--- title: XCALLY Reviews meta\_title: 'XCALLY Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 48 reviews by the users' company size, role or industry to find out how XCALLY works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 48 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # XCALLY Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by XCALLY but has limited features. Are you part of the XCALLY team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! XCALLY Omnichannel Contact Center Platform is an innovative software developed in the Xenialab research center that has quickly become one of the best contact center management platforms that enables customer engagement via Inbound/outbound Voice, Chat, Email, SMS, Video, Whatsapp, Facebook, Instagram, and Custom Channels (i.e. additional social media and instant communication apps) - all seamlessly managed from one single user interface in a unified platform! XCALLY is currently installed in over 60 countries between EMEA, USA, APAC. Thanks to the straightforward configuration and intuitive web interface supervisors and agents can quickly learn how to use XCALLY and focus on what really matters: their customer satisfaction! XCALLY is one of the leading solutions in the following sectors:   1. Omnichannel Contact Centre platform 2. Contact Centre Automations with AI   1. The Omnichannel platform is designed to support organizations that need to interact with their customers through multiple channels: Voice, Video, Chat, SMS, and Social Media, including the ability to analyze the Customer Journey, Contact Cards, and Analytics.   2. The Contact Centre Automation capabilities address the following needs: a. Conversational AI: human-machine interfaces to automate conversations on all channels (Conversational AI, Machine Learning, Chatbot, etc. ) b. Dialers: contact-lists are automatically processed, based on certain criteria, for Telemarketing, Booking Confirmation, Credit Collection, Lead Generation etc ... c. Workforce Management: prediction, through AI algorithms and resource allocation with the most appropriate skills for the management of each service in the company. * * * Seller [INGO](https://www.g2.com/sellers/ingo) Discussions [XCALLY Community](https://www.g2.com/products/xcally/discuss) Languages Supported Arabic, English, French, Hebrew, Italian, Japanese, Korean, Latvian, Portuguese, Spanish, Swedish Solution Type Best-of-Breed Overview by Mercedes Elizabeth Barbuti (Helps Marketeers to organise, find and share content quicker and easier) Show More ## Pricing Pricing provided by XCALLY. ### OMNI-GOLD Free Trial 1 seats Per Month ### DIALER-GOLD Free Trial 1 seats Per Month [ View More Pricing Information ](https://www.g2.com/products/xcally/pricing) ## Top-Rated Alternatives [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,569) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/xcally/competitors/alternatives) ## User Insights Average based on 48 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Panuwat W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Panuwat W.") PW Panuwat W. Small-Business (50 or fewer emp.) 7/26/2023 "Full functionality at an affordable price" 5/5 What do you like best about XCALLY? The system contain most of contact point for user to reach us. Review collected by and hosted on G2.com. What do you dislike about XCALLY? In our country one service is very popular name is Line. To connect it with the system is not full function yet. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? As I said before it about intregate with 3rd party but only specific one. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AM Antonio M. Small-Business (50 or fewer emp.) 7/26/2023 "easy and quick to implement from kickoff to release" 4.5/5 What do you like best about XCALLY? is a very versatile sw due to its ability to bring in many communication channels. simple to use and light as client configuration requirements. Review collected by and hosted on G2.com. What do you dislike about XCALLY? very configurable but lacks some final customisation, especially in mail management Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? we needed a sw that allowed scalability, speed of implementation and was multichannel Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Antonio S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Antonio S.") AS Antonio S. CEO Small-Business (50 or fewer emp.) 10/4/2022 "Xcally review from an installer" 5/5 What do you like best about XCALLY? Xcally is an omnichannel platform designed for implementing contact management for companies with a vast customer base. Confronting other platforms of the same kind in the market, Xcally is easy to install, easy to configure, and really versatile. Its most significant capability is to have many APIs with which it is possible to manage and configure the platform from remote. This let's integrate Xcally with a theoretically infinite number of third-party platforms and consider Xcally for almost every process that includes contact with the end customer or the management of the touch point that the company publishes to get in contact with customers Review collected by and hosted on G2.com. What do you dislike about XCALLY? I think that the Jscripty Module could have much more capabilities for example, by adding AI functionalities, variable management, and a graphical representation of the script flow; it should be great if Xcally would expose webhooks to let third party developers and partners develop their plugins both on the server side and on the omni-desktop side. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? Xcally makes contact management easy by integrating voice channels with a bounce of digital media both attended like instant messaging platforms or chats and unattended like emails and faxes Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DA David A. Small-Business (50 or fewer emp.) 7/24/2023 "We have successfully implemented many projects" 5/5 What do you like best about XCALLY? Very functionally rich and very easy to apply Review collected by and hosted on G2.com. What do you dislike about XCALLY? I did not find any problems with the product or service Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? The product knows how to work both on servers and in the cloud, which allows excellent flexibility for many customers all over the world Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Antonio M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Antonio M.") AM Antonio M. Small-Business (50 or fewer emp.) 7/20/2023 "Good solution" 5/5 What do you like best about XCALLY? Excellent management of contacts and calls and many communication channels available. Review collected by and hosted on G2.com. What do you dislike about XCALLY? As far as I've tried so far, I have nothing to report. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? XCally helps me to better manage interactions with my contacts in an organized and fast way. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AD AurĂ©lia d. Small-Business (50 or fewer emp.) 6/29/2023 "XCally is a very simple and ergonomic solution for the users" 4.5/5 What do you like best about XCALLY? The potential of the multi-channel is just incredible, and the IA seems incredible Review collected by and hosted on G2.com. What do you dislike about XCALLY? For the moment, nothing i really like this solution and i'm sure we could do a lot of business with it! Lookinf for the video and the IA Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? The facility for the communication with our clients Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/24/2023 "Omnichannel call center solutions" 4.5/5 What do you like best about XCALLY? Xcally it's a solutions to manage the omnichannel call center the can be integrated with all the best-known CRM and ticketing systems. It's also possible to integrate with conversational AI systems Review collected by and hosted on G2.com. What do you dislike about XCALLY? it would be interesting if the solution was available as a container for docker. so you can also deploy on kubernetes infrastructures Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? xcally solves multichannel call center management By optimizing the management of calls and resources in an optimal way Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Simone Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simone Z.") SZ Simone Z. Professional Services Manager - Network and Security Manager Mid-Market (51-1000 emp.) 7/21/2023 "Easy to use!!!" 5/5 What do you like best about XCALLY? Integration with 3rd party is very appreciated. square projecy simplify the life ahgainst Astersik coding Review collected by and hosted on G2.com. What do you dislike about XCALLY? we need more 3rd party integration like Azure cognitive/ oracle cloud infastructure Public Cloud. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? Survey creation and agent managing Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller MC Marina C. Mid-Market (51-1000 emp.) 3/6/2023 "Excellent omnichannel solution" 5/5 What do you like best about XCALLY? Thanks to XCALLY, I can monitor in real-time, by consulting a single dashboard, the performance of all active communication channels for a service. The reporting is customizable according to one's needs. Additionally, it is also possible to configure automations on the different contact channels, speeding up user support processes that help improve the customer experience. On the agent side, it is user-friendly. I believe that XCALLY is a complete, customizable tool and an excellent solution for contact centers. Review collected by and hosted on G2.com. What do you dislike about XCALLY? At the moment, I have no negative comments to report. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? Optimize management times and the user's Customer Experience Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated DB Din B. Contact Center Manager Mid-Market (51-1000 emp.) 8/26/2022 "Great for mid range budgets, but advanced set-up skills needed." 4/5 What do you like best about XCALLY? Great platform if you need to provide support for various communication channels. We had a specific scenario, where we provided from one location support for several countries inside our company. The main issue was that we had to BYOC with local toll numbers. We reached out to at least 20+ vendors, and XCally Motion was the only platform that could provide resources and features to achieve this goal. Additionally, it is an Omnichannel solution that can support all imaginable channels of your choice (Voice, Webchat, Email, SMS, Fax, Viber, Whatsapp, Facebook Messenger, etc.). Employees are kind and helpful, you get some really fast responses from support if there is an issue. They offer a lot of third-party integrations + plugins with the platform, and those are FREE. Review collected by and hosted on G2.com. What do you dislike about XCALLY? We immediately went with the v3 version, which has just been released, and a lot of instructions on how to set up XCally Motion haven't been updated. Some crucial information has been missing, intentionally or not, for which you need to contact their support via ticket. If you need to hire their Professional Support Team (this is the only option where you can get remote support), you will be charged 120 EUR/hour. Price has been raised in the last 12 months from around ~80 EUR/hour. GUI is a bit outdated (but for the price you pay per head it is acceptable). The biggest drawback for us is the not so good dashboard (a lot of features are missing that the competitors have) + Report extraction based on tagged interactions is not possible (even though you can tag an interaction there is no use for it). The disposition option is something they can work on, it takes a lot of time to set up third-level (you can max set up three levels) disposition because of the way it is engineered to make the input. OVERALL IT IS A GREAT SOLUTION FOR MID-BUDGET PROJECTS THAT NEED TO HAVE AN OMNI-SOLUTION PLATFORM, BUT IT IS FAR AWAY FROM PERFECT. POSITIVE THING IS, WE SEE THAT THE DEVELOPMENT TEAM IS ATTACKING AND IMPROVING SOME OF THE FLAWS AND CONSTANTLY WORKING ON NEW FEATURES. Review collected by and hosted on G2.com. What problems is XCALLY solving and how is that benefiting you? It serves as the main platform for our Contact Center project. We provide support for our customers and are testing new ways to use various channels as potential sales channels. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about XCALLY? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about XCALLY ](https://www.g2.com/products/xcally/discussions/new) GU Guest User What is XCALLY used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-xcally-used-for) [ View all Discussions ](https://www.g2.com/products/xcally/discuss) ## Pricing Options Pricing provided by XCALLY. ### OMNI-GOLD Free Trial 1 seats Per Month ### DIALER-GOLD Free Trial 1 seats Per Month ### PLUS Starting at $28.00 1 seats Per Month [ View More Pricing Information ](https://www.g2.com/products/xcally/pricing) ##### ##### XCALLY Features Channels Voice Social Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/xcally/features) ##### Categories on G2 [Contact Center](https://www.g2.com/categories/contact-center) ##### Explore More [Which data analytics platforms provide real-time construction visibility without requiring custom dashboard builds?](https://www.g2.com/discussions/which-data-analytics-platforms-provide-real-time-construction-visibility-without-requiring-custom-dashboard-builds)[Best APM Tools](https://www.g2.com/discussions/best-apm-tools)[What are the most trusted library management systems by library operations managers based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-library-management-systems-by-library-operations-managers-based-on-user-reviews) [What are the best home care agency management platforms for scheduling caregivers and managing patient visits efficiently?](https://www.g2.com/discussions/what-are-the-best-home-care-agency-management-platforms-for-scheduling-caregivers-and-managing-patient-visits-efficiently)[Best employee portal software reviews](https://www.g2.com/discussions/best-employee-portal-software-reviews)[Pros and Cons Details](https://www.g2.com/products/xcally/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)