--- title: XCALLY Reviews meta\_title: 'XCALLY Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 48 reviews by the users' company size, role or industry to find out how XCALLY works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 48 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # XCALLY Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by XCALLY but has limited features. Are you part of the XCALLY team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! XCALLY Omnichannel Contact Center Platform is an innovative software developed in the Xenialab research center that has quickly become one of the best contact center management platforms that enables customer engagement via Inbound/outbound Voice, Chat, Email, SMS, Video, Whatsapp, Facebook, Instagram, and Custom Channels (i.e. additional social media and instant communication apps) - all seamlessly managed from one single user interface in a unified platform! XCALLY is currently installed in over 60 countries between EMEA, USA, APAC. Thanks to the straightforward configuration and intuitive web interface supervisors and agents can quickly learn how to use XCALLY and focus on what really matters: their customer satisfaction! XCALLY is one of the leading solutions in the following sectors:   1. Omnichannel Contact Centre platform 2. Contact Centre Automations with AI   1. The Omnichannel platform is designed to support organizations that need to interact with their customers through multiple channels: Voice, Video, Chat, SMS, and Social Media, including the ability to analyze the Customer Journey, Contact Cards, and Analytics.   2. The Contact Centre Automation capabilities address the following needs: a. Conversational AI: human-machine interfaces to automate conversations on all channels (Conversational AI, Machine Learning, Chatbot, etc. ) b. Dialers: contact-lists are automatically processed, based on certain criteria, for Telemarketing, Booking Confirmation, Credit Collection, Lead Generation etc ... c. Workforce Management: prediction, through AI algorithms and resource allocation with the most appropriate skills for the management of each service in the company. * * * Seller [INGO](https://www.g2.com/sellers/ingo) Discussions [XCALLY Community](https://www.g2.com/products/xcally/discuss) Languages Supported Arabic, English, French, Hebrew, Italian, Japanese, Korean, Latvian, Portuguese, Spanish, Swedish Solution Type Best-of-Breed Overview by Mercedes Elizabeth Barbuti (Helps Marketeers to organise, find and share content quicker and easier) Show More ## Pricing Pricing provided by XCALLY. ### OMNI-GOLD Free Trial 1 seats Per Month ### DIALER-GOLD Free Trial 1 seats Per Month [ View More Pricing Information ](https://www.g2.com/products/xcally/pricing) ## Top-Rated Alternatives [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,569) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/xcally/competitors/alternatives) ## User Insights Average based on 48 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Alberto E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alberto E.") AE Alberto E. Marketing Small-Business (50 or fewer emp.) 10/11/2022 "Contact Centre software in constant evolution" 5/5 What do you like best about XCALLY? xCALLY has four types of licenses, each one oriented to the most common uses we need in a Contact Centre platform (inbound, outbound, omni-channel and all at once). Another great thing is that the cost of the licenses is per concurrent agent. It includes connectors with the main CRM, ticketing software, TTS, ASR, Google, AWS, etc. as standard. It also incorporates a very useful and easy to configure form designer. Probably the best part of the tool is the graphical IVR designer. The entire platform is web-based, so the agent can be anywhere, and even working from a mobile phone. One of the most versatile features of the product are triggers and automations. This way you can automate practically any situation in the day-to-day running of a contact centre, without the need for the IT department to be involved. A single supervisor can do. I find the outgoing motion with four strategies from less to more aggressive remarkable. It has a small contact manager to decide which customers are part of a campaign. It is the simplest tool I know of with all the power of a contact centre. I don't think there is any functionality that other big platforms have. Review collected by and hosted on G2.com. What do you dislike about XCALLY? The form designer is not available for the inbound voice and omni-channel version. It should be included in all licence types. The form designer should be able to connect to third party systems. Although it has a connector with DIALOGFLOW, where all kinds of ChatBots can be made, xCALLY should have its own solution that does not force you to pay Google for every interaction. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? At the moment, I am able to serve my clients on a one-to-one basis, without much technical knowledge. At the moment, I work by phone. In the short term, I will add the whatsapp channel and it will be very easy. Also the chat channel Review collected by and hosted on G2.com. Show More 10/14/2022 Validated ReviewerSource: Organic ![Stefano S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stefano S.") SS Stefano S. Quadro Enterprise (\> 1000 emp.) 7/13/2023 "Powerful and intuitive platform" 5/5 What do you like best about XCALLY? Integration capabilities, friendly IVR interface Review collected by and hosted on G2.com. What do you dislike about XCALLY? I can't highlight any relevant downsides Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? Agents work optimization Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![剛 .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "剛 .") 剛 剛 . Small-Business (50 or fewer emp.) 5/11/2023 "i believe it will be better" 5/5 What do you like best about XCALLY? System stability. Can handle large scale. Review collected by and hosted on G2.com. What do you dislike about XCALLY? I would like to see more CRM functionality. Because many clients do not have a CRM to work with. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? You can start operation in a short period of time after receiving an order from a client Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller LW Lillian W. Small-Business (50 or fewer emp.) 5/11/2023 "Satisfied with the product and support service" 4.5/5 What do you like best about XCALLY? XCALLY has a clean and user friendly interface. The features provided are excellent for managing call centers. Review collected by and hosted on G2.com. What do you dislike about XCALLY? Can't think of any downsides of using XCALLY. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? Agents are allowed to work from outside of office. This provides flexibility for agents. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Michael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael G.") MG Michael G. Brand Design Manager Small-Business (50 or fewer emp.) 5/11/2023 "Very satisfied" 4.5/5 What do you like best about XCALLY? The people behind the technology of Xcally and the innovative approach as well as focusing on the future with AI Review collected by and hosted on G2.com. What do you dislike about XCALLY? I think the layout and the user interface can be improved. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? Erfahrungsmanagement Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Simone B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simone B.") SB Simone B. Small-Business (50 or fewer emp.) 5/11/2023 "Amazing product" 5/5 What do you like best about XCALLY? Easy to start-up and to use, fantastic product. Review collected by and hosted on G2.com. What do you dislike about XCALLY? No particular downsides to report, probably the best omnichannel software Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? Allow our customers to use the contact platform that suits them best Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 7/20/2023 "XCALLY, the best supporter for customer care" 5/5 What do you like best about XCALLY? User friendly, omnichannel, possibility to use XCALLY for the interactions with customers. Review collected by and hosted on G2.com. What do you dislike about XCALLY? I haven't problem with XCALLY. The support is very good. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? Improve the relation with customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Numan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Numan K.") NK Numan K. Sr. Solutions Architect - ICT & Cloud Small-Business (50 or fewer emp.) 12/12/2022 "The Best Omni Channels Customer Service Platform." 5/5 What do you like best about XCALLY? The flexibility of the platform with feature-rich applications Review collected by and hosted on G2.com. What do you dislike about XCALLY? I don't dislike anything about xcally. It is smooth and reliable. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? connecting customers to business and streamline the customer service process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite WE wilman e. informatic engineer Mid-Market (51-1000 emp.) 10/11/2022 "easy to use" 5/5 What do you like best about XCALLY? user interfaces are very intuitive, easy to learn Review collected by and hosted on G2.com. What do you dislike about XCALLY? sometimes the web interface crash and need to be reloaded Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? remote work for agents after the pandemic, using web browser for user conections Review collected by and hosted on G2.com. Show More 11/2/2022 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Moses O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moses O.") MO Moses O. Lead, Technical Deployment Small-Business (50 or fewer emp.) 10/16/2022 "Great Automated Outbound Dialer" 5/5 What do you like best about XCALLY? The ease of use and aftersales support makes Review collected by and hosted on G2.com. What do you dislike about XCALLY? Feature request update and ETA's on request Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? Ease of communication with our customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about XCALLY? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about XCALLY ](https://www.g2.com/products/xcally/discussions/new) GU Guest User What is XCALLY used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-xcally-used-for) [ View all Discussions ](https://www.g2.com/products/xcally/discuss) ## Pricing Options Pricing provided by XCALLY. ### OMNI-GOLD Free Trial 1 seats Per Month ### DIALER-GOLD Free Trial 1 seats Per Month ### PLUS Starting at $28.00 1 seats Per Month [ View More Pricing Information ](https://www.g2.com/products/xcally/pricing) ##### ##### XCALLY Features Channels Voice Social Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/xcally/features) ##### Categories on G2 [Contact Center](https://www.g2.com/categories/contact-center) ##### Explore More [Best travel management software in 2025](https://www.g2.com/discussions/which-is-the-best-travel-management-software-in-2025)[Best ERP solution for growing software firm](https://www.g2.com/discussions/best-erp-solution-for-growing-software-firm)[Top tools for optimizing cloud spend](https://www.g2.com/discussions/what-are-the-top-tools-for-optimizing-cloud-spend) [Best AI legal assistants for compliance management](https://www.g2.com/discussions/what-are-the-best-ai-legal-assistants-for-compliance-management)[What is the top absence tracking tool for remote teams?](https://www.g2.com/discussions/what-is-the-top-absence-tracking-tool-for-remote-teams)[Pros and Cons Details](https://www.g2.com/products/xcally/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)