranging from ai tools to predictive dialling, IVR campaigns etcetera. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") EI Verified User in Information Services Mid-Market (51-1000 emp.) 9/8/2022 "Simple, flexible platform with top quality / price ratio !!" 5/5 What do you like best about XCALLY? speed of implementation, extremely simple training course for administrators and agents, very professional and organized product support! reliable, robust and flexible platform with integrations with the main CRM and ERP spread around the world. reaches very high levels of customization Review collected by and hosted on G2.com. What do you dislike about XCALLY? high-performance graphical interfaces that can be graphically improved. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? management of in and out communication flows in full multichannel, very simple to organize and use Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 10/14/2022 "MUY BUENO" 4.5/5 What do you like best about XCALLY? The intuitive nature of the solution. The learning curve for agents and supervisors is significantly reduced. Review collected by and hosted on G2.com. What do you dislike about XCALLY? The predefined reports should, in my opinion, be more extensive. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? The creation of custom reports Review collected by and hosted on G2.com. Show More 10/24/2022 Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Tomikimi O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomikimi O.") TO Tomikimi O. Senior Software Engineer Small-Business (50 or fewer emp.) 7/6/2022 "Excellent" 4.5/5 What do you like best about XCALLY? its friendly user interface and easy to navigate system Review collected by and hosted on G2.com. What do you dislike about XCALLY? i feel the phone bar that hangs on top of the screen is annoying Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? Xcally came through for my company in solving our call center issues and since its installation our call rates have increased Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") AM Verified User in Mechanical or Industrial Engineering Small-Business (50 or fewer emp.) 9/13/2022 "Advanced functionalities for a good price" 5/5 What do you like best about XCALLY? Intuitive user interface , very easy to setup Review collected by and hosted on G2.com. What do you dislike about XCALLY? They have various integrations but not Hubspot and Jira yet Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? Automation of calls routing and conversational AI to provide 24/7 support Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Enterprise (\> 1000 emp.) 11/18/2021 "Xcally" 2.5/5 What do you like best about XCALLY? XCally Phone bar has revolutionized our Inbound calling. Being able to use one platform for calling monitoring, and reviewing calls is amazing. Review collected by and hosted on G2.com. What do you dislike about XCALLY? The specific host/user profile is sometimes tedious for such a large company to get each agent in remotely. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? I like that we can go into Motion and see each agent's statistics. Again I do not like the specific host. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AM Aica M. Web Solutions Architect Enterprise (\> 1000 emp.) 7/8/2019 "Powerful IVR" 5/5 What do you like best about XCALLY? It is surprising, as it always offers all communication tools with IP telephony worldwide with different alternatives. It is a great help to carry out the design and implementation of an entire system for the outbound call campaign through its management system. Of concurrent channels and extensions. Its IVR building tool has been very helpful as it allows dragging objects and components that facilitate a clean and pleasant design. The graphical interface is very pleasant and light for the end user. It has a strong market penetration and can integrate with CRM. Review collected by and hosted on G2.com. What do you dislike about XCALLY? It has many partners worldwide, and each partner sets prices according to their specific requirements; these prices are not standardized. You need the manufacturer's advice to implement customizable modules, as a regular admin user cannot make adaptations according to their convenience. One drawback is that if the manufacturer does not offer support for the PSTN cards from Ericsson or Alcatel, which are already obsolete, I do not recommend it if you plan to migrate on this scale. Review collected by and hosted on G2.com. Recommendations to others considering XCALLY: evolutional use it Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? replace the very old telephony control units that were out of support. The benefit is satisfactory, since it can make multiple outgoing calls, while, on the other hand, it can respond simultaneously to a process that affects the capabilities of another. Programming automatic IVR is very easy to do. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ## Questions about XCALLY? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about XCALLY ](https://www.g2.com/products/xcally/discussions/new) GU Guest User What is XCALLY used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-xcally-used-for) [ View all Discussions ](https://www.g2.com/products/xcally/discuss) ## Pricing Options Pricing provided by XCALLY. ### OMNI-GOLD Free Trial 1 seats Per Month ### DIALER-GOLD Free Trial 1 seats Per Month ### PLUS Starting at $28.00 1 seats Per Month [ View More Pricing Information ](https://www.g2.com/products/xcally/pricing) ##### ##### XCALLY Features Channels Voice Social Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/xcally/features) ##### Categories on G2 [Contact Center](https://www.g2.com/categories/contact-center) ##### Explore More [Best travel management software in 2025](https://www.g2.com/discussions/which-is-the-best-travel-management-software-in-2025)[Best ERP solution for growing software firm](https://www.g2.com/discussions/best-erp-solution-for-growing-software-firm)[Top tools for optimizing cloud spend](https://www.g2.com/discussions/what-are-the-top-tools-for-optimizing-cloud-spend) [Best AI legal assistants for compliance management](https://www.g2.com/discussions/what-are-the-best-ai-legal-assistants-for-compliance-management)[What is the top absence tracking tool for remote teams?](https://www.g2.com/discussions/what-is-the-top-absence-tracking-tool-for-remote-teams)[Pros and Cons Details](https://www.g2.com/products/xcally/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)